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 Your source for the latest technology information of interest to credit unions across America.

Subscribe to our weekly e-mail newsletter and/or our monthly newsletter and stay on top of the latest technology trends in Hardware, Software, ATMs, Biometrics, Wireless, Online Banking, Marketing, Security, Internet Access and Call Centers.

January 4, 2016

~ This Week's News is Sponsored by Better Branches ~

BB

 

General News  

* Northern Colorado FCU Signs with CU*NorthWest
* FIS and Venture Center Form FinTech Accelerator
* CU*Answers Network Services a 2016 Dell Premier Partner
* SailPoint Releases IdentityIQ 7.0

CU*NorthWest, a 100% credit union-owned cooperative CUSO, announced that Northern Colorado Federal Credit Union in Greeley, CO has signed with CU*NorthWest to a core processing agreement and is scheduled for conversion in October 2017. The $46 million credit union represents approximately 3,600 members.

FIS has partnered with the Venture Center to create an incubation lab to boost innovation in financial technology. The FinTech Accelerator will be a 15-week program for early-stage companies, designed to boost their growth potential. Up to 10 startups will be admitted to the program.

CU*Answers Network Services (CNS) announced they would maintain Dell Premier Partner status through 2016. Dell Premier is the highest partnership level attainable through the partner reseller program.

SailPoint has released IdentityIQ 7.0 which is the latest version of their governance-based Identity and Access Management (IAM) system. The IdentityIQ product is composed of several modules: Access Certification, Self-Service Access Request, Password Management, Automated Provisioning, Governance Platform, Identity Intelligence and Enterprise Integration.

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Hardware News

Intel's “Skylake” series of computer processors were launched late last year but critics say that Skylake`s performance gains are minimal compared to previous generations of CPUs. However the chips introduced mainstream support for cutting-edge DDR4 RAM, plus Skylake features new security, power-savings, and graphics features, and integrated support for wireless docking, display, authentication, and data transfers.

The ImageCenter ADS-3000N High-Speed Desktop Scanner with Gigabit Ethernet and SuperSpeed USB 3.0 connectivity captures single and double-sided documents in a single pass at speeds of up to 50ppm. You can scan to a wide variety of destinations, including OCR, email, print, network, FTP/SFTP, USB flash memory drives, and Microsoft SharePoint. It supports up to 600 x 600 dpi optical resolution, 1200 x 1200 dpi interpolated, and has advanced scanning features such as 2-in-1 Mode for capturing 11" x 17" documents, and continuous scan mode for scanning unlimited pages into a single file. 

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Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)

 

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Software Updates

LiveClicker offers organizations the means to dynamically update the content of emails when they are opened, rather than when they are sent. The Silicon Valley-based company says that their system can:

- Encourage email recipients to contact their closest branch with a LiveMap that dynamically updates based on the opener`s location at the moment of open

- Embed how-to “schedule an appointment” or other instructional videos directly within the body of a message

- Gather valuable member feedback with LivePolls

- Add fun to email campaigns by allowing a “scratch off” experience to reveal hidden offers, codes, or prizes

- Instantly change current loan offers or available promotions featured in email based on real-time changes to your website – even after the message is sent

Search and Recover is a utility that is designed to perform file-level data recovery, although full disk recovery is also possible. The tool contains options for recovering pictures and movies, songs and sounds, emails, and an entire PC. Search and Recover sells for $39.95, but a free trial version is available for download.

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ATMs/Kiosks

Cisco is touting that their Business Edition 7000 unified communications platform, which includes voice over Internet protocol; video through Telepresence with Cisco DX 650; and Cisco Jabber for chat functionality and presence, can be used to setup a virtual teller network. Malaysia's Bank Simpanan Nasional is using the system and they state that their 450 virtual teller agents are able to perform up to 80 percent of typical teller window transactions. BSN VTMs feature encrypted electronic signature, thumb print verification, and card identification, and in the near future, the VTMs will offer additional services that include account opening and debit cards, customer information management and bill payment.

