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 Your source for the latest technology information of interest to credit unions across America.

Subscribe to our weekly e-mail newsletter and/or our monthly newsletter and stay on top of the latest technology trends in Hardware, Software, ATMs, Biometrics, Wireless, Online Banking, Marketing, Security, Internet Access and Call Centers.

March 23, 2015

~ This Week's News is Sponsored by Better Branches ~


General News  

* Columbia CU Selects DNA from Fiserv
* Bluepoint Solutions Partners with WRG
* Financial Guard and CME FCU to Offer Online Investment Services
* BECU Licenses INETCO Analytics

Fiserv, a leading global provider of financial services technology solutions, announced that Columbia Credit Union, based in Vancouver, WA, has selected the DNA account processing platform. The credit union will also use the CRM and Business Intelligence suite for DNA, tMagic teller capture, Verifast teller line authentication, Nautilus enterprise content management, Prologue accounting suite, and solutions for financial crime risk management, item processing and electronic funds transfer.

Bluepoint Solutions and Wescom Resources Group (WRG) announced a partnership to bring Bluepoint`s check capture and content management technology to WRG`s credit union clients. WRG is a provider of software and technology service solutions for credit unions, and Bluepoint Solutions provides enterprise solutions for end-to-end payment processing and content management to more than 1,400 community financial institutions nationwide.

CME Federal Credit Union, which serves more than 28,000 members and has assets of more than $230 million, has partnered with Financial Guard to offer members an affordable way to save money and manage investment portfolios. Financial Guard is an online investment advisory service that grades investors` existing portfolios, and makes recommendations aimed at helping investors achieve their financial goals.

INETCO Systems, a leading provider of transaction monitoring and customer analytics software, announced that BECU has licensed the INETCO Analytics for ATM solutions pack. BECU, the largest credit union in Washington and the fourth largest in the US, will use INETCO Analytics to acquire transaction data from their ATM network and gain on-demand visibility into member analytics.



Credit Union InfoSecurity Conference Sponsored by
imsmartin consulting

 The 13th annual CU InfoSecurity Conference will be held June 3 - 5, 2015 in Las Vegas.

This is a one-of-a-kind conference - a security conference dedicated solely to credit unions. Highly experienced, expert speakers discuss the latest security trends as they specifically apply to credit unions. Also included is a virtual tour of F&A Federal Credit Union and a presentation by Alloya Corporate FCU. The CU InfoSecurity Conference is the only conference in the credit union movement that includes two nights lodging in a deluxe room as part of the already incredibly low price: just $595 per attendee and $495 for returning attendees. Topics include:

* Ransomware
* Securing VMs
* Cloud Security
* Breach Prevention
* Pervasive Security
* Device Configuration
* Compliant Social Media
* Transparent Encryption
* CU Virtual Security Tour
* Securing Virtual Branches
* Network Security Strategies

* Account Takeover Prevention

* Intelligence Driven Cyber Security

Click Here for information, agenda, reservations & more.

Also includes a behind-the-scenes tour of Zappos Headquarters - don't miss it!



Hardware News

AMI StorTrends announced its new 3600i and 3610i all-flash SAN and they are making news because they feature a low 50 cents-per-GB price and unlimited write endurance for their inaugural all-flash offerings. StorTrends' parent company is American Megatrends (AMI) whose BIOS is in over 65 percent of computers. The 3600i comes with two Intel quad-core processors, 64 GB of memory, and a maximum storage capacity of 64 TB. The 3610i employs four Intel quad-core processors, 192 GB of memory, and a maximum storage capacity of 256 TB. The SANs are available in over 300 configurations and provide 300,000-plus IOPS along with sub-1 ms latency.

Hewlett-Packard announced support for HP LiveVault TurboRestore technology for archiving and disaster recovery by mirroring data between multiple geographic locations. The StorEasy products support VMware vSphere, Microsoft Exchange, SQL Server and Windows Server, along with multiple compliance initiatives (e.g., PCI DSS). The StoreEasy 1450 with 4 TB starts at $5,497. 


Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)


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Software Updates

VMware has released vSphere 6 that comes with numerous new features such as expanded resource limits, an updated version of the Linux-based vCenter Server Appliance, storage offloading, and enhancements to the Web client. The virtualization giant has also bundled extra technologies into vSphere 6, such as the vCenter Director content library that is used to store ISO images, templates, scripts, OVF files, and other elements, and to automatically distribute them across multiple vCenter servers. Fault Tolerance is the technology by which a single VM can have presence on multiple physical servers simultaneously - now with vSphere 6, Fault Tolerance supports four vCPUs per VM and either eight vCPUs or four VMs per host.

