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April 11, 2016

~ This Week's News is Sponsored by Better Branches ~



General News  

* DocuSign Debuts Transaction Rooms for Financial Services
* Accellion Updates kiteworks
* NAFCU Services Expands Relationship with Allied Solutions
* Florida A&M University FCU Selects United Solutions

DocuSign unveiled its Spring '16 Release that includes the launch of DocuSign Transaction Rooms for Financial Services, a new offering that they say brings people together in a secure digital space to manage and complete complex transactions quickly and easily. It also sees the launch of the DocuSign Signature Appliance; a new line up of sandbox offerings; and improved administration and accessibility functionalities.

Accellion`s content platform, kiteworks, now extends Microsoft Office Online to content stored on-premise and in the cloud without having to duplicate files. Features include full text search for documents, real-time collaboration editing / co-authoring for Office Online documents stored across the cloud and on-premise systems, and office online integration with access to files stored on SharePoint and other content systems.

NAFCU Services announced that Allied Solutions has made an even greater commitment to NAFCU and the broader credit union community. Among their financial and educational contributions in 2016, Allied will present educational content to the credit union community on Risk Management, Revenue Enhancement, Lending Growth, Employee Engagement, and Expanding Market Share.

United Solutions Company announced that Florida A&M University Federal Credit Union has signed a contract to convert to the OnCore XP2 core system. United Solutions, a Florida-based CUSO, signed with Fiserv in 2015 to start hosting the XP2 core processing platform as a part of the new OnCore offering.




Hardware News

According to a study from Rutgers University, humidity is a greater risk to hard drive reliability than high temperatures. Their extensive research shows that disk failures accounted for 89% of component failures in a data center, with memory DIMMs coming second at 10%, and CPUs at 5%. Their tests were carried out on more than a million drives in nine Microsoft data centers over a multi-year period. They recommend positioning the drives in the hot region at the back of the server because the heat is not as destructive as the humidity and the heat of that position in the server kept humidity levels down.

Hewlett-Packard claims that its new Spectre laptop is the world`s thinnest laptop. The Spectre measures less than a 1/2" (0.41 inches) thick. It features a nine-hour battery life, 13-inch HD 1920 x 1080 resolution display, and sixth generation Intel Core i5 or i7 processor. The new machine runs around $1200. 


Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)


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Software Updates

The MiniTool Power Data Recovery tool provides five recovery modules to help recover lost data: Undelete Recovery, Lost Partition Recovery, Digital Media Recovery, Damaged Partition Recovery, and CD/DVD Recovery. It can even find data on formatted or deleted drives. However, it does not include the ability to choose file types to scan for, but it does recover 1GB of data for free. The program costs $69 for the Standard edition for one device.

Xavient Information Systems, a global IT consulting and software services company, believes that credit unions must capitalize on Big Data in order to boost the member experience. They suggest that analytics and Big Data can be used to offer “specific services” and set pricing based on factors such as:

- a member`s banking patterns

- levels of deposits

- debit/credit spending patterns

- Web browsing history

- social media information

- geolocation data from mobile banking


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At the recent Money 20/20 Europe conference, Diebold demoed their CryptoTouch application from Cryptera, a company that the ATM manufacturer purchased in 2014. The Cryptera app encrypts PIN entries made on a touchscreen interface to deliver more secure consumer interactions on ATMs, point-of-sale devices and unattended payment terminals.

J.P. Morgan Chase has been making upgrades to its 18,000 ATMs to allow users to withdraw money faster by issuing $50 and $100 bills. However, they noticed a surge in people withdrawing tens of thousands of dollars at a time, so they have now instituted a ceiling of $1,000 per day for non-customer ATM withdrawals. The changes do not affect their own customers.

By some estimates, the average loss resulting from each ATM skimming incident is more than $40,000. Some NCR ATM deployers are turning to the company's Skimming Protection Solution which uses multiple jammers that generate multiple random signals, preventing any attempt by a criminal to isolate and record data from the magnetic stripe on the card. The company says that even if a fraudulent device is detected, NCR SPS jamming remains in operation and cardholder data is protected. NCR SPS also defends against attempts to tamper and disable the anti-skimming functionality by using sensors that can detect attempts to drill into the ATM fascia around the card reader area.


ATMs/Kiosks Sponsored by
Heritage Industries

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CU Success Stories  


Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:  

Stirling Systems Group


and their client is:
Los Angeles Firemen’s Credit Union

Credit Unions - if you have a vendor that you are happy with then please This email address is being protected from spambots. You need JavaScript enabled to view it.!

Vendors - if you have a credit union that is happy with your solutions then please This email address is being protected from spambots. You need JavaScript enabled to view it. and we will give you a $100 discount on your Case Study!


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Wireless World

HID Global announced it has entered the market for mobile citizen IDs that can be carried on smartphones. The HID goID platform for mobile IDs enables driver licenses and other government IDs to be carried on smartphones that become all-in-one devices for receiving, presenting and authenticating mobile IDs. The company says that their solution is the first to enable secure over-the-air provisioning of citizen IDs, and is powered by HID Global`s Seos technology.

TeleSign's Behavior ID enables applications to analyze user behavior in the background, examining keystrokes, mouse usage and device handling to capture a "similarity score" to authenticate users. The similarity score is based on a set of behavioral traits that are collected, analyzed and rated along the user journey, from initial account creation through ongoing access and usage of an account. This score is then used to calculate a similarity ratio between the user's current behavior and the historical, expected behavior. The company, which is an established vendor in the mobile identity space, says that their solution helps reduce fraud and account takeover without compromising the user experience.


