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 Your source for the latest technology information of interest to credit unions across America.

Subscribe to our weekly e-mail newsletter and/or our monthly newsletter and stay on top of the latest technology trends in Hardware, Software, ATMs, Biometrics, Wireless, Online Banking, Marketing, Security, Internet Access and Call Centers.

December 1, 2014

~ This Week's News is Sponsored by Better Branches ~

 

General News  

* Pipefitters Steamfitters CU Selects Sharetec System
* Community First CU Signing with Corelation
* Educational Community CU Selects DNA
* CU*Answers Network Services Signs Greensboro Municipal CU

Sharetec System, one of the fastest growing core systems, announced that Pipefitters Steamfitters Credit Union in St. Paul, MN has selected the Sharetec System as their new core system. In addition to the core Sharetec System, the credit union will also use Sharetec's eDocuments, eReceipts and Imaging, as well as Sharetec's Mobile Banking, Home Banking and Remote Signatures modules.

Community First Credit Union ($173 million; 16,500 members; Santa Rosa, CA) has signed with San Diego-based credit union core processor Corelation Inc. Community First was with its last core system for 23 years, and will convert to the KeyStone core processing system in July 2016.

Fiserv, a leading global provider of financial services technology solutions, announced that Educational Community Credit Union, based in Kalamazoo, MI, has selected the DNA account processing platform and a host of other Fiserv solutions. Other modules include Mobiliti; DNAweb Retail and Business; Popmoney; CheckFree RXP; and Instant Open.

Greensboro Municipal Credit Union, based in Greensboro, NC, has chosen CU*Answers Network Services as their managed technology partner, utilizing the Complete Care management services offering. The Complete Care service encompasses both day to day operational and strategic IT needs into a single technology management solution.

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Hardware News

DataLocker offers both hardware based external storage and software based cloud storage encryption options. Hardware based products do not require software or drivers to manage, encrypt or decrypt data. They claim that their DL3 FIPS Edition (FE) is the first external hard drive with two-pass, cascading encryption. Your data under goes 2 passes of 256 bit encryption, the first pass being in XTS mode, the second pass in FIPS 140-2 validated CBC mode, before it is stored on the hard drive. Every single bit of data at rest is double encrypted.

Intel wants to make PCs and tablets easier to use through wireless charging, display, docking and data transfers. Such capabilities would eliminate the need to carry power bricks and cables for displays and data transfers. Such capabilities will start appearing in laptops next year with sixth-generation Core chips code-named Skylake. Reference design laptops based on Skylake will be ready by the end of this year and they won't need any USB or power ports. 

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Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)

 

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Software Updates

DMARC is an emerging standard supported by the largest email providers in the world to allow email senders and receivers to determine if an email is authentic, and what to do if it isn't. To help support DMARC, Easy Solutions has come out with a package called DMARC Compass which they say can help any organization instantly get complete global email visibility, measure DMARC readiness, drive the process for full DMARC deployment and then harness DMARC to improve ongoing threat management.

Snipe IT is an open source web-based asset and license management tool. With Snipe IT you can manage deployable assets, pending assets, undeployable assets, ready-to-deploy assets, software licenses, labels, users, and more. Additionally, you will be able to see what assets are assigned to whom and what licenses they have.

EaseUS Data Recovery Wizard Free Edition lets you recover data from your hard disk. However, the free edition is limited to recovering 1 GB of data. You can scan for specific file types, and it will even identify "lost drives" (partitions for which no mapping exists). The results are categorized by file type.

 

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Software Updates Sponsored by
Raddon Financial Group (RFG)


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ATMs/Kiosks

A recent Cummins Allison survey entitled “The Changing Face of the ATM Market” found that many FIs are focusing on the future of ATMs with plans to invest more in ATM technology. Here are FI's three-to-five-year ATM priorities:

  • 64% plan to install EMV readers
  • 31% intend to implement electronic receipts
  • 24% are looking to upgrade to touch screen technology
  • 23% are considering integrating targeted marketing

Diebold recently announced the arrival of its 9900 in-lobby solution that combines self-service and assisted-service functionalities in such a way that the company states that it can automate approximately 90 percent of typical branch transaction types. The platform allows for cross-channel integration of a user's mobile device, and offers the ability to connect via video with a remote teller and perform transactions such as check and cash deposits, withdrawals and balance transfers. The machine features ActivRecycle cash recycling, a primary 19-inch touch screen display protected by a privacy filter, and a smaller additional touch screen display on the lower work surface that displays information and transaction details with even greater privacy.

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ATMs/Kiosks Sponsored by
Heritage Industries


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CU Success Stories  

 

Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:

 

Millennial Vision Inc. (MVi)

MVi

and their client is:

Glendale Area Schools Federal Credit Union

Credit Unions - if you have a vendor that you are happy with then please This email address is being protected from spambots. You need JavaScript enabled to view it.!

Vendors - if you have a credit union that is happy with your solutions then please This email address is being protected from spambots. You need JavaScript enabled to view it. and we will give you a $100 discount on your Case Study!
 

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Wireless World

Mitek announced it will be optimizing photo capture of driver`s licenses and other IDs through mobile browsers. The company says that the addition of this capability to their Mobile Photo Account Opening Suite will help credit unions drive revenue by speeding mobile enrollment process and improving forms completion rates for new accounts. Mitek estimates an increase in form completion rates of 30% - 50% for new accounts, credit card applications and more. The data accuracy of photo pre-fill will significantly improve the ability of back office systems to apply business rules for real-time decisioning increasing the number of new accounts opened and applications approved.

