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April 13, 2020

This Week's News is Sponsored by Better Branches ~



General News


Horizon Credit Union Partners with Sharetec

Sharetec System announced that Horizon Credit Union of Kingsport, Tennessee has opted to implement their Sharetec Core Processing Solution. Horizon serves 6,318 members and has assets of approximately $56 million.



Jack Henry Enhances Lending Capabilities to Support the CARES Act

Jack Henry announced that Jack Henry Lending has expanded its commercial lending suite of solutions to include the capabilities CUs need to efficiently support Paycheck Protection Program (PPP) loans.





Hardware News


March Networks Introduces AI-Enabled ME6 Series IP Cameras

March Networks has introduced its ME6 Series IP Cameras, a new 6MP camera line powered by Artificial Intelligence (AI). The ME6 Series use Deep Neural Network processing power to help distinguish between people and vehicles. In addition to AI-powered analytics, the ME6 Series also incorporate Digital Overlap High Dynamic Range (DOL- HDR), the latest in HDR sensor technology for superior image quality in highly contrasted lighting conditions.



Schneider Electric Launches Cooling for Edge Devices

Schneider Electric has introduced a system for cooling individual server racks in remote and edge locations that aren’t well suited for traditional data center cooling schemes. Uniflair Rack Mounted Cooling is a split system consisting of the air conditioning unit that goes in the cabinet and a fan that vents hot air from the cabinet to the outside. This design is for non-standard data centers with no air conditioning and offers up to 3.5kW of cooling to cool a single rack of IT equipment.



Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)


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Software Updates


Zoom Alternatives Have Their Own Video-Conferencing Drawbacks

Zoom’s privacy flaws, already worrisome before the pandemic, have become a full-fledged crisis of late. While Zoom moderators have the option of password-protecting video meetings, many don’t. If concerned users are looking for an alternative to Zoom, an array of video-conferencing options already exist. There are the legacy platforms that people are familiar with, like Microsoft’s Skype, Cisco’s Webex, Google Hangouts, and BlueJeans. But the trouble with abandoning Zoom for another platform is that they all have their own drawbacks, whether it’s cost, no end-to-end encryption, or limits on the duration of calls or number of participants.



How to Use Windows 10 Quick Assist to Give or Receive Remote Support

Quick Assist is an application in Windows 10 much like Team Viewer, and it provides a quick way to support remote users. While Remote Assistance, which was originally part of Windows XP, is still available in Windows 10, Quick Assist is a more flexible tool and easier to use. Remote Assistance can also be vulnerable to attack, so it’s something you might want to disable.



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Hyosung Extends Retail ATM Warranties Due to COVID-19

Hyosung is extending its retail ATM warranties for all Halo II, 2700, Force, and 5200SE, models set to expire between Jan. 1 and Dec. 31, 2020. The extension adds 12 additional months of coverage to those warranties. If the warranty has already expired in 2020, Hyosung America will retroactively credit the account.



Cash in the Time of Covid: Why We Need to Listen to the Experts to Protect This Vital Payment Method

The broad consensus is that using cash is low risk from a health perspective - no different to handing packaging in the supermarket, for example. The WHO advises the public to wash their hands after handling money, especially if handling or eating food. But they haven't issued a warning about using banknotes.



Why Cash Recycling Is a Must During COVID-19

A cash recycler can dispense, count, track, store, sort, reconcile, authenticate and accept cash and reduce vault holdings. And in this day and age, most importantly, cash recycling reduces the opportunity for multiple touchpoints, helping to keep users and staff safer.



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CU Success Stories  


Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:  

Share One

Share One

and their client is:

Missouri Valley Federal Credit Union

Credit Unions - if you have a vendor that you are happy with then please This email address is being protected from spambots. You need JavaScript enabled to view it.!

Vendors - if you have a credit union that is happy with your solutions then please This email address is being protected from spambots. You need JavaScript enabled to view it. and we will give you a $100 discount on your Case Study!