Unidesk offers an alternative to traditional, heavy VDI solutions with a unique layering technology that works with Citrix XenDesktop, VMware Horizon, and Microsoft's Hyper-V. In action, you develop your own gold image of a standard Windows operating system version, a base level of applications, and a generic set of drivers to cover your current needs. Using this single gold image, you distribute it to all your users, and then add user installed programs, custom applications, drivers, and services. However, the gold image remains untouched and golden. Administrators can setup layers to apply to specific users or user groups that include a set of applications or settings.



Software Updates Sponsored by
Raddon Financial Group (RFG)

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Mercator Advisory Group's most recent Insight Report from their bi-annual CustomerMonitor Survey Series reveals that if consumers' primary financial institutions were to install more ATMs and self-service kiosks for no-envelope deposits, more consumers indicate they would be inclined to use the self-service method (36%) than would still only use the teller (30%). Since 2012, more consumers report they may take advantage of using an ATM instead of a teller (36% in 2014, up from 24% in 2012), while fewer consumers would still likely use a teller (30% in 2014, down from 41% in 2012).

3VR announced its 2100 series ATM network video recorder for ATM installations. The unit measures about 8 inches by 8 inches by 2 inches and has a 104 F operating temperature, making it well suited for installations where space is at a premium and high heat can be an issue. The video intelligence provider says that their unit uses an enterprise-class hard drive and very little power and can be deployed as part of a large enterprise system or as a standalone ATM NVR.


ATMs/Kiosks Sponsored by
Heritage Industries

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CU Success Stories  


Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:  



and their client is:

Community Trust Credit Union

Credit Unions - if you have a vendor that you are happy with then please This email address is being protected from spambots. You need JavaScript enabled to view it.!

Vendors - if you have a credit union that is happy with your solutions then please This email address is being protected from spambots. You need JavaScript enabled to view it. and we will give you a $100 discount on your Case Study!


Wireless World Sponsored by
Member Access Pacific (MAP)



The MAP App™ is the first network-branded prepaid card exclusively serving credit unions to offer mobile banking -
contact us now to learn more about this market-leading innovation for credit unions:

(866) 598 - 0698

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Wireless World

Bankjoy is working on a mobile banking app for smaller financial institutions that will place a greater emphasis on the user interface, design, and enhanced functionality. The startup will offer a white-labelled product and accompanying API platform. Plus the app will allow members to set personal savings goals, and credit unions can use the data to offer targeted loans and mortgages. Implementation options include on premise, or Bankjoy can host it on its secure cloud platform.

A survey of over 4,000 American mobile bankers showed that 25% are willing to be charged to keep using the app. SNL Financial asked: "If your bank charged $3 a month to use its mobile bank app, would you pay to keep using the bank app?” and got these results:

- 32% of older millennials (26 - 35) said yes

- 25% of Gen X (36 - 47) said yes

- 23% of younger millennials (18 - 25) said yes

- 22% of Baby Boomers (48 - 66) said yes

- 17% of seniors (67+) said yes

GlobeOne is developing mobile technology to provide a digital banking solution that is expected to launch in the United States and Mexico in the fourth quarter of 2015. The Santa Monica, CA-based startup will offer paperless checking, a security savings account, a line of credit, domestic and international transfers between GlobeOne members, and access to a global income-building program called SocialBoost, which gives members the opportunity to earn a new income stream. The company says that GlobeOne member institutions will give approximately 50% of the credit interest they accrue back to the GlobeOne community.


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Security Section

Many security experts believe that the U.S. migration to EMV chip cards is spurring fraudsters to ramp up their check fraud efforts and focus more on bogus new account applications. Some financial institutions are reporting significant growth in counterfeit checks and duplicate-item fraud. Another trend is that some scammers are waiting until their accounts have been open for more than six months to act - a strategy that gives them time to setup and/or identify an apparent normalcy pattern. According to Canadian institutions, bogus credit and checking account applications have risen up to 300 percent since Canada passed the deadline for an EMV card liability shift. Experts suggest that credit unions beef up their fraud detection processes and tools to manage this shift in techniques.

About one-third of the reported fraud events at American businesses are attributable to insiders, according to statistics derived from NetDiligence`s 2014 Cyber Insurance Claims Study. The good news is that just over half of insider events were unintentional, in other words they were caused by inadvertent employee mistakes. The bad news is the other half were committed by malicious insiders intent on personal gain. Insider threats are particularly hard to contain because there are legal limitations on how far organizations can go in monitoring their employees, as well as disciplining insiders involved in cybersecurity incidents.


