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 Your source for the latest technology information of interest to credit unions across America.

Subscribe to our weekly e-mail newsletter and/or our monthly newsletter and stay on top of the latest technology trends in Hardware, Software, ATMs, Biometrics, Wireless, Online Banking, Marketing, Security, Internet Access and Call Centers.

October 3, 2016

~ This Week's News is Sponsored by Better Branches ~

BB

 

General News  

* RFG Honors 22 Top Performing CUs
* OnApproach Announces Industry Analytics Platform
* Baker Hill and Compliance Systems Partner
* Fiserv Adds New ACH Predictive Model

Raddon Financial Group, a leading provider of financial industry research and trends data, announced the winners of its Crystal Performance Award for credit unions. Winners in the more than $500 million in assets were: Abbott Laboratories ECU, Coast Central CU, Community First CU (WI), Dupaco Community CU, ENT CU, F&A FCU, First Community CU (ND), Logix FCU, Mobiloil FCU, Randolph-Brooks FCU, and Robins FCU. Winners in the less than $500 million in assets were: Capital CU, Cornerstone Community FCU, ELGA CU, Five Star CU, Frankenmuth CU, Marshall Community CU, Southpoint Financial CU, Superior Choice CU, Texas Bay CU, Utah First FCU, and WyHy FCU.

On Approach, a leading provider of Big Data and Analytics solutions to credit unions, announced the CU Analytics Platform which is a network of credit unions interconnected through a common data platform (using the CUFX standards). The company says that the new platform will allow credit unions to capitalize on both little (structured) Data and Big (unstructured) Data.

Baker Hill, a leading provider of SaaS solutions for common loan origination, relationship management and smart data analytics, has partnered with Compliance Systems, Inc. (CSi) to help strengthen risk management and document compliance for credit unions when originating and underwriting consumer and commercial loans. Baker Hill`s common loan origination platforms for commercial, small business, consumer, and dealer will be integrated with CSi`s IntelleDoc Solutions, which helps ensure lending documents used in a given transaction adhere to federal and state-specific compliance regulations.

Fiserv, a leading global provider of financial services technology solutions, announced the latest advancements for Payment Fraud Manager - a new, advanced predictive scoring model specific to ACH transactions. They say that their Payment Fraud Manager is one of the industry`s most advanced fraud prevention solutions for EFT across major settlement channels, including SEPA, SWIFT, Fedwire and ACH.

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Hardware News

Lenovo, Intel, Synaptics and PayPal revealed a collaborative effort to rollout a biometric authentication system for PCs that will implement current FIDO standards, bringing established FIDO biometric authentication capabilities to the PC. The 7th Gen Intel Core processors with Intel Software Guard Extensions (SGX) lay the groundwork for a hardware-protected biometric authentication securing users` FIDO credentials and biometric information. Fingerprint authentication can be used for device unlock and online transactions, and will first appear on the Lenovo Yoga 910 convertible.

The Logitech K780 is a multi-device wireless keyboard that is compatible with Windows, Mac OS, Chrome OS, Android, and iOS. The full-size, six row keyboard features a complete set of function keys and a number pad, and claims to provide fast and effortless switching between your computer, smartphone, and tablet. You can link up to three devices at a time to the K780 via Bluetooth. 

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Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)

 

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Software Updates

Analysts from 451 Research say that application containers can yield significant savings over traditional hardware virtualization. While each VM (virtual machine) has its own operating system, containers, on the other hand, virtualize the operating system so multiple containers share the OS which in turn creates efficiencies. There is less duplication and therefore less resource consumption, and having fewer operating systems means there are fewer OS security updates.

In response to reports showing that the majority of businesses still run Windows 7, Microsoft is rolling out a complimentary service to make it easier to avoid Windows 10 upgrade problems. The Windows Upgrade Analytics tool is a cloud service that organizations can use to gather data on the hardware and software used by Windows PCs. The service offers a dashboard that shows which apps and drivers are compatible with Windows 10 and suggests remedies to fix any problems.

