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January 24, 2022

This Week's News is Sponsored by Better Branches ~



General News


Better Branches Technology Announces Key Enhancements to Better Lobby

Better Branches Technology, a provider of visitor software that manages video and face-to-face meetings for CUs appointments and unscheduled member service, announced enhancements to their industry leading visitor management Better Lobby platform. In response to CU need for video meetings, Better Lobby’s Flexible Branches Video Meeting module is available with integration support for video systems including Microsoft Teams, Twilio, CU NextGen, and POPi/o.



Two Midwest CUs Gain Efficiencies with Jack Henry

Jack Henry & Associates announced that NE-based Siouxland Federal Credit Union and MN-based Fulda Area Credit Union both selected Symitar for a core solution to be hosted in a private cloud environment. Both CUs will also use the Banno Digital Platform.





Hardware News


Dell Introduces a Redesigned XPS Desktop

Dell has announced the release of redesigned XPS that is a full 42% larger than the previous 19L XPS case. All that space means it has a lot of room for expansion, allowing owners to keep improving it over time. That extra space also frees up room for up to a 12th-gen Intel Core i9k process, NVIDIA GeForce RTX 3090 or AMD Radeon RX 6900 XT and DDR5 memory that is 50% faster than DDR4.



Lenovo ThinkBook Plus Gen 3 Review

The Lenovo ThinkBook Plus Gen 3 is the first laptop ever with a 17.3-inch ultra-wide display, which makes it ideal for running two or three apps side by side. But the real headline is a secondary 8-inch color screen right next to the keyboard. The ThinkBook Plus Gen 3 will be released in May and start at $1,399. That's fairly affordable given the ultra-wide display and secondary display. The article goes on to detail all of the features in this new laptop.



Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)


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Software Updates


The Evolution of Security Analytics

By combining software, algorithms and analytic processes, security analytics helps IT and security teams proactively (and reactively) detect threats before they result in data loss or other harmful outcomes. The author outlines Generation One, Two and Three of security analytics software packages.



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Recyclers Drive Growth in Automated Deposit Terminals

A range of factors are driving FIs to deploy automated deposit machines (ADTs), including costcutting, instant account crediting, transaction data collection and a better consumer experience. According to RBR’s latest report, Deposit Automation and Recycling 2022, the number of ADTs worldwide grew by 1% in 2021, reaching 1.6 million. The growth is being driven by recyclers, which now account for 65% of all automated deposit terminals. Whilst the total number of ATMs installed worldwide continues to fall in response to increasing reliance on cashless payment methods, the number of ADTs is forecast to grow by 8% to 1.7 million by 2026, as deployers in most markets replace single-function cash dispensers with multi-function ADTs.



Examining Future ATM Trends in 2022

The author thinks that these are the top five 2022 ATM industry trends: 1) Global cash use will continue to decline; 2) Global supply chain woes will continue throughout 2022; 3) TR-31 "Key Block" upgrades will begin this year; 4) ATM industry consolidation will continue; and 5) ATMs will become more, and less complex.



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CU Success Stories  


Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:  

Sharetec Systems, Inc.


and their client is:

LorMet Community Federal Credit Union

Credit Unions - if you have a vendor that you are happy with then please This email address is being protected from spambots. You need JavaScript enabled to view it.!

Vendors - if you have a credit union that is happy with your solutions then please This email address is being protected from spambots. You need JavaScript enabled to view it. and we will give you a $100 discount on your Case Study!


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Wireless World


Wi-Fi 7 Hardware Demos Herald Next-gen Wireless Networking

Wi-Fi 6E products only started arriving in the US last year, but the tech world is always looking toward what's next. Wi-Fi 7 represents the next generation of the wireless network protocol. Also known as the IEEE 802.11be standard, Wi-Fi 7 is expected to provide a max throughput of "at least 30GBps," according to the Wi-FI Alliance, which is quite a bump from Wi-Fi 6's 9.6GBps claim and an even bigger jump from WiFi 5's 3.5GBps. One vendor claims that Wi-Fi 7 devices are expected to become available in 2023.



Contactless Payments Gain on Credit Cards

Credit cards may be consumers preferred way to pay, but contactless methods are waiting in the wings. The latest installment of PYMNTS’ Next-Gen Debit Tracker shows that while 42% of people surveyed said they preferred making transactions by credit card, 36% said they preferred contactless options. These preferences and causing retailers to change the payment options they offer, with more than three-quarters of merchants saying they offer contactless payments. Mobile wallets were the most common offerings (63%), followed by touchless card payments (44%) and QR codes (25%).



