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 Your source for the latest technology information of interest to credit unions across America.

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March 2, 2015

~ This Week's News is Sponsored by Better Branches ~


General News  

* Pearl Harbor FCU Chooses Mobile Deposit from VSoft
* Jack Henry Introduces Online Payments/Donations Platform
* Xamin Announces Risk-Free Cybersecurity Threat Assessment
* MDT Signs Southwest Montana Community FCU

VSoft Corporation, a global provider of information and technology solutions for credit unions, announced its new partnership with Hawaii-based credit union, Pearl Harbor FCU. The credit union will leverage VSoft`s data center, VServe, to host the Mobile Deposit solution. VSoft`s Mobile Deposit solution is currently integrated with fifteen different mobile banking providers.

Jack Henry & Associates, a leading provider of technology solutions and payment processing services, announced that its ProfitStars division has added ProfitStars EPS SmartPay Express to its portfolio. Part of the Enterprise Payment Solutions product suite, this platform enables credit unions to provide custom online payment and donation services for business members.

Xamin is providing a risk-free consultative engagement and cybersecurity threat assessment for credit unions that includes a full network scan, a review of cybersecurity controls and data breach preparedness, an evaluation of core network design and configuration, and other services. The company, based in Chicago, is a leading national managed IT service provider (MSP) for financial services firms.

Member Driven Technologies (MDT) announced the signing of Southwest Montana Community Federal Credit Union, with branches located in Anaconda and Butte, MT. They plan on converting their core processing to Symitar Episys via the Member Driven Technologies credit union-owned service organization solution in early 2016.



Credit Union InfoSecurity Conference Sponsored by
imsmartin consulting

 The 13th annual CU InfoSecurity Conference will be held June 3 - 5, 2015 in Las Vegas.

This is a one-of-a-kind conference - a security conference dedicated solely to credit unions. Highly experienced, expert speakers discuss the latest security trends as they specifically apply to credit unions. Also included is a virtual tour of F&A Federal Credit Union and a presentation by Alloya Corporate FCU. The CU InfoSecurity Conference is the only conference in the credit union movement that includes two nights lodging in a deluxe room as part of the already incredibly low price: just $595 per attendee and $495 for returning attendees. Topics include:

* Ransomware
* Securing VMs
* Cloud Security
* Breach Prevention
* Pervasive Security
* Device Configuration
* Compliant Social Media
* Transparent Encryption
* CU Virtual Security Tour
* Securing Virtual Branches
* Network Security Strategies

* Account Takeover Prevention

* Intelligence Driven Cyber Security

Click Here for information, agenda, reservations & more.

Also includes a behind-the-scenes tour of Zappos Headquarters - don't miss it!



Hardware News

Microsoft recently debuted the Surface Hub, a futuristic 84-inch 4K TV-tablet-computer hybrid built for the workplace. This upcoming Windows 10 device features built-in cameras, speakers, microphones, Wi-Fi, Bluetooth and NFC. The Microsoft Surface Hub is geared toward office and business use, and the software giant says that it is more than just a centralized hub for video conferencing and presentations. The unit uses OneNote which is an existing Microsoft productivity program that works as a digital whiteboard, both viewable and sharable online, in order to make live collaborations easier.

Dell announced the expansion of its XC Series with new hyper-converged appliances that offer an increase in storage density. The XC Series Version 2.0 models are built on 13th generation (13G) PowerEdge Servers and are designed to address the demands of virtual desktop infrastructure (VDI), private cloud and big data workloads. The XC630 is slimmer than the previous-generation 2U XC720xd, but it can support more virtual desktop users. The XC630-10 offers several configurations and a maximum storage capacity of 9.6 TB. Meanwhile, the XC730xd-12 supports 32 TB of capacity, and the XC730xd-24 offers up to 20 TB. Both models come with several CPU, SSD and HDD options. 


Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)


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Software Updates

Targeting the small to midsize business (SMB) market, Avast Software announced a security suite designed to provide a range of business-class security tools at no charge called "Avast for Business." The suite includes many of the features for which the company is known, such as antivirus and Internet security, but also the ability to ensure that existing and new applications do not introduce new vulnerabilities using its cloud-based virtual sandboxes to analyze the programs. However, some capabilities, such as the ability to create VPNs and advanced firewalls, will come with subscription fees.

Netwrix Effective Permissions Reporting Tool is a freeware solution designed to monitor privileged accounts by reporting on effective permissions in Active Directory and file shares. The software helps IT professionals to see who has access to what, assess the performance of their security policies and detect insider misuse at early stages to minimize the risk of data breaches. The tool collects individual employee or group permissions for accessing data across Active Directory domain or file servers. It also helps to detect excessive permissions and in case of malicious activity, allows drilling down into effective permission details for rapid investigation, thus preventing privilege abuse.