According to a new study by Grand View Research, the global ATM market is projected to reach a value of $24.92 billion by 2022. Their study, entitled "ATM Market Analysis by Solution (Managed Services, Deployment) and Segment Forecasts to 2022", predicts that the automation of basic financial transactions and fast-paced technological advancements will promote greater use of mobile transactions — particularly ATM transaction prestaging. The North American ATM market dominated in terms of revenue in 2014, but is expected to lose share by 2022. Adoption of smart machines is expected to drive growth, and in order to reduce fraud, manufacturers and financial institutions will opt to use anti-skimming, biometric and voice recognition solutions.

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ATMs/Kiosks Sponsored by
Heritage Industries


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CU Success Stories  

 

Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:  

Sharetec Systems, Inc.

Sharetec

and their client is:

Gas & Electric Credit Union

Credit Unions - if you have a vendor that you are happy with then please This email address is being protected from spambots. You need JavaScript enabled to view it.!

Vendors - if you have a credit union that is happy with your solutions then please This email address is being protected from spambots. You need JavaScript enabled to view it. and we will give you a $100 discount on your Case Study!

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Wireless World

Bluebox Security`s 2015 Payment App Security Study found that security was lacking in at least 10 popular mobile payment apps for Android and iOS. The apps in the study lacked enterprise-grade protections to safeguard financial transactions such as:

- antitampering controls to prevent payments from being manipulated

- encryption of authentication data, transaction history, and other personal information

- code integrity checks

According to a Retale survey, 43% of U.S. consumers have used a mobile device to make an in-store purchase, up from 36% last year. The survey also found 63 percent of respondents believe retailers should offer some form of in-store mobile payment option, compared to 57 percent in 2014. Half of the respondents said they would most likely use PayPal for in-store mobile payments, followed by their FI's mobile payment app, Apple Pay, Android Pay, and the retailer's app. Moreover, 83 percent of consumers think mobile payments are convenient, compared to 76 percent in 2014.

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Wireless World Sponsored by
Member Access Pacific (MAP)

MAP

 

The MAP App™ is the first network-branded prepaid card exclusively serving credit unions to offer mobile banking -
contact us now to learn more about this market-leading innovation for credit unions:

(866) 598 - 0698

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Security Section

The San Diego-based Identity Theft Resource Center reports good news: the number of cards affected by data breaches is way down from the totals for 2014 and 2013. The bad news: 173.2 million full or partial Social Security numbers were exposed in 2015, up nearly 1,000% from 16.4 million in 2014. Scammers want full Social Security numbers because, with them, financial accounts in other people`s names can more easily be opened or taken over. The ITRC compiles its data from media reports, disclosures to state agencies in the 47 states that require some form of breach notification, and other sources, but admits that information about breaches often remains undisclosed.

KnowBe4 offers a Phish Alert add-in for Microsoft Outlook that gives end-users the ability to report suspicious emails. Phish Alert allows your employees to take an active role in managing the problem of Phishing or other malicious emails. This will not only provide IT with advance warning of actual phishing attacks, but also allows you to see who in the credit union is correctly identifying simulated phishing emails sent through the company's phishing console.

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Leaders Roundtable

Security:

Addressing Insider Threats, Cyber Attacks & Data Security

 

Allied Solutions - http://www.alliedsolutions.net
Read Ann D. Davidson's comments:
https://www.cunews.com/Allied.pdf

 

Alloya Corporate FCU - http://www.alloyacorp.org
Read Teresa Brent's comments:
https://www.cunews.com/Alloya.pdf

 

 

 

Easy Solutions - http://www.easysol.net
Read Daniel Ingevaldson's comments:
https://www.cunews.com/EasySolutions.pdf

 

EnableSoft - http://www.enablesoft.com
Read Richard Milam's comments:
https://www.cunews.com/EnableSoft.pdf

 

 
IMM - http://www.immonline.com  
Read John A. Levy's comments:

 

Info@Risk - http://www.infoatrisk.com
Read David Trepp's comments:
https://www.cunews.com/This email address is being protected from spambots. You need JavaScript enabled to view it.

