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 Your source for the latest technology information of interest to credit unions across America.

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May 5, 2019

This Week's News is Sponsored by Better Branches ~

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General News

 

Share One and REDi Form Partnership

Share One, a leading core provider CUSO, announced a partnership with REDi Enterprise Development to offer REDiVerify and REDiNotify mobile fraud prevention solutions to all clients using Share One’s NSMobile banking application. REDi’s product offering will provide card and fraud controls delivered to credit union members with a wide variety of communication delivery methods.

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Red Canoe CU & Endurance FCU Select Episys

Jack Henry & Associates' Symitar division announced that Red Canoe Credit Union and Endurance Federal Credit Union have selected the Episys platform. Both credit unions will run Episys in an outsourced environment.

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New Real-Time Network Ready for Launch

Columbus, Ohio-based Sherpa Technologies announced plans to launch an open payment platform for CUs and other FIs, piggybacking on one of the first new core payments infrastructures built in the US in more than 40 years. It will work on the so-called RTP network developed by payments rail provider The Clearing House, and ACI Worldwide will support the extensible architecture.

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Hardware News

 

Dell Goes All Out for the Edge in New Infrastructure Offerings

Dell Technologies is rolling out new data storage and protection, networking, servers and hyperconverged infrastructures solutions. For data protection, Dell EMC is offering the PowerProtect software platform and PowerProtect X400 appliance. The appliance can be used in a hybrid or all-flash model. A new version of the Integrated Data Protection Appliance DP4400 is aimed at small and midsize businesses, with eight to 24TB of capacity. Meanwhile on the networking side, Dell EMC and VMware rolled out a software-defined WAN platform that combines VMware’s SD-WAN by VeloCloud software purchased via a subscription with Dell EMC hardware.

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How to Shop for Enterprise Firewalls

Understanding how a NGFW performs requires more than looking at a vendor’s specification or running a bit of traffic through it. The author recommends turning on all major functions – including application and user identification, IPS, anti-malware, URL filtering and logging – during testing to see how a firewall will hold up in a production setting. Before committing to a vendor, be sure to run tests with as many different types of traffic as possible and with various types of applications. Important metrics to look at include application throughput, connections per second, maximum sessions for both IPv4 and IPv6, and SSL performance.

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Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)

 

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Software Updates

 

Microsoft Gives a Green Light to Stronger Windows Security

With Office 365 Advanced Message Encryption, Microsoft 365 customers will have more controls through which they can automatically expire or disable access to encrypted emails shared externally. Using new data investigation controls, users can probe specific security issues, such as data leakage or phishing incidents. Plus the new Advanced eDiscovery feature now available can help you hold, search, and review data if you need to investigate specific issues.

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Microsoft Lets SMB Workers Share Office on a Single PC with Expanded M365 Business Rights

Microsoft just announced it has added shared computer activation (SCA) for Office to the less-expensive Microsoft 365 Business subscription, giving small- and medium-sized organizations a way for multiple employees to run Office's productivity applications from a single PC. This will help in scenarios where multiple users are connecting to the same remote computer at the same time or where multiple users share the same computer and the users are logging in with their own account.

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ATMs/Kiosks

 

The Future Is Cash-Less, Not Cashless

The author maintains that if we were to move to a completely cashless society, those that heavily rely on cash could be ostracized and isolated, leaving them unable to pay for services such as taxis, caregivers and even their groceries, due to unfamiliar means of payment they don’t feel comfortable using. He insists that cash is important for many reasons beyond pure preference – it provides people with a sense of security and many people still use it to budget their spending.

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BS/2 Debuts Online Resource for ATMeye.iQ Security Solution

BS/2, a provider of banking technologies, has announced ATMeye.com, a resource for ATM and POS servicing specialists. For those looking to brush up on their industry knowledge, atmeye.com offers a resources page with state-of-the-industry information on topics such as the use of biometrics in banking, comprehensive monitoring of terminal networks, counteracting the growing number of ATM attacks and optimizing the workflow of the self-service channel.

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CU Success Stories  

 

Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:  

NewGround

NewGround

and their client is:

Denali Alaskan Federal Credit Union

Credit Unions - if you have a vendor that you are happy with then please This email address is being protected from spambots. You need JavaScript enabled to view it.!