Like most credit unions, ORNL Federal Credit Union has to manage numerous vendor contracts. However as a $1.6B asset credit union, this task is more onerous: they have over 2oo vendor contracts that they must carefully document and manage. For assistance, the Oak Ridge, TN-based credit union has turned to software provider InContract for assistance. Together they designed a hybrid solution that centralizes all contracts through ORNL`s legal department after individual departments sign off on them. The program provides a framework for assessing risk and rating vendors and alerts when contracts are coming up for auto renewal.



Software Updates Sponsored by
Raddon Financial Group (RFG)

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NCR recently debuted Kalpana which is the company's new thin client ATM solution. Kalpana (which is Sanskrit for "imagination") is EMV compliant and has passed security certification for PCI 4.0. Every transaction and service the consumer sees on the ATM monitor is provided through an enterprise server, while the machine is essentially a thin client Android machine. NCR states that transactions and services created for the Kalpana ATM environment can also be used on existing Windows-based thick client ATMs.

ATM Marketplace has unveiled the fourth edition of its ATM Future Trends 2015 report, an examination of the market forces currently working to shape the short-term outlook of the ATM industry. The report includes a survey of US consumers that found that:

- 48% said that it was essential to have access to a fee-free ATM

- 37% said that it was very important to have access to a fee-free ATM

Meanwhile the branch edged out the ATM 47% to 43% as the most important channel to have nearby. Finally, over half of surveyed consumers (52%) said that the integration of mobile banking and marketing with ATMs will be biggest trend in the next five years.


ATMs/Kiosks Sponsored by
Heritage Industries

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CU Success Stories  


Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:  

Network Box USA



and their client is:

Community Resources Credit Union

Credit Unions - if you have a vendor that you are happy with then please This email address is being protected from spambots. You need JavaScript enabled to view it.!

Vendors - if you have a credit union that is happy with your solutions then please This email address is being protected from spambots. You need JavaScript enabled to view it. and we will give you a $100 discount on your Case Study!


Wireless World Sponsored by
Member Access Pacific (MAP)



The MAP App™ is the first network-branded prepaid card exclusively serving credit unions to offer mobile banking -
contact us now to learn more about this market-leading innovation for credit unions:

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Wireless World

Softcard, formerly named ISIS, has been acquired by Google. Google previously had wireless carrier Sprint as a partner, and now has relationships with Softcard's consortium which consists of the other three main carriers: AT&T, Verizon and T-Mobile. Google says that the acquisition allows its wallet to now come pre-installed on many more devices. It is difficult to determine how many consumers are Softcard users, but according to the Softcard listing on Google Play, the Softcard Android app has been installed millions of times.

DBS has launched a new SMS queue system for its branches in Singapore. Under the new SMS 'Q' system, customers can obtain a queue number via SMS prior to visiting the bank. They will also receive notifications on the number of customers ahead of them. As part of the rollout, there will no longer be standing queues at their full-service branches; instead, there will be more seats so customers can sit down instead of stand in line while waiting for their turn.


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Security Section

Digital Guardian has released Digital Guardian 7.0 which enables centralized data classification, policy definition and enforcement. The company states that their package defends against both insider and outside threats with a single endpoint agent. The redesigned product architecture includes 1) Digital Guardian for Visibility and Control which delivers device control and encryption; 2) Digital Guardian for Data Loss Prevention; and 3) Digital Guardian for Advanced Threat Protection.

Dtex Systems, which started in Australia 15 years ago, has just launched its insider-threat-detection software in the U.S. The Dtex platform falls into the category of User Behavior Analytics. Their technology has three parts: a micro-agent deployed on endpoints, a server that gathers the data from the endpoints and an analytics engine that sorts it all out. In action, the system monitors users` behavior for 90 days to establish baseline behavior then seeks aberrations from it. To make the system more reliable, the company has created 330 behavior profile rule sets based on actual incidents that flag suspicious behavior.

LightCyber Magna works to identify suspicious lateral movement within a network that might indicate that attackers are attempting to branch out or elevate credentials before launching a full attack. Most perimeter defense programs do not care about traffic already within a network, which is one reason why so many advanced persistent threats remain hidden for so long. The Magna Platform employs Multivariate Adaptive Detection to help identify anomalous attack behavior across the entire attack lifecycle using broad data inputs, including network traffic (using DPI) and endpoint state.


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Leaders Roundtable


Meeting the Challenges of Attacks, Breaches & Compliance

Alloya Corporate FCU -
Read Biff Myre's and Ron Schlecht's comments:

CatchFire Creative -
Read Drew Schulthess' comments:

D+H -
Read Jeff Marshall's comments:

Easy Solutions -
Read Daniel Ingevaldson's comments:

eScope Solutions -
Read Dean Marshall's comments:

Horsetail Technologies -
Read Mark Berman's comments:
HyTrust -
Read Hemma Prafullchandra's comments:
IMM -  
Read John A. Levy's comments:

Info@Risk -
Read David Trepp's comments: email address is being protected from spambots. You need JavaScript enabled to view it.

