Your source for the latest technology information of interest to credit unions across America.
Subscribe to our weekly e-mail newsletter and/or our monthly newsletter and stay on top of the latest technology trends in Hardware, Software, ATMs, Biometrics, Wireless, Online Banking, Marketing, Security, Internet Access and Call Centers.
This Week's News is Sponsored by Better Branches ~
Enhanced Software Products (ESP), a provider of customer-centered core processing and technology solutions strictly for CUs, has partnered with Tyfone to provide another option for home and mobile banking to clients. Several of ESP’s customers are expected to be on Tyfone’s Digital Banking platform by the first quarter of 2020.
Fiserv announced that Merck Sharp & Dohme Federal Credit Union is utilizing a suite of palm vein authentication solutions and is among the first FIs in the country to adopt biometric technology to this extent. The CU uses three Verifast biometric authentication solutions, including Verifast Branch for member authentication, Verifast SSO to authenticate its employees across its internal computer systems, and a system of building-wide, stationary palm scanning devices.
According to RBR’s Teller Automation and Branch Transformation 2019 report, which covers 23 key global markets, a number of FIs are turning to video banking technology to extend their services, in particular to serve people living in rural areas. It enables them to offer a wider variety of transactions and assistance remotely, addressing the needs of consumers in areas where full-service branches cannot be profitably located.
HPE's next generation of switches and apps, starting with a switching line the company introduced a little over a year ago, the Core Switch 8400 series, puts the the ability to monitor, manage and automate right at the heart of the network itself. The company also notes that AI and AI operations are going to be at the heart of how their vision of network manageability and automation is going to be realized.
The author sees a demand that those charged with managing clouds be given the tools not only to find issues with applications, databases, and other cloud-based production processing, but also to automate most simple fixes without bothering humans. He goes on to point out how automated fixes could be possible.
Desktop-as-a-service adoption lags behind on-premise VDI, but the popularity of cloud-hosted desktops is growing. This article takes a look at the top DaaS providers and their services.
NCR debuted the SelfServ 63 which is a small-footprint, cash recycling ATM. The SelfServ 63 is built on NCR’s second-generation cash recycling technology. Deliveries of new recycling ATMs to US FIs more than doubled in 2018 and this trend is expected to continue.
Fiserv has introduced the Interactive Branch Kiosk that gives consumers the ability to conduct transactions within the branch lobby, drive-thru and other physical touchpoints. The interactive branch kiosk, which integrates with the Verifast palm vein identification system, allows consumers to check balances and make payments on loans, withdraw cash against credit cards or debit cards, authenticate over-limit cash withdrawals, make money transfers and complete other advanced transactions typically done at the teller line.
Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:
and their client is:
AT&T was named "Best US Network" by Global Wireless Solutions, but the US fell to 38th in a ranking of mobile networks worldwide, according to Ookla. The 2019 Nationwide Test of Mobile Networks found that AT&T has the fastest download speeds, data reliability, video streaming and voice call accessibility and retainability, though Verizon outperformed AT&T on upload speeds, while T-Mobile leads on voice quality.
Mobile devices and apps have contributed to a 31% drop in the average annual number of overdrafts per checking account, according to a new study from FI research firm Moebs Services. According to the company, the average checking account experienced three overdrafts per year in 2018 compared to 4.4 in 2003. The drop is associated with the spread of mobile banking features and apps that alert consumers about low account balances, suspicious card activity, bill due dates and other potential issues that could generate overdrafts.
The MAP App™ is the first network-branded prepaid card exclusively serving credit unions to offer mobile banking -
contact us now to learn more about this market-leading innovation for credit unions:
(866) 598 - 0698
The author argues that no one has built an email security service or product that is 100% effective, but artificial intelligence may get us closer than we have ever been before. One AI-based technique involves using AI to make visual comparisons between legitimate sites and suspected phishing sites.
Darktrace announced the launch of the Cyber AI Analyst, a technology that emulates human thought processes to continuously investigate cyber-threats at machine speed. Using various forms of machine learning, including unsupervised, supervised, and deep learning, the company says that their technology learned human intuition and trade craft from more than 100 cyber analysts across thousands of customer deployments.
Core Systems as Multilayered Data Management Systems
The author states that there is no such thing as a 'one size fits all' marketing strategy in today's day and age. She goes on to cover a few ways that FIs can be improve their online marketing.
More than 40 central banks worldwide are experimenting with blockchain technology, says a report by the World Economic Forum. The report analyzes how different central banks are either examining what blockchain can be used for or are outright experimenting with central bank digital currencies (CBDCs). They are are exploring blockchain technology with an eye to potentially issue a digital currency in the future.
An increasing number of challenger banks, neobanks and digital offshoots are being born in the cloud and the technology is now being used by traditional FIs and new players alike for all IT needs. The cloud allows them to focus on solving accountholder problems rather than worrying about provisioning infrastructure. The article goes on to list many cloud advanatages.
VMware is teaming up with Dell/EMC to offer a hardware/software package rolled up into a managed SD-WAN service. The package includes VMware SD-WAN by VeloCloud software available as a subscription coupled with appliances available in multiple configurations capable of handling 10Mbps to 10Gbps of traffic, depending on customer need.
ThousandEyes announced ThousandEyes Synthetics, an Internet-aware synthetic monitoring solution for proactive detection of modern application performance issues. The software visually correlates application performance to underlying infrastructure and Internet delivery performance in a single, shareable dashboard to help with root cause identification and collaborative issue remediation.
In this article PYMNTS examines how contact centers are using technologies like AI, biometrics and multifactor authentication (MFA) to keep callers satisfied and, most importantly, safe.