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June 22, 2020

This Week's News is Sponsored by Better Branches ~



General News


AFS CUSO Selects Corelation KeyStone for All 7 CUs

After an 18 month selection process, AFS CUSO has chosen Corelation's Keystone core system for its 7 Ohio-based credit unions: 1. Directions CU ($884 million assets; 105,700 members) 2. Glass City FCU ($230 million assets; 28,600 members) 3. Firelands FCU ($302 million assets; 34,100 members) 4. Midwest Community FCU ($171 million assets; 14,000 members) 5. Fremont FCU ($245 million assets; 19,500 members) 6. Impact CU ($145 million assets; 15,800 members) 7. Nueva Esperanza Community CU ($2 million assets; 800 members).



SavvyMoney Partners with Sharetec to Integrate Credit Score and Credit Report into Digital Banking

Sharetec System announced a strategic partnership with SavvyMoney to enhance Sharetec’s home and mobile banking solutions. End users will have access to a credit score and report tool, which explains key factors that influence their credit, monitors their report for changes and allows the ability to update their credit report daily.



Avista Corp. CU Partners with ESP

After a rigorous due diligence process, Avista Corp. Credit Union announced that they have chosen ESP’s FORZA3 Core platform to serve its 3,900 members. ESP has been providing core processing services strictly to credit unions for over 24 years and Avista Corp. CU is now the 7th Washington-based CU on the platform.





Hardware News


Dell Announces EMC PowerScale

Dell announced a new family of storage systems called Dell EMC PowerScale which have been engineered with new storage software and server hardware to help organizations capture and capitalize on unstructured data. The new family of storage systems features new 1U Power-Edge-based PowerScale all-flash and NVMe nodes as well as existing Isilon all-flash, hybrid and archive nodes running the PowerScale OneFS 9.0 operating system.



Visa to Issue Sustainable Plastic Cards

Visa plans to roll out cards made from recycled plastic to all FIs globally. Visa has collaborated with CPI Card group to produce the 'Earthwise High Content Card', which is made with up to 98% upcycled plastic. The card is EMV compliant and dual interface capable, enabling both contact and contactless payment.



Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)


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Software Updates


Microsoft Can Now Import Your Banking Activity into Excel

Microsoft is launching a new Money in Excel feature that’s designed to help the millions of people who use Excel to track budgets and personal finances. Money in Excel is a template and add-in for Excel that allows Microsoft 365 subscribers to securely connect to FI, credit card, investment, or loan accounts and import transactions and account information directly into a spreadsheet.



Google Cloud Platform Benefits: How GCP Differs from Azure and AWS

Google Cloud Platform (GCP) has made a smaller splash in the public cloud computing space than its two biggest competitors, Amazon AWS and Microsoft Azure. Yet Google Cloud Platform is also growing faster than AWS and Azure. This article looks at five things that differentiate GCP from Azure and AWS, and how GCP’s strategy may shape the public cloud computing landscape going forward.



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Genmega Offers Keypad Sanitizer for ATMs/Kiosks

Vscan, an ATM keyboard sanitizing solution that can kill up to 99 percent of viruses and bacteria automatically in a single pass. is now available from ATM and kiosk manufacturer Genmega. In 10 seconds, after each ATM or kiosk transaction, the scanning mechanism automatically comes down over the keypad, disinfecting and sterilizing the surface using a UV-C light process. Users are not exposed to the UV-C light at any time. Should a user try to interrupt the scan by touching or blocking the hardware a torque-sensitive mechanism will stop and restart the process.



Consumers Say Cash Is Still King – Despite COVID-19 & Economic Crisis

It takes more than a health and economic emergency to separate American consumers from their cash, according to two new studies. The first study revealed cash was the favorite payment method for consumers on a budget, and those seeking reliability, wide availability, privacy and protection from data hacking. Both studies found cash was the third most popular payment method for consumers, after credit and debit cards. As for for small transactions, it ranked top.



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CU Success Stories  


Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:  

CDC Software


and their client is North Shore Credit Union. Read the case study to learn how this member-centric credit union customizes CDC Pivotal CRM to create a personalized financial services experience and maximize the credit union’s share of each member’s wallet:

North Shore Credit Union

Credit Unions - if you have a vendor that you are happy with then please This email address is being protected from spambots. You need JavaScript enabled to view it.!

Vendors - if you have a credit union that is happy with your solutions then please This email address is being protected from spambots. You need JavaScript enabled to view it. and we will give you a $100 discount on your Case Study!


