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Anheuser Busch Employees' Credit Union (ABECU) serves the employees and retirees and their families of all Anheuser-Busch Companies, wholly-owned subsidiaries and distributors of Anheuser-Busch products. Since 1939, ABECU has grown its membership to over 120,000, and their assets to more than $1.5B. They have over 360 full time employees working in their large St. Louis headquarters and at their 28 branch offices. Such a large and successful credit union generates hundreds of thousands of documents that must be efficiently organized, maintained and accessed which is why they are a long time user of one of the most flexible and comprehensive ECM (Enterprise Content Management) products on the market today: OnBase by Hyland®.
Stephanie Baker, technical services coordinator at ABECU, is uniquely qualified to discuss credit union information technology issues because she has over 35 years of experience working at the credit union! She admits that “sometimes it can be overwhelming dealing with the massive amounts of paperwork that we handle. But Hyland has been a great company to work with over the past 20 years and they have always been there to help us every step of the way.” ABECU phased out microfiche over 20 years ago and switched to the OnBase product suite which is built on a single database, code base and content repository. The OnBase platform is continually updated to ensure that OnBase stays current with industry trends and technology innovations. Baker confirms that “the software is very reliable and stable, as are the Hyland staff – some of the original people from our 1996 installation team are still with them and still providing us with great service!”
Prior to OnBase, member statement retrievals were a manual process and could take many days, but now that same task is accomplished in a few seconds. According to Baker, “information retrieval in general is so easy now for both our front line and back office staff. The system allows us to completely organize our files and do custom queries.” ABECU has installed over a dozen modules from the OnBase enterprise information platform. Such a large credit union generates hundreds of reports nightly, and Baker reports that her fellow employees love having the convenience of searching the digital reports without having to waste paper and print them out. “Everything about OnBase makes our jobs easier and having that information at your fingertips means we can deliver great service to our members,” states Baker. From online transactions to in-person interactions, members’ needs are now met much faster and more securely. Baker adds that “our employees especially love working with the Unity Client which is the next generation OnBase thin client desktop application because they can easily navigate and perform their primary job tasks with little-to-no training.”
Not only does OnBase allow faster access to information to answer member inquiries, but it can easily create powerful workflows to automatically route complete and accurate electronic documentation through processes, and it helps ensure compliance with internal and external standards. Baker points out that “OnBase really helps us keep close relationships with our members and their technical support is excellent.” She concludes: “Hyland is a company that truly wants to help their credit union partners succeed and I highly recommend them.”