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January 29, 2018

This Week's News is Sponsored by Better Branches ~



General News


Member Driven Technologies Adds Four CUs

Member Driven Technologies (MDT), a CUSO providing credit unions with a private cloud alternative for core banking and IT needs, announced that People Driven Credit Union, OUR Credit Union, Cardinal Credit Union, and Veritas Federal Credit Union have selected MDT to host the Symitar Episys platform. MDT serves credit unions representing more than $22 billion in assets and approximately two million members.



Kony Introduces New Base Camp Community to Bridge the Skills Gap for Digital App Developers

Kony, a leading enterprise mobility and digital applications company, announced the launch of Kony Base Camp, a curated online community designed to empower developers to gain the modern IT skills needed to accelerate the development and delivery of omnichannel apps. Base Camp offers a central location for developers to access useful tutorials, training and certification opportunities to build the modern IT skills sought out by employers.



Interra CU Makes Strategic Transition to Symitar EASE

Jack Henry & Associates' Symitar division announced the successful migration of Interra Credit Union to Symitar EASE, the outsourced delivery model of the Episys core processing platform. Headquartered in Goshen, IN, Interra CU has more than $1 billion in assets and provides financial services to more than 75,000 members.





Hardware News


HP's New Laptop Has a Privacy Screen to Stop People from Peeking

HP's new Spectre X360 laptop has a privacy screen to stop people from peeking at the screen. This video shows exactly how it works.



New Zyxel VPN Firewalls Make VPN Access Easier, Faster, More Secure for Small- to Medium-Sized Businesses

Zyxel Communications announced the launch of a new line of ZyWALL VPN Firewalls. The ZyWALL VPN50, VPN100 and VPN300 firewalls, which support a maximum of 50, 100 and 300 concurrent IPSec VPN tunnels respectively, incorporate the built-in SecuDeployer feature making it easy to deploy up to 50 remote firewalls without the need to purchase any additional software.



Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)


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Software Updates


5 Artificial Intelligence Trends That Will Dominate 2018

2017 saw an explosion of machine learning in production use, with even deep learning and artificial intelligence (AI) being leveraged for practical applications. This article looks at what a number of IT leaders and industry experts expect to see in AI trends in the coming year.



FAQ: Windows 10 LTSB Explained

LTSB is a specialized edition of Windows 10 Enterprise that promises the longest intervals between feature upgrades of any version of the operating system. Where other Windows 10 servicing models push feature upgrades to customers every six months, LTSB does so only every two or three years. That means fewer changes during a set timeline, a less-involved upgrade effort, and fewer disruptions as well as fewer possibilities for applications breaking because of a modification of the OS.



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Will We Say Goodbye to Cash in 2018?

When people talk about moving to a cashless society, there are two ways to frame the discussion. One is the use of mobile payments. Other people see cryptocurrency as the way to create a cashless society. However, when asked if cash will disappear anytime soon, even fans of cryptocurrencies and cashless systems say that's not likely.



ATMs/Kiosks Sponsored by
Heritage Industries

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CU Success Stories  


Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:  

Adapt Telephony Services


and their client is:

Chicago Patrolmen's Federal Credit Union

Credit Unions - if you have a vendor that you are happy with then please This email address is being protected from spambots. You need JavaScript enabled to view it.!

Vendors - if you have a credit union that is happy with your solutions then please This email address is being protected from spambots. You need JavaScript enabled to view it. and we will give you a $100 discount on your Case Study!


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Wireless World


2016 Mobile Financial Services Survey Results from FIs in Seven Federal Reserve Districts

In 2016, led by the Federal Reserve (FR) Bank of Boston, multiple FR Banks surveyed FIs about their mobile banking and payment practices and plans. This report presents the consolidated findings from the 2016 Mobile Financial Services Survey of FIs in seven FR Districts: Atlanta, Boston, Cleveland, Dallas, Kansas City, Minneapolis, and Richmond.



