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September 28, 2020

This Week's News is Sponsored by Better Branches ~



General News


FIS Partners with the Clearing House to Bring Real-Time Payments to CUs

FIS is teaming with The Clearing House to bring real-time payment processing and settlement to CUs. Offered to CUs using FIS core banking systems, the new managed service connects them to the RTP network from The Clearing House, enabling them to initiate and receive real-time payment transactions.



Illuma Signs 2 CUs

Veridian CU and Texas Dow Employees CU, announced a joint investment in Illuma Labs, a Plano, Texas-based provider of voice authentication. Illuma Labs’ voice authentication product, Illuma Shield, is described as a “real-time audio authentication platform to secure voice communications, and uses signal processing, machine learning and artificial intelligence to provide faster, more accurate authentication than the use of PINs, passwords and personal questions.”





Hardware News


Pandemic Gives VDI a New Lease on Life

There are two principal arguments for Virtual Desktop Infrastructure (VDI): cost and security. Because the bulk of the processing is done on the server, organizations don’t always need to deploy high-end hardware to their employees which is why it has been gaining in popularity during the pandemic. However, organizations using VDI often find that they need to spend more on data center and networking infrastructure to speed up response times, offsetting their savings on client hardware.



Samsung Debuts Next-Generation SSDs, Doubling Performance of Previous Gen

Samsung says its new PCIe 4.0 NVMe solid state drive, the Samsung SSD 980 PRO, doubles the read/write speeds of previous-generation PCIe 3.0 technologies to 7,000 MB/s and 5,000 MB/s, respectively, which also happens to be over 12 times faster than SATA drives. To keep things cool, Samsung redesigned the SSD's thermal management, bringing cooling components closer to the controller, which has the added benefit of keeping the component's design extra slim.



Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)


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Software Updates


What's New in Windows 10 Version 20H2

Windows 10 version 20H2 is available as an optional update, meaning you'll have to explicitly choose to download and install the 20H2 update unless your device has reached the end of support for your current Windows 10 version. The company has changed the way it labels new feature updates to use H1 and H2 where the month number used to be. This article lays out a list of what's new in this version.



How to Consolidate Network Management Tools

Many IT shops are getting serious about winnowing the tools they use for network capacity planning, monitoring, event correlation, configuration management and more. This article goes on to present several best practices and guiding principles to help organizations consolidate and optimize their network management toolsets.



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CIMA CashUp Software Deployed at 1166 FCU

1166 Federal Credit Union, located in Swedesboro, NJ, is the first site in the U.S. to deploy CIMA's CIMA's CashUp software. The software for CIMA Teller Cash Recyclers includes handling cash operations, accounting management, shared cash and separated cash, user management, and problem resolution.



COVID-19 Drives Interest in Antimicrobial Coatings

COVID-19 has drastically changed the perception of hygiene and cleanliness, spurring interest in antimicrobial coatings, according to a new report from Lux Research. However, not all antimicrobial coatings are created equal — some are only effective against bacteria and not necessarily viruses, so users need to choose carefully. Metallic antimicrobial agents like silver and copper can be effective against both bacteria and viruses, while Other solutions like photocatalytic, enzyme-based and bio-based coatings have also been shown to be effective against bacteria and viruses.



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CU Success Stories  


Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:  

Connect Financial Software Solutions


and their client is:

Altra Federal Credit Union

Credit Unions - if you have a vendor that you are happy with then please This email address is being protected from spambots. You need JavaScript enabled to view it.!

Vendors - if you have a credit union that is happy with your solutions then please This email address is being protected from spambots. You need JavaScript enabled to view it. and we will give you a $100 discount on your Case Study!


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Wireless World


Mobile Banking Is on the Rise Due to Covid - but Something’s Lacking from Most Apps

This article states that virtual banking platforms must ultimately act as digital branches by using capabilities like secure messaging, digital signatures, and a seamless tracking of finances, transactions, and banking communications in real-time. It goes on to say that it is critical for FIs to to integrate features focused on convenience and accessibility such as messaging, video chat, document collaboration, and more, to create an engaging solution for consumers to use from anywhere, and at any time.



Contactless Is Gaining Favor Fast Among Consumers and Merchants, AmEx Data Show

Some 70% of merchants say their customers have asked for contactless payments, according to AmEx Payments Consulting Group. Most merchants—73%—prefer their customers to pay with a card or mobile app instead of having to handle cash. Merchants also view contactless payments as contributing to improving health and safety, with 80% of them saying contactless keeps the checkout area cleaner and safer.



