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April 6, 2015

~ This Week's News is Sponsored by Better Branches ~


General News  

* March Networks Launches BI Solution
* D+H to Acquire Fundtech
* ESP Signs Numerous CUs
* IMM Adds 10 CUs

March Networks, a leading provider of intelligent IP video surveillance for financial institutions worldwide, has introduced March Networks Searchlight4 for Banking. The new, video-based business intelligence solution provides credit unions with insights into member service, operations and marketing by incorporating intelligent analytics – including people counting, queue length and dwell time – from March Networks` MegaPX Indoor Analytics Dome camera.

DH Corporation announced that it has entered into a definitive agreement to acquire Fundtech. Headquartered in New York City, Fundtech is a top provider of financial technology with approximately 1,500 employees and 19 offices worldwide. D+H offers lending, payment, core banking, channel and optimization solutions to more than 7,000 financial institutions in the United States and Canada.

Enhanced Software Products (ESP), the Spokane, WA-based Credit Union Core Data Processor, recently announced that they have successfully renewed 100% of their clients in the first part of 2015. Six of these credit union clients have been renewing since 1996. The company also announced that received a 100% Client Satisfaction rating and 98% Solutions Satisfaction rating for 2014.

IMM, a leading provider of integrated eSignature, workflow and document solutions for credit unions, continues to experience strong demand for its cloud-based remote eSignature solution, Document Exchange. The 10 latest credit unions to select Document Exchange are Align CU (Lowell, MA), L & N FCU (Louisville, KY), Landmark CU (Waukesha, WI), Ohio's First Class CU (Cleveland), Pearl Harbor FCU (Waipahu, HI), Prairieland FCU (Normal, IL), Priority One CU (South Pasadena, CA), Seven Seventeen CU (Warren, OH), Tyndall FCU (Panama City, FL) and Voyage FCU (Sioux Falls, SD).



Credit Union InfoSecurity Conference Sponsored by
imsmartin consulting

 The 13th annual CU InfoSecurity Conference will be held June 3 - 5, 2015 in Las Vegas.

This is a one-of-a-kind conference - a security conference dedicated solely to credit unions. Highly experienced, expert speakers discuss the latest security trends as they specifically apply to credit unions. Also included is a virtual tour of F&A Federal Credit Union and a presentation by Alloya Corporate FCU. The CU InfoSecurity Conference is the only conference in the credit union movement that includes two nights lodging in a deluxe room as part of the already incredibly low price: just $595 per attendee and $495 for returning attendees. Topics include:

* Ransomware
* Securing VMs
* Cloud Security
* Breach Prevention
* Pervasive Security
* Device Configuration
* Transparent Encryption
* CU Virtual Security Tour
* Securing Virtual Branches
* Network Security Strategies

* Account Takeover Prevention

* Intelligence Driven Cyber Security

Click Here for information, agenda, reservations & more.

Also includes a behind-the-scenes tour of Zappos Headquarters - don't miss it!



Hardware News

Huawei's Tecal ES3000 PCIe SSDs (solid state drives) features a unique architecture that delivers very high performance specifications. The full-height half-length card comes in large capacities of 400 GB, 800 GB, 1.2 TB, and 2.4 TB. It also supports TRIM to increase recovery efficiency and reduce wear. TRIM allows an operating system to inform an SSD which blocks of data are no longer considered in use and can be wiped internally.

Microsoft has developed a backup power system that uses standard lithium-ion batteries like those found in power tools and electric cars. The software giant has submitted the specifications for its Local Energy Storage system to the Open Compute Project, which will allow equipment vendors to use their design and manufacture it for resale. The LES can replace traditional UPSes (Uninterruptible Power Supplies), which currently use bulky lead acid batteries, for providing backup power to servers and other IT gear, Microsoft said. The batteries are hot-swappable, meaning they can be replaced without shutting down servers, and LES is suitable for data centers of all sizes, including a data center closet with only a few servers. 


Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)


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Software Updates

Fair Isaac is piloting a new credit scoring system that uses alternative data that should make it easier for the millions of Americans that are currently unable to get credit cards or loans because they do not have enough credit history to generate a score. The FICO score will be generated with the help of property records, telecommunications and utility information. The pilot program is currently being offered by FICO, LexisNexis and Equifax. Twelve of the largest card issuers are currently taking part in the program, which enables them to receive an additional FICO score that they can use to extend credit to millions more people, the companies added.

