Your source for the latest technology information of interest to credit unions across America.
Subscribe to our weekly e-mail newsletter and/or our monthly newsletter and stay on top of the latest technology trends in Hardware, Software, ATMs, Biometrics, Wireless, Online Banking, Marketing, Security, Internet Access and Call Centers.
~ This Week's News is Sponsored by Better Branches ~
* Fiserv Upgrades Unified Wealth Platform
* Anomali STAXX Introduced
* Five CUs Sign with myCUmortgage
* CU*Answers Updates Client Board Sites
Fiserv, a leading global provider of financial services technology solutions, announced enhancements to its Unified Wealth Platform. The package features a new user experience and interface and provides technology automation across the wealth management process, including financial planning, retirement income analysis, portfolio management, accounting, portfolio performance and reporting.
Anomali, a leading provider of threat intelligence platforms, announced the availability of Anomali STAXX, a complimentary offering supporting the industry standard STIX/TAXII threat feed protocols. Anomali STAXX supports threat sharing standards used by the Financial Services Information Sharing and Analysis Center, the Depository Trust & Clearing Corporation and other industry ISACs.
Ohio-based CUSO myCUmortgage announced that five credit unions in three states have signed on to use their services. Those credit unions are: Ascension CU in Gonzales, LA; Call FCU in Midlothian, VA; Mountain Empire FCU in St. Marion, VA; Falls Catholic CU in Cuyahoga Falls, OH; and Advantage Credit Union in Mansfield, OH.
CU*Answers, a 100% credit union-owned cooperative CUSO, recently added a “Who Has Access” page to all of their client board websites. CU*Answers offers a board site to their client credit unions at no charge, allowing them to share digital documents for board meetings, create a rolling calendar for upcoming meetings and connect their board members.
Hewlett Packard Enterprise, together with Zynstra software, has created the ProLiant Easy Connect family that is specifically designed for small businesses and branch offices. The new HPE ProLiant Easy Connect ML110 Managed Hybrid Server supports up to 150 users per site while the ProLiant EC200a Managed Hybrid Server can support even more users. HPE says that the servers offer simplified deployment, remote management and monitoring, and proactive maintenance. The servers are delivered preconfigured and ready to go with Windows, Linux, and SaaS applications, plus they are preconfigured with cloud services for backup and disaster recovery.
The Fing app is a popular network scanner for iOS and Android and now the company has come out with a hardware device called the Fingbox that allows you to secure and troubleshoot a small network. The device plugs in to your existing router, alerting you when it detects new devices on your network, changes in your Internet performance, and more. It is able to identify and block Wi-Fi intruders and identify which devices are consuming the most bandwidth.
Red Hat has been successfully offering Linux operating systems, middleware, and storage for many years and now they are making progress in the up and coming world of containers with their Kubernetes software. Kubernetes bills itself as "an open-source platform for automating deployment, scaling, and operations of application containers across clusters of hosts, providing container-centric infrastructure." Red Hat's OpenShift, which is built on Kubernetes, is gaining traction with larger organizations and in particular in financial services.
Customer relationship management (CRM) software allows organizations to generate leads and nurture prospects, track sales and performance, organize customer and sales data in one easily accessible place, manage marketing campaigns, and much more. Tom`s IT Pro, a website that offers buying guides and product reviews, recently researched dozens of well-known CRM software packages and concluded that the best four choices for small to mid-size organizations were:
Here are the other CRM software packages that they considered:
- Act! - Address Two - AllProWebTools - Apptivo CRM - Avidian/Prophet - Base - Bluenose - BoomTown! - bpm`online - Buddy CRM - Bullhorn - CampaignerCRM - Capsule - Commence - Contactually - GoldMine - GreenRope - Hatchbuck - Highrise - Hubspot CRM - Infusionsoft - iSEEit - LeadMaster - Maximizer - Mach10CRM - Method:CRM - Microsoft Dynamics CRM - NetSuite - Nimble - Nutshell - Odoo - Pipedrive - PipelineDeals - Pipeliner - Podio - Sage CRM - Salesnet - SalesNexus - SAP Digital CRM - Snapforce - SugarCRM - SuperOffice - TeamWox - Vtiger - Workbooks - Zoho CRM
One-to-one marketing offers at the ATM can become a reality thanks to beacons, mobile applications and Bluetooth. In Australia, Diebold Wincor is working with payment processor Cuscal to test beacon technology that identifies people as they approach ATMs and feeds them tailored marketing offers. Current approaches to personalized messaging at the ATM are based on targeting the consumer after the card is inserted. This project is focused on testing the responsiveness and effectiveness of identifying the consumer during the 'approach' phase of the consumer experience, rather than after the consumer has entered the 'transact' phase.
