Your source for the latest technology information of interest to credit unions across America.

Subscribe to our weekly e-mail newsletter and/or our monthly newsletter and stay on top of the latest technology trends in Hardware, Software, ATMs, Biometrics, Wireless, Online Banking, Marketing, Security, Internet Access and Call Centers.

May 13, 2019

This Week's News is Sponsored by Better Branches ~



General News


America’s First FCU Taps into IMM's Teller Capture Solution

IMM, an eSignature provider that specializes in eSignature and digital transaction solutions exclusively for FIs, announced Birmingham, AL-based America’s First FCU has successfully deployed IMM’s Teller Item Capture. The credit union has now gained processing efficiencies at the teller line by truncating the paper check real-time during the member transaction.



MSUFCU Supports Financial Reality Fairs

Annual Financial Reality Fairs offer real life adult experiences for Lansing, MI-area high school students, such as learning how to plan for everyday expenses as well as unexpected costs while staying within a budget. MSU Federal Credit Union recently donated $18,000 in grant funds it received from The National Credit Union Foundation to support the day-long events.





Hardware News


Dell Has a New Cloud Strategy, but It’s Still an Infrastructure Vendor

Dell announced a new service that brings the user experience for buying, installing, and using new servers on-premises as close as it can be to spinning up a VM in the cloud. Through a web portal, a data center manager selects location, specs, and number of servers they need, which kicks off the process of preparing the hardware for shipping and installing it in one or several data centers of the customer’s choice.



Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)


Back to Top

Software Updates


Hunting Money Launderers? There’s AI for That

Encouraged by a recent green light from regulators, the financial services industry is exploring new ways of using artificial intelligence to help them comply with banking regulations and to better detect fraudulent transactions. Currently, transaction monitoring typically scrutinizes a limited data set and relies heavily on humans trained to spot red flags. Transactions are segmented by broad categories such as a client’s business type, location or risk level as determined by the FI, which allows significant data to fall through the cracks.



Back to Top



What's Your Cash Strategy?

Within the retail segment, cash handling expenses run between 4% and 15%, according to analysis conducted by IHL Group in 2018. These numbers are mirrored in the FI sector, with McKinsey reporting cash costing between 5% and 10% of FI operational budgets. This article offers a few tips that can help develop your cash strategy within the branch.



Cashless Society? Most Say They Would Hate the Idea

More than half (55%) of U.S. mobile users said they hate the idea of life without cash, signifying a major hurdle for financial institutions, payments processors and tech companies that urge consumers to adopt digital wallets, a new report reveals. According to a survey by Origin, about three-fourths (76%) of mobile users carry cash, and 45% said there's no reason to use mobile payments.



Back to Top

CU Success Stories  


Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:  

Better Branches

Better Branches

and their client is:

Cyprus Credit Union

Credit Unions - if you have a vendor that you are happy with then please This email address is being protected from spambots. You need JavaScript enabled to view it.!

Vendors - if you have a credit union that is happy with your solutions then please This email address is being protected from spambots. You need JavaScript enabled to view it. and we will give you a $100 discount on your Case Study!


Back to Top

Wireless World


Why Unauthenticated SMS Is a Security Risk

The author contends that there is a huge, growing security problem with SMS - it has become the root behind many types of cybercrime. Attackers can execute several types of cyberattacks through SMS, and he discusses two of them in this article.



Global Wearable Electronics Market 2019-2023 |15% CAGR Projection Over the next Five Years

The global wearable electronics market is expected to post a CAGR of more than 15% during the period 2019-2023, according to the latest market research report by Technavio. There has been a substantial increase in the integration of advanced technologies such as AI, VR, and contactless payments into wearable electronics devices. This is resulting in the rising demand for wearable electronic devices. Apart from these factors, the development of a mobile app ecosystem will also play a vital role in the growth of the market during the forecast period.



Wireless World Sponsored by
Member Access Pacific (MAP)



The MAP App™ is the first network-branded prepaid card exclusively serving credit unions to offer mobile banking -
contact us now to learn more about this market-leading innovation for credit unions:

(866) 598 - 0698

Back to Top

Security Section


MobileIron Introduces Zero Sign-on Technology to Eliminate Passwords

MobileIron has introduced what they are calling the industry’s first mobile-centric, zero trust security platform. Their goal is to make the mobile device your ID and access to the organization. They claim to be able to eliminate passwords for any device, whether managed or unmanaged.



Back to Top


Technology and Marketing


Five Ways to Make Social Media a Strong Arm of Your Marketing Plan

The author posits that it does not matter whether you are on Facebook, Instagram, Twitter or Snapchat — all of these platforms are just too crowded to embrace the wishful thinking of “If you build it, they will come.” He states that by demonstrating authenticity, using employees as social media ambassadors and featuring personal stories, FIs can wield social media to engage consumers in new, meaningful ways and capture new leads.



Back to Top

Online Banking/E-Commerce/Website Design


Savings App Automatically Drains Deposits from Rival FIs

Dobot, a clever automatic savings app with a simple interface and friendly name, helps Fifth Third Bank appeal to Millennials while also siphoning deposit dollars away from competitors. Dobot (the name is short for “the robot for your dough”) is a savings sweep app geared for Millennials. But the automated savings tool is also designed to make it easy for people who don’t think they can save, or don’t take the trouble to save, or don't put money away toward specific goals.



More than $39 Billion Transferred Using Zelle During Q1

More than $39 billion was transferred through the Zelle Network during the first quarter, representing some 147 million transactions in all. Early Warning Services said 5,391 financial institutions are now using the Zelle Network. The figures include transfers via financial institutions’ mobile banking apps and debit cards that have been registered in the Zelle mobile app.



Back to Top

Internet Access


VMware-VeloCloud Sees the Future of SD-WAN with 5G, Hybrid Cloud

As SD-WAN, the network edge, hybrid cloud and 5G shift and mature, preparing network infrastructure and software capabilities to support these areas has become crucial, according to the GM of the VeloCloud business unit at VMware. An expanded SD-WAN platform would use data patterns and network performance information -- gleaned from thousands of customer deployments -- to detect patterns, determine fixes and automate policy changes. Although 5G networks aren't fully developed, the company believes an SD-WAN running on 5G could result in "single milliseconds kind of latency."



Cisco Drops Advanced Malware Protection for Networks into SD-WAN Console

Cisco has added its Advanced Malware Protection (AMP) for Networks into its software-defined networking-wide are network (SD-WAN) console to further beef up WAN security. Cisco's SD-WAN customers are now able to sandbox and block standard polymorphic and file-less malware across wide area networks with a few clicks on the console. AMP works with Cisco's Viptela SD-WAN technologies.



Back to Top

Call Centers


Prioritizing CX and AX: How Dynamic Routing Can Benefit Your Contact Center

The author maintains that Dynamic Routing (DR) is an effective way to ensure your contact center can flourish, featuring technological solutions that can have a considerable impact on CX (Customer Experience) and AX (Agent Experience). He goes on to lay out the case for implementing DR in your contact center.