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 Your source for the latest technology information of interest to credit unions across America.

Subscribe to our weekly e-mail newsletter and/or our monthly newsletter and stay on top of the latest technology trends in Hardware, Software, ATMs, Biometrics, Wireless, Online Banking, Marketing, Security, Internet Access and Call Centers.

September 16, 2019

This Week's News is Sponsored by Better Branches ~

BB

 

General News

 

Terafina Teams up with Alabama's Listerhill CU

Cloud-based omnichannel sales solution provider Terafina announced that it is teaming up with Alabama-based Listerhill CU to power the 90,000+ member CU’s sales strategy. Named one of America’s Best Credit Unions in Alabama by Forbes and market research company Statista, Listerhill Credit Union was founded in 1952.

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CUs and Payrailz Partner to Form New CUSO

Payrailz, a digital payments company, announced the launch of its new credit union service organization (CUSO), CU Payz. The CUSO includes six founding member credit unions: Coastal CU (Raleigh, NC), Farmers Insurance FCU (Los Angeles, CA), Georgia’s Own CU (Atlanta, GA), Meritrust CU (Wichita, KS), Teachers CU (South Bend, IN) and TwinStar CU (Lacey, WA).

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Hardware News

 

Where Dollar Bills Come From

No trees are killed in the making of dollar bills - they are 75% cotton and 25% linen. Currency paper can last about 5,000 folds, while normal copy machine paper will break after about a hundred. A small mill in Massachusetts is the sole provider of the paper and it is difficult to duplicate - researchers at the Federal Reserve Bank of Chicago published an estimate that something like only 1 in 10,000 U.S. bills in circulation are fakes.

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What All-Flash Storage Means for the Future of Enterprise IT

Dell's use of Optane SSDs in their high-end PowerMax line could be the start of wider industry enthusiasm, as Intel is packaging Optane in more flexible ways for the enterprise.

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Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)

 

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Software Updates

 

Google Cloud Unveils Managed Service for Microsoft Active Directory Beta

In on-premises environments, Microsoft Active Directory is one of the most deployed technologies, providing authentication and access to enterprise resources. When organizations move to the cloud and attempt some form of hybrid deployment, Active Directory is also often a requirement, which is why Google has been developing a Managed Service for Microsoft Active Directory. The Google Cloud service just became available as a public beta.

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ATMs/Kiosks

 

ATM Attacks & Fraud Up, Survey Reports

Most ATM operators say they’re experiencing more ATM attacks and fraud in the last 12 months, but opinions about how to fight back appear mixed, according to new data from the ATM Industry Association (ATMIA). The trade group’s survey found that 58% of respondents said physical ATM security breaches and ATM fraud incidents increased over the last year, and 59% said fraud attacks in particular have increased. In 2016, those numbers were just 42% and 43%, respectively.

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How to Improve ATM Security with Remote Key Loading

Only 44% of FIs are currently using Remote Key Loading (RKL) according to ATM Marketplace's 2019 ATM and Self-service Software Trends report. Good security practice dictates that cryptographic keys be updated periodically. Many security experts argue that RKL both improves security and reduces operational costs.

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CU Success Stories  

 

Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:  

Share One

Share One

and their client is:

Missouri Valley Federal Credit Union

Credit Unions - if you have a vendor that you are happy with then please This email address is being protected from spambots. You need JavaScript enabled to view it.!

Vendors - if you have a credit union that is happy with your solutions then please This email address is being protected from spambots. You need JavaScript enabled to view it. and we will give you a $100 discount on your Case Study!

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Wireless World

 

How Smaller FIs Can Win the Mobile Banking Arms Race

Over the past five years, the emphasis for most financial institutions has been on increasing the functionality and features of mobile banking applications. With many of the high demand capabilities already built into most apps, this article proposes that FIs should now shift their focus to providing a better UI and contextual advice through mobile devices.

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Wireless World Sponsored by
Member Access Pacific (MAP)

MAP

 

The MAP App™ is the first network-branded prepaid card exclusively serving credit unions to offer mobile banking -
contact us now to learn more about this market-leading innovation for credit unions:

(866) 598 - 0698

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Security Section

 

Why We're Still Losing the Fight Against Phishing Attacks

Nearly all successful email-based cyberattacks require the target to open files, click on links, or carry out some other action. While a tiny fraction of attacks rely on exploit kits and known software vulnerabilities to compromise systems, the vast majority of campaigns, 99%, require some level of human input to execute.

