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IMM announced that its latest release of IMM eSign for Credit Unions is now available. The new release of IMM’s eSignature platform features a streamlined in-person signing ceremony and a new “Widgets-To-Workflow” solutions pack that aggregates IMM technology components.
Synergent announced that Oswego County FCU has signed a new seven-year agreement for the Symitar Episys Core Processing Solution. Oswego County FCU also has signed an online services agreement, and will be partnering with Synergent for Electronic Check Collection, Share Draft Processing, Opening Act, Jwaala, and Bill Pay. Based in Oswego, NY, Oswego County FCU holds $79M in assets and has 12,347 members.
Credit unions are set to get a seat at the table of one of the world’s largest blockchain organizations, as the National Association of Federally Insured Credit Unions has been invited to join Hyperledger. Hosted by Linux, Hyperledger is an open-source, international consortium working on distributed ledger and related technologies, and how these new tools can improve a variety of businesses and industries. NAFCU will be the first financial industry trade association to join the likes of Cisco, Intel, SAP, American Express, IBM, Samsung and other global giants.
Intel has launched two new drives:
Both drives have a sequential read speed rating of 2.5GBps and a sequential write speed of 2GBps. Random 4K read speed is rated at 550,000 IOPS, while random 4K write speeds are rated at 500,000 IOPs. Latency is rated at less than 10 microseconds.
Backblaze has released its latest drive reliability numbers, including 8, 10, and 12TB drives, as well as older 4, 5, and 6TB drives. "Consumer" drives continue to slightly beat "Enterprise" drives in reliability, with Seagate's consumer 8TB drives having a 0.1 percent AFR advantage over the enterprise 8TB drives.
Steps Recorder (called Problems Steps Recorder in Windows 7) is a program that helps you troubleshoot a problem on your device by recording the exact steps you took when the problem occurred. You can then send this record to a support professional to help them diagnose the problem. This Microsoft Help article provides step-by-step instructions for using it.
Adobe will allow FIs to use its artificial intelligence (AI) and machine-learning technology to provide marketing analytics and automated personalization. Sensei will use "anomaly detection" to notice performance issues in an FI's app, and FIs will also be able to use the AI tool to personalize the order of products shown on their website.
March Networks announced the results of an independent survey exploring how fraud, customer service and security perceptions are impacting U.S. financial industry consumer decisions. Banking choices are influenced by how secure consumers feel when conducting transactions, either in their local branch, at an ATM or online. They also found that half of consumers walked away from an ATM without conducting their intended transaction because someone was loitering in the vestibule.
Consumers worldwide increasingly expect new and innovative services from their FIs, according to new research from ACI Worldwide and YouGov. The global online survey of more than 9,000 consumers in the U.S. and Europe identified three services that consumers want most from their current account providers: 1) more loyalty discounts and offers, 2) access to a greater variety of ATM services, and 3) greater control over their banking services.
Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:
and their client is:
Logix Federal Credit Union
The moment for wearables to advance has arrived, and financial mobility will see corresponding improvements. The latest Apple Watch marks a major step forward and offers a good glimpse of what’s to come, which is this: not just a “latest gadget” paradigm of high-tech, but one where many devices create a “wearable ecosystem” that will prove more and more useful in our daily lives.
This slideshow presents 9 tools that provide important details on known and unknown aspects of your Wi-Fi network. Each of these tools gives you the basic wireless details: SSIDs, signal strength, channels, MAC addresses and security status. Some can even reveal “hidden” or non-broadcasted SSIDs, display the noise levels, or display statistics on successful and failed packets of your wireless connection. Two of the tools include Wi-Fi password cracking tools as well, useful for educational or penetration testing purposes.
FIs are grappling with mobile engagement issues. Deliver the right mobile banking experience, and consumers will love you. But without a rock solid mobile strategy, FIs are handing their competitors a big gift. Banking providers that don't get their mobile act together can't grow or retain relationships with today's digital consumers.
While that telcom slogan retreats into the yellowed pages of marketing history, comScore reports 81% of Americans over the age of 13 have a smartphone. Meanwhile, a Bain & Company report notes for every 100 mobile interactions there's an average decline of 16 branch transactions. That same report finds that frequent mobile users are 40% less likely to switch FIs. Mobile banking is critical: the group of 2,797 credit unions under $500 million that offer mobile has shown positive member growth for the past four years, while the 2,489 that don't have lost members in the aggregate.
The MAP App™ is the first network-branded prepaid card exclusively serving credit unions to offer mobile banking -
contact us now to learn more about this market-leading innovation for credit unions:
(866) 598 - 0698
The article gets hands-on with some of the most innovative, useful and, arguably, best security tools from today's most important cybersecurity technology categories.
Web application compromise beats human error as the top data breach cause, putting finance companies at risk for larger attacks, acccording to a recent report from BitSight. Back in 2015, more than half (51%) of breach events were caused by human error, 13% were caused by privilege abuse, and 8% were caused by Web applications. In 2016, human error caused 35% of breach events, followed by DoS (14%), and Web applications (11%).
Looking for a solution to keep company data out of the wrong hands? Windows 10's WIP might be the best option. Windows Information Protection (WIP) is a data loss prevention technology that looks for information classified as impactful to a business as well as for keywords that indicate sensitive information is potentially being passed outside the corporate security boundary. It then creates a plan to stop or mitigate that leakage.
Implementing Growth Strategies with the Help of Core Systems
In all industries, business owners are faced with the possibility of having a negative review or comment online about their products or services. FIs are certainly not immune to this possibility. For this reason, every marketing plan must include a document that describes how to respond to negative comments online.
Doxim was developed for and in collaboration with financial institutions, Doxim CRM is designed to be a central repository for member data originating from multiple sources and conversations happening across multiple channels. Within this purpose-built CRM, sales opportunities, service and support concerns, and responses to marketing campaigns all help create a full picture of prospects and clients.
In an initiative designed to stop fraudsters in their tracks, Barclays Bank online bankers will now be asked three fraud prevention questions immediately after making an unusually large or suspicious online payment. If the user has any doubts about the payment after answering the questions, they are asked to call thier contact center.
Consumers are now able to authenticate themselves with their credit and debit card issuers when buying online by using web browsers or via mobile applications using the new EMV 3DS standard, designed to cut online card fraud.
Mastercard Consumer Control was introduced and aims to provide consumers a central view of where their cards are stored across all digital channels, as well as the ability to control how, when and where those cards are used. Consumer Control is one of the more than 35 APIs available through our Mastercard Developers portal.
As AT&T continues to make progress with virtualizing more of its network functions to address business customers — reaching 45% of its network during the third quarter — legacy service losses continue to offset next-generation service gains. However, the transition to SDN and NFV is paying off for the service provider by reducing operational costs. By the end of the year, AT&T affirmed it will have virtualized 55% of its network, bringing it closer to its goal to have 75% by 2020.
It can be hard to sort through the offerings in the burgeoning video conferencing market. This article provides some information to get started.
In a cloud-based environment, the Web browser is still a vitally important application - and Microsoft continues to up the ante in its quest for browser superiority with Edge. This new version of Microsoft's Edge browser adds several features and includes some subtle changes to the overall interface. The new version contains elements of the Fluent Design System, which gives it a different level of depth and transparency.
Ken Dodelin, vice president and head of conversational AI products at Capital One, reflects on the learnings from a six-month pilot trial of the company's new conversational chatbot Eno, as the interface is rolled out commercially to all customers.
Call volume and handle time forecasts are accurate, but service level is still not being met. There may be an issue with the forecasting model. This article takes a look at a few different ways to validate the model and provide a clearer picture of what is really occurring in the contact center.