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June 15, 2020

This Week's News is Sponsored by Better Branches ~



General News


La Capitol FCU Signs with Corelation

La Capitol Federal Credit Union ($511 million assets; 47,200 members; Baton Rouge, LA) has signed on for Corelation's Keystone core system. La Capitol FCU is scheduled to convert to the KeyStone platform in May 2021.



Fiserv Launches Conversational Banking Solution

Virtual Banking Assistant from Fiserv, which incorporates conversational AI technology from Clinc, helps CUs have more effective online conversations with their members, according to Fiserv. The platform integrates with digital banking solutions from Fiserv including Architect, Corillian Online and Mobiliti.





Hardware News


Teller Cash Recyclers: Better CX & Safety as Branches Reopen

TCRs eliminate the need to set up a cash drawer at the beginning of a shift as the machine is ready to use. They also reduce the need for tellers to leave the line to restock the cash drawer from the branch vault during their shift. TCR proponents alos like to point to industry reports that indicate tellers with TCR access spend 60-90 minutes more on the teller line daily.



New WatchGuard Firebox T Series Firewalls

WatchGuard announced the release of new Firebox T Series tabletop firewall appliances. WatchGuard’s new T20, T40 and T80 Fireboxes are designed for small, home and midsize office environments. The devices support gateway antivirus, content and URL filtering, antispam, intrusion prevention, application control, cloud sandboxing, endpoint protections and more.



Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)


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Software Updates


Power of the Plug-In: Optimizing Core Capabilities

This article states that more FIs are seeking partners that can provide the needed digital services that plug into their existing core, and enable additional capabilities to be added, rather than tackling core system replacements. It goes on to discuss three emerging customization opportunities: 1) teenagers; 2) gig economy workers; and 3) the elderly.



Microsoft Teams: Now Free Version Lets You Create Video Meetings

Users of the free version of Teams, the Microsoft 365 online collaboration platform, can now create video meetings. Teams free users can now create a Teams meeting from their account, rather than only being able to join a meeting created by paying customers.



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ATMIA Announces ATM & Cash Revival Plan

In the wake of the Covid-19 pandemic, the ATM Industry Association announced its “ATM & Cash Revival Plan” that includes a continuation of its fight to ban cashless stores and its development of ATM hygiene and safety protocols.



Kiosks That Dispense Prepaid Mastercards

XTM, a provider of mobile banking and payment solutions, has signed an agreement with DCBank to provide an instantly activated and loaded prepaid Mastercard through a cash accepting kiosk. The kiosk will allow users to securely insert up to $1,000 in cash through a bill accepter, and in turn an activated and loaded Mastercard is dispensed. The entire transaction is completely automated and takes on average 30 seconds to complete.



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CU Success Stories  


Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:  



and their client is:

LA Financial Credit Union

Credit Unions - if you have a vendor that you are happy with then please This email address is being protected from spambots. You need JavaScript enabled to view it.!

Vendors - if you have a credit union that is happy with your solutions then please This email address is being protected from spambots. You need JavaScript enabled to view it. and we will give you a $100 discount on your Case Study!


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Wireless World


Mobile Banking Service for US Immigrants Launches

Welcome Technologies, an outfit that works to support immigrants to the US, has joined forces with Green Dot to introduce PODERcard, an account and Visa card that aims to help close the banking gap for immigrants. It will first be offered to the Hispanic community, where less than half of households are fully banked. Branded under SABEResPODER, the account has a bilingual interface, access to a free ATM network, no monthly fees or minimums, and educational material.



FBI Warns About Cybercriminals Exploiting Mobile Banking Apps

A recently warning issued by the FBI cautions mobile bankers to watch out for cyberthreats and offers advice on protecting their accounts. To help users protect themselves from phony or compromised apps, the FBI offers numerous tips in this article.



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Member Access Pacific (MAP)



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Security Section


Aruba AI Platform Streamlines Management and Security

Aruba says that their Edge Services Platform (ESP) can analyze telemetry data and automatically optimize connectivity, find network problems, and secure edge networking. ESP supports zero-trust security principles such as segmentation and policy-based firewal and access control to ensure the identity of a wired or wireless endpoint. It enforces policies applied to those endpoints with an application-aware firewall and adapts to new threats by sharing information with other security platforms and automatically adjusts policies to networked devices.



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Technology and Marketing


20 of the Best Social Media Marketing Tools

Social media marketing has never been easy because it’s not a static field - trends are constantly changing, coming, and going. This article serves up 20 of the best social media marketing toolkit options used by organizations of all shapes and sizes.



Winners of the CUNA Marketing & Business Development Council Diamond Awards

The CUNA Marketing & Business Development Council has announced the winners of its 2020 Diamond Awards, with a credit union from Guam taking top honors. The Best of Show winners include awards for Color Award for Brilliant Use of Art; Cut Award for Most Edgy; Clarity Award for Most Sentimental; Carat Award for Greatest Impact; Best Use of Humor Award; and Diamond Best of Show Award.



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Online Banking/E-Commerce/Website Design


US Regulator Signals Change to Digital Banking Rules

The Office of the Comptroller of the Currency (OCC) has called for public feedback on the use of cryptocurrencies ahead of what could be a change in the rules on digital banking. The notice asks for feedback by August 3 on a number of issues related to FinTech innovations, such as digital banking activities not covered by existing regulations; and challenges for FIs resulting from new payments technologies and cryptocurrencies and cryptoassets, distributed ledger technology, artificial intelligence and machine learning.



Online Home Closings via Remote Online Notary

Digital real estate closings have been available for years, but state laws have required that notary processes be done in-person and by submitting paper documents. But that all changed when the COVID-19 pandemic forced brick-and-mortar offices to shutter and business had to go online. This article features an interview with an executive with a Title & Escrow company about remote online notary (RON) services adoption during and after the pandemic.



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Internet Access


Financial Services Branches of the Future: Converging Security and Network Access

FIs are adopting software-defined wide-area networks (SD-WANs) to help simplify the management and operation of the WAN. However, SD-WAN alone does not address fundamental challenges of securing multiple edges, nor does it address the visibility and complexity challenges common at branch locations, which makes it more challenging to address the resulting expanded attack surface. Three of the most critical security challenges facing FIs that use SD-WAN to connect their remote branch offices are outlined in this article.



Versa SASE Play Tackles Remote Workers

Versa became the latest SD-WAN vendor to embrace the secure access service edge (SASE) architecture with a new platform aimed at addressing the challenges faced by remote workers. Versa’s Secure Access supports SD-WAN functionality, including quality of service (QoS) and identify-based policy enforcement, for remote workers without the need for dedicated CPE hardware.



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Call Centers


COVID-19 Crisis Accelerates Rise of Virtual Call Centers

The pandemic has accelerated the virtualized call center, which had been a growing trend facilitated by the cloud, crowdsourcing and the gig economy. Thirty-five percent of the customer experience (CX) workforce will WFH by 2023, up from 5 percent in 2017, according to Gartner, which cites changes in labor practices and business continuity planning as chief factors motivating the trend.



Chatbots to the Rescue: How Conversational AI Will Save Call Centers

After being overhyped in their early days, chatbots, now powered by artificial intelligence, have reemerged in a new role, spurred by high demands on call center personnel during the pandemic. The author is convinced that intelligent bots are within reach of many more FIs thanks to cloud-based platforms. Several chatbot vendors now offer pre-packaged bots with data already built in that are tested and trained for a specific industry vocabulary and domain terms.