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March 26, 2018

This Week's News is Sponsored by Better Branches ~



General News


Three CUs Select OnBase by Hyland for Content Services Needs

Three new credit unions have selected OnBase by Hyland, a leading content services platform for managing content, processes and cases. Pacific Crest Federal Credit Union, The Local Credit Union, and Biggar and District Credit Union join more than 125 new financial services customers that selected OnBase over the last year.



NICE Actimize Introduces ACTone

NICE Actimize has released its new Actimize ACTone, an artificial intelligence-enabled investigation management system that serves as the next generation alert and case management platform for credit unions. The company says that ACTone provides a unified platform to manage alerts and cases from a wide ecosystem of financial crime solutions.





Hardware News


Dell EMC Introduces Virtual Edge Platform Family for Virtual Networking

Dell's Virtual Edge Platform (VEP) 4600, powered by Intel's new Xeon D-2100 processor, is built to support multiple, simultaneous virtual network functions (VNFs). This means several proprietary physical devices can be consolidated into a single universal Customer Premise Equipment (uCPE).



Should the U.S. Retire the Penny and Nickel?

Proponents of the coins’ demise say they cost the government more to mint than they’re worth. But others say they help create demand for more profitable coins in the cash economy. Even though it costs the U.S. Mint more to make each one- and five-cent piece than the coins themselves are worth, shipments of pennies by the Mint grew to 59% of total coin shipments in fiscal 2017, up from 55% in the previous fiscal year.



Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)


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Software Updates


Blockchain to ‘Radically’ Transform Anti-Fraud, Anti-Money-Laundering Efforts

Blockchain could be the answer to increasingly tough anti-money laundering (AML) statutes and enterprise fraud management (EFM) requirements looming for the financial services industry. Blockchain's distributed ledger technology – because it is both secure and immutable – is ideal for meeting new government requirements and serving as a trusted repository for identification purposes, according to a recently released report by Forrester Research.



Windows Server 19 Embraces Hybrid Cloud, Hyperconverged Data Centers, Linux

Windows Server 19 will be available in the second half of the year, and you can preview it via the Insiders program. The next version of Windows Server adds new security features and enhances support for containers and Linux.



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Why FIs Need to Rethink Their Approach to ATMs and the Cloud

The author argues that it is time for a new approach to ATM management given the potential advantages of cloud-based technologies for enhancing ATM services, operations and above all user experience.



In a Mobile Banking Era, the ATM Is More Important than Ever

A recent study from Raddon Research Insights reports an increase in ATM use by cardholders who rely on mobile. This article looks at five reasons why mobile banking users love the ATM.



ATMs/Kiosks Sponsored by
Heritage Industries

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CU Success Stories  


Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:  

OnBase by Hyland


and their client is:

DFCU Financial

Credit Unions - if you have a vendor that you are happy with then please This email address is being protected from spambots. You need JavaScript enabled to view it.!

Vendors - if you have a credit union that is happy with your solutions then please This email address is being protected from spambots. You need JavaScript enabled to view it. and we will give you a $100 discount on your Case Study!


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Wireless World


Cleo, the Chatbot That Wants to Replace Your Banking Apps, Has Stealthily Entered the U.S.

Cleo is a London-based startup that offers an AI-powered chatbot as a replacement for banking apps. You can ask for and receive insights into your spending across multiple accounts and credit cards, broken down by transaction, category or merchant. In addition, Cleo also lets you take a number of actions, including some based on the financial data it has gleaned. Plus you can send money to your Facebook Messenger contacts via Cleo, donate to charity, and set spending goals and alerts and other fun financial antics.



Wireless World Sponsored by
Member Access Pacific (MAP)



The MAP App™ is the first network-branded prepaid card exclusively serving credit unions to offer mobile banking -
contact us now to learn more about this market-leading innovation for credit unions:

(866) 598 - 0698

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Security Section


Minerva Labs Launches Install-Free Remote User Protection

Minerva Labs, a leading provider of anti-evasion technology for enterprise endpoints, announced the release of what they are calling the industry's first, installation-free Remote User Protection solution for Mac and Windows systems that are not under the organization's direct control. These new capabilities allow organizations to automatically activate malware protection throughout the entire remote session when connecting to the corporate network, without relying on the user's own security measures or requiring user interaction.



