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September 2, 2019

This Week's News is Sponsored by Better Branches ~



General News


XDI Holds Successful CU Event

Xpress Data, Inc. (XDI) announced that their Credit Union Cornhole Challenge attracted a range of diverse credit unions to participate in a charity fundraising event of over $25,000 that involved the popular lawn game in which players take turns throwing bags of corn (or bean bags) at a raised platform with a hole in the far end. Wheelhouse Credit Union won the Executive Division with Make-A-Wish Foundation of San Diego receiving the top prize of $5000, while LA Financial Credit Union took home top honors in the Employee Division and donated their $5000 winnings to the Pasadena Ronald McDonald House.



Ignite Sales Announces New Release

Ignite Sales announced the latest release of its enhanced, award-winning Ignite Neuro customer engagement platform, Ignite Neuro 2.0. The platform digitizes the sales process both online and in the branch.





Hardware News


Dell, VMware Unveil SD-WAN Hardware, SmartFabric Director

Dell Technologies has launched a new SD-WAN appliance powered by VMware’s VeloCloud that pairs Dell EMC’s networking hardware, support, and services with VMware’s VeloCloud SD-WAN platform. At the core of Dell EMC’s new SD-WAN technology is a lightweight appliance installed at the network edge. Alongside the hardware launch, Dell and VMware also announced SmartFabric Director, which is designed to enable physical switch underlay infrastructure to keep pace with virtualized SDNs.



Mellanox Introduces SmartNICs to Eliminate Network Load on CPUs

Mellanox unveiled two processors designed to offload network workloads from the CPU – ConnectX-6 Dx and BlueField-2 – freeing the CPU to do its processing job. The company promises up to 200Gbit/sec throughput with ConnectX and BlueField.



Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)


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Software Updates


How to Evaluate a Password Management Solution for Business

Some security experts contend that password managers are one of the most powerful defenses against breaches. This article states that once an organization has narrowed down its search based on security and usability, the team should evaluate the password management solution for the specific features they need.



Struggling to Move Workloads to the Cloud? VMware's New Tech May Be the Perfect On-Ramp

VMware has rearchitected vSphere with Kubernetes inside (dubbed Project Pacific). To the IT admin, Project Pacific looks like vSphere – but with the new ability to manage a whole application instead of always dealing with the individual VMs that make it up.



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When Bills Go Bad: What Happens When Cash Is No Longer Fit for Commerce?

At 4.5 years, the $10 bill has the shortest estimated life span of U.S. paper money, less than a third of the life expectancy of the average $100 bill, which is usable for 15 years, according to a Federal Reserve Bank of Boston report about currency. The average $1 bill lasts 5.8 years.



Time Lag Between ATM Withdrawals Suggested

As a way to combat fraud in the city, a group of bankers in New Delhi have suggested a time lag of six to 12 hours between two cash withdrawals at ATMs. They note that fraud often takes place late at night. A ban on transactions between the hours of midnight and early morning could limit these incidents.



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CU Success Stories  


Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:  



and their client is:

Chevron Federal Credit Union

Credit Unions - if you have a vendor that you are happy with then please This email address is being protected from spambots. You need JavaScript enabled to view it.!

Vendors - if you have a credit union that is happy with your solutions then please This email address is being protected from spambots. You need JavaScript enabled to view it. and we will give you a $100 discount on your Case Study!


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Wireless World


8 Best FIs for Mobile Banking

This article covers some of the top bank, challenger bank and credit union mobile banking apps.



Wi-Fi 6 Will Double Your Network's Range and Triple Its Speed - Once You Upgrade Your Router, Phone, PC, and Everything Else

Many analysts note that while 5G is getting much of the limelight, Wi-Fi 6 will have a bigger impact in our connected lives - and sooner. Wi-Fi 6, the consumer friendly new name for the tech standard actually called 802.11ax, will boost data transfer speeds by a factor of three or so, have a wider reach, and sidestep interference from nearby networks.



Wireless World Sponsored by
Member Access Pacific (MAP)



The MAP App™ is the first network-branded prepaid card exclusively serving credit unions to offer mobile banking -
contact us now to learn more about this market-leading innovation for credit unions:

(866) 598 - 0698

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Security Section


FFIEC Urges Use of Standardized Approach to Assessing, Improving Cybersecurity Preparedness

The Federal Financial Institutions Examination Council (FFIEC), which includes NCUA, has issued a statement emphasizing the benefits of using a standardized approach to assessing and improving cybersecurity preparedness. Tools include the FFIEC Cybersecurity Assessment Tool, the National Institute of Standards and Technology Cybersecurity Framework, the Financial Services Sector Coordinating Council Cybersecurity Profile, and the Center for Internet Security Critical Security Controls.



Fileless Attacks Designed to Disguise Malicious Activity up 265%

Trend Micro published its roundup report for the first half of 2019, revealing a surge in fileless attacks designed to disguise malicious activity. Detections of this threat alone were up 265% compared to the first half of 2018. Fileless attacks, also known as zero-footprint attacks, macro, or non-malware attacks, don't install new software on a user's computer.



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Technology and Marketing


Gen X Is More than a Financial Footnote Between Boomers and Millennials

The author contends that Gen Xers have unique financial needs that cannot be colloquially described as “post-boomer” or “pre-millennial.” He goes on to add that Gen X is its own unique generation with its own unique financial challenges, aspirations and needs — and your credit union must address that if Gen X is one of your target markets.



Want to Offer an Outstanding Consumer Experience? Invest in Your Employees

Gallup’s most recent employee engagement survey results, published earlier this year, indicate that highly engaged teams experience 21% greater profitability than non-engaged teams. The survey results demonstrate how engaged employees produce better business outcomes than other employees do. Those results are consistent across different industries and companies of all sizes, during both good and bad economic times. The report also found that the most successful companies approach employee engagement as a business strategy. They provide the tools and support employees need to do their best work.



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Online Banking/E-Commerce/Website Design


Outflanking Fraud and Fakers: How Biometrics Can Safeguard Online Account Opening

TransUnion estimates that a fraudster’s initial investment of $79.99 can create a fake person that steals $107,269.63 on average. That’s more than 1,300 times the initial cash outlay. Biometrics, which utilizes fingerprint scanning, facial recognition or voice pattern detection to confirm identity, has emerged as a preferred replacement to cumbersome two-factor authentication. Behavioral biometrics uses multi-point device inspection and verification to determine whether bots are being used to open an account.



Not so Fast for Faster Payments, a Survey Finds

Proponents of faster-payment services, which enable real-time or nearly real-time transfers, may need a bit of patience for larger-scale adoption of the technology. Fifty-six percent of attendees at the 2019 NACHA Payments conference in May said it will take at least a year, and possibly more, for their companies to implement real-time payments, finds TD Bank in a recent report.



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Internet Access


Improving BGP Routing Security by Minding Your MANRS

The Mutually Agreed Norms for Routing Security (MANRS) project seeks to prevent BGP security issues that affect interdomain routing among autonomous systems. Organizations can increase their routing security at modest cost by choosing to work with ISPs and IXPs who implement stronger BGP security controls such as those recommended by MANRS.



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Call Centers


How Chatbots Help Increase Customer Engagement

Constant improvements to chatbot technology allow more accurate bot interactions. Some of the top ways in which chatbots can help you increase consumer engagement include: 1) 24/7 Availability; 2) Provide Quick Resolutions to Pressing Issues; 3) Provide Accurate Answers to Simple Questions; 4) Ensure a Personalized Experience; and 5) Cross-Promoting Relevant Products/Services/Content.