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January 7, 2019

This Week's News is Sponsored by Better Branches ~



General News


Corelation Signs Six More CUs

Six credit unions from various parts of the country recently signed with Corelation. Each will be converting from their current core processor to Corelation’s KeyStone platform with completion dates scheduled through June 2020. They are: 1. Cross Valley FCU; 2. Wheelhouse CU; Fort Financial FCU; 4. Appalachian Community FCU; 5. Mutual First FCU; and 6. HFS FCU.



Cherokee Strip Credit Union Converts to CU*Answers

Cherokee Strip Credit Union (Ponca City, OK) has converted to CU*BASE, the core processing platform of West MI-based cooperative CUSO, CU*Answers. The $70M credit union is the first Oklahoma credit union to join the CU*Answers family.





Hardware News


USB-C to Get Improved Security in Fight Against Malware-Laden USB Sticks

The USB Implementers Forum (USB-IF) has laid out plans for a cryptographic-based 128-bit authentication system to help defend against non-compliant USB chargers, USB sticks laden with malware, and other assorted dangers. The USB Type-C Authentication Program implements a standard protocol to be able to identify and authenticate certified USB-C chargers, devices and cables, and this security verification happens the moment the device or cable is plugged in.



Samsung's New Slim Monitors Increase Desk Space and Ergonomic Support

The Samsung Space Monitor, available in 27-inch WQHD (1440p) or 32-inch 4K models, is equipped with a "zero-level Height Adjustable Stand," which supports viewing from a height of 8.4 inches above the desktop to the surface of the desk, with the hinge touted as being capable of withstanding over 5,000 adjustments. Samsung also unveiled the UR59C, a 32-inch, 4K curved monitor, which the company claims is the world's first 4K curved monitor.



Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)


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Software Updates


Windows 10 Finally Overtakes Windows 7 as Favorite Desktop OS

Web traffic analytics firm Net Applications' research shows that Windows 10's market share on desktop and laptop PCs passed Windows 7 in December 2018.



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Using International ATMs on Your Vacation

The author suggests that you should avoid airport ATMs as much as you can such as those commonly provided by the company Travelex, which almost always provide an inferior exchange rate than one you can get elsewhere. She adds that generally speaking, withdrawing cash from the right ATM at your destination will land you with a better deal than using an exchange bureau or purchasing travelers checks or currency from your FI before you leave. But you need to be mindful of two things: your FI’s debit card policies and the ATM you are using.



ATMs/Kiosks Sponsored by
Heritage Industries

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CU Success Stories  


Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:  

AnyHour Solutions


and their client is:

Guadalupe Credit Union

Credit Unions - if you have a vendor that you are happy with then please This email address is being protected from spambots. You need JavaScript enabled to view it.!

Vendors - if you have a credit union that is happy with your solutions then please This email address is being protected from spambots. You need JavaScript enabled to view it. and we will give you a $100 discount on your Case Study!


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Wireless World


Mobile on the Move: Creating a More Versatile Banking Channel

BAI Banking Outlook findings show conclusively that 51 percent of millennials would switch FIs for a better banking app. That contrasts significantly with baby boomers, of whom only one in five would make the same move. The article concludes that the best way to improve mobile strategies is to put an excellent digital experience on mobile at the top of the list and get there via good design.



Wireless World Sponsored by
Member Access Pacific (MAP)



The MAP App™ is the first network-branded prepaid card exclusively serving credit unions to offer mobile banking -
contact us now to learn more about this market-leading innovation for credit unions:

(866) 598 - 0698

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Security Section


Why Microsoft Is Leading the March Toward a Passwordless Future

Microsoft released its Windows 10 Insider Preview Build 18309 (19H1) to Windows Insiders, allowing users to sign into their account without a password. Windows 10 users who have Microsoft accounts with their phone number can use an SMS code to sign in and set up their account on Windows 10. At that point, they can use Windows Hello Face, Fingerprint, or a PIN to sign in to Windows 10, with no password required.



