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 Your source for the latest technology information of interest to credit unions across America.

Subscribe to our weekly e-mail newsletter and/or our monthly newsletter and stay on top of the latest technology trends in Hardware, Software, ATMs, Biometrics, Wireless, Online Banking, Marketing, Security, Internet Access and Call Centers.

January 19, 2015

~ This Week's News is Sponsored by Better Branches ~


General News  

* WWIS Acquires Alternative Computing Environments
* Fiserv Launches CardValet
* Rate Reset Launches Loan Acquisition Tool
* Commercial Business Systems Converts 3 CUs

Worldwide Interactive Services announced that it has acquired Alternative Computing Environments (ACE), a privately held software firm that offers reconciliation and investment modules as well as integration consulting services to credit unions. ACE products will be integrated with WWIS`s CUtopia core data processing system, OASys and credit union automation software.

Fiserv, a leading global provider of financial services technology solutions, launched CardValet, a mobile card management application that helps credit unions improve cardholder engagement and reduce fraud losses by allowing cardholders to monitor and control how, when and where their cards are used. CardValet is a turnkey mobile application that can be downloaded from the iTunes or Google Play Store.

Rate Reset has launched a program that allows credit unions to acquire auto loans and mortgages from other financial institutions. Through LOANGen, consumers enter their current, non-credit union auto and mortgage loan details. From there, they click through to see how their monthly payments will change once they change their auto loan term or mortgage rate with the credit union.

Commercial Business Systems (CBS) announced they have successfully converted three credit unions to their CAMS-ii Core Processing Solution during 2014. CBS now provides their CAMS-ii core solution to Front Royal Federal Credit Union, Front Royal, VA, Acclaim Federal Credit Union, Greensboro, NC, and Hampton Roads Educators` Credit Union, Hampton, VA.



Credit Union InfoSecurity Conference Sponsored by
imsmartin consulting

 The 13th annual CU InfoSecurity Conference will be held June 3 - 5, 2015 in Las Vegas.

This is a one-of-a-kind conference - a security conference dedicated solely to credit unions. Highly experienced, expert speakers discuss the latest security trends as they specifically apply to credit unions. Also included is a virtual tour of F&A Federal Credit Union and a presentation by Alloya Corporate FCU. The CU InfoSecurity Conference is the only conference in the credit union movement that includes two nights lodging in a deluxe room as part of the already incredibly low price: just $595 per attendee and $495 for returning attendees. Topics include:

* Ransomware
* Securing VMs
* Cloud Security
* Breach Prevention
* Pervasive Security
* Device Configuration
* Compliant Social Media
* Transparent Encryption
* CU Virtual Security Tour
* Securing Virtual Branches
* Network Security Strategies

* Account Takeover Prevention

* Intelligence Driven Cyber Security

Click Here for information, agenda, reservations & more.

Also includes a behind-the-scenes tour of Zappos Headquarters - don't miss it!



Hardware News

ViewSonic is rolling out new products including: ultra-HD 4K monitors, digital projectors, VDI endpoint solutions and commercial-grade digital signage. Its new EP5012-TL 50-inch interactive four-point touch ePoster is an all-in-one free-standing digital kiosk designed for applications such as credit union branch lobbies. It comes with an embedded media player, 8GB internal memory and bundled with content management software for playlist building, scheduling and exporting over a digital signage network.

Bank of Tokyo Mitsubishi UFJ is planning to employ two foot tall, $8000 robots as greeters in some its Tokyo branches. It is hoped that the robot will be able to greet customers in-branch and guide them to the correct counter. Dubbed NAO, the machines can answer basic questions in 19 languages and even analyze facial expressions and behavior via their forehead-mounted cameras. As a country, Japan employs over a quarter of a million industrial robot workers – more than anywhere else in the world. 


Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)


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Software Updates

Uptime Software consists of a monitoring server that collects information from several scanning methods, including SNMP traps, WMI, and its own series of agents installed on each Windows PC. It can handle Oracle, mySQL, SQL Server, Microsoft Exchange, WebSphere, IIS, WebLogic, NFS and Windows file shares, various VMware events, along with many other applications and situations. Uptime also has the ability to automate some common self-healing tasks, e.g., restart Windows services. Here is the pricing for Uptime: each element costs $99, with an element defined as whatever you are monitoring.

