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 Your source for the latest technology information of interest to credit unions across America.

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February 22, 2016

~ This Week's News is Sponsored by Better Branches ~



General News


* Precision FCU Selects Sharetec
* Symitar Interfaces with Amazon Echo
* Baker Hill Introduces ProfitGen
* CU*Answers Launches Mobile Apps for 5 CUs

Sharetec System, one of the fastest growing core systems, announced that Precision Federal Credit Union in Keene, NH, has selected Sharetec as their new core system. Originally chartered in 1953 to serve the employees of MPB Corporation in Keene, NH, today Precision FCU serves various employee groups and organizations in Keene, NH and surrounding communities.

Jack Henry & Associates' Symitar division has introduced Financial Innovations Voice Experience (FIVE), an initiative developed by Best Innovation Group (BIG) to enable personal assistant and voice interaction devices, such as Amazon`s Echo or Cortana by Microsoft for Windows, to act as new banking touchpoints. BIG worked through Symitar`s services-based programming interface, SymXchange, to create an integration between these technologies and the Episys core processing platform that enables consumers to conduct banking activities via voice commands.

Baker Hill, a leading provider of SaaS solutions for common loan origination, relationship management and smart data analytics, announced the introduction of Baker Hill ProfitGen. The company says that this mobile responsive business intelligence and communication solution provides credit unions with an easier way to gain insights into their operations and create better member experiences across applications, devices, time and channels.

The CU*Answers Internet Retailer Support Center, a new support desk for credit union virtual channel project managers, has launched five new mobile apps. Cal Poly FCU, Century Heritage FCU, Ripco CU, Calhoun Liberty Employees CU, and Allegan Community FCU deployed mobile apps to both the Apple Store and Google Play Store for download.




Hardware News

EMC and VMware recently announced the VCE VxRail, an appliance family focused on hyper-converged infrastructure (HCI). They claim that it is the "only fully integrated, preconfigured, and tested VMware HCI appliance in the market." It integrates off-the-shelf versions of VMware software, and configures vCenter Server, ESXi host, and Virtual SAN for all nodes. The VxRail is configured-to-order, and data center admins can choose from a variety of options, including all-flash or hybrid nodes.

WatchGuard's Firebox T10, T30 and T50 appliances are designed to protect the small office/branch office. They say that their box's application-layer content inspection recognizes and blocks threats that stateful packet firewalls cannot detect. The appliance includes the following capabilities:

– APT Blocker

– Application Control

– Intrusion Prevention Service (IPS )

– WebBlocker

– Gateway AntiVirus (GAV)

– spamBlocker

– Reputation Enabled Defense

– Data Loss Prevention (DLP) 


Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)


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Software Updates

Horizon is VMware's tool for delivering virtual or hosted desktops and applications through a single platform. VMware just announced the latest version of its core Horizon product in Horizon 7, and Horizon Air with hybrid capabilities. There are three Horizon products for three different use cases. Horizon 7 offers desktop and app delivery from the private cloud, Horizon Air offers desktop and app delivery from the public cloud, and Horizon Flex handles offline containerized desktops and apps.

Verse is IBM's new advanced email offering. Verse is user-focused, it changes the process of last-in-first-out email management to one based on importance to the user. Big Blue says that Verse uses cognitive computing to help automate email interactions, and that future versions should be able to answer questions automatically that come in via email, instant messaging, or social networks.


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Larger credit unions looking to reduce traditional HR costs may want to consider an HR kiosk. For example, Phoenix Kiosk's self-service HR solution gives your employees instant and direct access to their most essential needs while helping to automate the HR platform process. The HR Kiosk can help with job applicants and can also be deployed in remote locations where it is cost prohibitive to staff HR personnel full-time.

NCR recently issued a security advisory warning about ATMs that have network communications cables in a publicly accessible location. There have been cases where scammers have attached a device to the cable in attempt to capture communications. The fraudsters also attach a device to the ATM in order to capture PINs, e.g., a keyboard overlay was used in an attack on an NCR ATM, while a concealed camera was used on a Diebold ATM.


ATMs/Kiosks Sponsored by
Heritage Industries

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CU Success Stories  


Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:  

Enhanced Software Products (ESP)


and their client is:

All City Credit Union

Credit Unions - if you have a vendor that you are happy with then please This email address is being protected from spambots. You need JavaScript enabled to view it.!

Vendors - if you have a credit union that is happy with your solutions then please This email address is being protected from spambots. You need JavaScript enabled to view it. and we will give you a $100 discount on your Case Study!


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Wireless World

Google is partnering with Movidius, a computer vision company, to develop software that will allow smartphones to recognize the images users capture via their phone`s camera. With built-in image recognition and "deep learning" algorithms, smartphones could identify objects in real time for a variety of applications. For example, they could be used in applications to rapidly identify people to authorize payments or mobile banking transactions.

According to a Retale survey of 1,000 consumers, 83 percent of consumers think mobile payments are convenient, compared to 76 percent in 2014. However, 59 percent of respondents are worried about data breaches and privacy, and 55 percent are worried about possible theft or loss of the mobile device. Half of the respondents said they would most likely use PayPal for in-store mobile payments, followed by their primary FI's mobile payment app, Apple Pay, Android Pay, and the retailer's app.


Wireless World Sponsored by
Member Access Pacific (MAP)



The MAP App™ is the first network-branded prepaid card exclusively serving credit unions to offer mobile banking -
contact us now to learn more about this market-leading innovation for credit unions:

(866) 598 - 0698

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Security Section

Minerva Labs has come out with what they are calling a "Low Footprint Endpoint Prevention Platform" that focuses on preventing targeted attacks. Minerva Armor is an anti-malware solution for endpoints. The package simulates the existence of security products such as Sandbox and forensics tools such as Debugger on every endpoint in an organization in an effort to stop malware from executing.

