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November 16, 2020

This Week's News is Sponsored by Better Branches ~



General News


Sharetec Announces New Core Integration with CPI Card Group

Sharetec System announced a core integration with CPI Card Group (CPI), a payment technology company and leading provider of credit, debit and prepaid solutions. Through the collaboration, CPI’s Card Once solution is integrated with Sharetec’s core software platform, allowing its CU clients to instantly issue and print EMV compliant and dual interface capable payment cards to branch members through Sharetec’s core system.



PSCU to Use FICO Communications Services to Boost Fraud Alerts

PSCU announced it will begin using FICO Customer Communications Services to build what it said will be a fraud alert program that will “notify members of potential fraud quickly, in the channel best suited for the member, and in a secure way that guarantees member confidence that the notification is valid.”





Hardware News


Micron Wants to Kill Hard Disk Drives with New Super Cheap Flash Memory

Micron has just unveiled its next generation 176-layer 3D NAND. Ultimately, what the announcement means for the end user is more power efficient, faster, smaller and cheaper SSD designs. For the datacenter audience, meanwhile, the new chips will deliver endurance improvements, which are particularly beneficial in write-intensive use cases.



How to Securely Donate Old Windows 10 PCs

Before donating any Windows 10 computer, you want to reinstall a clean copy of Windows 10 using the "remove everything" option. This process will leave an updated version of the operating system on the device but remove files, personal data, and all previous settings. Once a clean version of Windows 10 is installed, the next step toward ensuring personal data on your donated computer is securely removed is writing over seemingly empty areas of your storage devices (hard disks) using a free secure deleting application such as SDelete.



Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)


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Software Updates


Mass-Market Windows on the Cloud Will Be Here in the Spring

By May 2021, most of you will be able to run Windows from Microsoft's Azure cloud using Cloud PC. Microsoft has been moving towards a subscription, Desktop-as-a-Service (DaaS) model for more four years. Recently, Microsoft released Microsoft 365 and Windows Virtual Desktop (WVD). What's different about Cloud PC from Windows Virtual Desktop from a user's viewpoint is that instead of paying for it on an Azure cloud-usage basis, you'll subscribe to it for a fixed rate.



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Cash in Hand: Consumers' Post-Pandemic View of Cash

According to pre- and post-pandemic consumer surveys by the Fed, consumers were holding more cash post-pandemic. In October 2019, 43% had less than $25 in cash compared to 34% who had this amount in the spring of 2020; the number holding more than $100 in cash rose from about one third to nearly on half in April/May 2020. According to the Fed, consumers haven't been scared off by some of the sensational headlines about how "unsanitary" cash is supposed to be.



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CU Success Stories  


Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:  

Member Access Pacific


and their client is:

Connection Credit Union

Credit Unions - if you have a vendor that you are happy with then please This email address is being protected from spambots. You need JavaScript enabled to view it.!

Vendors - if you have a credit union that is happy with your solutions then please This email address is being protected from spambots. You need JavaScript enabled to view it. and we will give you a $100 discount on your Case Study!


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Wireless World


4 Ways to Differentiate Your Banking App and Drive Acquisitions

FIs have no choice but to prioritize the mobile channel. In the first half of 2019, users were spending an average of 7.7 minutes per session in banking and payment apps, but by 2020 that rose to 8.35 minutes — an increase of almost 9%. This article recommends 4 ways stand out from the competition: 1. Invest in User Acquisition Marketing; 2. Less UX Friction Means Less Churn; 3. Prioritize Mobile Security; and 4. Use Customer Feedback to Stay Ahead.



Microsoft Urges Users to Stop Using Phone-Based Multi-Factor Authentication

Microsoft is urging users to abandon telephone-based multi-factor authentication (MFA) solutions like one-time codes sent via SMS and voice calls and instead replace them with newer MFA technologies, like app-based authenticators and security keys. That is because both SMS and voice calls are transmitted in cleartext and can be easily intercepted by determined attackers, using techniques and tools like software-defined-radios, FEMTO cells, or SS7 intercept services.



Wireless World Sponsored by
Member Access Pacific (MAP)



The MAP App™ is the first network-branded prepaid card exclusively serving credit unions to offer mobile banking -
contact us now to learn more about this market-leading innovation for credit unions:

(866) 598 - 0698

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Security Section


How Secure Is Your Web Browser?