Facebook announced a pilot launch of Facebook at Work, which enables organizations to create private social networks where coworkers can collaborate and communicate. Completely separate from the public social network, Facebook at Work offers the same look, feel, tools and features as the popular platform, with a few key differences, such as no advertisements. "Employees' Facebook at Work info is safe, secure, confidential and completely separate from their personal Facebook profile," Facebook said.



Software Updates Sponsored by
Raddon Financial Group (RFG)

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ATM conversions to EMV are ramping up and naturally with this move comes with technical issues. One difference is that EMV readers, unlike magnetic stripe readers, must be serviced on a regular basis. In addition to contact wear, EMV card readers can gather card shavings and other debris. Some deployers have even gone so far as to have them swapped out on a regular basis. Due to issues of card quality, environmental conditions and user inexperience, some early deployment machines have experienced high transaction failure rates. However, some experts are predicting that longer term rejection rates should only be around 1 to 2 percent, which still represents a noteworthy increase over current mag-stripe failure rates.

By some estimates, hardware costs only around 18% of the total ATM deployment expenditure over an average lifetime of eight years. The remaining 82% of cost comes from:

- improving services offerings - software deployments - customization and other misc costs


ATMs/Kiosks Sponsored by
Heritage Industries

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CU Success Stories  


Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:  



and their client is:

Chevron Federal Credit Union

Credit Unions - if you have a vendor that you are happy with then please This email address is being protected from spambots. You need JavaScript enabled to view it.!

Vendors - if you have a credit union that is happy with your solutions then please This email address is being protected from spambots. You need JavaScript enabled to view it. and we will give you a $100 discount on your Case Study!


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Wireless World

Larky is a provider of location-based software that allows credit unions to send discounts and offers from local merchants to consumers as they walk or drive by. They permit credit unions to deliver card-linked offers to opted-in members in close proximity to participating stories using geo-fencing, and the offers feature the credit union's brand. Wells Fargo and Capital One are testing location-based services - Wells by identifying people who walk into branches, while Capital One is using the more standard merchant offers.

Bluebox is an enterprise mobile security startup that provides technology to distribute, manage, and secure the data and the mobile apps that employees need for their jobs. The company says that they build a wall of protection around the applications themselves, turning them into self-defending apps. They employ "data wrapping," which encrypts and protects the data on a device, as well as a data awareness engine, which separates corporate and personal data.

When tracking down Wi-Fi interference, an RF spectrum analyzer is a necessity. However, good RF spectrum analyzers are expensive, but RF Explorer is a low-cost spectrum analyzer (less than $120.) The manufacturer claims that its performance and sensitivity are on par with instruments that cost many times more.


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Security Section

In Trustwave's new “Security on the Shelf” report, the firm says that 28 percent of businesses are not getting the full value out of their security-related investments. Of the $115 per user that organizations spent on security-related software in 2014, 33 dollars of this investment was either underutilized or never used at all. They also note that organizations spent significantly more on security-related software, hardware and services in 2014 than they did in 2013: $115 per user vs. $80, representing an increase of 44 percent year-on-year. 35 percent of organizations said an important reason that their security-related software sat on the shelf was because IT has no time to implement the software solution properly; 33 percent say they simply don`t have the manpower.

EMVCo unveiled plans to use 3D Secure (3DS), a technology for shielding card-not-present transactions by adding more security to online checkout. The company says that their solution functions across multiple device platforms in e-commerce and mobile commerce settings. They state that the EMV 3DS 2.0 specification is designed to boost interoperability "by enabling the merchant to offer a better, more streamlined authentication experience across different devices and channels."


