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July 21, 2014

~ This Week's News is Sponsored by Better Branches ~


General News  

* SafeAmerica Credit Union Chooses Corelation
* Texas Dow Employees CU Partners with Verint Security
* FedChoice FCU Chooses Bluepoint's QwikDeposit ToGo
* Quorum Signs First American CU

SafeAmerica Credit Union has chosen Corelation`s KeyStone as its new core processing system. SafeAmerica Credit Union is a $310 million institution located in Northern California. The official debut of the new core system will happen in early 2015, with installation beginning this mid-summer and testing starting in the fall.

Verint Systems announced that Texas Dow Employees Credit Union has extended its investment in Verint`s security solutions across its network of branches, ATMs and operation centers. TDECU has deployed Verint EdgeVR, a network video recorder, along with Verint Vid-Center and Verint Op-Center client software to manage NVR configuration, live and recorded video viewing, and event search.

Bluepoint Solutions announced Lanham, MD-based FedChoice Federal Credit Union has adopted its mobile remote deposit capture (RDC) solution, QwikDeposit ToGo. The addition of mobile RDC will offer essential access to mobile banking technology for the credit union`s technically-oriented membership, supporting FedChoice`s long-term strategic growth strategy.

First American Credit Union announced that it is using the Quorum Hybrid Cloud/DRaaS solution to apply instant application technology to protecting critical assets from system failures. The Arizona-based credit union's cloud-based business continuity system was installed a few weeks ago. Quorum now has five credit unions among its 430 customers.




Hardware News

While tablets continue to grow in popularity with consumers, they also are making inroads with credit union employees. Product and service demonstrations can be enhanced with interactive video, return-on-investment and pricing calculators, and case study materials. If a deal is ready to be closed, on-screen contract presentment and signing capabilities with real-time integration to core and ancillary systems help finalize the sale. Digital copies of pertinent documents can be emailed to the member as a follow-up after the meeting – all from the tablet.

Seagate announced five NAS (network attached storage) products in a range of capacities from 2TB to 30TB and performance suited for smaller organizations with up to 50 employees. The devices will come equipped with five apps at launch and more will be added in the future:

- Seagate Antivirus

- Seagate Surveillance Manager

- WordPress

- Own Cloud

- BitTorrent Sync 


Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)


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Software Updates

Microsoft provides the Remote Connectivity Analyzer, which can help you test and troubleshoot the connectivity of Exchange servers, Outlook, Lync, OCS, Office 365, and email (POP, IMAP, and STMP). It`s mostly an online tool, a website where you can input server addresses and login credentials in order to run the connectivity tests. It also provides a message header analyzer. On the website you can also download the Microsoft Connectivity Analyzer Tool to run local tests to identify common connectivity issues for Outlook, Lync, and Office 365.

According to a new report issued by the Business Performance Innovation Network, community financial institutions that renegotiate core processing and IT services contracts based on national fair market pricing stand to save an average of $1.2 million over a five-year contract. In the new report, entitled “The Core Way Forward,” respondents identified their top four priorities for the coming 12 months as: growing loan portfolios, improving operating efficiency, managing new regulatory requirements, and adding new technologies and banking processes. The study findings are based, in part, on national data on contract pricing, terms and conditions supplied by Paladin fs.

Jack Henry has launched jhaEnterprise Workflow which the company says is an automated workflow solution that streamlines and standardizes credit union-defined business processes involving multiple steps, individuals, groups, departments, and systems. It automatically routes assignments based on established credentials, permission levels, and staff availability while enforcing established approval processes.



Software Updates Sponsored by
Raddon Financial Group (RFG)

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Glory Global Solutions announced TellerInfinity which is their new in-branch transaction system. The company says that their machine can perform many of the transactions that are often conducted by tellers, self-service machines, online and other self-service channels. TellerInfinity is able to perform complex transactions, such as mixed check and cash deposits, exact change provision and “to-the-penny” bill payments.

Wintrust Bank has installed nearly 200 mobile cash access ATMs in the Chicago area and southern Wisconsin. Cardholders can program their withdrawals ahead of time and then obtain cash with a wave of a smartphone over a single-use quick response code displayed on the ATM screen. The machines, made by Diebold, have cut Wintrust's average ATM visit from 40 seconds to just nine seconds.


ATMs/Kiosks Sponsored by
Heritage Industries

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CU Success Stories  


Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:


AnyHour Solutions


and their client is:

Aventa Credit Union

Credit Unions - if you have a vendor that you are happy with then please This email address is being protected from spambots. You need JavaScript enabled to view it.!

Vendors - if you have a credit union that is happy with your solutions then please This email address is being protected from spambots. You need JavaScript enabled to view it. and we will give you a $100 discount on your Case Study!


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Wireless World

Visa says its new online payment service, Visa Checkout, replaces their online wallet that was introduced in 2012. The Visa Checkout service allows users to check out in a PayPal-like manner on a number of partner websites. “People aren`t looking for another wallet,” according to a Visa spokesperson. “They just want a simpler way to pay online, particularly on mobile devices, and that`s exactly what we designed Visa Checkout to do.” Visa also made available a Visa Checkout software development kit that enables developers to incorporate the service into apps for iOS and Android-based devices

Washington State Employees Credit Union offers a Q-Cash loan ($50 to $700 with a 60-day term) or a Q-Cash Plus loan, ($701 to $4,000 with repayment terms set from nine to 36 months). The funds are deposited into applicants' linked accounts once they are approved for the Q-Cash loans. These loans have been available for many years in-person and online, but now they are now available to members on a mobile app; however what makes this app unique is that it only takes six taps to apply.