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Awake Security Enhances Its Platform with the Ability to Identify Attackers Based on Their Intent

Awake Security announced enhancements to its platform including the introduction of Adversarial Modeling, which they claim is an industry-first capability that gives security teams an ability to identify attackers based on their intent. Adversarial modeling requires multi-dimensional analysis that spans factors including time, entities and protocols.

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Leaders Roundtable

Core Systems:

Core Systems as Multilayered Data Management Systems


Celent - http://www.celent.com
Read Stephen Greer's comments:
https://www.cunews.com/Celent.pdf

Corelation - http://www.corelationinc.com
Read Theresa Benavidez's comments:
https://www.cunews.com/Corelation.pdf

Enhanced Software Products - https://www.espsolution.net
Read Matt Lefler's comments:
https://www.cunews.com/ESP.pdf

Member Driven Technologies - http://www.mdtmi.com
Read Matt Baaki's comments:
https://www.cunews.com/MDT.pdf

Share One - http://www.shareone.com
Read Teri Van Frank's comments:
https://www.cunews.com/ShareOne.pdf



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Technology and Marketing

 

Survey: Generation Z Keen on Learning About Personal Finance and Credit

According to a recent survey conducted by Experian, only 19% of Gen Z — the youngest adult generation — consumers reported feeling that they had a solid grasp on credit in general. Only about one-third — 36% — of Gen Z consumers said they had taken a class on a financial topic, and among that group, many of them still had looming financial questions. Of the 64% that had never taken a financial education class, 43% reported wanting to learn to save money, 38% wanted to learn how to manage their expenses, and another 36% said they wanted to take a class that taught them how to file their taxes.

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Adobe Adds Customer Journey Analytics, Designed to Be Accessible to All Marketers

Adobe has released Customer Journey Analytics as part of its Adobe Analytics platform. The new analytics offering is powered by Adobe Experience Platform and is touted as an easy-to-use, interactive analytics interface that enables “anyone in an organization” to work with data, not just data scientists.

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Online Banking/E-Commerce/Website Design

 

Is It Time Now for FedNow?

Some observers say that the Fed’s move to join the growing movement of money in real time or close to it will help reduce the confusion and irritation consumers feel when they find out a payment hasn’t settled immediately or a deposit is being held. However, the Fed doesn’t expect the service to be up and running until 2023 or 2024, but anyone else interested in weighing in has until Nov. 7 to file comments on what they want to see in the new system.

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Mastercard Partners R3 on Blockchain-Powered Cross-Border Payments

Mastercard has joined forces with R3 to develop a blockchain-powered cross-border payments system connecting global faster payments infrastructures, schemes and FIs supported by a clearing and settlement network operated by the card giant. The plan, which will initially build towards a pilot, brings together Mastercard's payment systems assets, brand and distribution with R3's blockchain expertise.

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How Gen X and Small Business Banking Needs Converge

This article states that there's convergence between the ownership and management of small and medium-sized businesses and Generation Xers (consumers age 38 – 52). It goes on to explain the similarities between these two groups.

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Internet Access

 

SD-WAN Named Most Disruptive Network Tech of 2019

SD-WAN has become the most disruptive network technology on the market today, but it has yet to supplant MPLS for most large enterprises, according to a report from Avant. The report ranked SD-WAN as the most disruptive networking technology of 2019 followed by universal communications-as-a-service and cloud infrastructure.

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5 Must-Have SD-WAN Security Capabilities

Software-Defined Wide-Area Networks (SD-WAN) allows organizations to deploy strong security features at the network edge and easily apply security policies throughout the network. Among the must-have security features customers are looking for include the following: 1. Policies for on-demand security; 2. Encryption; 3. Distributed denial-of-service (DDOS) protection; 4. Unified threat management (UTM)/firewalls; and 5. Threat intelligence.

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Call Centers

 

Adopting an AI Chatbot to Improve Consumer and Employee Experience

AI chatbots can help reduce the strain on contact centers with their 24/7 availability. Some sophisticated chatbots are now actually using sentiment analysis throughout the conversation and that’s so that they can monitor how the customer is feeling. If the system detects that they’re becoming frustrated or angry, they will automatically hand them off to a human agent to enable a smooth transition and help enable an optimal experience.

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How AI and Voice Analytics Can Improve the Call Center Experience

If you can't help agents enhance their knowledge bases, or assist them during their interactions, it becomes difficult to improve contact center performance. This article looks at some ways that AI and voice-based data analytics can enhance call center agents' performance.

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