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May 25, 2020

This Week's News is Sponsored by Better Branches ~



General News


Michigan Columbus Signs with Share One

Michigan Columbus Federal Credit Union, ($48M assets & 3,859 members) in Livonia, MI, has signed with Share One to install their next core processing system in early 2021.



$1.3 Billion San Francisco Fire CU and Corelation Complete Fully Remote Conversion

San Francisco Fire Credit Union ($1.3B assets & 72,000 members) has successfully converted to Corelation’s KeyStone core system. The implementation marked the 96th conversion for core processor Corelation, but stood out as one of the very first such projects in the industry to be completed while both organizations were working in a fully remote environment due to the Covid-19 pandemic.



XDI Taps DeepTarget to Help Power CU Member Engagement

Xpress Data, Inc. (XDI) and DeepTarget announced a new partnership that enables XDI clients to use DeepTarget’s marketing and sales automation platform within their eStatement portals. DeepTarget integrated into XDI’s eXpressServices, an electronic document presentation and repository platform, to enable credit unions to engage their members through this channel with targeted communications.





Hardware News


Dell Prioritizes Remote Workers with New Latitude, Precision, and Optiplex Devices

Dell just announced new lines of its Latitude, Precision, and Optiplex devices. Latitude is Dell's corporate notebook line of products, and they claim that the 9510 laptop is the smallest and lightest 15" business PC in the world at 3.1 pounds. Meanwhile, Precision is Dell's line of creative professional products and the OptiPlex line features smaller desktops.



Best Laser Printers for Business in 2020: HP, Brother, Canon, Xerox, and More

The laser printer market is only about 5% of the size of the inkjet printer market, but lasers are growing more than twice as fast as inkjets. The Brother HL-L2370DW is the editors’ favorite under $99 B&W printer. The Lexmark CX924DXE is their choice for the best high-workload color enterprise printer. They go on to review the HP Color LaserJet Enterprise flow MFP M880z, TROY MICR m806x+ Secure Ex, HP Color LaserJet Enterprise M856x, HP LaserJet Enterprise 700 color MFP M775f, Ricoh 418488 Smart IM 430Fb Laser All-in-One Monochrome, HP Color LaserJet Pro M479fdw, HP Color LaserJet Pro M454dw, Canon imageCLASS LBP226dw, Brother HL-L3270CDW, Xerox B21, and Brother DCPL2550DW.



Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)


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Software Updates


Microsoft Makes It Easier to Get Started with Windows Virtual Desktops

Microsoft recently announced a slew of updates to various parts of its Microsoft 365 ecosystem. Given what the cloud can do, Microsoft says that IT Departments need to have the ability to spin desktops up and spin down on demand. They are touting Windows Virtual Desktop over traditional VDI and trying to make it quicker and easier to add/remove desktops.



Plaid Launches API Exchange to Accelerate Open Banking

Data connectivity firm Plaid, which was recently acquired by Visa, announced the launch of the Plaid Exchange (PX). According to Plaid, the exchange will provide FIs with “API connectivity in a box.” Value-adds include the ability update data when new data is available, security and network notifications, and digital roadmaps. The solution also includes a Gateway API, so theoretically a FI can use Plaid as an integration layer for data aggregators or fintechs it wants to enable access to and from.



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Ransomware Hit ATM Giant Diebold Nixdorf

Diebold Nixdorf, a major provider of ATMs and payment technology to FIs and retailers, recently suffered a ransomware attack that disrupted some operations. However, the company says the hackers never touched its ATMs or customer networks, and that the intrusion only affected its corporate network.



How Safe and Secure Are Your ATMs During This Pandemic?

Prior to COVID-19, ATM crime was already on the rise. This article discusses three ways FIs can help deter a variety of ATM attacks during the COVID-19 pandemic and beyond: 1) Dye packs; 2) Lock down ATM software; and 3) Cameras.



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CU Success Stories  


Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:  




and their client is:

1st Advantage Federal Credit Union

Credit Unions - if you have a vendor that you are happy with then please This email address is being protected from spambots. You need JavaScript enabled to view it.!

Vendors - if you have a credit union that is happy with your solutions then please This email address is being protected from spambots. You need JavaScript enabled to view it. and we will give you a $100 discount on your Case Study!


