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 Your source for the latest technology information of interest to credit unions across America.

Subscribe to our weekly e-mail newsletter and/or our monthly newsletter and stay on top of the latest technology trends in Hardware, Software, ATMs, Biometrics, Wireless, Online Banking, Marketing, Security, Internet Access and Call Centers.

May 18, 2015

~ This Week's News is Sponsored by Better Branches ~

 

General News  

* Atlantic FCU Chooses Bluepoint Solutions
* SafeAmerica Implements Enacomm`s IVR
* Early Warning Partners with BioCatch
* Audubon FCU Selects CAMS-ii

Bluepoint Solutions announced Kenilworth, NJ-based The Atlantic Federal Credit Union has selected its document imaging suite, FASTdocs, for enterprise content management (ECM). The Atlantic FCU will adopt several Bluepoint technology solutions including FASTdocs document imaging suite, File Import Studio and WebShare.

Enacomm, a leading provider of intelligent customer interactions technology, reported the initial results of the implementation of a next-generation Interactive Voice Response (IVR) banking system for SafeAmerica Credit Union. Enacomm`s IVR banking technology complements Corelation`s back-end system with self-service, enabling an improved member service experience for SafeAmerica members.

Early Warning, a fraud prevention and risk management company, announced a strategic alliance with BioCatch, a company dealing with behavioral biometrics, authentication and malware detection. The product is intended to reduce fraud by providing intelligence to participating FIs based on shared user behavioral insights and data gathered from FI-contributed fraud records.

R.C. Olmstead, Inc. (RCO) based in Dublin, OH announced the conversion of Audubon Federal Credit Union, Owensboro, KY to the CAMS-ii Core Processing Solution. RCO will provide core processing to the $21 million, 2765 member Credit Union as well as a complete member facing package.

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Credit Union InfoSecurity Conference Sponsored by
imsmartin consulting

 The 13th annual CU InfoSecurity Conference will be held June 3 - 5, 2015 in Las Vegas.

This is a one-of-a-kind conference - a security conference dedicated solely to credit unions. Highly experienced, expert speakers discuss the latest security trends as they specifically apply to credit unions. Also included is a virtual tour of F&A Federal Credit Union and a presentation by Alloya Corporate FCU. The CU InfoSecurity Conference is the only conference in the credit union movement that includes two nights lodging in a deluxe room as part of the already incredibly low price: just $595 per attendee and $495 for returning attendees. Topics include:


* Ransomware
* Securing VMs
* Cloud Security
* Breach Prevention
* Pervasive Security
* Device Configuration
* Compliant Social Media
* Transparent Encryption
* CU Virtual Security Tour
* Securing Virtual Branches
* Network Security Strategies

* Account Takeover Prevention

* Intelligence Driven Cyber Security

Click Here for information, agenda, reservations & more.

Also includes a behind-the-scenes tour of Zappos Headquarters - don't miss it!

sponsored by Ongoing Operations

Zappos

 


Hardware News

Dell is making it easier for smaller organizations to move to VDI with two new lower-end appliances, one for Citrix environments and the other for Microsoft shops. Both of the new Wyse appliances come in a 2U rack or desktop options and both are fully contained, meaning they include all of the necessary hardware, storage, software, hypervisor, and licenses for a predefined number of users. The appliances are fully preconfigured before being shipped to customers, with one delivering up to 200 full-blown virtual desktops and the other supporting up to 350 users through HTML5.

Avago announced their PEX9700 Series of third-generation switches with ExpressFabric technology which enables the use of PCIe connections as a rack-scale interconnect for servers, storage and networking. PCIe has broad compatibility, and it scales easily; 8G (x1), 32G (x4), 64G (x8) or 128G (x16) connections allow low-latency communication between components. PCIe is already directly embedded into the CPU and it helps reduce redundant I/O devices, which alleviates acquisition, power and cooling costs. 

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Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)

 

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Software Updates

Bitdefender unveiled its Hypervisor-based Memory Introspection technology that helps protect virtual machines (VMs). The company says that they provide insight into virtualized endpoints with a zero footprint within the endpoints by inspecting at the hypervisor level. They note that Hypervisor-based Memory Introspection uses a higher level of privilege by leveraging hypervisor privileges (ring-minus-one) to detect and defeat attacks and previously installed malware.

Accenture has formed an alliance with neo-bank Moven to develop and sell digital tools to FIs. They will work together to deliver functionality such as next-generation account opening, biometric authentication, and real-time marketing. Moven is currently touting its mobile app and money management expertise.