Top Cybersecurity Evasion and Exfiltration Techniques Used by Attackers

SS8 released its 2018 Threat Rewind Report, which reveals the top cybersecurity evasion and exfiltration techniques used by attackers and malicious insiders. The networks SS8 assesses exhibit the presence of the following evasion and exfiltration activity: 60% – No internal DNS server. 36% – Traffic involving proxy and anonymizer IPs/URLs. 33% – Victims of phishing attacks involving popular domains. 28% – security incidents involving SSH. 25% – Bitcoin traffic. 21% – TOR traffic. 15% – Malicious activity on a non-standard application port.



UpGuard Launches Breachsight Breach Discovery Engine

UpGuard has launched BreachSight, a product which allows organizations to locate their unintentionally exposed data online. Their breach discovery engine continuously searches for exposed datasets using strategic keyword lists provided by customers and is continually refined by UpGuard’s team of analysts, using expertise and techniques gleaned from years of breach research.



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Technology and Marketing


10 Things You Need to Know as You Build a Successful 'New Retail' Experience

This article lays out 10 things that FIs can learn from general retail trends that will help them build their own version of new retail.



The Future of Banking

The authors contends that the FI of the future will include the following characteristics: 1) Always-On; 2) Digital Native; 3) Tailored and Insightful; 4) Omnipresent; and 5) Real-Time.



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Online Banking/E-Commerce/Website Design


How Digital Banks Are Raising the Bar

The author beleives that there are three ways digital-only banks are responding to consumer expectations better than traditional FIs: 1) Building online marketplaces; 2) Products for travelers and mobile workers: cross-border accounts and travel insurance; and 3) Making consumers part of the product.



Understanding the Role of Artificial Intelligence in Payments

Conversational commerce opportunities sit at the intersection of commerce and popular messaging apps, providing a streamlined purchase experience where consumers prefer to spend their time. It’s not limited to messaging apps, either. Digital assistants have jumped into the payments parade, allowing users to order items by voice command. Brands are just beginning to scratch the surface with conversational commerce, and the integration of AI will expand capabilities and increase automation.



Same Day ACH Begins Its 3rd Phase

The 1st phase, which went into effect September 23, 2016 provided for end of day settlement of credit entries, also known as ACH push payments. The 2nd phase, which began September 15, 2017 provided for end of day settlement of debit entries, or ACH pull payments. The 3rd and final phase, which went live March 16, 2018, requires that a receiving RDFI must make funds available from same day ACH credits for withdrawals by 5PM at the RFDI’s local time.



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Internet Access


Carrier SD-WAN: SD-WAN Should Be More than Just an MPLS Complement

SD-WAN was a technology designed to be deployed in minutes not months. Yes, MPLS can and often should be part of a hybrid WAN today. But over the long term, organizations should be able to abandon MPLS when they have a better approach. The author argues that simply using SD-WAN to lock organizations into MPLS, isn’t WAN transformation - it is just perpetuating the same WAN and carrier problems we have always had.



SDN – Its Time Has Come

As organizations increase their reliance on their network infrastructure to drive their business forward, IT leaders are looking for more ways to increase efficiency and meet organizational demands without the need for, or access to, large budgets. To do this, many of them are looking at software to solve the cost/return conundrum – and to software-defined networks (SDN) in particular, to usher in the next generation of infrastructure. SDN removes the requirement for traditional expensive, time consuming, labor intensive, hard wired, physical appliances and complex network architectures operations – and simply uses software to set up and implement them instead.



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Call Centers


Measuring the Effectiveness of Training

Using a combination of quantitative and qualitative measures will help to combat the challenges of change and variable ambiguity as you calibrate the effectiveness of your training. Assessments and time-to-proficiency will help you to isolate specific, measurable areas where training can be improved, while observation and conversation can help to keep training relevant to what agents need to do here and now.