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 Your source for the latest technology information of interest to credit unions across America.

Subscribe to our weekly e-mail newsletter and/or our monthly newsletter and stay on top of the latest technology trends in Hardware, Software, ATMs, Biometrics, Wireless, Online Banking, Marketing, Security, Internet Access and Call Centers.

March 7, 2016

~ This Week's News is Sponsored by Better Branches ~



General News  

* Allied Solutions Offers CUs Access to IDT911 Services
* Redi Introduces Call Center Service
* Telhio CU Selects PSCU's Total Member Care
* Generations CU Signs with CU*Answers

IDT911 has been selected by Allied Solutions to offer its financial customers access to IDT911 data breach and identity fraud mitigation and recovery services. The services help credit unions protect themselves and their members from identity theft and breach risks, while generating non-interest income.

Redi Enterprise Development, Inc. (REDi), a leading provider of automated risk management services for credit unions, recently launched its new live 24/7 call center service for credit unions. REDi`s new call center service handles incoming inquiries from members and manages standard common interactions, such as member identification, transaction acceptance/rejection, card activation/deactivation and contact data updates.

Telhio Credit Union has signed a long term agreement with PSCU to provide its approximately 50,000 members with overflow and after-hours phone support. PSCU's Total Member Care call center support will serve as an extension of the $548M asset credit union's staff for customized member service across their product lines.

CU*Answers, the 100% credit union-owned CUSO, announced that Generations Credit Union (Rockford, IL) has chosen CU*Answers as their new data processor. Generations will be converted to the CU*BASE system on November 1st, 2016.




Hardware News

Savvius, a provider of packet-level network analytics and security forensics solutions, claims that their Vigil solution is the security industry`s first network appliance capable of intelligently selecting, capturing, and storing months of relevant network data to enable rapid investigation of security incidents. Savvius Vigil integrates with your existing SIEM`s IDS/IPS capabilities to trigger storage of network packets. Savvius Vigil integrates events from multiple sources, including network conversations with specified IP addresses. Traffic between relevant nodes is captured before and after the triggered events. Optionally, all related traffic to and from an event`s IP addresses is captured as well.

Samsung Electronics announced that it is now shipping the industry's highest capacity solid state drive (SSD), the 15.36TB PM1633a. They will use the same form factor as a laptop computer: 2.5-in, but the drive is 15mm in height. Laptop SSDs are typically 9mm, 7mm or 5mm in height. The 2.5-in SSD is based on a 12Gbps Serial Attached SCSI (SAS) interface for use in enterprise storage systems. It delivers sequential read and write speeds of up to 1200MBps - a typical SATA SSD can only peak at about 550MBps. 


Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)


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Software Updates

Splunk started as a log event analyzer, but has expanded into application management and web analytics. They recently added two new products: User Behavior Analytics 2.2 and Splunk Enterprise Security 4.1. Splunk has three versions: an enterprise version, a cloud version, and a light version for small businesses. If you log less than 500 MB per day, the light version is free.

Virtual StrongBox allows members to place their records in their personal online safe deposit boxes and allows the credit union to use that secure cloud storage for file exchange, workflow enhancements and operational efficiencies. The company says that their process is much safer than email, fax, courier or U.S. mail. In addition to their Virtual StrongBox, credit union members can use the secure channel to exchange files with others they designate, e.g., their CPA. The company was just granted a second patent on its newest security enhancement, which expands on the company`s process for capturing files from the Secure Socket Layer (SSL) stream.


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Chase's Micro-ATM allows users to login with their phone or smartwatch via NFC. The small footprint machines support check cashing, emailed receipts, and preloading transactions using one`s mobile phone. For this last feature, users obtain a one-time access code on their Chase mobile app.

KicTeam has launched a new "Smart Cleaning Card" designed specifically for use with EMV chip card technology. The company says that their unique "Waffletechnology" conforms to critical chip reader surface areas for thorough cleaning. The single-use disposable card comes presaturated with an exact measure of cleaning solution to safely dissolve dirt and contaminants.

Source Technologies and Co-op Financial Services are working together to integrate Co-op Shared Branching software into Source Technologies' Personal Teller Machine. The PTM, which occupies one square foot, is designed to sit in close proximity to the teller line and can automate nearly all transactions historically handled by tellers, including transaction authentication; multidenomination cash acceptance and dispensing; check processing; and official check issuance.


ATMs/Kiosks Sponsored by
Heritage Industries

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CU Success Stories  


Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:  

Network Box USA

Network Box USa

and their client is:

Air Force Federal Credit Union

Credit Unions - if you have a vendor that you are happy with then please This email address is being protected from spambots. You need JavaScript enabled to view it.!

Vendors - if you have a credit union that is happy with your solutions then please This email address is being protected from spambots. You need JavaScript enabled to view it. and we will give you a $100 discount on your Case Study!


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Wireless World

A report from Fiserv's Raddon Financial Group shows that 58% of small businesses with annual sales from $500,000 to $10 million are using mobile banking. While businesses enrolled in mobile banking use both smartphones and tablets, about half access mobile banking more frequently with their smartphone, 30% are more likely to use a tablet, and 19% use both devices equally. The report notes that “simply repurposing consumer mobile solutions for business use misses the mark. In addition to account information, funds transfer and remote deposit, businesses have unique cash management and security needs, including requirements for multi-user entitlements, payment approvals and advanced authentication capabilities.”

According to research from Crone Consulting, approximately 12 million consumers are using Apple Pay monthly, more than double the 5 million that are using Google's Android Pay each month and the equal number claimed by Samsung Pay service. Crone predicts these numbers will double in the coming year for each mobile payments service.

