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 Your source for the latest technology information of interest to credit unions across America.

Subscribe to our weekly e-mail newsletter and/or our monthly newsletter and stay on top of the latest technology trends in Hardware, Software, ATMs, Biometrics, Wireless, Online Banking, Marketing, Security, Internet Access and Call Centers.

February 3, 2014

~ This Week's News is Sponsored by Better Branches ~


General News

* D+H Rebrands Harland Products
* Record Growth for IMM in 2013
* Three Michigan CUs Form New CUSO
* Atomic CU Selects UltraData

Technology solutions provider Davis + Henderson Corp announced it has rebranded its legacy Harland Financial Solutions brands under the D+H banner and will operate as a single brand. D+H said it plans to take a phased approach to rebranding over the next eight months to ensure a smooth transition. The first phase is focused on the U.S. and will ensure all U.S. businesses operate as D+H.

IMM, a provider of eSignature, workflow and document solutions for credit unions, announced that preliminary financial results indicate 2013 was a year of record growth for the company. Its revenue increased approximately 22 percent over the previous year, while new product orders from existing and new customers increased an estimated 67 percent year-over-year from 2012.

Strategic Income Solutions is a new CUSO formed by three Michigan CUs: Alpena Alcona Area CU, Frankenmuth CU and Team One CU. They will offer products and services such as check printing, card personalization, identity theft protection, insurance and mortgage products.

Davis + Henderson Corporation announced that Atomic Credit Union has chosen its UltraData Enterprise Core solution. The Piketon, OH-based credit union also chose Cavion Internet Banking, Cavion Voice Banking, Cavion Mobile Banking, Cavion Bill Pay, Cavion Remote Deposit Capture, ActiveView Item Processing, Touché Analyzer business intelligence and the Servicing Director loan servicing system.


Credit Union InfoSecurity Conference Sponsored by
imsmartin consulting

The 12th annual CU InfoSecurity Conference will be held May 21 - 23, 2014 at the Red Rock Resort in Las Vegas, NV.

This is a one-of-a-kind conference - a security conference dedicated solely to credit unions. Highly experienced, expert speakers discuss the latest security trends as they specifically apply to credit unions. Also included is a virtual tour of The Partnership FCU and a Case Study of First Tech FCU. The CU InfoSecurity Conference is priced so that the majority of credit unions can afford it - just $395 per person and $295 for returning attendees. Topics include:


* Phishing 2.0 Exploits
* Anti-money Laundering
* DDoS Mitigation Strategies
* Advanced Log Management
* Effectively Using Data Feeds
* Owning Credit Union Networks
* Tuning Your Fight Against Fraud
* New Ways to Eliminate Malware
* Credit Union Virtual Security Tour
* Cyber Criminal Intelligence Programs
* Legal versus Enforceable eSignatures
* Building a Secure E-mail Infrastructure
* Next Generation Authentication Techniques
* Successful Security Awareness Training Programs

Click Here for information, agenda, reservations & more.

Hardware News

The NetVanta 1235P is a Fast Ethernet switch that utilizes ADTRAN's ActivReach Ethernet Technology to help break down existing cabling and distance constraints. It supports all grades of wiring - CAT5, CAT3 or legacy copper. This technology extends reach beyond limits of standard Ethernet - up to 1600 feet without the need for fiber, repeaters or additional switch infrastructure. It delivers 10/100 Mbps voice, data and Power over Ethernet (PoE) over existing cabling.

The Antec Digital Power Supply Tester is a very handy tool for quickly testing if a dead PC has a good power supply or not. Many PCs can display all the symptoms of a bad power supply, but it can turn out to be defective RAM or a bad motherboard. For $39.95, you can save time in checking out lifeless PCs.

The Minuteman PRO-RT Series UPS offers automatic voltage regulation and versatile configuration options for a range of small to medium load applications. The UPS incorporates line-interactive technology that preserves battery power by providing voltage regulation during voltage sags and/or surges. The PRO-RT Series can be used to support servers, telecom or VoIP systems, security systems, etc. 


Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)


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Software Updates

Fiserv announced that its Vantage Risk and Budgeting Manager application is available as a hosted software-as-a-service (SaaS) solution via the Intelligent Workplace web portal. The package integrates risk and budgeting processes into a performance management framework to provide a unified view of the key data needed to manage business.

When the Outlook personal storage folders file (AKA the .PST file) is corrupt, stress is sure to follow. Microsoft provides the Scanpst.exe tool, but it is known to have some issues, especially with larger files. DataNumen Outlook Repair v4.0 is one tool that can help. Outlook Repair can also split PST files into files under 2GB to work around Outlook's perennial file size problem and even recover unattached attachments to messages.


Software Updates Sponsored by
Raddon Financial Group (RFG)

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The ATM Industry Association announced the release of its report analyzing the risks of not properly preparing for the migration from Windows XP to a Windows 7 OS following Microsoft’s end-of-support for XP in April this year. Entitled “Risks of Maintaining Windows XP Platform for ATMs”, the report recommends steps for mitigating or eliminating these risks of the end-of-support and is aimed at helping members understand the full impact of the OS change.

BBVA Compass is piloting an ATM drive-thru concept that lets customers consult with their staff by video. The new drive-thru system in Houston allows them to provide many of the services offered inside the branch via self-service in real time. It was developed in conjunction with Wincor-Nixdorf.

BVK is an ATM solutions company founded in 2004 and provides various ATM security and monitoring systems. One of these is the ase-ng, or Anti-Skimming Eye New Generation, which is a multi vendor anti-skimming solution with jamming technology. It features 9 different error codes and a SDK is included for any monitoring system.