VMTurbo says that their Demand-Driven Control platform provides real-time, automatable recommendations to assure virtual machine application performance while maximizing utilization. The software helps admins understand demand from application workloads, containers, network connectivity flow and I/O intensive events on virtual desktops as well as QoS and performance requirements. VMTurbo offers support for Hyper-V and VMware.



Software Updates Sponsored by
Raddon Financial Group (RFG)

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The ATM working committee of the EMV Migration Forum has released a new white paper that provides guidance for ATM deployers considering adding the facility for PIN change at the ATM. While the paper, "Implementing EMV at the ATM: PIN Change at the ATM," notes that PIN change at the ATM is not mandated by any of the payment networks, this service will provide a convenient way for an issuer to deliver PIN change and PIN unblock issuer scripts to a chip card.

The ATM Industry Association (ATMIA) announced that it has created a new level of membership specifically for financial institutions. One of the objectives of the new level is to allow for more individual members, which means that numerous FI departments can now become engaged in ATMIA activities and resources. Committee groups and Best Practices address ATM-related issues and processes for security, risk management, business development, and compliance, as well as operations.


ATMs/Kiosks Sponsored by
Heritage Industries

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CU Success Stories  


Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:  

Digital Resolve

Digital resolve

and their client is:

Lockheed Georgia Employees Community Credit Union

Credit Unions - if you have a vendor that you are happy with then please This email address is being protected from spambots. You need JavaScript enabled to view it.!

Vendors - if you have a credit union that is happy with your solutions then please This email address is being protected from spambots. You need JavaScript enabled to view it. and we will give you a $100 discount on your Case Study!


Wireless World Sponsored by
Member Access Pacific (MAP)



The MAP App™ is the first network-branded prepaid card exclusively serving credit unions to offer mobile banking -
contact us now to learn more about this market-leading innovation for credit unions:

(866) 598 - 0698

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Wireless World

Some analysts believe that the biggest use for financial apps on wearable devices will not be mobile payments, but instead will be alerts. They contend that the tiny screens on smartwatches are ideal for checking balances, receiving fraud alerts and keeping track of payments due. In other words, effectively delivering timely information outside of the login.

In a related story, Gartner is predicting that the rollout of the Apple Pay-supporting Apple Watch will provide about a 5 percent boost in Apple Pay adoption numbers. The research firm believes that mobile payments will entail a "long-evolving, multi-year rollout." One reason is that support for Apple Pay is still only available on a small percentage of the millions of terminals in the U.S. While there have been some usage and fraud problems with Apple Pay, Phoenix Marketing International calculates the user base of Apple Pay at 12 million individuals.


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Security Section

According to ThreatTrack Security, 1 in 3 security professionals recommend negotiating with cybercriminals for the return of stolen data or the restoration of encrypted files. However, security professionals within the healthcare and financial services sectors were least likely to recommend negotiating with cyber-extortionists with 92% and 80%, respectively, saying "No". About a quarter said that organizations should set aside funds (often Bitcoins) for negotiating with cybercriminals who encrypt or threaten to sell their pilfered data. Asked what types of data for which they would be willing to negotiate with cybercriminals:

  • 50% said they would never negotiate
  • 37% said Employee Data
  • 36% said Customer Data
  • 30% said Intellectual Property
  • 26% said Confidential Executive Communications
  • 22% said Financial Data

Macro-based malware has not been very popular for years - ever since Microsoft decided that "Disable all macros with notification" should be the default setting in Access, Excel, PowerPoint, Publisher, Visio, and Word. Yet both Microsoft and Trend Micro are reporting a sharp uptick in macro-based malware. Unsolicited emails with macro-based malware typically make use of social engineering lures like remittance and invoice notifications, tax and payment slips, payment confirmations, purchase orders, etc. If the correct settings are in place, an alert will inform the user that macros need to be enabled after trying to open the file, but enterprising cybercriminals will often provide step-by-step instructions on how to enable macros, or users will click on a pop-up that asks to Enable Content.


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Leaders Roundtable


Meeting the Challenges of Attacks, Breaches & Compliance

Alloya Corporate FCU - http://www.alloyacorp.org
Read Biff Myre's and Ron Schlecht's comments:

CatchFire Creative - http://catchfirecreative.com
Read Drew Schulthess' comments:

D+H - http://www.dh.com
Read Jeff Marshall's comments:

Easy Solutions - http://www.easysol.net
Read Daniel Ingevaldson's comments:

eScope Solutions - http://www.escope.net
Read Dean Marshall's comments:

Horsetail Technologies - http://www.horsetailtech.com
Read Mark Berman's comments:
HyTrust - http://www.hytrust.com
Read Hemma Prafullchandra's comments:
IMM - http://www.immonline.com  
Read John A. Levy's comments:

Info@Risk - http://www.infoatrisk.com
Read David Trepp's comments:
https://www.cunews.com/This email address is being protected from spambots. You need JavaScript enabled to view it.

