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July 27, 2020

This Week's News is Sponsored by Better Branches ~



General News


Foundation Launches Free Disaster Recovery App for CUs

The National Credit Union Foundation, in collaboration with PSCU, announced the launch of a new CUAid Disaster Recovery app to help streamline and connect CU organizations with one another when disasters strike to quickly coordinate resources. The Disaster Recovery application serves as a “matching” service for CUs to source and share emergency resources, such as generators, mobile branches and more to get CUs back up and running as quickly as possible.



Microsoft and Finastra Partner to Make Finance More Digital

Microsoft and Finastra announced a multi-year cloud agreement to facilitate the digitalization of financial services. The two companies will collaborate in several areas, including using data for next best offer and risk management.



Direct FCU Signs with Corelation

Direct Federal Credit Union ($793 million assets; one branch; 33,000 members; Needham, MA) has signed with Corelation to use their KeyStone core system. The CU is scheduled to convert in February 2021.





Hardware News


HP Introduces New Cloud-Based Printer Management Service

HP announced HP Managed Print Cloud Services, a cloud-based service that lets organizations hand off the management of their print-related technology to HP. The new Managed Print Cloud Services will offer "personalized services and intelligent, purpose-built solutions that help streamline and automate processes," HP promised in a release.



Hardware Section Sponsored by
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Software Updates


Microsoft Teams Gets New Features

Microsoft, which has seen the use of its Teams software rise amid the COVID-19 outbreak, has added new ways to manage Teams Rooms video conferencing devices. Admins can now set up, view and manage devices and peripherals such as cameras, displays, IP phones and microphones from a single screen, as well as monitor call quality and other meeting activity. Microsoft said the move should reduce some of the burden of administrating fleets of devices across an organization.



Attivo Networks Announces New Capabilities for Its EDN Solution

Attivo Networks has introduced new capabilities to its Endpoint Detection Net (EDN) solution that prevent attackers from fingerprinting an endpoint to identify security weaknesses and from conducting reconnaissance. The new EDN Deflect functionality provides alerts to unauthorized host and service scanning, which is critical because other security controls typically do not generate an alert for these types of activities.



92% of Survey Respondents Report 'Some Success' with Microservices

In a new survey from O'Reilly on how, why, and in which scenarios people are using microservices, researchers found that many organizations are adopting and experiencing success with it. The study touts the use of containers for microservices because it addresses one of the main complaints respondents had: The complexity of it all. Another pain point for respondents was around centrally-managed databases. The survey found that those who did not use a centrally-managed database with microservices often reported failure with it.



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Burroughs Introduces TransacTec Device as a Service Technology

Burroughs has launched its TransacTec Device as a Service, a turnkey solution that helps provide FIs with a cost effective way to adopt cash automation technology. It includes service, analytics, predictive logistics, next-generation remote managed services and project management for smart safes (Liberty Series), cash recyclers (Freedom Series), self-service kiosks (Independence Series), ATMs (Patriot Series) and certified refurbished equipment.



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CU Success Stories  


Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:  



and their clients are:

Ball State FCU and Andover FCU

Credit Unions - if you have a vendor that you are happy with then please This email address is being protected from spambots. You need JavaScript enabled to view it.!

Vendors - if you have a credit union that is happy with your solutions then please This email address is being protected from spambots. You need JavaScript enabled to view it. and we will give you a $100 discount on your Case Study!


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Wireless World


Contactless Transactions at Small Businesses Have More than Doubled Since March

The highly infectious coronavirus that causes Covid-19 has scared many consumers into not touching as many surfaces as possible when making payments, including POS terminals and cash. Merchants have responded by encouraging online and contactless payments. New York City-based CardFlight, a technology company serving more than 60,000 small businesses through its SwipeSimple service, says in its latest weekly report on payment trends since the pandemic began slamming the economy in March that contactless payment transactions initiated either through a credit or debit card or smart phone were up 107% in the week of June 29-July 5 from CardFlight’s baseline week of March 2-8.



6G Wireless? Samsung Is Already Outlining Its Plans

Samsung has started to publicize its direction for 6G, the next generation of wireless networks likely to supercede 5G sometime in the next decade. The company joins Nokia and a few other organizations that are exploring the upgrade. 6G features will include better spectral and energy efficiency and a requirement for trustworthiness that, “addresses the security and privacy issues arising from the widespread use of user data and AI technologies,” Samsung says.



Wireless World Sponsored by
Member Access Pacific (MAP)



The MAP App™ is the first network-branded prepaid card exclusively serving credit unions to offer mobile banking -
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Security Section


How Do I Select a DMARC Solution for My Business?

