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March 2, 2020

This Week's News is Sponsored by Better Branches ~

BB

 

General News

 

PSECU Piloting Program Offering One-on-One Financial Coaching to Students

PSECU has launched a pilot program aimed at providing free, one-on-one financial coaching sessions to members who are students at five Pennsylvania-based colleges and universities. The 30-minute individual coaching sessions will be held on campus, and students can sign up at PSECU’s Financial Education Centers. PSECU said students may choose from two session topics: Understanding Credit and Overview of Student Loans.

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Sherpa Technologies Launches Payments Solution Targeting Loan Payments

Sherpa Technologies announced the launch of Payigy which is designed to enable greater payment flexibility and deepen relationships with indirect auto loan members via a simplified digital user experience, which was modeled to emulate biller-direct payment offerings.

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Hardware News

 

Best Wireless Noise-Canceling Headsets for Business in 2020

This article offers recommendations for business-ready headsets, whether you are an office worker, working in an open-plan space, you wish to dampen out the noise around you on the road, or need to equip a team of agents to handle call center communications without distraction you could probably use one of these headsets. Ten different headsets from numerous top manufacturers are reviewed.

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nShield Issuance HSM

Entrust Datacard announced the nShield Issuance Hardware Security Module (HSM) which will integrate nShield Issuance HSMs with card instant issuance systemsto to help enhance operational efficiency and security.

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Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)

 

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Software Updates

 

Cisco Adds Proactive Problem Solving to Data-Center Software

Network Insights is software Cisco customers use to monitor and record hardware and software telemetry data over time to identify anomalies in their networks and help automate troubleshooting, root-cause analysis, capacity planning and remediation, according to Cisco. For example, Network Insights can watch over network component usage patterns and audit logs, events, and faults as well as latency conditions from Cisco Application Centric Infrastructure or Data Center Network Manager (DCNM) network fabrics.

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How to Manage the New Microsoft Edge Through Group Policy

If you have deployed the new Chromium version of Microsoft Edge throughout your organization, you'll need a way to manage and update the browser settings for all users and computers. If you use Active Directory, one option is to control Edge through Group Policy. Microsoft offers the necessary Group Policy templates to install and configure through your Group Policy Editor and this article dives into the details.

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ATMs/Kiosks

 

Cash Network Builder

Sonect, which recently won Best of Show in its Finovate debut at FinovateEurope, leverages what it calls a social network for cash to help people get the cash they need wherever they are. The firm claims that FIs can extend their ATM networks with Sonect, avoiding the expense of purchasing and maintaining additional cash distribution hardware. Using the Sonect app, users select their preferred merchant and the amount of cash they wish to withdraw. The merchant will scan the barcode in the user’s Sonect app, and the funds will automatically be deducted from their account as soon as the transaction is confirmed. The user then receives their cash.

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CU Success Stories  

 

Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:  

Vysym

Stirling

and their client is:
NorthEast Alliance Federal Credit Union

Credit Unions - if you have a vendor that you are happy with then please This email address is being protected from spambots. You need JavaScript enabled to view it.!

Vendors - if you have a credit union that is happy with your solutions then please This email address is being protected from spambots. You need JavaScript enabled to view it. and we will give you a $100 discount on your Case Study!

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Wireless World

 

Mobile Payments Aren’t Alternative Payments Anymore

The author states that payments are moving away from the confinements of a piece of hardware and a card - they’re moving to phones, in the form of apps and equally allowing businesses to sell anywhere using digital payment acceptance. He claims that with the rate of growth and adoption across the population that these apps are experiencing, they represent the fastest growing financial services product that this world has ever seen.

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Mobile Cards Key to Winning Accounts

The February 2020 Building A Better App: Banks And The Innovation Imperative Report states “we … find that a significant share of consumers are willing to bank with the institutions — financial or otherwise — that offer them the best spending and money management tools.” To combat this trend, the report recommend that traditionals FIs should offer mobile credit and debit cards that are highly configurable and deliver a full range of card and spend management controls.