There’s No Room for Another Consumer Payment App in the U.S.

The march of mobile banking and payments continues across the U.S., but it may be smarter for those startups looking to break into that market to look at other regions, Eric Wiesen, general partner for Bullpen Capital, told Bank Innovation. He contends that it will be “tricky” to put forward another consumer payment application to compete with Apple Pay, Venmo, Zelle, and the other current players.



Wireless World Sponsored by
Member Access Pacific (MAP)



The MAP App™ is the first network-branded prepaid card exclusively serving credit unions to offer mobile banking -
contact us now to learn more about this market-leading innovation for credit unions:

(866) 598 - 0698

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Security Section


Increasing Security Preparedness and Awareness Among Board Members

Chief information security officers (CISOs) and other security professionals need to learn how to present the real status of their preparedness so board members can assess the capabilities apart from the more general fears of cyber disruption. This article suggests three important steps for bringing senior management up to speed on security issues.



Identity Theft Resource Center

The number of U.S. data breach incidents tracked in 2017 hit a new record high of 1,579 breaches, according to the 2017 Data Breach Year-End Review released by the Identity Theft Resource Center (ITRC) and CyberScout. The Review indicates a drastic upturn of 44.7 percent increase over the record high figures reported for 2016.



Redefining Perimeter Network Security: The Future Is a Hybrid

As information pushes further into the cloud, the role of perimeter security is changing. It will become part of a multifaceted solution for network security. One security expert states "the faster we can kill off the idea of the perimeter, the better it is because it gives people a false sense of security.”



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Technology and Marketing


When the Toaster Is Toast: Real Incentives

Snagging a new account costs roughly $200 per new account holder—higher for branch walk-ins—according to CustomerThink. (That number doesn’t even consider the cost of giving away merchandise.) But the typical new account holder generates about $150 in annual revenue, so when you add account servicing costs, it can take more than two years to break even—that is, if the account holder stays active. The author contends that effective online marketing as opposed to print advertisements and silly giveaways can cut acquisition costs in half.



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Online Banking/E-Commerce/Website Design


Conversational Banking May Already Be Mainstream, Mastercard Says

Two out of three U.S. adults are already comfortable interacting with retailers, FIs, and other companies using natural language technology, according to a study released by Mastercard. The study found that 80% of participants are “aware” of voice-based NLP (natural language processing) services, compared to 43% for text-based services.



Biometric Identification Must Be Made Available for All Mastercard Users by April 2019

Mastercard announced that all consumers will be able to identify themselves with biometrics such as fingerprints or facial recognition, when they shop and pay with Mastercard by April next year. In practice it means that FIs issuing Mastercard-branded cards will have to be able to offer biometric authentication for remote transactions, alongside existing PIN and password verification. It will also apply to all contactless transactions made at terminals with a mobile device.



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Internet Access


Verizon Adds Session Border Controller as a Service to Virtual Services Line

Verizon Enterprise Solutions has launched its Virtual Network Services–SBCaaS offering. The new service reflects the ongoing expansion of the telco’s SDN virtual network services suite and its customers' movement away from premises-based network solutions to cloud-based offerings. Virtual Network Services–SBCaaS, which are available with “pay-as-you-go” subscription pricing, can be deployed as a standalone option or service chained with other virtualized network functions (VNFs) to expedite enhanced security, quality of service, and regulatory compliance for IP voice and video communications.



SD-Branch: What It Is and Why You Need It

SD-WAN deployments show the power of software-defined networking and virtualization to improve bandwidth efficiency and deliver application performance, and now this software-centric approach is being applied to the unique requirements of branch offices. Known as SD-Branch, this next step in the evolution of branch technology can be defined as a single hardware platform that supports SD-WAN, routing, integrated security and LAN/Wi-Fi functions that can all be managed centrally.



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Call Centers


5 Strategies for Boosting Agent Morale

The author identifies five strategies in this article for boosting agent morale and preparing them to succeed.