Ingalls Information Security - http://www.iinfosec.com
Read Russell “Rusty” Wilson's comments:

KnowBe4 - http://www.knowbe4.com
Read Stu Sjouwerman's comments:

Millennial Vision - http://www.mviusa.com
Read Scott Cowan's comments:

Hyland Software - http://www.onbase.com
Read Steve Comer's comments:

PhishLabs - http://www.phishlabs.com
Read Stacy Shelley's comments:

Q2 - http://www.q2ebanking.com
Read Jay McLaughlin's comments:

Rallypoint Solutions - http://www.rallypoint.us.com
Read Kris Zupan's comments:

SilverSky - http://www.silversky.com
Read Andrew Jaquith's comments:

Xamin - http://www.xamin.com
Read Erik Gustafson's comments:


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Technology and Marketing

About a third of millennials do not think they will need a financial institution in their lives in the next five years, according to the Future of Finance report by Goldman Sachs. The firm's Millennial Disruption Index found that 73% of millennials are more excited about new offerings in the financial services space from the likes of Google, Apple and Amazon. Moreover, 71% would rather go to the dentist than listen to what banks have to say! They conclude that this age group is concerned with convenience, simplicity and innovation - it looks like these will be the key marketing and technology investment focal points going forward.


Technology & Marketing Sponsored by
Bluepoint Solutions


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Online Banking/E-Commerce/Website Design

FIME announced a new EMV consulting kit for small to medium sized credit unions. They say that their EMV Starter Kit for Issuers is an out-of-the-box consulting services package that includes all of the key components needed to effectively issue EMV chip cards (any combination of contact, contactless, credit or debit EMV chip cards). Credit unions have the option to customize their consulting kit by adding on FIME`s test tools and testing and certification services.

Microsoft has established a new company called Microsoft Payments which recently received a license from the State of Idaho Department of Finance to serve as a venue for handling and transferring money. There are also reports that the software giant has filed for similar licenses in the remaining states in the U.S. Some observers believe that Microsoft`s service won`t simply be a money transmitter, but rather it will also provide and sell prepaid debit cards. There are also numerous reports that Windows 10 will bring in support for host card emulation (HCE) systems, a key component of the mobile payment experience that can provide a more secure mobile payment environment.



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Internet Access

Palo Alto Networks is introducing a service dubbed AutoFocus which is an add-on to the company`s existing cloud-based service WildFire that constantly analyzes all its customers` networks for malware and exploits and downloads new rules every 15 minutes to Palo Alto hardware to automatically block the new threats it finds. The AutoFocus dashboard supplies information about flagged attacks with tags that show whether they come from a particular group or whether they are part of a larger campaign against a particular industry.

Interactive Intelligence launched its latest cloud services called PureCloud Collaborate and PureCloud Communicate. In addition to IP PBX capabilities, other features offered include searchable employee profile information, instant messaging, multi-user chat rooms, multi-party video conferencing, and desktop sharing to help increase employee productivity. The company offers support for multiple voice, video and mobile endpoints.


Internet Access Sponsored by
Ongoing Operations


Ongoing Operations - The Credit Union Movement's Top BCP & Technology (Cloud) Provider

Always-On Production Connectivity typically includes:

* Internet Connectivity

* Core System Connectivity

* Credit Union Connectivity

* Credit Card Processor

* Debit Card Processor

* ATM Processor

* Online Banking Provider

* Fedline / Federal Reserve Connectivity

* Enterprise Grade Firewall

* Intrusion Detection System


Contact us today:

This email address is being protected from spambots. You need JavaScript enabled to view it.


visit our blog for the latest BC/DR news: http://ongoingoperations.com/blog/


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Call Centers

Small contact centers (those with fewer than 50 agents) make up the fastest growing segment of contact centers. Small centers often have to hire people who can handle the broadest range of contacts e.g., multiple languages and different channels such as email and chat. Of course that often means that multilingual and multi-skilled agents require extra recruiting efforts and pay. Flexibility in skill sets also permits your center to utilize the “envelope strategy” whereby the center schedules enough agents to handle both the call load and other types of work, creating an "envelope" within which work is prioritized. When incoming volumes surge, all agents handle contacts; when it is light, some agents are reassigned to other tasks that they are qualified to handle.