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November 25, 2019

This Week's News is Sponsored by Better Branches ~



General News


Hickam FCU Wins Award for NewGround-Designed Building

Hickam FCU has won a design award for its Windward Mall branch that was designed by NewGround. Amenities include interactive teller pods with cash recyclers, custom member service stations, mortgage loan services, and space for investment and retirement advice.



Finastra Launches Hack to the Future

Finastra is inviting developers to step forward and build the next wave of innovative apps in its global fintech hackathon. Between now and December 5, 2019, teams of up to five people are invited to register to build apps, integrating at least one Finastra API.





Hardware News


Dell Intros All-in-One PowerOne Data Center Automation Solution

Dell Technologies announced Dell EMC PowerOne, an autonomous infrastructure solution it said would automate management and maintenance of Dell EMC hardware in data centers. PowerOne, which features a built-in automation engine, is an all-in-one system that integrates Dell EMC PowerEdge servers, PowerMax storage, PowerSwitch networking, PowerProtect data protection, and VMware virtualization software.



Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)


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Software Updates


United Heritage Reports AI Has Boosted Speed on New Website by 58%

United Heritage Credit Union is reporting the deployment of artificial intelligence and other technologies have made its newly relaunched website significantly faster for its members. According to United Heritage, analytics showed the new site is 56% faster for members to navigate when compared to the legacy site. In addition, it has driven auto loan application intent up by 35% and home loan application intent up by 143%.



Best New Windows 10 Security Features: Longer Support, Easier Deployment

This article looks at what you need to know about each security update to Windows 10 as they roll out from Microsoft. It contains currwent info on the 1909 feature release.



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Most Americans Still Have Reservations on Going Cashless, Survey Finds

More than three-quarters of Americans (78%) are in favor of requiring all businesses to accept cash, according to a survey by J.D. Power. Emergencies were the No. 1 reason respondents said they carried cash (60%), followed by small purchases (50%), tips (42%) and to manage their finances (20%), according to the report.



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CU Success Stories  


Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:  




and their client is:


Credit Unions - if you have a vendor that you are happy with then please This email address is being protected from spambots. You need JavaScript enabled to view it.!

Vendors - if you have a credit union that is happy with your solutions then please This email address is being protected from spambots. You need JavaScript enabled to view it. and we will give you a $100 discount on your Case Study!


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Wireless World


2019 US Mobile Banking Competitive Edge Study

A new Business Insider Intelligence study highlighted six important categories of mobile banking features that are key for FIs to differentiate on to attract users: security and control, account management, digital money management, alerts, transfers, and customer service. It goes on to highlight the leaders in different categories of mobile features.



Eye on Contactless: CUs’ Contactless Cards Grow

PSCU says it has distributed 500,000 contactless cards this year to members of 14 of its owner credit unions through routine card re-issuance. In 2020, the organization expects to issue more than 3 million contactless plastics for over 100 credit unions through regular re-issuance or mass replacements of existing cards.



Wireless World Sponsored by
Member Access Pacific (MAP)



The MAP App™ is the first network-branded prepaid card exclusively serving credit unions to offer mobile banking -
contact us now to learn more about this market-leading innovation for credit unions:

(866) 598 - 0698

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Security Section


CyberSaint Governance Dashboard Helps CISOs Communicate Compliance and Risk Posture in Real-Time

CyberSaint Security, a developer of a platform for automated, intelligent risk and compliance, announced significant updates to its Governance Dashboards that empower CISOs to communicate their organizations’ unique compliance and risk posture in real-time. They said that the enhancements to the CyberStrong integrated risk management platform enable C-suite executives and Board members to instantly drill down into their compliance and risk posture across business units, asset types, projects and regions.



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Leaders Roundtable

Core Systems:

Core Systems as Multilayered Data Management Systems

Celent - http://www.celent.com
Read Stephen Greer's comments:

Corelation - http://www.corelationinc.com
Read Theresa Benavidez's comments:

Enhanced Software Products - https://www.espsolution.net
Read Matt Lefler's comments:

Member Driven Technologies - http://www.mdtmi.com
Read Matt Baaki's comments:

Share One - http://www.shareone.com
Read Teri Van Frank's comments:

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Technology and Marketing


How Google's CU Partnership Could Shake up the Industry

Google is working with Palo Alto, CA-based Stanford FCU along with Citigroup to offer a consumer checking account next year through Google Pay. The $2.9 billion-asset CU was able to land the deal with Google because it already serves the tech giant’s employees. Some details of the partnership still need to be finalized, and it's likely industry observers will closely watch how it plays out. The success of it could spur other credit unions to pursue similar partnerships.



Big Trends Impacting the Future of Branches

In short, branch transactions and visits are down sharply and will likely continue to decline, but people do still come into branches and the visits continue to produce the largest proportion of loan and other new business. This article interviewed several retail banking experts and combed through numerous reports to help FIs determine their branch strategies for 2020 and beyond.



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Online Banking/E-Commerce/Website Design


CU, Fintech Partner to Test Solution That Adjusts Loan Rate Depending on Borrower’s Behavior

Credit Kudos has developed a reward loan solution with Police Credit Union Ltd that aims to utilize open banking to supervise a borrower’s behavior and reduce the payable interest rate. Using open banking derived scores, the solution will automatically adjust the interest a borrower pays during the life of a loan.



There Are Now More than 8.2 Billion Credit/Debit Cards Worldwide

The majority of issued credit cards now are what are commonly called “chip cards.” The United States has more than 842 million credit and debit cards as of the last quarter of 2018. The world total of chip based credit and debit cards now tops more than 8.2 billion cards as of the end of 2018. This is over a billion card increase from the previous year.



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Internet Access


Comcast Business Exec: What Customers Like and Don't Like About SD-WAN

Bob Victor, SVP for Comcast Business, says that vendor assessment was one of major challenges cited by SD-WAN customers. Victor also said initial SD-WAN users struggle with support, since most of their current IT staffs don't have SD-WAN skills and experience. Among the pleasant surprises, customers liked the additional reporting and analytics that SD-WAN provided, along with their ability to increase their bandwidth.



Sprint Partners with Ooma on Cloud-Based VoIP for SMBs

Sprint is offering a cloud-based VoIP service to SMBs that includes some of the same features that large enterprises use such as a virtual receptionist for custom call answering and routing, ring groups, extension dialing, call park, and a mobile app for taking business calls on the go. Instead of contracts, Sprint is offering Omni on a per-month basis with plans starting at $19.95 per extension.



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Call Centers


Using Voice Technology to Enhance Service Levels

Voice technologies, including machine-based transcription and voice biometrics, have a place in the contact center, but they cannot and should not take the place of live agents and human touchpoints. The author discusses transcription software limitations and use cases, as well as using voiceprints in this article.