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September 21, 2020

This Week's News is Sponsored by Better Branches ~



General News


Pure IT Credit Union Services Partners with CrossState Solutions

Pure IT, a CUSO that provides strategic consulting assessment, projects, and managed services for CUs across the US, has partnered with CrossState Solutions to help its New Jersey and Pennsylvania CUs of all sizeswith virtual desktop environments and other IT services.



BCU Moves Symitar Core to Cloud

Symitar, a division of Jack Henry, announced that BCU has migrated its Episys core to Jack Henry's private cloud environment. BCU simultaneously moved to a full virtual desktop environment when migrating its core.



NCR Integrates Kasisto Conversational AI into Digital Banking Platforms

Kasisto announced they are integrating their virtual assistant platform, KAI, into NCR Digital Banking technology. The companies said that automated conversational banking provides consumers with a human-like way to digitally engage with their CU and offers immediate access to banking services and financial insights through a virtual assistant.





Hardware News


Top 6 Tablets for Business Professionals

There are a multitude of tablets available that can fill a vital role for different types of professional users - in some cases, even replacing a work laptop entirely. This article looks at six tablet options: 1) Apple iPad Pro; 2) Samsung Galaxy Tab S7/S7+; 3) Microsoft Surfaces; 4) Samsung Galaxy Tab Active Pro; 5) HP Elite X2 G4; and 6) Apple iPad Air 4.



Extreme Unveils Universal Networking Gear to Simplify Infrastructure Decisions

Extreme Networks is rolling out new core switches: the wired 5520 Series universal edge and aggregation switches, and the wireless, WiFi 6-based AP300C and AP400C Series universal access points. The 5520 Series includes 24- and 48-port 1 Gigabit models, 1/2.5/5 Gigabit multi-rate models, as well as a 24-port 10 Gigabit model. The series also offers multi-watt power over Ethernet (PoE) capabilities, making it a well suited wired backend for wireless APs or for supporting for next-gen powered Ethernet devices.



Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)


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Software Updates


Attivo Networks Announces New Capabilities to Endpoint Detection Net Solution

Attivo Networks announced new capabilities to its Endpoint Detection Net (EDN) solution that improve file protection against human-operated ransomware by concealing and denying access to production mapped shares, cloud storage, and selected files or folders. By hiding this information, the EDN solution limits the malware’s choice to engage only with the decoy environment and helps reduce the risk of a successful data compromise.



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Almost Half of Global Consumers Expect a Cashless World by 2030

COVID-19 has seen consumers across the world ditch cash and in-person shopping in favor of online spending, according to Standard Chartered’s latest global survey. Almost two-thirds of survey respondents (64 per cent) agree that COVID-19 has made them more positive about online shopping, but they are also more careful with their spending and want new ways to track their money digitally. Almost two-thirds globally now expect their country to go fully cashless, with almost half expecting this to happen by 2030.



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CU Success Stories  


Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:  

Millennial Vision Inc. (MVi)


and their client is:

T&P Credit Union

Credit Unions - if you have a vendor that you are happy with then please This email address is being protected from spambots. You need JavaScript enabled to view it.!

Vendors - if you have a credit union that is happy with your solutions then please This email address is being protected from spambots. You need JavaScript enabled to view it. and we will give you a $100 discount on your Case Study!


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Wireless World


How 'Pandenomics' Will up Mobile Check Deposits

The author states that "pandenomics" dictates that consumers make daily choices through the prism of how those choices might impact their health. In other words, safety reigns supreme. Against that backdrop, there’s room for mobile check deposit to enter its next leg of growth. The article suggests that FIs should require taking prospects through mobile deposits as a pre-condition to onboarding new accounts.



Wi-Fi 6: Expanding the Role of Wi-Fi in the Enterprise

As enterprise connectivity needs grow, Wi-Fi has stepped up to the challenge with higher capacity, greater reliability and security, and lower latency, alongside a new set of traffic management tools. Wi-Fi has been around for 20 years, but now Wi-Fi 6, and its most recent expansion to 6 GHz with Wi-Fi 6E, could be the biggest evolutionary step of the technology. The article goes on to cover what Wi-Fi 6 offers businesses of all sizes.