Google's new payments app, Hands Free, aims to eliminate the need for consumers to pull out their iPhone or Android smart phone - no physical contact is needed between the phone and the terminal. After downloading the app, consumers must fill out a profile and upload a picture, and cashiers at supported merchants can authenticate consumers with their initials and the picture.


Wireless World Sponsored by
Member Access Pacific (MAP)



The MAP App™ is the first network-branded prepaid card exclusively serving credit unions to offer mobile banking -
contact us now to learn more about this market-leading innovation for credit unions:

(866) 598 - 0698

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Security Section

ThreatMetrix has launched Digital Identity Graph which maps associations among people, devices, phone numbers, account credentials, home addresses, and businesses they associate with. The company says that this solution places information in context, and can identify a cyber-attack in real time. The solution also uses machine learning and behavioral analytics across 2 billion monthly transactions serving 4,000 of their clients around the globe.

Daon announced that MasterCard is utilizing Daon's IdentityX Platform as one of the authentication technologies behind MasterCard Identity Check which employs a layered approach to security, including device cryptography, geolocation, and biometric verification. The app-based authentication solution, commonly called "Selfie Pay," uses a mobile device to secure online payments and mobile banking applications using fingerprint and facial recognition.

Kaspersky Labs announced their new Anti Targeted Attack Platform. It includes Threat Intelligence Services; a bundling of Security Intelligence Services, Security Assessment Services and Cybersecurity Training; and an updated Threat Intelligence Feed that offers customized reports in addition to inputs to security tools. The Anti Targeted Attack Platform uses input data from three areas: network, web and email sensors.


Security Section Sponsored by
StrongAuth, Inc.



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Leaders Roundtable


Addressing Insider Threats, Cyber Attacks & Data Security


Accellion -
Read Yorgen H. Edholm's comments:


Allied Solutions -
Read Ann D. Davidson's comments:


Alloya Corporate FCU -
Read Teresa Brent's comments:



Cummins Allison -
Read Dean Theodore's comments:



Easy Solutions -
Read Daniel Ingevaldson's comments:


EnableSoft -
Read Richard Milam's comments:


Horsetail Technologies -
Read Mark Berman's comments:


IMM -  
Read John A. Levy's comments:


Info@Risk -
Read David Trepp's comments: email address is being protected from spambots. You need JavaScript enabled to view it.


InfoSight -
Read Brian Smith's comments:


KnowBe4 -
Read Stu Sjouwerman's comments:


Millennial Vision -
Read Scott Cowan's comments:


Nintex -
Read Mike Fitzmaurice's comments:


Onbase by Hyland Software -
Read Steve Comer's comments:


Pwnie Express -
Read Paul Paget's comments:


Securonix -
Read Chris Inglis' comments:


SentinelOne -
Read Scott Gainey's comments:


StrongAuth, Inc. -
Read Arshad Noor's comments:


TruShield -
Read Paul Caiazzo's comments:


Venminder -
Read Aaron Kirkpatrick's comments:


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Technology and Marketing

Many credit unions build their social media programs around financial education. They post links to relevant financial education articles, blogs, and of course their marketing campaigns and general membership announcements. Many also time releases around upcoming holidays and local community events. If they offer outreach programs where their employees do volunteer work, they ask those volunteers to post real time updates to Twitter and Facebook, and if budgets allow, film the events for posting on YouTube. In general, many find that Facebook is well suited to longer member conversations, while Twitter provides a stronger call to action.


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Online Banking/E-Commerce/Website Design

Visa announced that it is expanding its Visa Ready program to include Internet of Things (IoT) companies, such as manufacturers of wearables, automobiles, appliances, public transportation services, clothing and almost any other connected device. Emerging IoT companies will join mobile device manufacturers, including mobile point-of-sale acceptance (mPOS) providers, mobile NFC-enabled device manufacturers and other technology partners in the Visa Ready Program. Visa Ready participants will use the Visa Token Service security technology, which replaces sensitive information on payment cards with a unique digital identifier to protect payment data and account details.

According to The Philadelphia Federal Reserve, FIs under $10B in assets that are exempt from the debit reform regulations that took effect in October 2011 have benefited from the legislation. Philadelphia Fed researchers concluded that large banks` swipe fees declined after reform, but smaller FIs` fees actually have risen.



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Internet Access

CafeX Communications has launched a new software package called Chime that they claim makes video collaboration available to all business users for up to 70% less than today`s systems. They say that their solution helps teams collaborate from anywhere with voice and video conferencing, web chat, document and presentation sharing, while requiring up to 75% less network bandwidth for video traffic. The company states that their goal with Chime is to make it simple and affordable for people to collaborate face-to-face, regardless of what systems, devices, browsers or applications they want to use.

In a traditional network, services are tied to dedicated hardware devices. However, network functions virtualization (NFV) decouples the network functions from the underlying hardware platform. Cisco has joined the NFV bandwagon with their Cisco Enterprise NFV offering that includes the following services:

- Routing (ISRv)

- Firewall (ASAv)

- Application acceleration (vWAAS)

- Wireless LAN controller (vWLC)

Cisco Enterprise NFV is supported on multiple hardware platforms and even permits third party solutions to run on the platform.


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Call Centers

According to a study by the Boston Consulting Group, the number of consumers using social media to resolve customer service issues among financial services, insurance and telecommunications customers has dropped compared to two years ago. The number of respondents who never use or are not offered social media customer service rose from 58 percent in 2013 to 65 percent in 2015. Respondents who do not use social media for customer service cited these reasons for not using social media:

- 33 percent said the channel takes too long to address issues

- 32 percent said it has limited functionality

- 30 percent said it simply is not feasible for complex tasks