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Leaders Roundtable


Meeting the Challenges of Attacks, Breaches & Compliance

Alloya Corporate FCU -
Read Biff Myre's and Ron Schlecht's comments:

CatchFire Creative -
Read Drew Schulthess' comments:

D+H -
Read Jeff Marshall's comments:

Easy Solutions -
Read Daniel Ingevaldson's comments:

eScope Solutions -
Read Dean Marshall's comments:

Horsetail Technologies -
Read Mark Berman's comments:
HyTrust -
Read Hemma Prafullchandra's comments:
IMM -  
Read John A. Levy's comments:

Info@Risk -
Read David Trepp's comments: email address is being protected from spambots. You need JavaScript enabled to view it.

Ingalls Information Security -
Read Russell “Rusty” Wilson's comments:

KnowBe4 -
Read Stu Sjouwerman's comments:

Millennial Vision -
Read Scott Cowan's comments:

Hyland Software -
Read Steve Comer's comments:

PhishLabs -
Read Stacy Shelley's comments:

Q2 -
Read Jay McLaughlin's comments:

Rallypoint Solutions -
Read Kris Zupan's comments:

SilverSky -
Read Andrew Jaquith's comments:

Xamin -
Read Erik Gustafson's comments:


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Technology and Marketing

According to a new survey of global executives conducted by the Economist Intelligence Unit, 35% of banking executives say retail banking is a primary source of their revenue right now, but by 2020, only 16% see that still being the case. The survey reveals that 51 percent of respondents think new fintech disruptors will have the most success in retail banking-related areas – including managing accounts and transactions, and providing cash savings and deposit accounts, unsecured personal credit, and mortgage lending. The biggest threats come from:

- Apple and Amazon according to 36%

- PayPal and Square according to 12%

- peer to peer lenders according to 7%


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Online Banking/E-Commerce/Website Design

Recent research on account opening from McKinsey reveals that online new account applications at financial institutions lose 35% of users because they cannot identify the consumer, while another 40% abandon the process in midstream because it is too difficult or for unknown reasons. Only about 15% actually complete the entire process and make it through to open an account. However, their research shows that in-branch applications converted at a rate of 85%.

Every financial institution in the US has a unique nine-digit routing number which was developed by the ABA in 1910. Routing numbers are used for check processing, electronic funds transfer and online banking. In response to public demand for looking up routing numbers, the ABA has launched a new tool, which allows consumers to look up routing numbers. The database contains all of the routing numbers - also known as ABA numbers or routing transit numbers - for U.S. financial institutions. Accuity is responsible for the assignment of routing numbers and has served as ABA`s official registrar since 1911.

In the coming months, Facebook will be rolling out a P2P payments service on its Messenger platform for mobile devices running Android and iOS and for desktop computers. Forrester Research forecasts mobile P2P volume will rise from $5.3 billion last year to $11.9 billion by 2017. The offering is similar to the Square Cash service, whereby both senders and receivers on Messenger must have a debit card. The funds will settle into the account associated with the receiver's card within a few days.



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Internet Access

One Source Networks, a global Unified Communications and managed cloud services provider, announced Cloud Lync Enterprise. The service is a managed offering that provides the feature functionality of a premises-based Microsoft Lync environment delivered as a cloud-based service. Cloud Lync Enterprise collaboration features include videoconferencing, IM and presence, as well as full Enterprise Voice calling capabilities with PSTN connectivity.

SiteLock Infinity is a the service automatically and continually scans sites for newly added code and URL redirects to known malicious sites, then alerts the site owner of the vulnerability. For the most serious vulnerabilities, such as embedded code that delivers a malware package or redirects a user to a known malware site, the service automatically fixes the offending code to mitigate the vulnerability. As part of their service, SiteLock obtains the source code for the client`s site which then gives them a baseline from which it can track all future changes. Infinity is able to scan both from inside the website out, looking at incoming traffic, and from the outside in, looking at code already on the site. Pricing for the service starts at $99 per month, but that price can increase depending on additional features that the client may require.


Internet Access Sponsored by
Ongoing Operations


Ongoing Operations - The Credit Union Movement's Top BCP & Technology (Cloud) Provider

Always-On Production Connectivity typically includes:

* Internet Connectivity

* Core System Connectivity

* Credit Union Connectivity

* Credit Card Processor

* Debit Card Processor

* ATM Processor

* Online Banking Provider

* Fedline / Federal Reserve Connectivity

* Enterprise Grade Firewall

* Intrusion Detection System


Contact us today:

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Call Centers

Click-to-call is a form of communication in which a person clicks an object (e.g., button, image or text) to request an immediate connection with another person in real-time either by phone call, Voice-over-Internet-Protocol (VoIP), or text. BofA is now offering a "Click-to-Dial" feature that lets preferred banking customers tap a button in their mobile app to reach a specialist in the call center. Plus it permits call center specialists to see the user's online banking session in real time to guide them by phone.