Domain-based Message Authentication, Reporting & Conformance (DMARC) is an email authentication, policy, and reporting protocol. It builds on the SPF and DKIM protocols to improve and monitor protection of the domain from fraudulent email. To select a suitable DMARC solution for your organization, you need to think about a variety of factors, such as: Cloud-based (SaaS) deployment; Domain diagnosis; User friendly dashboard; Forensic reporting; DNS record change tracking; and API integration.



Phishing Is the Leading Type of COVID-19 Fraud

TransUnion surveyed consumers in six countries and found that phishing was the preferred method of attack 27% of the time. Phishing leads as the most common type of fraud largely because it's simple compared to other methods. Identity fraud is a primary way fraudsters leverage stolen consumer data from phishing and other social engineering schemes.



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Technology and Marketing


CU’s New Auto Loan Allows Borrower to Walk Away in Event of Job Loss

First Service Credit Union has introduced a new auto loan that allows borrowers to walk away from the deal in the event of a job loss within six months of taking out the loan. Ford is also allowing customers who buy new or used cars through Ford Credit to return that vehicle within a year if payments can't be made because of job loss.



Adobe, IBM Team up on Marketing Software for Financial Services

Adobe and IBM are teaming up to make marketing software easier to use for FIs that face strict controls on how consumer data must be handled. The plan is for Adobe’s software to run in IBM’s cloud system that has received regulatory approval for use by FIs, the companies said, which will lead to more banking functions becoming totally digital over time. IBM will also be able to connect the cloud-based system to a FI’s internal stores of accountholder data, which “gives them much more flexibility to pick and choose on the data that they might put into a marketing campaign,” according to an IBM spokeswoman.



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Online Banking/E-Commerce/Website Design


COVID-19 Highlights Digital Divide and Its Impact on Banking

The Federal Reserve Bank of Kansas notes that there are two primary barriers to the proliferation of digital payments in the US: financial exclusion, that is, the status of being unbanked or underbanked, and digital exclusion, or a lack of Internet access at home. The two often overlap and the FCC finds more than 21 million people in the U.S. lack high-speed connectivity. This article covers some of the reasons the digital divide persists and what is being done about it.



FIs Given Regulatory Green Light to Safekeep Cryptocurrencies

The Office of the Comptroller of the Currency said in a recent letter that providing custody and safekeeping services for cryptocurrencies, including holding "keys" needed to access cryptocurrency holdings, is a modern version of traditional banking activities and should be allowed. FIs can provide such business to accountholders with cryptocurrencies, so long as they ensure they are following relevant laws, including those pertaining to money laundering. The OCC said FIs considering this business should discuss the matter with regulators before launching it.



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Internet Access


VMware Embraces Google Cloud, Kubernetes with Load-Balancer Upgrades

A new version of VMware NSX Advanced Load Balancer distributes workloads uniformly across the network to boost efficiency, reliability. VMware’s NSX Advanced Load Balancer 20.1, available at the end of the month, has features to help customers further scale applications across any infrastructure from data centers and private and public clouds while eliminating the need for hardware-based load balancers.



Fortinet Expands SD-WAN Cloud Offerings

Fortinet says its Secure SD-WAN for Multi-Cloud is designed to helps organizations maintain a secure network infrastructure across multiple private and public clouds. Fortinet Secure SD-WAN for Multi-Cloud is delivered via FortiGate-VM, a virtual appliance powered by Fortinet’s vSPU technology that offers over 20Gbps of IPsec performance, which it claims is 10 times the industry average.



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Call Centers


Why All Chatbots Are Not Created Equal

Simply automating the answers to simple inquiries such as routing numbers, hours of operation and password resets can free up contact centers for higher-value work. Guided conversations can address more complex situations such as account openings, credit card concerns and loan information. Connectors and APIs can facilitate live chat, appointment setting and other tasks. The author states that a successful banking chatbot requires content that not only answers questions, but engages consumers in a journey and leverages a proven process that ensures the experience is constantly improving. He also notes that they require consistent analysis, tweaking and optimization to ensure they are constantly getting smarter and delivering a better experience.



4 Easy Ways to Support Agents from Virtually Anywhere

As service teams adapt to the long-term ways of working through the pandemic, distributed contact centers are here to stay. The author maintains that managing remote service teams takes the right tools to open the lines of communication, foster collaboration, and increase agent productivity. His article uncovers the four ways service leaders can set their teams up for success from virtually anywhere.