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Security Section

In the new IDG Connect, ForeScout Technologies - State of IT Cyber Defense Maturity Report, almost 1600 respondents around the globe said that they have experienced a significant security incident - 39% experienced more than two and 16% experienced five or more. Phishing attacks, compliance policy violations, unsanctioned device and applications use, and unauthorized data access comprise the top issues. The top five areas to which IT security practitioners attributed lower or no confidence ratings centered on making sure remote, external devices and users, as well as virtual machines, accessing the network can be detected, identified and maintained to appropriate security and configuration standards and policies.

Advanced Evasion Techniques (AETs) obfuscate malicious code by breaking it down into smaller pieces that arrive by different paths which then reassemble on an endpoint. Defending against AETs is difficult because many are sophisticated enough to bypass the detection capabilities of many firewalls. Security vendor McAfee (now a part of Intel Security) is offering a free tool that tests for AET resistance. The complimentary tool, dubbed Evader, allows IT Departments to build numerous test scenarios that simulate AETs and then see how those attacks can bypass a firewall.

Many security experts point out that security awareness is not the same as security training when it comes to employees. Security training serves to offer a structured set of rules, while security awareness aims to modify behavior. While security training can be done semi-annually or annually to appease examiners, awareness programs are a continuous process. Some organizations have turned to incentive programs to help combat phishing attempts. These programs allow employees to report suspicious emails, as well as emails that are sent as part of the ongoing awareness training. Monthly and quarterly drawings for gift cards encourage employees to forward suspicious emails to the Help Desk.


Security Section Sponsored by


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Learn more about our training and our guarantee, and find out just how affordable our program is for your credit union. Ask for your quote TODAY.

KnowBe4. Human error. Conquered.



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Leaders Roundtable

Online & Mobile Banking:

Online and Mobile Banking – Improving & Bridging the Digital Channels

Bluepoint Solutions -
Read Andrew Tilbury's comments:

D+H -
Read Tom Berdan's comments:

Integrated Media Management -  
Read John Levy's comments:

Javelin Strategy & Research -
Read Mark Schwanhausser's comments:

Mercator Advisory Group  -
Read Pradeep Moudgal's comments:
Read Jeremiah Lotz's comments:



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Technology and Marketing

Kabbage and Kiva are two organizations that provide microloans to small businesses online. They and other small lenders have stepped up to help small businesses because many financial institutions view them as too risky and unprofitable. In fact according to the Institute for Local Self Reliance, microloan volume (loans for less than $100,000) fell 33% at U.S. banks from 2000 to 2012 and small business loans dropped 14%. Some observers believe that this situation represents a missed opportunity for community financial institutions. Here are some ways that credit unions are helping small businesses:

- Vystar Credit Union offers a microbusiness starter credit card with limits as low as a $500.

- Consumers Credit Union offers an express version of the credit union`s standard MBL loan application express version of the credit union`s standard MBL loan application

- Redwood Credit Union partners with the Community Action Partnership of Sonoma County to offer up to $1 million in loans to graduates who complete the organization`s financial education program

- ASI Federal Credit Union works with small businesses referred by Good Work Network to underwrite microloans, analyze loans for risk, and administer approved loans


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Online Banking/E-Commerce/Website Design

According to Javelin Strategy and Research, by 2018 138 million adults will access their financial accounts through tablets. They say that tablets are becoming the primary device used for a variety of mobile banking tasks, with about one in three consumers pointing to tablets as the mobile device they primarily use to email their financial institution. The research firm believe that FIs are not well prepared for the tablet boom and that they must strive to provide robust tablet banking apps, especially for the complex Android market.

Debit cards are the least expensive form of payment for merchants, while cash is usually the most expensive, according to the Aite Group. The numbers varied by specialty retailers, quick-service restaurants (QSRs), and convenience stores, but debit was always the most affordable option for merchants. A key reason for debit's relative low expense is its lower interchange rates compared to credit cards as well as the price cap imposed by the Durbin Amendment. The few financial institutions subject to the cap issue approximately two-thirds of the American debit cards.


Online Banking Sponsored by


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(800) 443-7728


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Internet Access

PingPlotter is a good tool for tracking down network problems. The utility, published by Nessoft, tests connectivity to one or more target hosts on your local network or on the Internet and plots the results. The tool also measures "packet jitter" (the variation in how quickly packets are handled), VoIP Mean Opinion Score or MOS (an estimation of perceived voice quality), and standard deviation of packet transit time. There are three versions: 1) freeware; 2) Standard ($24.95); and 3) Pro ($199.95).

Arbor Networks has released new figures that show that massive DDoS attacks are becoming a regular occurrence. Arbor's numbers drawn from its Atlas monitoring of traffic through 290 global ISPs show a consistent upward trend on such volumetric attacks at every point on the scale in the last year, with a doubling in the number of attacks over 20Gbps compared to 2013. Huge 100Gbps attacks soared to 111 for the first half of 2014. The firm notes that “even organizations with significant amounts of Internet connectivity can now see that capacity exhausted relatively easily by the attacks that are going on out there.”


Internet Access Sponsored by
Ongoing Operations


Ongoing Operations - The Credit Union Movement's Top BCP & Technology (Cloud) Provider

Always-On Production Connectivity typically includes:

* Internet Connectivity

* Core System Connectivity

* Credit Union Connectivity

* Credit Card Processor

* Debit Card Processor

* ATM Processor

* Online Banking Provider

* Fedline / Federal Reserve Connectivity

* Enterprise Grade Firewall

* Intrusion Detection System


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Call Centers

Call Center IQ is an online community for finding contact center information, discussing ideas, and sharing call center best practices. Call Center & Customer Service Professionals can find call center and customer service information, podcasts, articles, webinars, a conference schedule, and more: