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Your source for the latest technology information of interest to credit unions across America.

Subscribe to our weekly e-mail newsletter and/or our monthly newsletter and stay on top of the latest technology trends in Hardware, Software, ATMs, Biometrics, Wireless, Online Banking, Marketing, Security, Internet Access and Call Centers.

CUTT Anniversary logo 2019

October 14, 2019

This Week's News is Sponsored by Better Branches ~

BB

 

General News

 

Better Lobby v7.0 Announced

Better Branches Technology, a provider of branch visitor queuing and appointment handling software for credit unions, announced the Version 7.0 release of their Credit Union industry-leading Better Lobby visitor management system. With the release of Better Lobby v7.0. the entire Better Lobby Solution can now be used with Chrome, as well as Internet Explorer. Better Lobby v7.0 also includes features specific to Better Branches Technology’s two latest modules: Online Queuing and Kiosk 5.0.

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Wauna CU Partners with Corelation

Wauna Credit Union ($260M assets; 27,800 members; Clatskanie, OR) has recognized Corelation as its premier partner and Corelation’s flagship product, KeyStone, as the core processing platform to assist in evolving the WCU mission and vision. The CU noted that they have identified numerous efficiencies their financial cooperative will gain once they convert to the KeyStone core.

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Hardware News

 

Schneider Electric Launches Wall-Mounted Server Rack

Floor space is often at a premium in a cramped data center, and Schneider Electric believes it has a fix for that: a wall-mounted server rack. The EcoStruxure Micro Data Center Wall Mount is a 6U design, meaning it has the capacity of six rack units. The wall mount design comes in three versions: the S-Series, a standard IT room design; the C-Series, which is designed for commercial and office space and features soundproofing and wooden facings; and the R-Series, a ruggedized version for harsh environments.

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Enterprises Need to Pay Attention to Latest Surface Hardware Launch

This article looks at Surface Laptop 3; Surface Pro X; Surface Earbuds; Surface Neo; and Surface Duo.

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Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)

 

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Software Updates

 

What Are Microservices? Your Next Software Architecture

Microservices are small, discrete chunks of functionality that interact with other microservices to create a larger system. Although the basic idea of having such discrete components isn’t new, the way microservices are implemented makes them a natural foundation for both modern cloud-based applications. Microservices also dovetail with the devops philosophy, which encourages rapidly and continuously rolling out new functionality.

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ATMs/Kiosks

 

TMD Security Launches One Touch Access Security

TMD Security announced the launch of One Touch Access Security, a mobile app for securely opening and closing locks on ATM top boxes, safes and a wide variety of access points including secure rooms and branches. The One Touch Access Security app is available for mobile phones and PDAs, and removes the need for physical keys and cards.

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ATM Suppliers Dish as Windows 7 Deadline Draws Near

Microsoft has released nearly a thousand security patches for its Windows 7-based operating system since the software giant made that its standard platform in 2009. The author states that the outdated OS drives millions of ATMs around the world, but on Jan. 14, 2020, Microsoft is ending standard support for the software. If a credit union doesn’t migrate, keeping its ATMs secure will become more difficult and expensive once Microsoft stops issuing security patches.

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CU Success Stories  

 

Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:  

CUneXus Solutions

Cunexus

and their client is:

Educational Employees Credit Union (EECU)

Credit Unions - if you have a vendor that you are happy with then please This email address is being protected from spambots. You need JavaScript enabled to view it.!

Vendors - if you have a credit union that is happy with your solutions then please This email address is being protected from spambots. You need JavaScript enabled to view it. and we will give you a $100 discount on your Case Study!

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Wireless World

 

Consumers View Mobile Payments as Poorly Protected Against Financial Loss

The good news for mobile- payments proponents is that The Pew Charitable Trusts found more than half, 56%, of its respondents had made a payment with a smart phone in the preceding year. Extrapolated, that means approximately 143 million adults had made a least one mobile payment over that time. But many people have a twinge of anxiety about financial loss from mobile payments. Some of this trepidation stems from not trusting the security technology, and part of it comes from confusion about regulations meant to protect consumers from loss.

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Wireless World Sponsored by
Member Access Pacific (MAP)

MAP

 

The MAP App™ is the first network-branded prepaid card exclusively serving credit unions to offer mobile banking -
contact us now to learn more about this market-leading innovation for credit unions:

(866) 598 - 0698

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Security Section

 

FileCloud Launches Smart DLP, a Real-Time Data Leak Prevention Solution

FileCloud, a cloud-agnostic enterprise file sync and sharing platform, unveiled Smart DLP, which they say is an intelligent, rule-driven solution that enables organizations to prevent data leaks in real time and secure content across on-premise and public cloud environments. The solution is capable of supporting AWS and Microsoft Azure.

