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 Your source for the latest technology information of interest to credit unions across America.

Subscribe to our weekly e-mail newsletter and/or our monthly newsletter and stay on top of the latest technology trends in Hardware, Software, ATMs, Biometrics, Wireless, Online Banking, Marketing, Security, Internet Access and Call Centers.

April 29, 2019

This Week's News is Sponsored by Better Branches ~

BB

 

General News

 

Corelation Signs $2.4 Billion Founders FCU

Founders Federal Credit Union ($2.4B assets; 220,000 members; Lancaster, SC) has selected Corelation’s KeyStone platform. The CU’s core selection team consisted of 130+ employees who attended multiple demos, sought answers related to critical operational processes, and facilitated onsite discussions with Corelation’s executive team.

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United Solutions Partners with CISCO Meraki on Data Security

United Solutions Company has entered into a collaboration with CISCO Meraki to help keep member data secure. USC Networking has added Meraki Systems Manager for Device Management, including Meraki firewalls (MX), telecommuter firewalls, Meraki Wireless Access Points (MR), and Meraki Switches (MS).

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Strum Platform Launches as New Business Intelligence Data Analytics Software

Strum, a financial services data-driven marketing and brand consultancy agency, announced the launch of Strum Platform, its new advanced business intelligence (BI) data analytics platform. The company says that thier web-based platform provides “on the fly” visualized BI dashboards, embedded Google Maps and automated tools to help accelerate executives’ digital strategy, optimize growth performance and personalize relevant one-to-one user experiences and onboarding.

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Hardware News

 

5 Reasons a Widescreen Monitor Can Increase Productivity

More employees are using multiple computer monitors to get work done, but experience some common challenges. This article covers some tips for increasing your productivity using multiple monitors.

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Dell EMC and Cisco Renew Converged Infrastructure Alliance

The deal is centered around Dell EMC’s VxBlock product line, which originally started out in 2009 as a joint venture between EMC and Cisco called VCE (Virtual Computing Environment). VCE has been retired in favor of new brands, VxBlock, VxRail, and VxRack. The lineup has been pared down to one device, the VxBlock 1000.

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Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)

 

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Software Updates

 

How Green Can You Go? VSECU Is All-in on Energy-Savings Lending

Vermont State Employees Credit Union ($778.2M, Montpelier) has a lineup of loans, savings products, and vendor and association partnerships organized under the VGreen label. The credit union offsets its own electricity use with an array of solar panels, and it’s a member of an international coalition of financial institutions committed to combating climate change. “If you’re considering a solar energy project, weatherization, a heating system upgrade, energy efficiency appliances, a new bike, or a new high-efficiency heat pump, there’s a VGreen loan that can help you achieve long-term energy savings,” the VSECU website says.

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Vendor Risk Management: What to Consider When Shopping for a VRM Solution

Vendor risk management (VRM) is not a new concept, but is becoming more popular as a way to help curtail Third-Party Vendor-initiated data breaches. When shopping for a VRM program, it is important to consider the following: 1) Risks covered; 2) Process ownership; 3) Vendor coverage; 4) Coverage persistence; and 5) Service levels.

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ATMs/Kiosks

 

Smart ATM Deposit Continues to Grow

1.2 million ATMs worldwide now offer automated note deposit, as FIs look to reduce costs and improve service levels. This includes both recyclers – machines which redispense the same notes that have been deposited – and less complex devices in which the deposit and dispense modules are completely separate. Automated deposit is particularly popular among FIs that are transforming their branches in a bid to enhance profitability.

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Dollars down the Drain: How Your ATM Lock System Could Be Costing You

By some accounts, the ATM industry has been using the same kind of locks for the past 20 years. Some observers contend that that old-fashioned lock systems — and the labor-intensive manual processes associated with them — can be the source of large costs, avoidable ATM downtime and inadequate security against current ATM attack methods.

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CU Success Stories  

 

Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:  

Adapt Telephony Services

Adapt

and their client is:

Chicago Patrolmen's Federal Credit Union

Credit Unions - if you have a vendor that you are happy with then please This email address is being protected from spambots. You need JavaScript enabled to view it.!

Vendors - if you have a credit union that is happy with your solutions then please This email address is being protected from spambots. You need JavaScript enabled to view it. and we will give you a $100 discount on your Case Study!

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Wireless World

 

Three Keys to Debit Cards' Future as Mobile Banking Builds

The author contends that unless FIs proactively integrate this payment product into their mobile banking apps, they could miss connecting with Millennials. He goes on to identify rewards, ease of use and security features as key elements, and how to bring the debit card to the mobile platform.