Arctic Wolf Networks offers a security service - AWN Cyber-SOC - composed of its home-grown SIEM in the cloud backed by security engineers who monitor the anomalies identified by their platform. Each customer is assigned to a particular engineer, so that their technician will develop an understanding over time of their unique environment. The company charges $3 to $7 per employee per month for the service.

NopSec unveiled Unified VRM 4.0 to help organizations take a more proactive approach to vulnerability management and remediation. The latest enhancements include:

· Artificial Intelligence (AI) Engine Dashboard: Improved dashboard dedicated to delivering richer data visualizations, quantifiable data and quick links to drill-down into other reports for a correlated view of the organization`s vulnerability posture

· Remediation To-Do List: New prioritization tool helps users see the top threats and gives a list of customized, immediate remediation steps to drive action for high-priority issues

· Critical-Fix Filter: New feature highlights aging vulnerabilities with the highest risk factor

· Detailed Reporting: Updated reporting functionality allows users to generate dynamic reports and easily create custom presentations


Security Section Sponsored by
StrongAuth, Inc.



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Leaders Roundtable


Addressing Insider Threats, Cyber Attacks & Data Security


Accellion -
Read Yorgen H. Edholm's comments:


Allied Solutions -
Read Ann D. Davidson's comments:


Alloya Corporate FCU -
Read Teresa Brent's comments:



Cummins Allison -
Read Dean Theodore's comments:



Easy Solutions -
Read Daniel Ingevaldson's comments:


EnableSoft -
Read Richard Milam's comments:


Horsetail Technologies -
Read Mark Berman's comments:


IMM -  
Read John A. Levy's comments:


Info@Risk -
Read David Trepp's comments: email address is being protected from spambots. You need JavaScript enabled to view it.


InfoSight -
Read Brian Smith's comments:


KnowBe4 -
Read Stu Sjouwerman's comments:


Millennial Vision -
Read Scott Cowan's comments:


Nintex -
Read Mike Fitzmaurice's comments:


Onbase by Hyland Software -
Read Steve Comer's comments:


Pwnie Express -
Read Paul Paget's comments:


Securonix -
Read Chris Inglis' comments:


SentinelOne -
Read Scott Gainey's comments:


StrongAuth, Inc. -
Read Arshad Noor's comments:


TruShield -
Read Paul Caiazzo's comments:


Venminder -
Read Aaron Kirkpatrick's comments:


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Technology and Marketing

Convince & Convert is a Digital Marketing Advisor that helps organizations get better at social media and content marketing through audits, creation of strategic plans, workshops and coaching, setting up and configuring metrics and tracking, and ongoing advice and counsel. They say that in addition to following brands, Twitter users research and engage with organizations. Their research shows that:

- 42% of Twitter users learn about products and services via Twitter

- 41% of Twitter users provide opinions about products/services via Twitter

- 19% of Twitter users seek customer support via Twitter

Weber State Credit Union offers a .25% discount on loan rates for green vehicles to help encourage the purchase of electric and hybrid vehicles. They have also installed an electric vehicle charging station at their office in Ogden, Utah and made it available to the public at no cost.


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Online Banking/E-Commerce/Website Design

ACI Worldwide and The Clearing House are working together to implement a real time payment system that will allow American FIs to send and receive money instantaneously. The platform will be able to be managed directly by participants or, alternatively, through a fully managed cloud-based service, providing a range of functionality from basic connectivity to stand-in processing, risk management and fraud prevention.

Visa is touting the success of the EMV rollout with these statistics:

  • more than 212 million Visa chip cards have been issued in the U.S., an increase of 644 percent in the last year alone;
  • the number of chip-activated merchant locations more than tripled in the second half of 2015 to 766,000 — an 872 percent increase year over year;
  • chip transactions grew more than 30 percent in December to a total of $15.8 billion compared with $12.1 billion in November;
  • seven out of 10 Americans now have at least one chip card in their wallet; and
  • about 93 percent of consumers are now aware that the U.S. is migrating to chip cards.

Regions has rolled out an online tool that helps determine which checking accounts are best for consumers. The interactive tool asks them questions about what features they need, how much they receive in direct deposits each month, how many checks they write in a month, etc. Consumers can then choose to open their preferred account immediately online or schedule an appointment in a nearby branch.


Online Banking Sponsored by



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Internet Access

SD-WAN is the idea of bringing software defined networking capabilities to branch office sites and SD-WANs typically support multiple types of connections, from broadband to MPLS to LTE. Verizon has partnered with Vipetla to offer a hosted SD-WAN where the intelligence and automation of the SD-WAN services are hosted in Verizon`s data center. In action, branches get the benefit of using the SD-WAN without having to host the infrastructure needed to run it.

Akamai has introduced a new offering called the Akamai Bot Manager. The platform educates organizations about what types of bot traffic are frequenting their site, and offers remediation to help them make decisions and take action. Two of the goals of the service are to help improve the user experience by reducing the impact of bots on the web infrastructure, and combat fraudulent activity by validating client behavior against legitimate workflow.


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Call Centers

VoicePIN has developed technology that converts a person`s voice into an algorithm and then stores the data as an encrypted set of data. This in turn allows a person to log onto a system securely without having to use a password or pin code. Using unique voice characteristics, VoicePIN allows callers to access personal data sans usernames and passwords, and it helps to reduce the risk of data hijacking and identity theft. The Krakow, Poland-based company says that their solution is designed for FIs and call centers.