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Wireless World


Adapting In-Person Banking to Mobile Onboarding

Only 8 percent of financial service onboarding applications, which includes personal account opening creation, can be completed on smartphones. Yet 30 percent of consumers state they would leave their existing FIs for increased mobile capabilities. One FI, BBVA Switzerland, is addressing this issue by using video technologies to implement a “zero contact” method for KYC checks of potential new users where it verifies individuals’ identities via video calls. Meanwhile, other FIs are turning to eSignatures and biometric authentication tools.



Wireless World Sponsored by
Member Access Pacific (MAP)



The MAP App™ is the first network-branded prepaid card exclusively serving credit unions to offer mobile banking -
contact us now to learn more about this market-leading innovation for credit unions:

(866) 598 - 0698

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Security Section


Federal Reserve Announces the FraudClassifier Model to Help Classify Fraud Involving Payments

The Federal Reserve has published the FraudClassifier model – a set of tools and materials to help provide a consistent way to classify and better understand the magnitude of fraudulent activity and how it occurs across the payments industry. The model was developed by the Fraud Definitions Work Group, which was comprised of Federal Reserve and payments industry fraud experts.



How to Detect Network Abuse with Wireshark

Wireshark is a network analyzer that can help detect network abuse. For example, it can show what protocols are being used on your network and then find out where those protocols are originating from. With that information in hand, it's much easier to determine if something untoward is going on (such as BitTorrent, Bitcoin, etc.).



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Technology and Marketing


4 Ways FIs Can Build Better Personalization Strategies

All marketers recognize the power of data for personalization and segmentation, but don't always know which approach to use, especially as the number of options keeps growing. (For example, location-based targeting alone has multiple alternatives.) This article covers four smart ways FIs are using data to create highly targeted campaigns, improve segmentation, and provide consumer experiences.



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Online Banking/E-Commerce/Website Design


Banking by Appointment Could Stick Post-COVID-19

One tool that has allowed FIs to practice social distancing while still maintaining the person-to-person experience is the ability to schedule appointments. The practice is one that many FIs say might remain after the pandemic subsides as new consumer habits take hold because it allows for better branch efficiencies.



Ripple Launches PayID Allowing Users to Send Digital Payments Across Different Platforms

Launched by a coalition led by the cryptocurrency company Ripple, PayID offers consumers the equivalent of an email address—a distinct easy-to-read ID that works with any service provider. Ripple is touting that it has 40 partners and over 100 million potential users, and is encouraging people to sign up at PayID.org.



Website Profit Calculator: What’s the Value of Your Website?

If your credit union has over $100M in assets, the author claims that your website should be generating millions of dollars. His company, BloomCU, has developed a calculator that can help you quantify the profits generated by your website.



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Internet Access


Cisco Rolls out SASE Platform

Numerous vendors including Cato Networks and Palo Alto Networks, which announced SASE (Secure Access Service Edge) products nearly a year before Cisco, offer SASE solutions, but now Cisco has taken a step closer to realizing its SASE ambitions with the latest update to its SD-WAN software stack. SASE stitches together SD-WAN and security functionality into a single cloud-native service.



As Work-at-Home Increases, so Do Attacks on VoIP and Unified Communications

There has been a sharp rise in eMeetings, Voice over IP (VoIP) and other UC capabilities as organizations shift to a work-from-home (WFH) model because of the COVID-19 pandemic. 93% of CXOs that responded to a ZK Research study say they see a permanent 30% uplift in the number of remote employees. To help protect these workers, the author is calling for a combination of SIP security, threat intelligence, actionable analytics, and automated fraud detection that can improve visibility into unauthorized activities throughout VoIP networks and UC apps.



CenturyLink Dishes up New Managed Work-from-Home Solution That Uses Cisco Meraki Devices

CenturyLink is offering a new WFH solution that uses customers' existing broadband services to connect into wide-area networks. Remote Connect uses the existing broadband service in each household—including in homes that aren't CenturyLink broadband customers—to connect to the corporate WANs. Remote Connect customers can use either the Cisco Meraki Z3 router or the more robust Meraki MX64W device.



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Call Centers


5 Ways to Evolve Your Approach to Recruiting Contact Center Talent

In many organizations, the contact center is often one of the busiest teams in terms of recruitment activity. This article lists five ways that contact center leaders can evolve their approach to recruiting the best of the best for contact center roles. One of them involves having an applicant sit with an agent as part of the advanced interview process.