NSS Labs released the results of its web browser security test after testing Google Chrome, Microsoft Edge, Mozilla Firefox, and Opera, for phishing protection and malware protection. Key takeaways of their report include: Phishing protection rates ranged from 79.2% to 95.5%; for malware, the highest block rate was 98.5% and the lowest block rate was 5.6%; and protection improved over time; the most consistent products provided the best protection against phishing and malware.



Fraudsters Increasingly Creative with Names and Addresses for Phishing Sites

The report found that phishing incidents rose 220% during the height of the global pandemic compared to the yearly average. The number of phishing incidents in 2020 is now set to increase 15% year-on-year, though this could soon change as second waves of the pandemic spread. The three primary objectives for COVID-19-related phishing emails were identified as fraudulent donations to fake charities, credential harvesting and malware delivery.



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Leaders Roundtable

Core Systems:

Integrating Digital, Payments and the Core

Celent - http://www.celent.com
Read Stephen Greer's comments:

Enhanced Software Products - https://www.espsolution.net
Read Matt Lefler's comments:

Member Driven Technologies - http://www.mdtmi.com
Read Gary Lee's comments:

Share One - http://www.shareone.com
Read Teri Van Frank's comments:

Sharetec - http://www.sharetec.com
Read Sharetec Partners' comments:

Symitar - http://www.symitar.com
Read Shanon McLachlan's comments:

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Technology and Marketing


6 CX Developments FIs Can't Ignore in 2021

According to this article, FIs have to become much more adept at “listening” — via social media, surveys, observing behavior and more — for clues regarding what makes people comfortable. This is especailly true because feedback loops are shorter and faster than ever now. This article goes on to cover 6 wide-ranging key CX efforts FIs must look at for 2021.



3 Marketing Budget Initiatives Never to Cut in a Downturn

A recent Deloitte CMO survey found that over the last 10 years total marketing budgets have continued to rise, however those budgets are expected to go down in 2021. The author recommends that CUs marketers should NOT cut these three budget areas in 2021: 1. Marketing Technology (Martech) Analytics; 2. Branding; and 3. Digital Marketing.



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Online Banking/E-Commerce/Website Design


Why Digital Banking Transformation Needs to Center Around Payments

Digital transformation is a hot topic, especially during the ongoing pandemic. But while the focus has largely been around mobile banking capabilities, there’s another area that this article says where change will matter even more to consumers: payment cards. That is because between making purchases, paying bills, activating cards, and so on, 80% of banking interactions revolve around payments. The average accountholder interacts with their FI at least twice a day for payment-related matters, making it the only banking activity that involves multiple interactions a day. Therefore, digital capabilities are no longer a differentiator for FIs: they’re a necessity.



How Covid Is Impacting Business Payments

The Covid-19 pandemic, which is surging again in many parts of North America, has proven to be a tipping point for digital business payments, says a white paper released from WEX. Respondents said that they are pursuing include e-billing and e-invoicing, real-time fraud detection, and reduction of fees by optimizing processing times. In addition, 42% of respondents stated that they see the need to modernize their technology platforms for their accountholders as a post-pandemic priority. The chief reason is that legacy processes and platforms typically don’t perform as well in a work-from-home environment.



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Internet Access


4 Mistakes Organizations Make with SaaS Cost Estimating

If you are contemplating a digital transformation initiative that includes migrating to a SaaS solution, one of the key factors you'll evaluate is the total cost. To help in obtaining the most accurate total cost estimate, you will want to avoid some of the common mistakes outlined in this article.



BT Launches Software-Defined Network Services with VMware's SD-WAN the First Offering

BT announced it has launched a new generation of cloud-optimized managed services with the first offering based on VMware's SD-WAN technology. VMware's VeloCloud SD-WAN technology gives customers a single view of their networks as well as a choice of management controls. BT says that their new managed service is based on generic hardware that's capable of supporting a choice of software-based networking solutions from different vendors.



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Call Centers


How to Uncover Contact Center Metrics That Matter

The author argues that all too often, to define KPIs we start with the data and canned reports that our tools provide. She argues that this usually results in reports and metrics that have limited value, and goes on to lay out some steps to reverse this approach to create KPIs that provide more value.