 

InfoSight - http://www.infosightinc.com
Read Brian Smith's comments:
https://www.cunews.com/InfoSight.pdf

 

KnowBe4 - http://www.knowbe4.com
Read Stu Sjouwerman's comments:
https://www.cunews.com/KnowBe4.pdf

 

Millennial Vision - http://www.mviusa.com
Read Scott Cowan's comments:
https://www.cunews.com/MVi.pdf

 

Onbase by Hyland Software - http://www.onbase.com
Read Steve Comer's comments:
https://www.cunews.com/OnBase.pdf

 

Pwnie Express - http://www.pwnieexpress.com
Read Paul Paget's comments:
https://www.cunews.com/PwnieExpress.pdf

 

RallyPoint Solutions - http://www.rallypoint.us.com
Read Kris Zupan's comments:
https://www.cunews.com/RallyPoint.pdf

 

Venminder - http://www.venminder.com
Read Aaron Kirkpatrick's comments:
https://www.cunews.com/Venminder.pdf

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Technology and Marketing

Facebook and Twitter dominate marketers' interest in social media today. However, the growth in marketing professionals who use these two platforms will slow in 2016, according to eMarketer. Use of Facebook and Twitter by marketers will increase by less than a full percentage point in 2016, while use of Instagram is projected to jump from 32 percent in 2015 to 49 percent in 2016. Meanwhile, they predict that the percentage of overall marketing budgets spent on social media will jump from 10.7 percent in 2015 to 14 percent in 2016.

PSCU, the nation's largest CUSO, not only supports a variety of non-profit charitable organizations, they also provide assistance to their own coworkers if they experience an unforeseen financial emergency. Their David J. Serlo Employee Hardship Foundation was setup to reduce the stress created by financial emergencies such as acute illness, a family emergency, loss of benefits or income, or danger of foreclosure or eviction and to ensure that PSCU employees knew they could rely on each other in times of need. Since it was created in 2009, the Foundation has dispersed $336,000 in grants to more than 185 employees.

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Online Banking/E-Commerce/Website Design

The ONE card allows consumers to put all of their credit, debit, gift, membership and loyalty cards on one piece of plastic. Customers, who become members with a $99 yearly subscription or $169 for two years, are provided with a card reader that attaches to their smartphone. Once they swipe, the card's information is stored on the cloud, which can hold an unlimited number of cards. ONE holds four at any given time, and the user can switch between the four by tapping the card with their finger. There is secure pairing and encrypted communication between your ONE card and ONE Wallet app - the ONE card automatically locks when it is separated from your phone. Finally, The ONE card will alert you when you are in proximity of a store where you loaded a gift card.

The United States is the world's largest source of remittances, with an estimated $56 billion in outward flows in 2014, according to the World Bank's recently released "Migration and Remittances Factbook 2016." Following the U.S. were Saudi Arabia, $37 billion, and Russia, $33 billion. India was the largest remittance-receiving country, with an estimated $72 billion in 2015, followed by China, $64 billion, and the Philippines, $30 billion.

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Online Banking Sponsored by
IMM

IMM

 

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Internet Access

Most Cloud Based Security Providers (CBSPs) offer DDoS mitigation services using two techniques: 1) BGP rerouting and 2) DNS rerouting which is the most popular. Unfortunately, DNS rerouting does not eliminate the possibility of DDoS attacks because it can be completely circumvented by directly attacking the website's hosting IP address. To help determine if your real IP address remains hidden from potential attackers, you can use a tool like CloudPiercer. This automated tool determines whether websites are vulnerable by scanning for website IP address information. CloudPiercer is now available for administrators using CBSP services to test their website's exposure (owner verification is required).

More and more consumers are dropping their home Internet service in favor of their smartphone. A survey from the Pew Research Center found 80% of U.S. adults had Internet access this year, either through a smartphone or a home Internet connection, up from 78% two years ago. But the percentage of people who got Internet access via a cable or home phone provider fell from 70% in 2013 to 67% this year. Their study also showed that the percentage of people relying on cellphones alone for Internet rose to 13% this year, up from 8% in 2013.

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Call Centers

Last week we noted that nearly 40% of contact centers use text messaging/instant messaging, with this number set to increase to over 60% by 2017. Texting and web chat are popular with many consumers because of its immediacy - some surveys have shown that over 90% of consumers who have used live chat are satisfied with its ability to solve their service inquiries. The key takeaway here is that texting and web chat both permit agents to manage multiple conversations at once, decreasing average hold times and increasing member satisfaction levels.

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