According to a Stratos survey, thirty percent of smartphone users plan to use Apple Pay or Google Wallet during the 2014 holiday shopping season. Seventeen percent of the 400 survey respondents said they would spend more money with these mobile payments offerings than if they were using credit cards or cash, mainly because shoppers are worried about getting a credit or debit card stolen. The firm notes that "only 3 percent of merchants in the U.S. can take contactless NFC...but that will go up with the EMV liability shift."

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Security Section

Some security experts believe that organizations should define a handful or two of events that clearly indicate malicious behavior and focus on closely monitoring those. One example would be the number of failed logons, in aggregate, across the organization. After establishing a good baseline, you would then set an alert when the threshold is exceed by a large amount. They contend that attempting to closely monitor more than a dozen or so events will probably result in more false positives and noise than good detection.

Surveillance video is a credit union`s primary tool for investigating robbery and fraud events. IP cameras often provide more complete maximized views and improved image quality to convey more detail than traditional analog cameras. IP cameras are shrinking in both cost and size. One way to deploy miniature IP cameras is to mount them on door jamb height strips in order to provide an inconspicuous method for capturing clear facial shots.

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Leaders Roundtable

Core Systems:

Using Core Systems to Enable Superior Financial Performance

 

Business Performance Innovation (BPI) Network - http://www.bpinetwork.org
Read Dave Murray's comments:
https://www.cunews.com/BPI.pdf

Celent - http://www.celent.com
Read Stephen Greer's comments:
https://www.cunews.com/Celent.pdf

COCC
COCC - http://www.cocc.com
Read Michael Nicastro's comments:
https://www.cunews.com/COCC.pdf

Corelation - http://www.corelationinc.com
Read Theresa Benavidez's comments:
https://www.cunews.com/Corelation.pdf

CU Answers

D+H - http://www.dh.com
Read Tom Berdan's comments:
https://www.cunews.com/D+H.pdf

Enhanced Software Products - https://www.espsolution.net
Read Matt Lefler's comments:
https://www.cunews.com/ESP.pdf

Share One - http://www.shareone.com
Read Teri Van Frank's comments:
https://www.cunews.com/ShareOne.pdf




 
VSoft Corporation - http://www.vsoftcorp.com  
Read Jon Barnard's comments:

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Technology and Marketing

ProfitStars has released Kernel which is a targeted digital marketing tool. The company says that the software helps credit unions deliver relevant content to consumers and enhance lead generation. The goal is to deliver a one-to-one marketing experience by exposing a modern Web API for integration across any channel by adjusting advertisement delivery between mobile, online banking, and other experiences based on users' interest and interaction with each channel. It can be used to deliver campaigns on products such as consumer loans, auto loans, savings, mobile banking and HELOCs. Kernel's automated advertising campaigns are based on the best performing promotions; new website visitors will see ads that have gained the highest click-through rates.

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Online Banking/E-Commerce/Website Design

It is a safe bet that if a credit union makes the effort to create a video, they will post it to YouTube, especially considering that YouTube is the number two search engine, behind Google. Plus, YouTube ads could provide you with an additional way of distributing your video content. However, embedding these videos on the credit union's website is sometimes overlooked. Some may belong on the home page, while others such as educational videos about the car buying process could be added to the loans section of your website. Some marketers recommend that if an email campaign includes a link to a video that you should create a landing page specifically for that video, and of course there are always certain videos that are appropriate for social media channels.

According to a new CashStar survey, sixty percent of consumers want gift cards for the holidays, and 54 percent prefer them over physical gifts. The ability to treat yourself to something you really want is most appealing about receiving gift cards, according to 77 percent of respondents. However, 30 percent of respondents said they feel guilty asking for gift cards, and 61 percent said that it feels the same as asking for cash.

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Online Banking Sponsored by
PSCU

PSCU

PSCU - The Nation's Leading CUSO

We offer leading edge eCommerce Solutions:

* Electronic Banking

* Mobile Banking

* Online Bill Pay

* Remote Deposit Capture

Contact us today:

(800) 443-7728

 

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Internet Access

According to Cisco`s fourth annual Global Cloud Index, the cloud will account for 76 percent of total data center traffic by 2018. That is up from the cloud accounting for 54 percent of data center traffic last year. Meanwhile, Synergy Research Group adds that while the public cloud is showing a 50 percent growth rate, the growth rates of both hybrid and private clouds come in at a strong 40 percent and 45 percent.

Alcatel-Lucent Enterprise has added to its unified communications portfolio with its OpenTouch Suite for SMB, targeting the small- and medium-sized businesses. The OmniPCX Office RCE release 10 communication server offers plug-and-play voice and data deployment capability. New features include simplified SIP support, BYOD solutions, and a flexible cloud approach. Other new features within the unified communications foundation include multi-device unified instant messaging, along with conversation and history tracking accessible on Premium DeskPhones through web-based and mobile applications.

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Internet Access Sponsored by
Ongoing Operations

OGO

Ongoing Operations - The Credit Union Movement's Top BCP & Technology (Cloud) Provider

Always-On Production Connectivity typically includes:

* Internet Connectivity

* Core System Connectivity

* Credit Union Connectivity

* Credit Card Processor

* Debit Card Processor

* ATM Processor

* Online Banking Provider

* Fedline / Federal Reserve Connectivity

* Enterprise Grade Firewall

* Intrusion Detection System

 

Contact us today:

This email address is being protected from spambots. You need JavaScript enabled to view it.

and

visit our blog for the latest BC/DR news: http://ongoingoperations.com/blog/

 

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Call Centers

EarthLink has launched its new Hosted Contact Center solution which is integrated with the company`s Hosted Voice platform which provides service level guarantees for 99.999% uptime and 4.0 voice quality Mean Opinion Score (MOS.) The solution supports multichannel engagement with features that include chat, email, voice and social media interactions. Standard, Premium, and Platinum service tiers are available, and the platform includes business continuity with disaster recovery protection, along with PCI compliance.

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