 

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Software Updates Sponsored by
Raddon Financial Group (RFG)


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ATMs/Kiosks

According to the latest Global ATM Market and Forecasts report from RBR, Nautilus Hyosung America (Hyosung) is now the largest supplier of ATMs to the U.S. market. According to the strategic research and consulting firm's research, Hyosung increased its market share by four percentage points to reach 29 percent in 2013 – representing the largest market share.

Because mobile devices can offer many of the display and keyboard functions currently available on the ATM, some observers are predicting robust growth in mobile and ATM interactions. Proponents cite four mobile-ATM benefits:

Security: ATM transactions conducted via mobile devices eliminate the risk of card skimming

Speed: some people claim that letting users initiate ATM transactions via a mobile device can cut ATM session times in half

ATM locator apps — the interactive ATM locator uses integrated GPS technology to locate nearby ATMs

Costs: ATMs designed for specifically for mobile use are much less expensive to purchase and operate

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ATMs/Kiosks Sponsored by
Heritage Industries


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CU Success Stories  

 

Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:  

Enhanced Software Products (ESP)

ESP

and their client is:

Connections Credit Union

Credit Unions - if you have a vendor that you are happy with then please This email address is being protected from spambots. You need JavaScript enabled to view it.!

Vendors - if you have a credit union that is happy with your solutions then please This email address is being protected from spambots. You need JavaScript enabled to view it. and we will give you a $100 discount on your Case Study!
 

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Wireless World Sponsored by
Member Access Pacific (MAP)

MAP

 

The MAP App™ is the first network-branded prepaid card exclusively serving credit unions to offer mobile banking -
contact us now to learn more about this market-leading innovation for credit unions:

(866) 598 - 0698

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Wireless World

Mitek has unveiled Photo Verify, a new mobile ID authentication technology that the company states is the first mobile technology assured to instantly verify the authenticity of a driver license. Photo Verify combines Mitek`s MiSnap auto capture experience with advanced computer vision to find and decode an encrypted security feature hidden on a driver license. When this security feature is detected by Photo Verify, the license is 100% authentic – the firm claims that this means zero false positives. Potential financial services end uses include new account opening in-branch, credit card issuing, and more.

Mobile banking is merging with traditional drive-thru banking in a new Wells Fargo pilot. The mega-bank recently completed a beta test of a service that allows users to order a transaction beforehand via mobile app, generating a one-time code for authentication. After the teller receives the code from the customer, the transaction data shows up on their software. The feature aims to be faster and more secure than requiring tellers to authenticate customers by making sure the person at the window matches the picture on a driver's license that could be several years old.

Coastal Federal Credit Union offers a feature on their mobile app that allows members to monitor their cash flow with a “snapshot” of money going in and out of their accounts. Acting as a simple “personal balance sheet,” the software resets monthly and calculates total deposits minus total withdrawals in all checking and savings accounts. The functionality helps members easily monitor their finances and make better financial decisions based on their particular cash flow position.

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Security Section

Ionic Security has launched a data protection service that helps protect encrypted documents no matter where they go until access is authorized by its policy engine based in the cloud. The platform encrypts content at the time it is created and supports iOS, Android, Mac, Windows and Linux operating systems. Ionic`s encryption platform manages the encryption keys for its customers. The keys are kept in the possession of customers, but Ionic`s service takes charge of deciding whether a user`s request for a key to decrypt a document is authorized.

It is not likely that credit unions will copy and store every packet that ever crosses their network, but many security experts believe that they must collect, process, and analyze more and more network traffic each year. That is because they are convinced that network traffic analysis can expose the Tactics, Techniques, and Procedures (TTPs) used in cyberattacks. In addition to monitoring internal network security data, more and more organizations are finding it necessary to monitor cloud activities as well. Startups like Evident IO, Netskope, Threat Stack, and vArmour are intent on monitoring cloud activity while IBM, McAfee and Trend Micro are extending current products to help keep a secure eye on the cloud.

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Leaders Roundtable

Security:

Meeting the Challenges of Attacks, Breaches & Compliance


Alloya Corporate FCU - http://www.alloyacorp.org
Read Biff Myre's and Ron Schlecht's comments:
https://www.cunews.com/Alloya.pdf

D+H - http://www.dh.com
Read Jeff Marshall's comments:
https://www.cunews.com/D+H.pdf

Easy Solutions - http://www.easysol.net
Read Daniel Ingevaldson's comments:
https://www.cunews.com/EasySolutions.pdf

eScope Solutions - http://www.escope.net
Read Dean Marshall's comments:
https://www.cunews.com/eScope.pdf

Horsetail Technologies - http://www.horsetailtech.com
Read Mark Berman's comments:
https://www.cunews.com/Horsetail.pdf
 
HyTrust - http://www.hytrust.com
Read Hemma Prafullchandra's comments:
https://www.cunews.com/HyTrust.pdf
 
IMM - http://www.immonline.com  
Read John A. Levy's comments:

Info@Risk - http://www.infoatrisk.com
Read David Trepp's comments:
https://www.cunews.com/This email address is being protected from spambots. You need JavaScript enabled to view it.

