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March 30, 2020

This Week's News is Sponsored by Better Branches ~



General News


VolCorp Forges Alliance with Zogo

VolCorp announced a partnership with mobile financial literacy app provider Zogo. Zogo is an iOS and Android app that pays users to learn about personal finance.



Meridian CU Selects Provenir for Risk Decisioning

Provenir, a provider of risk decisioning and data analytics software, announced that Meridian has selected their Provenir Platform. With more than 75 years of banking history, Meridian is Ontario’s largest credit union and the third largest in Canada.





Hardware News


Instant Issuance Is Here to Stay

When instant issuance was introduced into the market over 20 years ago, credit unions were the first to adopt it because it was seen as a competitive advantage over larger FIs. This article covers some key areas of consideration for an instant issuance program.



Tips for Cleaning Data-Center Gear in Response to Coronavirus

Data centers should have a clean room policy where people are required to sanitize their hands before they enter. Dell recommends powering down gear in advance of cleaning work. If this isn't feasible, they recommend that cleaning be limited to external surfaces such as handles and other common touch points. Dell says to avoid cleaners with chlorine, such as bleach; peroxides; solvents such as acetone, paint thinner, benzene, methylene chloride or toluene; ammonia (for example, Windex); and ethyl alcohol. They suggest that you moisten a microfiber cloth with a final concentration of 70% isopropyl alcohol by volume.



Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)


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Software Updates


Evasive Malware Increasing, Evading Signature-Based Antivirus Solutions

Evasive malware has grown to record high levels, with over two-thirds of malware detected by WatchGuard in Q4 2019 evading signature-based antivirus solutions. This is a dramatic increase from the year-long average of 35% for 2019 and points to the fact that obfuscated or evasive malware is becoming the rule, not the exception. Organizations of all sizes will need to deploy advanced anti-malware solutions that can detect and block these attacks.



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Many ATMs Remain up & Running During Challenging Times

Although some CU ATMs have become temporarily inaccessible due to branch closures in recent days, many are working double-time. Independent businesses operate nearly 60% of all ATMs in the U.S., and that includes many that are “branded” by FIs, notes the ATMIA. ATM companies and their employees are reportedly working double duty to keep up with demand on all manner of machines.



Urging Users to Use QR Codes at ATMs

Garanti BBVA, BBVA’s Turkish unit, has told their customers to use a QR code to make a withdrawal without touching the ATM. Even without a mobile device, they said that all ATMs and branch offices are being disinfected regularly.



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CU Success Stories  


Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:  

Millennial Vision Inc. (MVi)


and their client is:

Glendale Area Schools Federal Credit Union

Credit Unions - if you have a vendor that you are happy with then please This email address is being protected from spambots. You need JavaScript enabled to view it.!

Vendors - if you have a credit union that is happy with your solutions then please This email address is being protected from spambots. You need JavaScript enabled to view it. and we will give you a $100 discount on your Case Study!


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Wireless World


How FIs Can Improve Their Banking Apps

Mobile banking apps are designed to make digital banking more convenient for customers, yet 21.7 percent of consumers who use these apps are dissatisfied with them. This is true even for routine transactions, such as transferring money to friends and relatives or making retail payments. PYMNTS examines some ways to improve mobile apps in their Consumer-Centric Authentication Playbook: The Path To Banking App Adoption Edition which is available for download.



A Five-Step Action Plan to Mobilize ‘Mobile First’

Cornerstone Advisors offers a Five-Step Action Plan to Mobilize “Mobile First:” 1. Help Consumers Self-Educate; 2. Triage Virtual Weaknesses; 3. Get Gritty on Digital Servicing; 4. Make Risk-Based Decisions; and 5. Hold Daily Sprints with Team Engagement.



Wireless World Sponsored by
Member Access Pacific (MAP)



The MAP App™ is the first network-branded prepaid card exclusively serving credit unions to offer mobile banking -
contact us now to learn more about this market-leading innovation for credit unions:

(866) 598 - 0698

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Security Section


Free Security Resources for Work-from-Home Employees During the COVID-19 Crisis

This article covers vendor offers that will help organizations set up and protect remote employees faster. In some cases, vendors are also offering support services to help companies through the set-up and deployment processes. Keep in mind that most if not all these offers are extended free trials. At some point, you will be expected to pay for these products and services if you decide to continue using them.



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Technology and Marketing


5 Email Marketing Trends That Can Make You More Efficient

Email marketing remains one of the most effective and affordable ways to communicate with consumers, build credibility, boost your brand recognition, and increase sales. However, creating and monitoring email marketing campaigns are time-consuming - this article provides some tips to help with that issue.



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Online Banking/E-Commerce/Website Design


Experts Expect Even Faster Growth for Same-Day ACH as a $100,000 Cap Goes into Effect

NACHA, the governing body for the nation’s automated clearing house network, has raised the limit on same-day payments from $25,000 to $100,000. The move follows a similar action earlier this year by The Clearing House Payments Co. for real-time transactions and is expected to have appeal particularly for business-to-business payments, where the lower cap was widely seen as crimping usage. NACHA estimates the higher limit will boost the portion of B2B payments overall that are eligible for same-day processing to 97% from 91%.



How Video Banking Can Bolster FIs During Disaster

While many FIs are wading into video technology, only 15 percent of consumers surveyed say they have actually been invited to use it; only 3 percent have been able to use video banking both in-branch and online. It’s overwhelmingly popular among people who have tried it, with 90 percent saying they would use in-branch video banking again, and 85 percent saying they’d use online video banking again.



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Internet Access


Zoom and Comparably Leaders Share Best Practices for Managing Telecommuters

"My top five tips are to over-communicate, call out employees that are doing a good job, have really clear performance indicators, structure more meetings up front and give people more time and space to be with their families when they know they are meeting work obligations," Jason Nazar, CEO of Comparably, said.



Private Cloud Reimagined as Equal Partner in Multi-Cloud World

Private cloud – typically an on-premises data center that enterprises are attempting to retrofit with virtualization, automation, self-service, capacity planning, and other features that come built into the public cloud – has definitely taken a back seat for many organizations, but not necessarily for FIs. However, private cloud has always presented a challenge to enterprise IT on a number of levels, from conceptually figuring out the relationship between private and public cloud, to the nuts and bolts of designing and implementing a private cloud amid resource and staffing limitations. This article provides a brief synopsis of the new services that promise to bring the benefits of public cloud to the private cloud and create a true hybrid model.



With a Surge in Usage Due to COVID-19, Networks Are Fine, for Now: Nokia Deepfield

According to research by Nokia Deepfield that started the week of March 9, networks have seen an increase of 20% to 40% during peak usage in impacted regions. Traditionally, networks were built to meet peak demands during certain time periods, such as the Super Bowl, Mother's Day or streaming periods on Sunday nights, but now Nokia Deepfield is also seeing "unprecedented growth" in latency-sensitive applications during business hours. By most accounts, Internet networks are holding up just fine in the face of increased usage due to the impact of the coronavirus, but that could change over the coming weeks.



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Call Centers


Chatbots Are Amazing. but Stop Relying Only on Them to Improve Your CX

The author states that by analyzing your customer journey from an agent support perspective, your brand can find ways to embrace AI technology that helps agents do their jobs even more effectively. He goes on to discuss 4 ways that you can use emerging AI technology to re-think traditional approaches to the customer experience (CX).