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 Your source for the latest technology information of interest to credit unions across America.

Subscribe to our weekly e-mail newsletter and/or our monthly newsletter and stay on top of the latest technology trends in Hardware, Software, ATMs, Biometrics, Wireless, Online Banking, Marketing, Security, Internet Access and Call Centers.

May 19, 2014

~ This Week's News is Sponsored by Better Branches ~


General News  

* Three CUs Sign with Corelation in Cooperative Effort
* Christian Community CU Selects Symitar`s Episys
* CPS IBEW FCU Chooses Sharetec Core
* CU*Answers Adds New Credit Union Owner

Three credit unions pooled their resources to sign with core processor Corelation and will convert to Corelation`s KeyStone core in 2015 and will run on a single IBM box located at the data center of Corelation`s partner, Wescom Resources Group. The three credit unions – which also make up the new Member Support Services (MSS) CUSO – include Aspire FCU ($183M; 24,374 members; Clark, NJ), Credit Union of New Jersey ($333M; 43,333 members; Ewing, NJ), and United Teletech Financial FCU ($323M; 21,358 members, Tinton Falls, NJ).

Jack Henry & Associates, a leading provider of technology solutions and payment processing services, announced that its Symitar division has singed the $577M Christian Community Credit Union to their Symitar EASE system. The California-based credit union will run the system in an outsourced delivery model. One hundred credit unions have now implemented Episys through Symitar`s outsourced delivery model.

Data Systems of Texas, an owner/distributor of the Sharetec System, announced that CPS IBEW FCU, San Antonio, TX, has selected Sharetec for its core and home banking processing. The credit union will also add an On-Line Loan Application, Mobile Banking with Remote Deposit Capture, On-Line Member Enrollment, and other Sharetec products.

CU*Answers, the West Michigan-based cooperative CUSO, announced that it had recently added another credit union owner. The newest investor is Monroe County Community Credit Union, located in Monroe, MI ($155M and 31,000 members).




Credit Union InfoSecurity Conference Sponsored by
imsmartin consulting

The 12th annual CU InfoSecurity Conference will be held May 21 - 23, 2014 at the Red Rock Resort in Las Vegas, NV.

This is a one-of-a-kind conference - a security conference dedicated solely to credit unions. Highly experienced, expert speakers discuss the latest security trends as they specifically apply to credit unions. Also included is a virtual tour of The Partnership FCU and a Case Study of First Tech FCU. The CU InfoSecurity Conference is priced so that the majority of credit unions can afford it - just $395 per person and $295 for returning attendees. Topics include:


* Phishing 2.0 Exploits
* Anti-money Laundering
* DDoS Mitigation Strategies
* Advanced Log Management
* Effectively Using Data Feeds
* Owning Credit Union Networks
* Tuning Your Fight Against Fraud
* New Ways to Eliminate Malware
* Credit Union Virtual Security Tour
* Cyber Criminal Intelligence Programs
* Legal versus Enforceable eSignatures
* Building a Secure E-mail Infrastructure
* Next Generation Authentication Techniques
* Successful Security Awareness Training Programs

Click Here for information, agenda, reservations & more.

Hardware News

A study by Backblaze of hard drive failures shows they don't fail any more often if allowed to run hotter than their recommended operating temperature. A Google study also found that their drives ran quite well under higher temperatures. However, a Microsoft study, conducted in 2012, came to a different conclusion - their drives (from an unnamed manufacturer) failed at higher rates under higher temperatures in their data centers.

If your credit union is in the market for a new workgroup printer, one of these six new models may fit the bill. They fall into a wide array of price points and speeds, but all clock in at around 30 pages per minute or more:

- Samsung Xpress M2885FW at $300 at 29 pages per minute (PPM)

- Canon imageRUNNER ADVANCE 500 iF at $5,250 at 52 PPM

- Oki Data Monochrome Multifunction Printer MB770 at $1,399 at 55 PPM

- Brother HL-S7000DN Monochrome Inkjet Printer at $3,000 at 100 PPM

- Lexmark MX812dxe Monochrome Laser Printer at $4,699 at 70 PPM

- HP Officejet Enterprise x585z at $2,799 at 75 PPM 


Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)


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Software Updates

GFI Software released GFI LanGuard 2014 R2, the latest version of their network vulnerability scanning and patch management solution. GFI LanGuard vulnerability assessment for network devices has been expanded beyond just Cisco and HP to include Linksys, Juniper, Dell, SonicWALL, 3Com, Nortel, IBM, Alcatel and NETGEAR hardware. With the new version, users can patch their entire network from a central console, whether for Windows, Linux, Mac OS X or 3rd-party applications.