Safetica Auditor collects data from the systems you want to monitor and displays it in a dashboard so that you are able to track sensitive files, spot potential data breaches, and develop appropriate compliance guidelines. The goal is to see how your sensitive data is used, stored, and shared so that you can spot potential accidental or deliberate data leaks early. The company also offers Safetica DLP (Data Loss Prevention) which helps prevent files and sensitive data from leaving the organization.

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ATMs/Kiosks

According to the Aite Group, over 400,000 ATMs across the country need to be upgraded for EMV - at a cost of $300 to $3,000 per machine - and that migration can take anywhere from six months to a year. ATMs that already have chip-card readers likely only need software upgrades, but older machines may simply have to be scrapped - around 5% will be retired according to the ATMIA. Some observers believe that many ATM deployers will simply wait until Visa's ATM liability shift happens in 2017 to try and become fully EMV compliant.

Parabit has introduced mobile NFC and contactless EMV access control for secure ATM lobbies. The company's multimedia reader integrates with their ACS-1E ATM vestibule access control and remote facility management system. The device features dual skimmer detection that detects overlay skimmers as well as RFID listeners. The multimedia reader supports:

- iPhone 6 and later smartphones

- NFC-enabled Android smartphones

- wearable devices

- contactless EMV debit and credit cards

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ATMs/Kiosks Sponsored by
Heritage Industries


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CU Success Stories  

 

Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:  

Synergent

Synergent

and their client is:

Palisades Federal Credit Union

Credit Unions - if you have a vendor that you are happy with then please This email address is being protected from spambots. You need JavaScript enabled to view it.!

Vendors - if you have a credit union that is happy with your solutions then please This email address is being protected from spambots. You need JavaScript enabled to view it. and we will give you a $100 discount on your Case Study!

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Wireless World

MasterCard is introducing a proprietary API program that enables its partners to access APIs across security, data and payments categories alongside supportive tools, such as software development kits and sample code for top coding languages. The MasterCard Developers program also includes a new and experimental API category that allows their partners to test out new interfaces and technologies. Developers can access more than 25 different APIs, including mobile payments platform MasterPass as well as MasterCard Digital Enablement Services.

Samsung IT unit Samsung SDS is partnering with vision and voice technology firm Sensory to imbed biometric recognition capabilities in mobile devices in an effort to safeguard their mobile transactions. The joint venture plans to use a mobile device`s front-facing camera, as well as voice recognition, to help authenticate users and transactions. Samsung said that the technology could be used to validate high value transactions and/or fuse together both voice and facial recognition technology simultaneously for a one-step authentication approach.

On mobile apps, some people call the little stack of horizontal lines in the upper right corner the "the hamburger navigation menu." Some apps are replacing this menu with either a lower or top navigation bar in an attempt to offer a more web-centric appearance. The menu bar can show the most popular four or five items, and then a "more" item to navigate to less popular actions.

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Wireless World Sponsored by
Member Access Pacific (MAP)

MAP

 

The MAP App™ is the first network-branded prepaid card exclusively serving credit unions to offer mobile banking -
contact us now to learn more about this market-leading innovation for credit unions:

(866) 598 - 0698

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Security Section

HackerOne is an unusual security company that helps you discover vulnerabilities in your Internet-facing systems. What is unique about them is that they will scan your systems at your request and send you a report outlining what they found. You send them money as a thank you if the report was useful. If it wasn`t, you do not have to pay. The company currently has over 70,000 ethical hackers and security researchers signed up for their platform.

Microsoft has added two new features to their Office 365 Advanced Threat Protection: URL Detonation, which analyzes hyperlinks in files to see if they lead to malicious sites, and Dynamic Delivery, which scans file attachments for security threats, while still allowing users to preview the content without delay. The software giant notes that they will be extending Office 365 Advanced Threat Protection to Word, Excel, PowerPoint, SharePoint Online and OneDrive for Business. As for Dynamic Delivery, they point out that a typical attachment takes three to four minutes for them to scan, so they try to take the useful info out of the attachment and deliver it immediately, then scan the attachment, and finally put the attachment in their inbox once they are finished scanning it completely.