Vendors - if you have a credit union that is happy with your solutions then please This email address is being protected from spambots. You need JavaScript enabled to view it. and we will give you a $100 discount on your Case Study!

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Wireless World

 

Boston Fed Reports on Contactless Card and NFC Payments

The rollout of contactless cards in the US should have an overall positive influence on NFC mobile payments adoption in the US, according to a report from the Federal Reserve Bank of Boston — but both consumers and merchants have ongoing adoption issues that remain to be resolved. It claims that once consumers experience the benefits of contactless the move to mobile payments will be more acceptable.

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Cisco Goes All-In on WiFi 6

The Cisco Catalyst 9100 family and Meraki MR 45/55 WiFi-6 access points are built on Cisco silicon and communicate via pre-802.1ax protocols. The silicon in these access points now acts a rich sensor providing IT with insights about what is going on the wireless network in real-time, and that enables faster reactions to problems and security concerns, according to the company. The Catalyst APs support uplink speeds of 2.5 Gbps, in addition to 100 Mbps and 1 Gbps.

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Wireless World Sponsored by
Member Access Pacific (MAP)

MAP

 

The MAP App™ is the first network-branded prepaid card exclusively serving credit unions to offer mobile banking -
contact us now to learn more about this market-leading innovation for credit unions:

(866) 598 - 0698

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Security Section

 

How the Malware Landscape Is Evolving

Mobile malware increased substantially in 2018, especially through banking Trojans, according to a report from McAfee. The report also detected an increase in backdoors, cryptomining, and fake apps through the latter half of 2018.

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Technology and Marketing

 

Why Marketing Must Work Hand-in-Glove with IT

The article has a few recommendations for FIs looking to improve the marketing and IT relationship: 1) Hire and develop tech-savvy marketers; 2) Give IT plenty of lead time via good planning; 3) Communicate the business value of IT requests; and 4) Invest in and manage the martech stack.

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Why Marketing Teams Are Critical to Successful Cybersecurity Efforts

Marketing departments are not considered vital cogs when it comes to securing an organization's digital assets—that is, until something happens. The article states that marketers should understand: * What data the business controls; * Where the data is stored; * The relative value of the data; and * Ways in which a cybersecurity incident can occur.

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Online Banking/E-Commerce/Website Design

 

Why Members Still Prefer Paper Statements

Up to 80% of members at some credit unions are still opting for paper statements. The reasons for this reluctance vary, but some CUs are taking action, such as charging fees for paper statements or highlighting the benefits to the environment of e-statements, or offering cash awards for changing e-statements, to encourage members to go digital.

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Central Banks Settle Cross-Border Payments with Blockchain for First Time

The central banks of Canada and Singapore have concluded a trial of cross-border payments using blockchain technology and central bank digital currencies. This first of its kind transfer between two central banks was accomplished even though they use two different blockchain networks: R3’s Corda and JPMorgan’s Quorum, respectively.

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Internet Access

 

The Benefits of SD-WAN for FIs

Virtualizing the network connection with SD-WAN reaps benefits, including offering connectivity a performance and efficiency boost while lowering overall costs. It also can prioritize traffic flow so mission-critical application data jumps to the head of the line. This article covers two FI SD-WAN implementation success stories.

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Allied Telesis Turns Its Networking Focus to the U.S. Market

Allied Telesis is headquartered in both Japan and the U.S. and offers intelligent switches and stackable chassis, industrial switches, wireless solutions, firewalls and routers, optics, NICs and media converters—basically end-to-end solutions from edge to core for LAN, WLAN and WAN. This article highlights some interesting innovations that are based on the company’s AlliedWare Plus operating system, a Linux-based next-generation network OS.

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Call Centers

 

Contact Center Metrics to Embrace and Others to Take with a Grain of Salt

Measurement is the key to quality management and continuous improvement. The author states that naturally AHT and Service Levels matter, but the actual drivers that determine how to get to customer satisfaction and effortless experience are training and QA driven. He predicts that speech analytics will allow contact centers to evaluate more customer interactions, with less subjectivity, fewer errors, in less time and at a vastly reduced cost.

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