Ingalls Information Security - http://www.iinfosec.com
Read Russell “Rusty” Wilson's comments:
https://www.cunews.com/Ingalls.pdf

KnowBe4 - http://www.knowbe4.com
Read Stu Sjouwerman's comments:
https://www.cunews.com/KnowBe4.pdf

Millennial Vision - http://www.mviusa.com
Read Scott Cowan's comments:
https://www.cunews.com/MVi.pdf

Hyland Software - http://www.onbase.com
Read Steve Comer's comments:
https://www.cunews.com/OnBase.pdf

PhishLabs - http://www.phishlabs.com
Read Stacy Shelley's comments:
https://www.cunews.com/PhishLabs.pdf

Q2 - http://www.q2ebanking.com
Read Jay McLaughlin's comments:
https://www.cunews.com/Q2.pdf

Rallypoint Solutions - http://www.rallypoint.us.com
Read Kris Zupan's comments:
https://www.cunews.com/Rallypoint.pdf


SilverSky - http://www.silversky.com
Read Andrew Jaquith's comments:
https://www.cunews.com/SilverSky.pdf


Xamin
Xamin - http://www.xamin.com
Read Erik Gustafson's comments:
https://www.cunews.com/Xamin.pdf

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Technology and Marketing

Marketing to technically savvy, digitally driven millennials is difficult at best. At the recent Collision conference in Las Vegas, marketers exchanged notes on targeting this age group. They advised that the content you produce on social networks and native advertising should:

- take a conversational tone

- tell compelling stories

- entertain and educate rather than push a marketing message

- strive to deliver a personalized, authentic experience

- work to be socially conscious

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Technology & Marketing Sponsored by
Bluepoint Solutions

Xamin

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Online Banking/E-Commerce/Website Design

The ability to instantly issue a fully functional debit card in a credit union branch has been available for over 15 years. In Mercator Advisory Group's latest research report, “Instant Issue Debit Cards: A Second Look,” they note that the service provides a proactive, elegant, and consumer-focused response in the face of a card data breach as well as to replace a lost or stolen cards. Plus it creates an opportunity for branch personnel to explain in-person how EMV chip cards operate. As more branches become equipped for instant issue, the research firm believes that competitive pressures will increase for those financial institutions that don't offer this service.

SizeUp is looking to help credit unions increase small member business lending. The San Francisco-based startup's new service uses analytics and information gathered from hundreds of public and private information sources to analyze whether a business` projections are realistic. The firm also notes that their data helps the credit union to create stronger partnerships with business members and helps the businesses succeed.

Getin Bank has launched a pilot program with MasterCard to introduce a new dynamic card verification code (DCVC) on the back of its payment cards in Poland. The pilot electronic CVC security code is displayed on an integrated mini-screen that is automatically refreshed every hour. According to the partners, it is the first and as yet only payment card in the world with an integrated display showing a dynamic CVC security code.

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Internet Access

Nuage Networks has released an application designed to better integrate physical and virtual networks. The company`s Virtualized Services Assurance Platform (VSAP) correlates the operation of virtual overlays and physical underlays in software defined networks on behalf of applications and workloads. The company says that VSAP discovers, aggregates and maintains virtual and physical topologies to correlate services, analyze faults and assist in remedial action. They also state that VSAP can work with any data center routers and switches that support protocols like OSPF, BGP, ISIS and SNMP.

AT&T recently announced that it will be offering global conferencing through Skype for Business. The collaboration makes AT&T one of the first major U.S. service providers to integrate audio conferencing into a Skype for Business environment, however they will also continue to provide global audio conferencing to its customers using Microsoft Lync. The service will allow organizations to create virtual meetings with up to 1,000 participants while using Skype for Business`s instant messaging, screen sharing and email integration tools.

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Call Centers

According to Nielsen`s Social Media Report, 47% of social media users are using the medium as a primary channel to access customer service. Many contact centers handle inbound customer care issues on social media, e.g., if they would handle the question or complaint or service request by phone or email, they also handle it in social media. Meanwhile other social media issues are distributed to the appropriate expert within the organization – like PR, marketing, legal, etc. The bottom line is that putting this repetitive work in the hands of your contact center team allows other social media experts to focus on engagement, planning, and strategy.

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