Mastercard and Microsoft in Digital Identity Drive

Mastercard and Microsoft have joined forces to try and improve how people manage and use their digital identity. The two firms plan to launch a service that would allow individuals to enter, control and share their identity data their way – on the devices they use every day. Microsoft will offer its knowledge in identity technology, while Mastercard says it can provide its know-how that lets cardholders carry out digital interactions where there are various parties involved.



Second-Gen Facial Recognition Tech Aims to Improve Biometric Security

Neurotechnology announced the release of their new Face Verification SDK. The SDK aims to provide an easy-to-use authentication platform for implementing facial recognition for payment authentication and logins for online services. The Face Verification SDK is a subset of the company's VeriLook SDK, which it advertises as being capable of simultaneous multiple face processing in live video, as well as gender classification, age detection, emotion recognition, and facial feature points and attributes detection.



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Leaders Roundtable

Core Systems:

Core Systems as Systems of Engagement

Celent - http://www.celent.com
Read Stephen Greer's comments:

Corelation - http://www.corelationinc.com
Read Theresa Benavidez's comments:

Enhanced Software Products - https://www.espsolution.net
Read Matt Lefler's comments:

Member Driven Technologies - http://www.mdtmi.com
Read Scott Johnston's comments:

Share One - http://www.shareone.com
Read Teri Van Frank's comments:

United Solutions Company - http://www.unitedsolutions.coop
Read Jim Giacobbe's comments:

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Technology and Marketing


Build a Better Member Onboarding Program

BECU notes that successful onboarding requires two chief ingredients: Good content and good timing. The Washington state-based CU identified four products and services whose usage tended to signify an engaged member: e-statements, debit cards, mobile app, and checking accounts. The credit union then concluded that an onboarding process should encourage members to adopt these products and services.



Consumers Confused by Financial Marketing Lingo

The author states that common communication faults, like using overly complex terms and putting things in a passive way, can undermine not only understanding but also trust. ROI on websites, marketing, and more will rise when financial marketers pick plain English. The consulting firm VisibleThread suggests that the industry’s relatively poor performance with marketing communications undermines trust and loyalty among FIs, an issue that continues to dog many FIs even a decade after the financial crisis.



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Online Banking/E-Commerce/Website Design


U.S. Consumers Report That Credit Cards Now Their Most Preferred Payment Type in Stores

Mercator Advisory Group’s biannual CustomerMonitor Survey Series, titled U.S. Consumers and Credit: Rising Usage, reveals that 62% of U.S. households use credit cards in 2018, up from 60% of U.S. households in 2017. Rising use of online shopping appears to make credit cards more attractive, as the survey also finds that U.S. consumers are now more likely to prefer using credit cards rather than debit cards or any other payment type at online retailers, for online travel, digital content, and even online bill payments.



Projected Price Tag for CNP Fraud Hits $130 Billion

Card-not-present fraud, which typically involves buying things online with pilfered card data, will cost retailers about $130 billion between now and 2023, according to a new study from Juniper Research. The firm also recently projected that annual online payment fraud losses from online shopping, airline ticketing, and money transfer and banking services will hit $48 billion by 2023 – more than double the $22 billion it projected for 2018.



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Internet Access


What to Expect from Blockchain in 2019

Some analysts think that 2019 will be the year of privacy for blockchain. They look to hardware-based approaches as a significant factor and believe that 2019 will see the rise of these techniques for secure computing, including hardware-based acceleration of cryptographic techniques as well as trusted hardware.



SD-WAN Market Continues to Flourish, but Changes Are Afoot

Some observers contend that you should look for the number of SD-WAN vendors to shrink in 2019 as businesses move toward managed SD-WAN offerings. SD-WAN is no longer a standalone service, which means organizations are mostly looking for managed SD-WAN vendors (there are currnetly more than 50) that can take care of their last mile needs while also including features such as segmentation, more visibility, better security and more virtual network functions.



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Call Centers


7 Tips for Engaging Remote Call Center Agents

Without a doubt, managing turnover and retention is one of the biggest challenges facing contact center managers today. A QATC article points out that turnover rates for contact center agents average at 35 to 40%. This article offers seven tips to help keep agents engaged and motivated in an effort to reduce these costly turnover rates.