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Wireless World Sponsored by
Member Access Pacific (MAP)

MAP

 

The MAP App™ is the first network-branded prepaid card exclusively serving credit unions to offer mobile banking -
contact us now to learn more about this market-leading innovation for credit unions:

(866) 598 - 0698

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Security Section

 

Google Reveals New Cloud Security Features at RSA 2020

Google made a number of security announcements at RSA 2020, including upgrades to its Chronicle Security platform and the general release of its reCAPTCHA Enterprise and Web Risk API tools. Google also announced two additions to Chronicle which is their security analytics platform: Threat detection using the new YARA-L rules language and enhanced data modeling.

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VMware Amps up Its Cloud and Data-Center Security

VMware is rolling out three new offerings: 1) VMware Advanced Security for Cloud Foundation; 2) Support for security correlation with the MITRE ATT&CK framework Technique IDs (TIDs); and 3) VMware Secure State. The announcements further VMware’s overarching goal of integrating security features within its infrastructure – a concept it calls intrinsic security – that it says will better protect networked workloads than traditional piecemeal protection systems. They also feature the further integration of a number of technologies VMware has recently acquired.

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Technology and Marketing

 

Seven Counterintuitive Marketing Strategies That Actually Work

In this article seven professionals from Forbes Agency Council look at some counterintuitive marketing strategies that work well, and discuss where they can best be implemented to achieve the most significant impact.

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Is Facebook Messenger the Next Frontier in Credit Union Lending?

Milpitas Communications recently unveiled the Loan Lead Generator, an automated chat system integrated with Facebook Messenger. The new automated chatbot can interact with borrowers through Facebook Messenger and a credit union’s Facebook page by answering common questions and scheduling follow-up appointments. The chatbot focuses exclusively on capturing leads by helping borrowers who are in the research phase.

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Online Banking/E-Commerce/Website Design

 

NCR on Digital-First Banking

In this article, an NCR executive discusses card management and commerce capabilities, as well as how data analytics (via artificial intelligence [AI] and geolocation working in tandem) can anticipate what a consumer wants and when they want it in real time. He also makes the case for how one of the stalwart features of banking — the branch — can play a vital role in the creation of a digital-first FI.

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FIs View Fintech Partnerships a Key Growth Strategy for 2020

FIs are making fintech partnerships a key priority in 2020, according to a new study from Cornerstone Advisors. In What’s Going On In Banking 2020: Outlook for a New Decade, 65% of banks and 76% of credit unions say these partnerships will be an important part of their business strategies this year. These numbers represent an increase from 49% and 60%, respectively, in 2019. Among eight areas in which surveyed FIs plan to partner with fintechs, new products and payments ranked highest.

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Internet Access

 

Juniper Queues up Security for Encrypted Traffic

Juniper Networks has boosted its threat detection capabilities across its Mist platform for wireless users and Advanced Threat Prevention (ATP) Cloud and SRX Series firewalls. Juniper's new encrypted traffic analysis feature was designed to detect malicious botnets that are often undetected due to encryption. It gives organizations more visibility and policy control over encrypted traffic, without requiring resource-intensive SSL Decryption. For customers using Juniper SRX firewalls, it doesn't require additional hardware or network changes to set up and manage.

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Financial Services Companies Are Ahead in Hybrid Cloud Deployments

With security as the guiding factor, financial services companies are ahead of all other industries in deploying hybrid clouds, but they lag behind others in their use of multi-public cloud servicesdue to security/compliance concerns, according to a newly-released report. Nearly 18% of 2,650 global IT decision makers are now running hybrid clouds, according to the second annual 2019 Enterprise Cloud Index Report by cloud provider Nutanix. Hybrid cloud is a combination of private and public cloud environments with some level of interoperability between them.

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Call Centers

 

5 Ways Banking Chatbots Could Improve the Consumer Experience

This article states that banking chatbots are far more hype than substance - most of them are simply too basic to transform the user experience in any exciting way. The author goes on to break down five ways banking chatbots could improve the consumer experience in the new decade: 1) Marketing; 2) Answering Frequently Asked Questions; 3) Onboarding Customers; 4) Facilitating Core Banking Activities; and 5) Analyzing User Tone and Sentiment.

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