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Wireless World


PayPal Rolls out QR Code Payments to 28 Markets Worldwide

PayPal has launched payment by QR codes in the UK and 27 other markets around the world, providing a touch-free way for businesses to receive payments and for consumers to make purchases during Covid-19. The PayPal app allows customers to buy or sell in in-person, without the need to exchange cash or key in PIN codes. Using QR code technology, there is no technology to touch or purchase - users just aim a smartphone camera at a QR Code that is printed or present on another screen.



COVID-19 Accelerates Contactless Payments

RBR’s Global Payment Cards Data and Forecasts to 2024 report reveals how increased contactless card issuance and acceptance combined with changes in consumer behaviour are driving growth in contactless payments. As the COVID-19 pandemic has spread and consumers and merchants seek quick and low contact ways of paying, the number of contactless payments in the USA is surging. Such changes in consumer behavior are likely to become permanent, according to RBR.



Wireless World Sponsored by
Member Access Pacific (MAP)



The MAP App™ is the first network-branded prepaid card exclusively serving credit unions to offer mobile banking -
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Security Section


How Abnormal Security Combats Business Email Compromise

The Abnormal Security platform was designed to defend against the growing scourge of BEC attacks. The platform is actually able to defend against most email-based intrusions, but its claim to fame is its ability to spot compromised accounts and stop them from sending mail, even after an attacker has taken over a valid user’s email identity.



Identity Fraud Losses Increase 15 Percent as Consumer Out-of-Pocket Costs More than Double

The 2020 Identity Fraud Report, released by Javelin Strategy & Research, reveals FIs’ methods to identify and respond to fraud are no match for criminals’ high-tech schemes to hijack consumer accounts. Fraud losses grew 15 percent in 2019 to $16.9 billion even as instances of fraud fell from 14.4 million in 2018 to 13 million in 2019, which resulted in consumers facing $3.5 million in out-of-pocket costs last year as criminals shifted their focus from card fraud to opening and taking over accounts.



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Technology and Marketing


3 Strategies to Consider When Onboarding Millennial Members

One in three Americans is a millennial (defined as those ages 23-38). According to the Pew Research Center, millennials passed baby boomers as the largest adult generation in the workforce. This article covers 3 ways to focus on millennials.



Money Management Video Game for Children

NatWest has launched a video game to help children develop money management skills. Island Saver runs on PS4, Xbox One, Nintendo Switch, and Steam for PC. As players progress through the game they will be introduced to increasingly advanced elements of good money management including paying tax to maintain the idyllic Island setting, borrowing money, and even elements of foreign exchange.



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Online Banking/E-Commerce/Website Design


How to Keep Seniors Coming to Digital Banking After America Reopens

The Financial Health Network has produced a study on meeting the financial needs of low-to-moderate income people over 50. The report states that “Seniors don’t want digital financial products specifically created ‘for seniors.’ But having the ability to customize a mainstream product pleases them.” The article goes on to lay out "10 Tips to Keep Adoption Momentum Going."



Open Banking Use to Double by 2021

The number of open banking users is expected to more than double in size, to 40 million, by 2021 from 18 million last year, according to a Juniper Research report, as the COVID-19 pandemic is increasing the need for consumers to aggregate financial accounts and gain deeper insight into financial health. Open banking is a technology that allows accountholders to access data across competing FIs or third party financial data on the same platform.



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Internet Access


Citrix Inks Deal to Boost SD-WAN with New Firewall

Citrix recently announced its partnership with cyber security player, Check Point Software, to roll out additional next-gen firewalls within Citrix SD-WAN. Citrix and Check Point Software already have a joint offering available in the market, which integrates Citrix SD-WAN and Check Point CloudGuard. The new offering will help develop consistent access control policies based on applications and users across network and cloud, automate provisioning of Check Point CloudGuard Edge as a virtual network function (VNF) on the Citrix 1100 appliance as well as enhance the provisioning of other security services by leveraging Citrix SD-WAN Orchestrator.



4 Challenges with Existing VPNs

A VPN is a step in the right direction, but it's not the be-all and end-all when it comes to security and falls short in many ways. The author outlines 4 challenges that he sees with traditional VPNs: 1. VPNs Are Physically Limited; 2. VPNs Fail to Balance Productivity & Security; 3. VPNs Fall Short on Mobile; and 4. VPNs Aren't Built for the Modern Workforce.



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Call Centers


6 Experts on the Future of Contact Centers in a Post-Corona World

This article states that these are the components of the contact center of the future: A Hybrid Model; Better Work-Life Balance; Trust your talent; Create a (remote) community; and Usage of smart technology. He then interviews 6 contact center experts for their thoughts on the future of contact centers.