Your source for the latest technology information of interest to credit unions across America.

Subscribe to our weekly e-mail newsletter and/or our monthly newsletter and stay on top of the latest technology trends in Hardware, Software, ATMs, Biometrics, Wireless, Online Banking, Marketing, Security, Internet Access and Call Centers.

December 25, 2017

This Week's News is Sponsored by Better Branches ~



General News


Chula Vista City Employees FCU Signs with CU*NorthWest

CU*NorthWest announced that Chula Vista City Employees Federal Credit Union in Chula Vista, CA, has signed with CU*NorthWest and is scheduled for conversion in February 2018. Chula Vista City Employees FCU was chartered in 1967 and the $2.8 million dollar credit union represents approximately 579 members.



Tucson FCU Embeds NCR Video Tellers at the Drive-Thru

NCR announced that Tucson FCU has kicked off a project to transform the drive-thru experience at multiple branch locations in Arizona. By implementing NCR’s Interactive Teller software, Tucson FCU introduces an easier way to bank face-to-face with a live teller from the comfort of members’ cars.



Symitar Launches Voice Transaction Technology

Jack Henry’s Symitar division has introduced voice-enabled financial transactions via Amazon Alexa. The core processor said it is making the technology possible through its Episys Financial Innovations Voice Experience (FIVE) product. Members of participating credit unions will be able to use their voices and Amazon Alexa to check account balances, move money between accounts, make payments get payoff amounts, cancel cards and other things.






Hardware News


Big Changes Coming for the Application Delivery Controller Market

Application delivery controllers (ADCs) have long been a critical piece of infrastructure. They sit between applications and infrastructure and are the only piece of technology that can speak the language of both applications and networks. This article looks at 6 application delivery controller trends.



Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)


Back to Top

Software Updates


Inside Cisco’s DNA Center – The Dashboard for Intent-Based Networking

Cisco’s DNA Center is relatively new network automation software that the company has positioned as the interface for its ambitious intent-based networking (IBN) strategy. The IBN strategy includes DNA Center, which is the provisioning dashboard for managing branch networks. The plan also includes SD-Access, which uses an identity-centric approach to manage users and devices coming onto and operating in the network; Network Data Platform (NDP) and Assurance, which will categorize network traffic data and provide predictive analytics; and Encrypted Traffic Analytics (ETA), which uses traffic metadata to identify threats.



Back to Top



ATMIA Publishes eBook Commemorating the People Behind the ATM

The ATM Industry Association (ATMIA) has published “Meet the People Behind the ATM You Use Every Day,” to commemorate the 50th anniversary of the ATM as well as ATMIA’s 20th anniversary. The eBook is a compilation of the dynamic stories told by a variety of people and companies active in both ATMIA and the ATM industry which were published by the association throughout the year.



ATM Transactions Update

RBR’s Global ATM Market and Forecasts to 2022 shows that the number of cash withdrawals made at ATMs globally in 2016 was 107 billion, 6% more than in 2015. Withdrawal volumes are falling in some developed markets, but this is often accompanied by a rise in the total value of cash withdrawn, as ATM users choose to access their cash by making fewer, higher-value transactions.



ATMs/Kiosks Sponsored by
Heritage Industries

Back to Top

CU Success Stories  


Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:  

BAE Systems

BAE Systems

and their client is:

Gas and Electric Credit Union

Credit Unions - if you have a vendor that you are happy with then please This email address is being protected from spambots. You need JavaScript enabled to view it.!

Vendors - if you have a credit union that is happy with your solutions then please This email address is being protected from spambots. You need JavaScript enabled to view it. and we will give you a $100 discount on your Case Study!


Back to Top

Wireless World


The Truth About RFID Credit Card Fraud

The author contends that buying RFID-blocking wallets, sleeves and the like is a waste of time and money, and states that he can’t find a single documented case of RFID credit card crime.



To Drive Mobile Payment Use FIs Need to Think Beyond Millennials

FIs are grappling with the low rate of adoption of mobile payments, particularly among older users. A millennials-only marketing focus may be a missed opportunity to reach older users; the challenge is to demonstrate a compelling use case. Beyond mobile wallets, some observers see peer-to-peer payments as an entry point to drive mobile payment adoption among older consumers.