Linoma Software announced the addition of SSO (Single Sign-On) support in its secure FTP server software, GoAnywhere Services, with the release of version 3.5. The new feature is specifically designed to simplify the user experience without sacrificing security. Additional enhancements include two new languages, custom disclaimers for all languages and new Virtual Folder commands. The GoAnywhere solution is comprised of three products:

  • GoAnywhere Director, a Managed and Automated File Transfer solution with full audit trails
  • GoAnywhere Services, a Secure FTP Server with optional Web Client for browser-based transfers
  • GoAnywhere Gateway, a Reverse Proxy DMZ gateway



Software Updates Sponsored by
Raddon Financial Group (RFG)

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The ATM Industry Association has expanded its regulatory and compliance monitoring service that includes Regulation Alerts and Compliance Profiles, to encompass new legislative monitoring for 11 states. The new service, called iStateLink, reports on a broad array of relevant topics including; ADA, surcharges, signage, licensing, taxes on fees, government assistance, availability of funds, overdrafts and interchanges. The new service, which updates the status of each monitored bill daily, is available free to all ATMIA members.

Legislators in Massachusetts Re proposing a new bill that they say would increase ATM safety. The measure would require ATMs to provide adequate lighting, card-activated doors that work, transparent glass, interior mirrors, and a panic button or reverse pin that alerts police. Many ATM deployers in the state are adamantly opposed to the bill, especially the reverse pin or panic button requirement which they contend could create a more dangerous situation or trigger a lot of false alarms.


ATMs/Kiosks Sponsored by
Heritage Industries

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CU Success Stories  


Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:


Stirling Systems Group


and their client is:

Los Angeles Firemen’s Credit Union

Credit Unions - if you have a vendor that you are happy with then please This email address is being protected from spambots. You need JavaScript enabled to view it.!

Vendors - if you have a credit union that is happy with your solutions then please This email address is being protected from spambots. You need JavaScript enabled to view it. and we will give you a $100 discount on your Case Study!


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Wireless World

According to a Federal Reserve study conducted from last summer, almost one-quarter of mobile phone users say they have accessed mobile banking in the past 12 months. In response to growing mobile banking uptake, some financial institutions are looking to advance to "Mobile Banking 2.0." Some of the features of this next generation of mobile services include:

- personal financial management

- enhanced fraud prevention services

- photo bill pay

- photo balance transfer

- enhanced account opening capabilities

- streamlined loan applications

St. George Bank, the first Australian bank to launch online banking, back in 1995, is dropping the service, and replacing it with a version of its mobile banking platform. The bank is also implementing beacon technology to communicate with customers` smartphones in two of its Sydney branches. St George also has a Google Glass app in production, and is working on a smartwatch app.

The NCUA's Office of Small Credit Union Initiatives is offering grants for new products and services at low-income credit unions, and the emphasis this year has been on helping to provide mobile apps for rural and urban service areas alike. St. Louis Community Credit Union took advantage of a grant to develop a mobile app for their members in conjunction with a company called My Mobile Fans which advertises customized apps for as little as $299.


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Security Section

The National Incident Response Team (NIRT) is tasked with protecting the U.S. central banking system. The crack cyber security unit is composed of about 100 government employees in New Jersey, just outside Manhattan. Among the team's most important protectees is the Fedwire Funds Service. By some accounts, the NIRT's monitoring system is so sophisticated that if a Federal Reserve employee at any of the system's twelve regional banks connects an unauthorized phone or other device to their work computer, the NIRT will be alerted and, if necessary, confiscate the computer and run forensic tests on it. The team offers eight different security services to the Fed board and its reserve banks, primarily security monitoring, forensic analysis of traffic flows and attempted cyber attacks, and alerts and warnings about potential threats.