Wireless World Sponsored by
Member Access Pacific (MAP)



The MAP App™ is the first network-branded prepaid card exclusively serving credit unions to offer mobile banking -
contact us now to learn more about this market-leading innovation for credit unions:

(866) 598 - 0698

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Security Section

Some security experts are convinced that intrusion detection honeypots simplify network security and deliver enormous value for a relatively little effort. They believe that a honeypot is the best low noise/high value way to detect an intruder who has bypassed all other defenses. KFSensor is a commercial Windows Honeypot System that features enhanced intrusion and insider threat detection capabilities. KFSensor is pre-configured to monitor all TCP and UDP ports, along with ICMP. It is also configured with the emulation of common services.

Vera states that their solution secures enterprise data just as effectively with outside collaborators (members, auditors, lawyers, etc.) as internal employees, without requiring recipients to download or install special programs. The Silicon Valley-based firm says that their platform can:

- Automatically encrypt and track your critical information, everywhere it goes

- Revoke access at the click of a button, whether or not recipients have Vera

Teramind is an internal threats security startup that says that their solution provides its customers with the ability to monitor - in real-time - potential threats coming from within their respective organizations, including visual screen recordings, email capture, file transfer tracking and complete user activity logging. The platform can be configured to notify, block, redirect, log-out or even lockout users depending on the severity of the offense. Teramind`s solution is available as a cloud or on-premise solution.


Security Section Sponsored by
StrongAuth, Inc.



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Leaders Roundtable


Addressing Insider Threats, Cyber Attacks & Data Security


Accellion -
Read Yorgen H. Edholm's comments:


Allied Solutions -
Read Ann D. Davidson's comments:


Alloya Corporate FCU -
Read Teresa Brent's comments:



Cummins Allison -
Read Dean Theodore's comments:



Easy Solutions -
Read Daniel Ingevaldson's comments:


EnableSoft -
Read Richard Milam's comments:


Horsetail Technologies -
Read Mark Berman's comments:


IMM -  
Read John A. Levy's comments:


Info@Risk -
Read David Trepp's comments: email address is being protected from spambots. You need JavaScript enabled to view it.


InfoSight -
Read Brian Smith's comments:


KnowBe4 -
Read Stu Sjouwerman's comments:


Millennial Vision -
Read Scott Cowan's comments:


Nintex -
Read Mike Fitzmaurice's comments:


Onbase by Hyland Software -
Read Steve Comer's comments:


Pwnie Express -
Read Paul Paget's comments:


Securonix -
Read Chris Inglis' comments:


SentinelOne -
Read Scott Gainey's comments:


StrongAuth, Inc. -
Read Arshad Noor's comments:


TruShield -
Read Paul Caiazzo's comments:


Venminder -
Read Aaron Kirkpatrick's comments:


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Technology and Marketing

The SBDA Group launched SBDA Customer Insight to help FIs deliver personalized communications. The London-based company helps credit unions launch targeted campaigns using observations from internal data, such as transaction history, and external data, such as social network activity. After a segment is defined, the credit union can use a step-by-step campaign widget to tailor and launch their campaign. The goal is to quickly and easily select members by their real world activities to make the campaigns highly personalized, and then efficiently launch these targeted offers.


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Online Banking/E-Commerce/Website Design

A majority of U.S. credit cardholders — 70% — now have EMV chip cards, says, a consumer card review site. The firm's survey also found that 15% said they do not have a chip card, and 14% were unsure. Most consumers (59%) had no complaints about their cards. For those that were unhappy, here are the reasons:

- 16% said transactions take too long

- 12% said not enough stores accept the cards

- 6% either didn't know or cited another issue

- 5% didn't think the cards were secure enough

- 1% were unsure how to use the card

In 2015, Western Union transferred $75 billion which represents about 15% of total consumer remittances. The company is expanding its focus from consumers to businesses with their recently launched new service focusing on remittances for small and medium enterprises (SMEs): WU Edge. The service, which provides insights and analytics to help SMEs navigate foreign exchange risks and opportunities, will allow businesses to make payments in more than 130 currencies in over 200 countries and territories.


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Internet Access

The Vivaldi browser runs on Windows, Mac and Linux and provides sophisticated controls for power users. It also allows users to organize tabs, fine-tune the interface, and much more. For example, it lets you clip images and text from webpages to save into discrete notes and save particular arrangement of tabs and pages as their own discrete sessions. Vivaldi is based on Chromium, the open-source part of Google`s Chrome browser, which means that it is compatible with many Chrome extensions.

Veriflow, which was created by a team of computer science professors and Ph.D. students, is software that can help eliminate its customers' change-induced outages and breaches. The company has secured investments from not only traditional venture capitalists, but also government agencies including the National Science Foundation and the Department of Defense. Unlike techniques such as penetration testing and traffic analysis, Veriflow performs mathematical analysis of an entire network's state, and does so proactively.


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Call Centers

Most contact centers use templates (canned responses) when they reply to emails. These help reduce poorly written responses and speed up agent responses. But some contact center experts contend that far too often these responses make agents sound like robots. They recommend that the marketing department get involved in developing and reviewing the responses. That will help ensure that your email templates are in synch with your ads, newsletters, email blasts, web content, mobile app, Facebook posts, etc.