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Mobile Means Much to CU Members

This article states that mobile must be top of mind if CUs want to keep relationships with younger members. It also states that a generational divide separates younger generations from older ones in terms of what they desire from their FIs – and if they don’t get what they want, they just might make the leap to FinTechs.

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AT&T’s First 5G Customers Use the Service for Wired LAN Replacement

Business customers are installing a 5G router for a LAN replacement, but when more devices start showing up on the market with embedded 5G modems, “then you don’t even need the router,” according to ATT's CEO. He added, “We’ll have 5G coverage nationwide next year. We’ll offer 5G to both businesses and consumers.”

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Wireless World Sponsored by
Member Access Pacific (MAP)

MAP

 

The MAP App™ is the first network-branded prepaid card exclusively serving credit unions to offer mobile banking -
contact us now to learn more about this market-leading innovation for credit unions:

(866) 598 - 0698

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Security Section

 

Cybercriminals Are Becoming More Methodical and Adaptive

Cybercriminals are deviating towards a more focused approach against targets by using better obfuscation techniques and improved social engineering skills as organizations improve in areas such as time to detection and response to threats, according to Trustwave. The retail sector experienced the highest number of incidences at 18%. The finance sector came in second at 11% and hospitality third at 10%.

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Technology and Marketing

 

22 Things You Wish Marketers Would Stop Doing on Social Media

This article concludes that too many brands don’t use their digital megaphones effectively. At best, their lack of awareness (of the audience or platform etiquette) is annoying. At worst, it prompts people to “mute” or “unfollow” their social media. So the article lays out 22 social media pet peeves to avoid.

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There May Be a Good Reason Snapchat Hasn't Caught on with CUs

While the majority of credit unions have adopted either Facebook, Twitter and other services, Snapchat isn’t as widely used. One reason is that because transmissions on the service disappear, credit union compliance departments could run into a headache in the event that a CU's Snapchat channel is breached and used inappropriately. The CUs that are on Snapchat have tended to focus on using the service’s filters, or graphics that can be swiped onto a snap with details about a location, event or other information.

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How FIs Can Diverge from Traditional Marketing to Digital

This article explains that financial institutions must prepare for mobile first indexing. It goes on to provide a few examples of best practices recommendations from Google.

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Online Banking/E-Commerce/Website Design

 

How CUs Face — and Embrace — Digital Disruption

In a new PYMNTS interview, Sean Rathjen, president and CEO of Consumers Credit Union of Illinois, discussed with Karen Webster how CUs are embracing digital services without losing sight of their roots — an exciting, but challenging effort that promises to continue in the foreseeable future.

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Why T-Mobile Rolled Out a Boring Financial Account

T-Mobile recently rolled out a new banking service called T-Mobile MONEY, which is a low-cost, mostly digital checking account with the help of a partner bank. For some observers that driving logic is that for a company like T-Mobile then, converting a wireless subscriber into a checking account holder would then reduce the likelihood that they would switch their cell phone plan to AT&T or Verizon.

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Visa "Next" Promises Greater Consumer Control of Digital Payments

Visa just announced the debut of Visa Next, a platform for issuers and issuer-processors that enables such options as the ability to create new digital card accounts on demand and instantly activate and tokenize digital accounts for e-commerce and mobile-wallet use. Visa Next offers a series of application programming interfaces to enable these services. It appears the platform is active now, but other features, such as what Visa calls flexible transaction funding and loyalty and engagement, are coming later this year.

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Internet Access

 

Open Architecture and Open Source – the New Wave for SD-WAN?

The author says that the first wave of open source in networking signifies that networking is moving to the software so that it can run on commodity off-the-shelf hardware. The second wave is the use of open source technologies, thereby removing the barriers to entry for new product innovation and rapid market access. This is especially supported in the SD-WAN market rush.

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Cloud Security Models

More and more businesses are deploying applications, operations, and infrastructure to cloud environments – but many don't take the necessary steps to properly operate and secure it. This article discusses cloud security models and concerns.

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Call Centers

 

Using IBM Watson for Call Center Work

IBM's Watson AI technology can help call centers improve service levels and free up staffers to deal with more complex issues. For example at Regions Bank, Watson Assistant is providing call center employees with guidance on customer inquiries. The Banker Assist tool lets employees use AI-powered search when faced with a question to provide quicker call resolutions and more consistent answers. In addition, some callers interact directly with Watson, getting quick and consistent answers to routine questions, giving employees more time to tackle more challenging questions.

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