Trusona announced that its Cloud Identity Suite now offers three tiers of identity-proofing and authentication — Essential, Executive and Elite. The company notes that more than 63% of confirmed data breaches in 2015 involved weak, default or pilfered passwords and says that they want to help eliminate passwords by providing the world`s first and only insured cloud identity suite.

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Security Section Sponsored by
StrongAuth, Inc.

StrongAuth

 

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Leaders Roundtable

Core Systems:

The Foundation of Your Member’s Experience

 

Celent - http://www.celent.com
Read Stephen Greer's comments:
https://www.cunews.com/Celent.pdf

 

Corelation - http://www.corelationinc.com
Read Theresa Benavidez's comments:
https://www.cunews.com/Corelation.pdf

 

CU Answers

 

Enhanced Software Products - https://www.espsolution.net
Read Matt Lefler's comments:
https://www.cunews.com/ESP.pdf

 

 

Member Driven Technologies - http://www.mdtmi.com
Read Matthew Baaki's comments:
https://www.cunews.com/MDT.pdf

 

Share One - http://www.shareone.com
Read Teri Van Frank's comments:
https://www.cunews.com/ShareOne.pdf

 

 

 

 

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Technology and Marketing

Envato Elements claims to be the first unlimited download, community-generated design subscription for agencies, designers, marketers and other creative professionals. They have developed a program that offers one simple commercial license for all content. Their rates vary from $19 to $49 per month and all plans include unlimited downloads of over 5,000 graphics, fonts, websites and much more.

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Online Banking/E-Commerce/Website Design

2016 will mark the first time in history that consumers spent more on cards than they did with cash, according to a new report from the market research firm Euromonitor International. Their research indicates that consumers across the globe will spend about $23.2 trillion in card payment transactions and $22.6 trillion in cash this year. The report attributes the decline in cash in part to the rise of debit cards, with worldwide debit card use jumping 8 percent from 2015 to 2016 in terms of cards in circulation, compared to a 5 percent growth rate for worldwide credit card use.

This week represents the one year anniversary of the EMV liability shift and merchants not yet processing chip cards have seen the number of chargebacks rise significantly higher than expectations. In response the U.S. Payments Forum recently issued a white paper detailing best practices and guidelines for issuers, merchants, and acquirers handling chargebacks, which observers say provides some clarity about who is liable in various chargeback scenarios.

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Internet Access

EarthLink is offering a 90 day trial period for up to five locations for EarthLink SD-WAN (software defined wide area network) Concierge service. After sign-up, they will provide a team to assist with creating and deploying routing and security policies based on real-time analytics that are specific to each client's network. Customers can integrate other bundled services including hosted voice, security and secure Wi-Fi with the SD-WAN Concierge offering, and EarthLink claims that they can offer up to 100 times the bandwidth at significantly lower cost than traditional hybrid WAN networks.

While Chrome is the leading browser with Internet Explorer in second place, Mozilla developers continue to upgrade the Firefox browser. Similar to Chrome, each Firefox tab now gets its own process which the developers say increases performance (in both startup and page rendering), as well as stability and security. The latest version is Firefox 49 and some observers are predicting that it will breathe new life into the open source browser.

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Call Centers

Contact center managers are constantly monitoring a wide array of metrics in their centers, but some contact center experts contend that they need to add even more metrics, especially those having to do with "Customer Experience/Customer Journey" metrics. The goal is to add case-specific data with the more traditional metrics in an effort to better understand the entire experience as it relates to customer service. Here are four metrics to consider on the road to enabling a better member experience:

- first-contact resolution

- member effort

- member satisfaction

- Net Promoter Score

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