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Leaders Roundtable


Meeting the Challenges of Attacks, Breaches & Compliance

Alloya Corporate FCU -
Read Biff Myre's and Ron Schlecht's comments:

CatchFire Creative -
Read Drew Schulthess' comments:

D+H -
Read Jeff Marshall's comments:

Easy Solutions -
Read Daniel Ingevaldson's comments:

eScope Solutions -
Read Dean Marshall's comments:

Horsetail Technologies -
Read Mark Berman's comments:
HyTrust -
Read Hemma Prafullchandra's comments:
IMM -  
Read John A. Levy's comments:

Info@Risk -
Read David Trepp's comments: email address is being protected from spambots. You need JavaScript enabled to view it.

Ingalls Information Security -
Read Russell “Rusty” Wilson's comments:

KnowBe4 -
Read Stu Sjouwerman's comments:

Millennial Vision -
Read Scott Cowan's comments:

Hyland Software -
Read Steve Comer's comments:

PhishLabs -
Read Stacy Shelley's comments:

Q2 -
Read Jay McLaughlin's comments:

Rallypoint Solutions -
Read Kris Zupan's comments:

SilverSky -
Read Andrew Jaquith's comments:

Xamin -
Read Erik Gustafson's comments:


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Technology and Marketing

Looking to appeal to music lovers and fans of Amazon and iTunes, Idaho-based Capital Educators Federal Credit Union has launched their free “Tunes” checking account. It offers up to $5 reimbursements on Amazon and iTunes purchases. To qualify, users must make 12 debit purchases per quarter and enroll in eStatements. The account also refunds domestic ATM fees of up to $25 per quarter. Originally expected to appeal to Millennials, the credit union has discovered that the account garners nearly equal amounts of usage from members of all ages.


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Online Banking/E-Commerce/Website Design

According to the Federal Reserve Bank of Boston, for payments of $100 or more, 15.8 percent of purchases were paid in cash, while just 3 percent of bills were paid in cash. So, based on these data, the Fed notes that most consumer payments greater than $100 in value are made using noncash means of payment. They conclude that the need for a denomination as large as a $100 bill appears to be modest in the big picture of consumer payments.

Clinkle was hyped as a digital payments innovator, but now the well-funded startup has become a debit card with a complex rewards system. It has rebranded its app to the name “Treats,” a program that lets users send “treats,” or “rewards,” to friends. Unlike typical rewards card programs, users do not earn points for themselves. Instead, for every seven transactions, they get a “treat,” which they cannot use personally but can send to friends so that they can make purchases.

Kotak Mahindra Bank has launched a savings account that can be opened and managed via Twitter and Facebook. Once signed up with the Indian bank, users can also carry out a host of tasks, such as tweeting for their balance, through social media.


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Internet Access

AT&T spends about $20 billion per year on capital expenditures, and they recently announced a plan to adopt Software Defined Networking and Network Function Virtualization. The telecom giant has set a goal of software controlling 75% of their network by 2020. In essence, their traditional frame relay and ATM (Asynchronous Transfer Mode) networks are going away. In action, that means that AT&T customers should be able to easily and quickly add more bandwidth or change the quality of service between sites by themselves.

OneWeb plans to initially launch a low-earth-orbit satellite constellation of 648 satellites, and then launch as many as 2,400 small satellites in order to offer broadband Internet access. The broadband communications is owned by Virgin Galactic, and they have also received backing from Qualcomm for this planned world-wide Internet service. They plan to build a low cost two-stage rocket, known as LauncherOne, to launch the new satellites into space.


Internet Access Sponsored by
Ongoing Operations


Ongoing Operations - The Credit Union Movement's Top BCP & Technology (Cloud) Provider

Always-On Production Connectivity typically includes:

* Internet Connectivity

* Core System Connectivity

* Credit Union Connectivity

* Credit Card Processor

* Debit Card Processor

* ATM Processor

* Online Banking Provider

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* Enterprise Grade Firewall

* Intrusion Detection System


Contact us today:

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visit our blog for the latest BC/DR news:


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Call Centers

More than 63 million Americans will work from home by 2016, according to Forrester`s US Telecommuting Forecast. It can be financially advantageous to hire call center workers according to a Stanford study from November: working remotely can boost productivity by about 25 percent and save organizations $2,000 per employee annually. Other reasons to go with telecommuters include: broader access to relevant talent, reduced physical location costs, and elimination of commute times.