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Wireless World


Mobile App Spending to Double by 2024, Despite Economic Impacts of COVID-19

Though COVID-19 is having an impact on the app stores’ revenue, growth remains strong. Worldwide consumer spending in mobile apps is projected to reach $171 billion by 2024, which is more than double the $85 billion from 2019. This total, however, is about $3 billion (or 2%) less than the forecast the firm had released prior to the COVID-19 outbreak.



How CUs Can Stay Ahead of the Curve as Contactless Payment Use Rises Because of COVID-19

Without a doubt, contactless payment methods are important to the future of credit union service. This article looks at: Contactless Payment Options; Current Consumer Attitudes; and What Can Credit Unions Do.



Wireless World Sponsored by
Member Access Pacific (MAP)



The MAP App™ is the first network-branded prepaid card exclusively serving credit unions to offer mobile banking -
contact us now to learn more about this market-leading innovation for credit unions:

(866) 598 - 0698

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Security Section


The Fallout from ID Fraud and Account Takeovers Includes a Lot More P2P Payment Fraud

Losses from identity fraud grew 13% in 2019 to $16.9 billion even though instances of ID fraud fell nearly 10%, according to the newly released 2020 Identity Fraud Report from Javelin Strategy & Research. The study also found that person-to-person payments fraud increased 733% from 2016 to 2019. Their study estimates 5.1% of consumers fell victim to ID fraud last year, down from 5.7% in 2018. Still, 2019’s total dollar losses grew $2.2 billion from $14.7 billion the year before.



Theta Lake Offers Three Free Months of AI-Based Safety and Compliance for Zoom Customers

Theta Lake announced its offer of three free months of its AI-based Compliance Suite for Zoom customers. They claim that their solution provides deep supervision and risk detection features for Zoom. It provides automatic detection of acceptable use and compliance risks across all the ways employees can engage during a session, including voice, video, and chat content, as well as all shared or shown files and visual content.



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Technology and Marketing


Could You Be Doing Better with Email Marketing?

Building an email marketing strategy can be time-consuming and difficult, especially for small organizations. Tools like Email Skript can help by generating a complete email sequence for you. You can adjust the tone of your email manually and have it written in a different style with just the click of a button.



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Online Banking/E-Commerce/Website Design


Iowa CU Becomes First in State to Use Remote Online Notarization to Close Mortgages

An Iowa credit union has become the first in the state’s history to use remote online notarizations (RONs) to close a mortgage loan. The loan was closed by Collins Community Credit Union in conjunction with FinTech LenderClose.



Shift in Payments Habits Because of Coronavirus Fears Could Bolster Central Bank Digital Currencies

A shift in payments behavior brought on by the COVID-19 pandemic could spur demand for digital methods like central bank-issued digital currencies (CBDC). However a Bank of International Settlements (BIS) bulletin notes that "CBDC would in particular have to be designed allowing for access options for the unbanked and (contact-free) technical interfaces suitable for the whole population."



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Internet Access


RingCentral Announces New Video Features as Interest Skyrockets for Work from Home Platforms

Cloud communications and collaboration provider RingCentral unveiled its latest video tools, announcing RingCentral Video as part of its suite of offerings, which include messaging, video, and phone solutions. One of the key features that differentiates RingCentral Video from other similar tools is that it offers a browser-based experience, allowing users to avoid weighty and at-times confusing downloads.



CFOs Looking to Make Remote Work, Telecommuting More Permanent Following COVID-19

The new normal telecommuting may be a bit more permanent than realized, as 74% of CFOs say they expect to move previously on-site employees remote post-COVID-19, according to a Gartner survey. Gartner found that almost a quarter of respondents said they will move at least 20% of their on-site employees to remote work permanently.



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Call Centers


Contact Centers Value AX. It’s Time Contact Center Executives Do, Too.

This article states that if customer experience (CX) and agent experience (AX) are two sides of the same coin, rarely does the C-Suite treat them equally in practice. It goes on to argue that a structured approach to AX improves contact centers’ ability to make the business case for a comprehensive and integrated experience strategy. It concludes that taking agent training and growth seriously not only improves performance and metrics today, but also lays a strong foundation for the unpredictable ways consumer preferences evolve.