Wireless World Sponsored by
Member Access Pacific (MAP)



The MAP App™ is the first network-branded prepaid card exclusively serving credit unions to offer mobile banking -
contact us now to learn more about this market-leading innovation for credit unions:

(866) 598 - 0698

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Security Section


Credential Stuffing Is Just the Tip of the Iceberg

Credential stuffing is a type of cyberattack where stolen account credentials typically consisting of lists of usernames and/or email addresses and the corresponding passwords are used to gain unauthorized access to user accounts through large-scale automated login requests directed against a web application. But while organizations are rightly worried about weathering a hurricane of credential-stuffing attacks, they also need to be concerned about more subtle, but equally dangerous, threats to APIs that can slip in under the radar. Attacks that exploit APIs, beyond credential stuffing, can start small with targeted probing of unique API logic, and lead to exploits such as the theft of personal information, wholesale data exfiltration or full account takeovers.



EyeLock Introduces Biometric Access System

EyeLock has released its EyeLock ID access system for connected workers. EyeLock ID combines its Myris iris authentication device and a software application to enable individuals to securely log on to computers, networks and apps. Myris is a handheld, USB connected, biometric solution for remote and on-site workers.



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Leaders Roundtable

Core Systems:

Integrating Digital, Payments and the Core

Celent - http://www.celent.com
Read Stephen Greer's comments:

Enhanced Software Products - https://www.espsolution.net
Read Matt Lefler's comments:

Member Driven Technologies - http://www.mdtmi.com
Read Gary Lee's comments:

Share One - http://www.shareone.com
Read Teri Van Frank's comments:

Sharetec - http://www.sharetec.com
Read Sharetec Partners' comments:

Symitar - http://www.symitar.com
Read Shanon McLachlan's comments:

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Technology and Marketing


Research Reveals Path to Improved CX Satisfaction Scores in Banking

The author states that the single biggest component of customer satisfaction — directly impacting loyalty and revenue — is emotion; not “happiness,” but feeling respected, appreciated and valued. Research firm Forrester has assessed the impact of numerous factors on not only the quality of consumer experience, but their effect on loyalty, differentiation and revenue - this article delves into their results.



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Online Banking/E-Commerce/Website Design


Temenos Makes 90 Second Onboarding Pledge

Temenos announced that Temenos Infinity now offers a real-time, end-to end account opening and onboarding digital experience - they claim that the account is fully funded and ready for use in just seconds. The company has integrated Temenos Infinity with technology company Prove, which offers prefill and identity authentication, to give FIs a fast way of onboarding and authenticating prospects opening accounts online using data gleaned from their mobile phone carrier.



Plastic Starts to Take a Back Seat as Mastercard Expands Its Digital Card Program

Mastercard announced plans to expand its Digital First card program in North America by partnering with payment processors to provide guidelines for consumer experience with digital payment cards. Launched in 2019, Mastercard’s Digital First card is downloaded directly to a consumer’s mobile wallet, in a manner familiar to consumers who have adopted Apple’s card. Card credentials are tokenized each time the card is used to make a purchase. Consumers also have the option of requesting a physical version of the card.



When Will the Self-Driving Wallet Arrive?

A self-driving wallet can be descibed as an online service you would use to receive money and buy things. But also, it would send your taxes to the IRS and invest a part of your cash as you wish automatically, for example. A complete self-driven wallet might not exist yet but there are services that hint towards becoming just that - the author uses Square’s online platform and Robinhood's mobile app and website that offer people the ability to invest in stocks, ETFs, and options as an examples.



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Internet Access


Cisco Extends SD-WAN Options with AWS, Azure Hybrid-Cloud Integration

Cisco has further broadened the cloud-integration options available to its SD-WAN customers with new connectivity options to AWS and Microsoft Azure cloud services. With these additions, Cisco’s goal is to ensure cloud-destined traffic gets into the cloud network faster, improving management, performance, security and reducing the latency that can impact cloud workloads. The enhancements center around Cisco’s SD-WAN Cloud OnRamp feature that lets customers tie distributed cloud applications back to a branch office or private data center.



Starlink Starts to Deliver on Its Satellite Internet Promise

The first performance numbers from SpaceX's Starlink satellite internet service are coming in and they're looking great. Starlink showed Internet performance tests with download speeds of around 100Mbps, upload speeds of around 40Mbps, and a latency of around 18 milliseconds. That's much better than conventional satellite internet, comparable to low-end cable Internet, and far beyond what most rural Internet users can get.



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Call Centers


Outbound Dialing Issues

Automated texts and emails may suffice in some circumstances, but outbound calls remain as relevant as ever. However, legacy outbound dialing technologies hamper FIs’ ability to reach their accountholders with important communications. The author offers some suggestions on how to better handle outbound calling.