Barclays Bank is installing contactless cash machines in branches that allow customers to take out about $125 by tapping their mobile phone or debit card at the terminal. Customers can either insert the amount and PIN on the banking app and tap the machine to collect their funds, or place their phone or debit card against the contactless reader before entering their PIN on the machine and withdrawing their cash as normal.
Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:
and their client is:
The U.S. Payments Forum announced the Mobile and Contactless Payments Working Committee to develop practical implementation guidance and best practices for the variety mobile and contactless payments solutions being implemented in the US. In addition to contactless and mobile payments and the ongoing migration to chip technology, some of the other topic areas the Forum plans to address include tokenization, card-not-present security solutions, and encryption.
United Nation`s International Telecommunications Union (ITU) states that at the end of 2016, there are almost as many mobile cellular subscriptions as people on earth and 95% of the global population lives in an area that is covered by a mobile cellular signal. The ITU says that around 3.5 billion people have Internet access. However while 47% of the global population is now online, roughly 3.9 billion people are not online. The ITU`s target for online access in 2020 is 60% of the world`s population, and mobile access will be key to reaching this number.
The MAP App™ is the first network-branded prepaid card exclusively serving credit unions to offer mobile banking -
contact us now to learn more about this market-leading innovation for credit unions:
(866) 598 - 0698
Threat Stack has extended the capabilities of the Threat Stack Cloud Security Platform to enable continuous security monitoring of Microsoft Windows and hybrid environments. The release of the new Windows agent adds to Threat Stack`s existing support for Linux environments, and enables Threat Stack to collect important information about users, processes, network and file information, and security events from Windows environments. The Boston-based company says that the updates to the platform streamline workflows in three key areas: host intrusion detection (HIDS) rules management; management of servers protected by Threat Stack; and software vulnerability assessment and management.
Behavioral biometrics startup SecuredTouch offers credit unions a solution that allows them to identify mobile bankers based on their unique personal profiles within their mobile devices, checking attributes such as finger size, touch pressure and touch surface. The company says that credit unions are able to identify, in real time, whether the member is the one operating the app, without the need to compromise privacy by holding identifying details such as fingerprints. In action, the software collects, monitors and analyzes over 100 different parameters built out of users` physical interaction with the device.
The Foundation of Your Member’s Experience
Some marketing experts suggest that you should tap into your own employees for help developing content for your social media campaigns. Many of them are probably already very experienced Facebook users and can add valuable and authentic content. It could be any position - teller, loan officer, C-level executive - that could contribute good stories and experiences from using your products and services, or positive interactions with members. These staff contributions could possibly help influence members and potential members because increasingly consumers are turning towards social media for information about products and brands.
Same Day ACH numbers are now available and they are consistent with NACHA's expectations based on anticipated use cases. In October, Same Day ACH was responsible for 3.8 million transactions, totaling $4.98 billion with an average transaction amount of $1,303. The greatest number of Same Day ACH payments were Direct Deposit via ACH transactions, including uses such as emergency payroll and pension payments - these transactions made up 49 percent of Same Day ACH volume.
The R3 consortium and a handful of its member financial services firms have developed a proof-of-concept (PoC) for a new KYC (know your customer) registry. The group states that this blockchain-based solution addresses the challenges associated with satisfying KYC requirements and allows identities to be managed by their owners. The project simulated establishing the identity of both a legal entity and an individual using KYC data and identity attestations by third parties. Meanwhile, IBM is working with a startup in Singapore for their own blockchain-powered KYC solution using the open source Hyperledger Project Fabric.
BroadSoft is a unified communications as a service (UCaaS) provider that supplies sophisticated software to large players like Verizon, Comcast, and Vonage. They are trying to move out of the shadows with their new BroadSoft Business suite that is built on the following three core applications:
Hibernia Networks, a provider of global capacity telecommunication services, is looking to help their customers combat distributed denial of service (DDoS) attacks. They have introduced Border Gateway Protocol Flow Specification (BGP Flowspec) which they state gives them a very granular approach to traffic filtering, through the Network Layer Reachability Information (NLRI) functionality, to enable the identification of specific traffic flows that should be discarded as a component of a DDoS attack. They contend that by isolating specific IP addresses and remediating them in a more targeted manner, organizations are able to continue serving their end users while they fend off malicious traffic.
By some estimates, the average live chat interaction lasts a little over eleven minutes. Of course chat agent utilization numbers are different than call center agent, even though both require close monitoring by supervisors. With chat agents it is critical to measure exactly how their time has been split between multi-chat, single chat and idle time. Managers can then use this information to identify training needs and to adjust staffing volumes to maximize productivity and improve performance.