Ingalls Information Security -
Read Russell “Rusty” Wilson's comments:

KnowBe4 -
Read Stu Sjouwerman's comments:

Millennial Vision -
Read Scott Cowan's comments:

Hyland Software -
Read Steve Comer's comments:

PhishLabs -
Read Stacy Shelley's comments:

Q2 -
Read Jay McLaughlin's comments:

Rallypoint Solutions -
Read Kris Zupan's comments:

SilverSky -
Read Andrew Jaquith's comments:

Xamin -
Read Erik Gustafson's comments:


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Technology and Marketing

Zafin has launched a new cloud-based analytics solution with an initial focus on optimizing the effectiveness of card loyalty programs. The company's miInsights module seeks to optimize each stage of the card loyalty lifecycle, including acquisition, increasing card usage, and retention and sustained engagement. Zafin has developed the patent-pending Customer Engagement Score (CES), a scientific measurement of the engagement level of members. Unique to each member, this score is calculated based on a range of inputs, including transaction activities, product usage, depth of relationship with the credit union, and redemption activities. The company says that their loyalty analytics solution will be followed by other modules covering the areas of pricing analytics, wealth performance analytics, and member analytics.


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Online Banking/E-Commerce/Website Design

Even as the number of ways to pay digitally has expanded dramatically in recent years, the growth in the supply of U.S. dollars shows little sign of slowing. Adjusting for inflation and population, the value of U.S. small bills in circulation has declined a mere 1.8% over the past 20 years. Not surprisingly, those most likely to use cash are lower-income households. Households making less than $25,000 a year use cash 55% of the time, while households making more than $200,000 use cash 10% of the time. Somewhat surprisingly, 40% of young people ages 18 to 24 prefer cash, compared with their 45- to 64-year old parents, who prefer to use it 25% to 32% of the time.

The EMV Migration Forum has released a guide, “Recommended Communications Best Practices,” which provides a step-by-step resource for issuers and merchants to develop effective messaging and education approaches during the U.S. migration to chip technology. The guide recommends a consistent, continuous and multi-channel approach to provide specific details on chip technology use and security benefits within each stage of the migration. For issuers, there are various channels to reach their cardholders with educational materials, including: card carriers, statement inserts, ATMs, branches, call centers, Internet, advertising, social media, email and direct mail.

Fastacash, which launched in 2012, has formed a partnership with Visa Europe. Fastacash's technology supports the sending of money (as well as photos or files) quickly and inexpensively between countries via social media channels, including messaging apps. Supported platforms include Facebook, Twitter, Skype, Whatsapp, and others. For now the deal does not extend to Visa cardholders outside of Europe.


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Internet Access

The Federal Communications Commission just voted to add three open Internet conduct rules that block broadband providers, both wired and wireless, from blocking or throttling Internet traffic. The rules also ban broadband providers from taking payments to prioritize content and services over their networks. Many observers say credit unions would not immediately be impacted by the net neutrality plan, but keeping the Internet open would prevent carriers from "throttling" sites of financial institutions offering similar products or charging certain FIs more for faster online service.

Video conferencing removes distance barriers to improve productivity among geographically scattered teams, and is also making headway among FIs looking to provide access to investment, small business, and mortgage subject matter experts (SMEs) via teleconference stations at branches. While costs remain an issue, some institutions are turning to SaaS and cloud-based videoconferencing systems in conjunction with managed video services as a way to affordably implement video systems. Video managed service providers such as Yorktel can handle everything from system planning and deployment to monitoring and preventative maintenance.


Internet Access Sponsored by
Ongoing Operations


Ongoing Operations - The Credit Union Movement's Top BCP & Technology (Cloud) Provider

Always-On Production Connectivity typically includes:

* Internet Connectivity

* Core System Connectivity

* Credit Union Connectivity

* Credit Card Processor

* Debit Card Processor

* ATM Processor

* Online Banking Provider

* Fedline / Federal Reserve Connectivity

* Enterprise Grade Firewall

* Intrusion Detection System


Contact us today:

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visit our blog for the latest BC/DR news:


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Call Centers

Calabrio, a leading provider of contact center workforce optimization (WFO) and analytics software, has further expanded into the Avaya Marketplace by directly integrating its software with the Avaya IP Office (PBX) platform and Avaya Aura Contact Center Select (ACD). Avaya customers who use the IP Office platform now can access Calabrios Workforce Optimization applications, including Call Recording & Quality Management, Workforce Management (WFM) and Analytics (CAS), which offer opportunities for helping to improve contact center effectiveness through evaluation and coaching.