ATMs/Kiosks Sponsored by
Heritage Industries

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CU Success Stories  


Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:



and their client is:

New England Federal Credit Union

Credit Unions - if you have a vendor that you are happy with then please This email address is being protected from spambots. You need JavaScript enabled to view it.!

Vendors - if you have a credit union that is happy with your solutions then please This email address is being protected from spambots. You need JavaScript enabled to view it. and we will give you a $100 discount on your Case Study!


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Wireless World

A new patent filed by Apple indicates that the smartphone manufacturer will be moving towards enabling mobile payments with its new device, the iPhone6. Their patent application is for a contactless method that initiates mobile payments at the point of sale through NFC and then hands the transaction off to a Bluetooth connection for completion. However the Smart Card Alliance believes that Bluetooth's security is innately weaker than NFC's security and thinks that NFC is a superior solution.

Geico and USAA have incorporated voice recognition in their mobile apps, and now Wells Fargo is testing it out as well. The goal is to advance voice commands beyond simply moving through the app and into more complicated tasks. One example is being able to extract spending habits by asking questions such as “How much did I spend at restaurants last month?”


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Security Section

Feedzai, a 5 year old European firm, just launched its anti-fraud service in the U.S. They use big data and machine learning routines to generate a score for each transaction. The company claims that they can deliver scores ranging from zero to 1,000 on each transaction in the time it takes for Google to serve up online search results. Pricing is under a penny per transaction and varies with volume.

Javelin Strategy and Research estimates card fraud impacted 7.5 million Americans in 2012, amounting to nearly $8 billion in losses. Their studies suggest that more FIs need to alert cardholders when a card-not-present transaction occurs in an account, in view of the growth of CNP fraud. Institutions that earned positive scores in fraud detection offered round-the-clock account suspension following a fraud incident, promoted zero liability for fraudulent transactions, and offered identity fraud resolution assistance to cardholders.


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Leaders Roundtable


Addressing the Big 3: Compliance, Fraud & Cyber Security


DirectRM -
Read Donald E. Malloy's comments:

Easy Solutions -
Read Daniel Ingevaldson's comments:

Harland Financial Solutions
Harland Financial Solutions -
Read Jeff Marshall's comments:

Horsetail Technologies -
Read Mark Berman's comments:

Integrated Media Management -  
Read John A. Levy's comments:

Incapsula -
Read Marc Gaffan's comments:

LogRhythm -
Read Mike Reagan's comments:

Mimecast -  
Read Mounil Patel's comments:

Hyland Software -
Read Steve Comer's comments:

ProPay -
Read Dr. Heather Mark's comments:

Rallypoint Solutions -
Read Kris Zupan's comments:

RPost -
Read Zafar Khan's comments:

SilverSky -
Read Andrew Jaquith's comments:

Spikes Security
Spikes Security -
Read Branden Spikes' comments:

TrustCC -
Read Andy Robbins' & Brandon Henry's comments:

Wombat Security Technologies
Wombat Security Technologies -
Read Joe Ferrara's comments:



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Technology and Marketing

GTE Financial has introduced GTE Get Fit which tracks members’ steps and other physical activities and rewards them with cash and discounts to local businesses based on the work they put in. The Tampa-based credit union partnered with Walkmore to develop the web platform that works with smartphone or wearable computing device apps such as RunKeeper or FitBit that track physical activity. The steps members take during a day are translated into points that are redeemed for rewards.


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Online Banking/E-Commerce/Website Design

Search capabilities vary from website to website, but dynamic knowledge database proponents argue that their systems are far superior and help reduce expensive contact center interactions. All systems cover popular inquiries, but some are going above and beyond with features such as integration into social media and mobile banking channels. Some credit unions run direct mail and email marketing campaigns touting the powers of their self help online systems directly to members who frequently contact their call center.

Korea’s Hana Financial Group has worked to make their website as mobile-optimized as possible. Korea has very high mobile penetration rates and their website is in response to this demand. They have developed an app and accompanying workflow that they claim can process a mortgage online in five steps from application to closing.


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Internet Access

For organizations that are thinking about switching from fixed to wireless Internet access, Sierra Wireless has launched the AirLink ES440 LTE gateway. The ES440 can be used to provide a primary or secondary wireless network connection and supports 4G speeds at up to 100Mbps. It is compatible with AT&T's and Verizon Wireless' respective LTE networks.

The LogiTech CC3000e ($999) is an upgrade to their existing conference-based system, the BCC950 ($249). While the BCC950 was geared to provide video conferencing for up to five people, the CC3000e is aimed for rooms that can handle up to 10 attendees. The system utilizes a HD webcam and a speakerphone for audio - the system then ties into a computer via USB cable. Displaying the image on a larger screen can be done through standard projector inputs. The camera provides a 90-degree field of view, H.264 support, 10x zoom and a 260-degree pan, 130-degree-tilt,

Sprint Complete Collaboration, the telecomm's managed and cloud-based unified communications (UC) solution, now supports Microsoft Lync. Sprint’s UC portfolio provides unified communications across multiple locations and devices; it includes integrated SIP Trunking and enhanced mobility with features such as mobile access to meetings, presence and availability status, and instant messaging while away from the office.


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Call Centers

Some contact centers use Skype, Oovoo or FaceTime to conduct hiring interviews with candidates, but now there is a new tool called InterviewStream that offers online, pre-recorded video interview questions. Candidates can launch their interview process the moment they apply for a job. The video questions - which can be from a library or custom developed - can replace a general phone screening process or focus on ensuring candidates have depth in a particular skill set.