Wireless World Sponsored by
Member Access Pacific (MAP)



The MAP App™ is the first network-branded prepaid card exclusively serving credit unions to offer mobile banking -
contact us now to learn more about this market-leading innovation for credit unions:

(866) 598 - 0698

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Security Section


Adopting More Tools Doesn't Necessarily Improve Security Response Efforts

While organizations have slowly improved in their ability to plan for, detect and respond to cyberattacks over the past five years, their ability to contain an attack has declined by 13% during this same period, IBM reveals. Their global survey conducted along with Ponemon Institute found that respondents’ security response efforts were hindered by the use of too many security tools, as well as a lack of specific playbooks for common attack types - only 33% had playbooks in place for specific types of attacks. The research concludes that that adopting more tools didn’t necessarily improve security response efforts – in fact, it may have done the opposite. However, they noted that the use of open, interoperable platforms as well as automation technologies can help reduce the complexity of responding across disconnected tools.



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Leaders Roundtable

Core Systems:

Integrating Digital, Payments and the Core

Celent - http://www.celent.com
Read Stephen Greer's comments:

Enhanced Software Products - https://www.espsolution.net
Read Matt Lefler's comments:

Member Driven Technologies - http://www.mdtmi.com
Read Gary Lee's comments:

Share One - http://www.shareone.com
Read Teri Van Frank's comments:

Sharetec - http://www.sharetec.com
Read Sharetec Partners' comments:

Symitar - http://www.symitar.com
Read Shanon McLachlan's comments:

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Technology and Marketing


Using Social Media to Reach Underbanked Communities

The author lays out a couple of high level social media strategies when trying to reach underbanked populations: 1) Empower employees with a voice on social media and 2) Be a helpful resource.



Wescom Offers Zero-Interest Computer Loans at UCLA

Wescom of Pasadena, CA ($4.5 billion in assets, 195,849 members) is offering Wescom Technology Loan, a zero-interest loan limited to UCLA students, staff or alumni buying computers, peripherals and software through the UCLA bookstore. The loan limits are in two tiers. Those borrowing $500 to $2,000 have two years to pay back their loan without interest. Those borrowing $2,001 to $3,000 get three-year interest-free terms.



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Online Banking/E-Commerce/Website Design


Why Visa and Mastercard Are Suddenly Keen on Installment Lending

PayPal, Visa, Mastercard and Citigroup have all made recent moves that reflect the impact of emerging products from the likes of Affirm, Afterpay and Klarna. Those loan products, which are often grouped together under the “buy now, pay later” umbrella, allow shoppers to make fixed installment payments, rather than tapping into a revolving credit line.



Grandma Wants Digital Banking Too — Don't Ignore Her Needs

About 83% of U.S. household wealth is held by people over 50. This article posits that while seniors may be going out and buying smartphones — and even dabbling in digital banking — the current digital services simply aren’t designed to encourage consistent usage among seniors. It then discusses the main issues that are holding seniors back from actively using digital banking.



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Internet Access


Palo Alto Networks Updates SD-WAN Solution

Palo Alto Networks’ CloudGenix SD-WAN offering gained a spate of updates including artificial intelligence operations (AIOps) capabilities, tighter integrations with its Prisma Access secure access service edge (SASE) platform, and two new SD-WAN appliances, with one of them being the ION 1000 which is a small form factor appliance aimed at small retail or branch offices and remote workers.



DDoS Attacks Rise in Intensity, Sophistication and Volume

There have been significant shifts in DDoS attack patterns in the first half of 2020, a Neustar report reveals. There has been a 151% increase in the number of DDoS attacks compared to the same period in 2019. These included the largest and longest attacks that Neustar has ever mitigated at 1.17 Terabits-per-second (Tbps) and 5 days and 18 hours respectively. The company notes that there is no one-size-fits-all solution for security, but having a reliable cloud service that ensures availability and security for all services and users is key.



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Call Centers


How to Calibrate Your Contact Center's Quality Management Program

Calibration sessions - where individuals from the contact center get together, review and evaluate caller intereactions to ensure alignment, consistency, and fairness within the contact center - are important events in the contact center industry. The author states that in order to fully leverage your quality program, you need to calibrate internally and with other business units for verification and validation of success criteria; communicate analyzed data and information; and, collaborate for continuous improvements.



The State of Chatbots: Pandemic Edition

Video conferencing isn't the only technology that's gotten a pandemic boost - chatbot use and deployment is also on the rise. Generally speaking, there are two types of chatbots right now. The first kind is the more primitive kind that is based on simple question and answer rules. The other kind of chatbot is the more sophisticated kind based on natural language technology, and this type of chatbot is designed to be conversational. These chatbots take longer to create, but they can be trained, and they can learn.