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FireEye Digital Threat Monitoring: Visibility Beyond Your Walls

FireEye announced the availability of FireEye Digital Threat Monitoring – which they claim is a new way for customers to defend their digital footprint. The software automatically collects and analyzes content on the dark and open web, alerting defenders whenever a potential threat is detected.

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Leaders Roundtable

Core Systems:

Core Systems as Multilayered Data Management Systems


Celent - http://www.celent.com
Read Stephen Greer's comments:
https://www.cunews.com/Celent.pdf

Corelation - http://www.corelationinc.com
Read Theresa Benavidez's comments:
https://www.cunews.com/Corelation.pdf

Enhanced Software Products - https://www.espsolution.net
Read Matt Lefler's comments:
https://www.cunews.com/ESP.pdf

Member Driven Technologies - http://www.mdtmi.com
Read Matt Baaki's comments:
https://www.cunews.com/MDT.pdf

Share One - http://www.shareone.com
Read Teri Van Frank's comments:
https://www.cunews.com/ShareOne.pdf



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Technology and Marketing

 

Of Fortunes Told: Peering into the Digital Crystal Ball

By crystal ball, the author means predictive analytics: using new and historical data to foresee the results, activity, behavior and trends of your consumer base. She goes on to look at some key predictive tools and how to deploy them for healthy business growth.

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Credit Union Marketing Budgets: ROI, Strategy, Profitability & Growth

The Financial Brand looked at marketing budgets from NCUA call reports from over 200 credit unions, comparing them against asset growth, profitability, and ROA. Compared to banks, credit unions are growing more aggressive with their marketing. Plus In 2018 the portion of the sample group spending over 0.10% of assets on marketing hit 67%, versus 53% in 2015. In 2018, the credit unions studied generated on average $16.39 of net income for every dollar they spent on marketing. This profit level compares to $12.22 in 2015 for the same group of credit unions.

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Online Banking/E-Commerce/Website Design

 

Faster Payments, Faster Payments Fraud: How to Battle the Bad Guys

Just as payments are evolving at a rapid pace with new providers and payment methods, so is their unpleasant companion: payments fraud. Payments fraud is a subset of identity fraud, impacting both consumers and businesses, and occurs when a fraudster has stolen someone’s credit or debit card number or financial account data. For the U.S. financial industry, tackling the problem means weighing speed versus security, friction versus fraud.

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PA Fed President: Digital Currency Inevitable

While Philadelphia Federal Reserve Bank President Patrick Harker believes it’s “inevitable” that central banks will eventually issue digital currencies, he warned that the United States shouldn’t be first in line. But Harker said his opinion is currently “in the minority” at the Fed. Two years ago, Chairman Jerome Powell told conference attendees at Yale Law School that digital currencies issued by a central bank would become global targets for cyberattacks, cyber counterfeiting and cybertheft.

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Internet Access

 

Cloud Architecture That Avoids Risk and Complexity

The author contends that the architecture team layers on more technology than necessary or doesn’t take advantage of cloud-native features. This means that the applications burn ten times more public cloud resources. He also notes that overengineering of the cloud solution can cause additional unnecessary complexity, which can lead to more attack surfaces for hackers and the additional likelihood that data on premises or in the cloud will be breached. He claims that he spends most of his time reviewing architectures and deleting 30 percent to 50 percent of the enabling technology in order to lower these drawbacks.

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Call Centers

 

Finn.AI's New Integration Makes Chatbots More Personal

Some chatbots offer an option to view a phone number to call a service department. Other bots automatically change the conversation from bot to human, depending on the level of technicality. Now Finn.AI's technology allows users, through a natural chat conversation, to schedule a meeting with a live representative.

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Employee Engagement in the Contact Center: Metrics and Drivers

There is no universal definition of employee engagement, yet there seems to be universal agreement that employee engagement and employee job satisfaction are highly correlated. Employee engagement is a complex set of behaviors driven by numerous contact center practices that can be hard to quantify. These include employee recognition, wellness, personal growth, team huddles, and relationships with peers. Employee job satisfaction, by contrast, is a metric that by definition, is quantifiable.

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