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Security Section


Experian’s Annual Future of Fraud Forecast Predicts Five Key 2022 Threats

Experian released its annual Future of Fraud Forecast, which reveals five fraud threats for the new year. This year’s threats include: 1) Buy Now, Pay Never; 2) Cryptocurrency Scams; 3) Ransomware Attacks; 4) Romance Scams; and 5) Digital Elder Abuse.



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Technology and Marketing


Where FI Marketing is Falling Short

The rise of digital banking and FinTechs has lead consumers to be less likely to maintain a relationship with a primary FI, while the pandemic has shifted consumer desires away from standard criteria like price and quality. The author insists that FIs can no longer view themselves as an “essential service” and must instead challenge themselves to honestly examine how to connect with their accountholders. He goes on to layout some new marketing strategies that embrace fundamental changes in consumer behaviors.



What We Learned by Examining 40 CU Social Media Campaigns from 2021

After examining over 40 social media campaigns that credit unions across the country conducted in 2021, the author offers the following three recommended best practices: 1) Use giveaways to highlight and support local businesses; 2) Members first, products second; and 3) Be an active community partner vs. a passive funder.



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Digital Banking Industry Leaders Forum

Thought Leadership From Around the Industry by Credit Union tech-talk and Finopotamus:

Benchmarking Your Digital Banking Strategy

Humanizing Digital: Increasing Account Holder Loyalty and Exceeding CU Goals with Smart, Flexible Solutions


Digital Transformation: A Credit Union Imperative

The Digital Banking Market Is Heating Up

Three Present-Day Goals to Revolutionize Your FI’s Marketing

eSignatures Are Now a Top Priority Across the Nation

Fight Fraud by Better Understanding Your Financial Data

It’s Always About the People: 5 Rules for Digital Banking and Beyond


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Online Banking/E-Commerce/Website Design


Fed Keeps Cards Close to Chest in New Digital Dollar Discussion Paper

The Federal Reserve has published its long-anticipated discussion paper on the risks and benefits of a digital dollar and invited public comment - but has studiously avoided giving any hints on its plans. The paper rehearses established arguments for and against a digital dollar, including in relation to faster international payments and concerns about privacy and financial stability. The Fed is now seeking public comment on more than 20 questions, with submissions accepted for 120 days.



Milo Launches First U.S. Crypto Mortgage

Milo announced its new crypto mortgage. They claim that it is the world's first crypto mortgage offering that makes it easy for crypto investors to utilize their digital assets to purchase US real estate. Milo's clients will be able to pledge their Bitcoin to purchase property and qualify for a low interest rate 30 year crypto mortgage.



Is 2022 Finally the Year of the Virtual Card?

On the surface, virtual cards act like regular cards, but behind the scenes are really digital wallets. Virtual cards are virtual not because there is no plastic or other physical material involved but because the cards act as avatars to the funding source account that remains securely incognito behind this avatar. The article states that virtual cards don't have to be credit cards, and covers virtual cards in-depth.



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Internet Access


Dell Announces Expanded Portfolio of Multi-cloud Services

Dell Technologies has announced several multi-cloud capabilities that will provide organizations with the data and application management tools to connect storage and data protection to preferred public clouds and services. The four new developments announced by Dell come in the form of the APEX Multi-Cloud Data Service, APEX Backup Service and Project Alpine to go along with DevOps ready platforms.



What is Web3?

Web3 has emerged as an attempt to bring together blockchain, smart contracts, and decentralized applications, but its true efficacy is proving difficult to pin down. Web3, as envisioned by the Web3 Foundation, will be a public Internet where data and content are registered on blockchains, tokenized, or managed and accessed on peer-to-peer distributed networks. Web3 promises to be a decentralized, immutable version of the web, free of intermediaries and built with the same cryptographic verifiability that has given rise to cryptocurrencies, non-fungible tokens (NFTs), and new types of decentralized applications underpinned by a distributed ledger, or Dapps.




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Call Centers


How Some Automation Can Help Contact Centers During Uncertainty

The author recommends analyzing data to determine the most common queries so that these interactions can hopefully be handled going forward without the need for human intervention. He recommends to completely automate certain sections of common processes; for more complicated issues, he says that it is possible to deploy a service bot that can gather all of the relevant information so the agent has all the required information when it’s handed over to them.