Wireless World Sponsored by
Member Access Pacific (MAP)



The MAP App™ is the first network-branded prepaid card exclusively serving credit unions to offer mobile banking -
contact us now to learn more about this market-leading innovation for credit unions:

(866) 598 - 0698

Back to Top

Security Section


Why Incident Response Is the Best Cybersecurity ROI

Most organizations will suffer one or more major security incidents in which an attacker has administrative control over the IT systems that enable business processes and storing critical data, according to the Microsoft Incident Response Reference Guide. Business leaders and IT executives aren’t expected to entirely prevent cyber attacks, but they are expected to react immediately and manage the fallout. Poor incident response — including, but not limited to, delayed response — has caused incalculable damages and reputational harm to Yahoo, Equifax, and most recently Uber, to name a few. The author beleives that organizations should be in touch with outside experts to help budget for potential breach responses ahead of time.



Security Platform or Best of Breed? There is Only One Answer

In the debate over an all-in-one cyber security platform versus best of breed solutions, there’s only one answer: best of breed. The questions are: How many tools can you afford, and is the software in your stack designed for security?



Back to Top

Leaders Roundtable

Core Systems:

Implementing Growth Strategies with the Help of Core Systems

Celent - http://www.celent.com
Read Stephen Greer's comments:

Corelation - http://www.corelationinc.com
Read Theresa Benavidez's comments:

CU Answers

Enhanced Software Products - https://www.espsolution.net
Read Matt Lefler's comments:

Member Driven Technologies - http://www.mdtmi.com
Read Chris Kowal's comments:

Share One - http://www.shareone.com
Read Teri Van Frank's comments:


Back to Top

Technology and Marketing


How Your Marketing Creative Impacts Your Marketing Strategy

Your marketing strategy drives your marketing creative. Not the other way around. However, creative is vitally important to your marketing plan’s execution. The most unique strategy in the world is meaningless unless the creative pops and sizzles. So how do you strike the right blend between creative and strategy? This article answers a series of questions when it comes to that issue.



Back to Top

Online Banking/E-Commerce/Website Design


Big Potential in Small Business ACH

ACH payments appear to be in a good spot within the small business community: They are increasingly used; liked; priced about right. Yet a new study from Aite Group, Small-Business Electronic Payment Adoption: What Banks Need to Know, adds a cautionary note. Their study found that more than one-third of small businesses, regardless of size, would be interested in using ACH to make payments if their FI offered it to them. The problem is, many FIs serve small businesses using consumer banking platforms, which do not provide entitlement capabilities and other business services offered by corporate banking platforms.



Blockchain in Cross-Border Payments and Other Things IBM Is Looking at in 2018

Blockchain in cross-border payments will be big in 2018. At least that is what IBM’s Rajesh Venkatraman, director of worldwide payments solutions sales at IBM, thinks. IBM has started numerous pilots in this area. It announced a collaboration with startup Stellar, which uses blockchain technology to connect fiat currencies to enable instant international transfers. IBM will be working with New Zealand-based payments company, KlickEx, on this project as well.



Back to Top

Internet Access


SDN to Help Drive Enterprise IT Transformation in 2018

Software-defined networking (SDN), the Internet of things (IoT) and artificial intelligence (AI) hitting the mainstream will be among the key trends driving enterprise IT transformation worldwide in 2018, Verizon Enterprise Solutions has predicted. The IT service provider has published a list of seven enterprise technology trends considered most likely to impact businesses next year.



What’s New in HTML5

HTML5.2, an upgrade to the core HTML5 specification providing the structure of webpages, has been released by the World Wide Web Consortium (W3C) and includes enhancements for security and commerce. The specification, referred to by W3C as a recommendation, offers an updated, stable guide to HTML. Along with new capabilities, it has bug fixes and removes technologies no longer considered part of the modern web platform.



Back to Top

Call Centers


Speed Is Leading Indicator of Great Consumer Experiences, No Matter the Channel

When it comes to delivering exceptional consumer experiences, true omnichannel service and quick resolution go hand-in-hand. While the CX Transformation Benchmark Study reveals the emphasis consumers place on wanting omnichannel service, it also found that the leading indicator of successful consumer service is speed. Consumers place resolving issues in the quickest way possible as their top driver of channel performance – whether agent assisted or self-service.