Pwnie Express updated the Pwn Phone, a phone that doubles as a penetration testing device for evaluating wired, wireless and Bluetooth networks. The company says that using the popular LG Nexus 5 phone, the Pwn Phone delivers 100+ popular open source assessment and penetration testing tools in a convenient form factor.


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Leaders Roundtable


Addressing the Big 3: Compliance, Fraud & Cyber Security

D+H -
Read Jeff Marshall's comments:

DirectRM -
Read Donald E. Malloy's comments:

Easy Solutions -
Read Daniel Ingevaldson's comments:

Horsetail Technologies -
Read Mark Berman's comments:

Integrated Media Management -  
Read John A. Levy's comments:

Incapsula -
Read Marc Gaffan's comments:

LogRhythm -
Read Mike Reagan's comments:

Mimecast -  
Read Mounil Patel's comments:

Hyland Software -
Read Steve Comer's comments:

ProPay -
Read Dr. Heather Mark's comments:

Rallypoint Solutions -
Read Kris Zupan's comments:

SilverSky -
Read Andrew Jaquith's comments:

Spikes Security
Spikes Security -
Read Branden Spikes' comments:

TrustCC -
Read Andy Robbins' & Brandon Henry's comments:

Verafin -
Read Brendan Brothers' comments:

Wombat Security Technologies -
Read Joe Ferrara's comments:

Zerto -
Read Ziv Kedem's comments:


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Technology and Marketing

Some observers believe that credit unions need to widen their lending and new member horizons and consider a somewhat taboo group of consumers: those who have filed bankruptcy and have been recently discharged. They recommend avoiding repeat filers and focus marketing efforts on those who have only filed one time for extenuating circumstances such as job loss, medical issues, divorce, etc. They argue these people can have positive characteristics:

- they have little to no debt

- they can`t file again for up to seven years

- their loans pay higher yields


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Online Banking/E-Commerce/Website Design

Fiserv announced that they will be offering a suite of services to help with EMV issuer strategies, personalization, transaction processing, risk management, and consumer and credit union education. The company can help issuers determine how much of their card portfolios should receive chip cards and at which dates. Meanwhile, Fiserv`s Accel electronic funds transfer network supports the technology needed to process EMV debit transactions whether the cards carry a Visa or MasterCard label.

FIS announced the launch of FIS Instant Card which allows credit unions to instantly issue ready-to-use credit, debit or prepaid cards to members in the branch. Utilizing a Private Cloud-based solution, FIS Instant Card requires no server software or processing hardware to be installed or maintained at a credit union`s location. Instead, all server hardware, security modules, card profiles, keys/encryption, EMV data preparation, PCI compliance and more are fully managed by FIS.


Online Banking Sponsored by


PSCU - The Nation's Leading CUSO

We offer leading edge eCommerce Solutions:

* Electronic Banking

* Mobile Banking

* Online Bill Pay

* Remote Deposit Capture

Contact us today:

(800) 443-7728


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Internet Access

Viptela is focused on building a more dynamic, agile WAN. The start-up company just announced what it is calling the Viptela Secure Extensible Network (SEN), which enables organizations to deploy, manage and secure WANs easily and cost effectively. Viptela`s solution is based on two components: a vEdge router located in the branches and a vSmart controller, which is the data center component. The solution is then tied together with the vManage Network Management System. Basically their goal is to bring software defined networking to the enterprise WAN.

Talari Networks announced APN (Adaptive Private Networking) 4.0, the latest version of the operating software that supports Talari`s WAN solutions. APN 4.0 can now support 256 sites (up from 128) with a single instance of the Talari solution. The company's WAN solution builds a detailed map of all paths through the WAN including a real-time understanding of packet loss, latency and jitter on each path. The APN solution then uses this information to direct WAN traffic down the optimal path based on network conditions and organization policies.


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Call Centers

A tag cloud is a visual depiction of frequently used words, typically on a website. For contact centers, a tag cloud depicts words or concepts that come up within the context of caller interactions. Member service reps generate tags based on their calls, and those tags that are being used more frequently appear in a different font color and size. This allows agents to quickly see what topics are trending throughout the contact center and can provide insights as to caller needs. Tag cloud proponents say that they are valuable because they allow supervisors and agents to see at-a-glance what is trending which in turn helps them identify the best products and services to sell, and more efficiently troubleshoot caller issues in real-time.