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 Your source for the latest technology information of interest to credit unions across America.

Subscribe to our weekly e-mail newsletter and/or our monthly newsletter and stay on top of the latest technology trends in Hardware, Software, ATMs, Biometrics, Wireless, Online Banking, Marketing, Security, Internet Access and Call Centers.

January 13, 2014

~ This Week's News is Sponsored by Better Branches ~

 

General News  

* Wincor Nixdorf Receives A+ Grade for Sustainability
* Verint to Acquire KANA Software
* Guardian CU to Offer Buzz Merchant-Funded Rewards
* CU*Answers Adds Another CU Owner

Wincor Nixdorf has once again received an A-plus grade on its sustainability report from the Global Research Initiative. The company's two previous reports — for fiscal 2010/2011 and 2011/2012 — were also rated A-plus. The GRI standard, which was established in 1997 in partnership with the United Nations Environment Program, serves as an international template for sustainability reporting.

Verint Systems announced the signing of a definitive agreement to acquire KANA Software, a leader in customer service solutions delivered both on-premises and in the cloud. KANA would bring its approximately 900 global customers to the Verint organization, which already has more than 10,000 customers worldwide.

Guardian Credit Union said it has selected Buzz Points’ merchant-funded debit loyalty program for its members. Guardian Credit Union is the largest credit union headquartered in Milwaukee County, serving over 35,000 members with assets of over $225 million. Austin-based Buzz Points rewards account holders for using their debit card and for shopping local.

CU*Answers, the Grand Rapids, MI-based Cooperative CUSO, announced that it had recently added KALSEE Credit Union located in Kalamazoo, MI ($150M and 21,000 members) as a new owner. The CUSO also recently completed converting KALSEE Credit Union to its CU*BASE processing platform.

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Credit Union InfoSecurity Conference Sponsored by
imsmartin consulting

The 12th annual CU InfoSecurity Conference will be held May 21 - 23, 2014 at the Red Rock Resort in Las Vegas, NV.

This is a one-of-a-kind conference - a security conference dedicated solely to credit unions. Highly experienced, expert speakers discuss the latest security trends as they specifically apply to credit unions. Also included is a virtual tour of The Partnership FCU and a Case Study of First Tech FCU. The CU InfoSecurity Conference is priced so that the majority of credit unions can afford it - just $395 per person and $295 for returning attendees. Topics include:

 

* Phishing 2.0 Exploits
* Anti-money Laundering
* DDoS Mitigation Strategies
* Advanced Log Management
* Effectively Using Data Feeds
* Owning Credit Union Networks
* Tuning Your Fight Against Fraud
* New Ways to Eliminate Malware
* Credit Union Virtual Security Tour
* Cyber Criminal Intelligence Programs
* Legal versus Enforceable eSignatures
* Building a Secure E-mail Infrastructure
* Next Generation Authentication Techniques
* Successful Security Awareness Training Programs

Click Here for information, agenda, reservations & more.


Hardware News

Hewlett-Packard's new Pro X2 410 is a tablet that comes bundled with a detachable keyboard. HP believes the future of laptops lies in these types of "converged" devices. The hybrid device has an 11.6-inch screen that can be used as a tablet and gives more than 12 hours battery life with a keyboard attachment. The Pro X2 410 weighs over 907 grams but its display, at 11.6 inches on the diagonal, is larger than those of most regular tablets, which generally have 7- to 10-inch displays.

While total PC shipments declined 10% in 2013, laptops remain popular for business executives. Senior credit union managers looking for new machines may want to consider these powerful new business-grade laptops:

- Sony Vaio Flip 15 ($1,799)

- HP ZBook 15 ($2,999)

- Acer Aspire V3-772G-9402 ($1,099) 

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Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)

 

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Software Updates

Spiceworks announced a new version of its free IT management application: Version 7.1. The update includes performance enhancements to its IT inventory, help desk and mobile device management capabilities. The package also includes new security integrations and help desk plugins.

CounterTack announced the next-generation of its endpoint threat detection and response platform, Sentinel, which helps control targeted, persistent threats. The company says that the package combines its "real-time stealthware" with Big Data analytics to provide organizations with visibility, context and intelligence. Sentinel does not install agents to collect data on endpoints. Instead, it uses a lightweight, driverless kernel technology to gather continuous, real-time data from endpoints.

 

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Software Updates Sponsored by
Raddon Financial Group (RFG)


RFG

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ATMs/Kiosks

Personetics recently conducted a survey of ATM usage from their client base and found these results:

- most consumers will take out cash from an ATM every 7 to 10 days using a combination of in-network ATMs and out-of-network ATMs

- 30% of all ATM withdrawals were conducted at out-of-network ATMs

- less than 50% of the consumers who are using the FI’s digital channels have used the ATM lookup service

- when asked to estimate the fees they have incurred using foreign ATMs, the common answer is less than half of the actual cost

Image-enabled ATMs have claimed significant volumes of checking activity formerly handled by tellers. According to Novantas, a management consultancy firm, these machines can handle some 8,000 transactions a month without wait-time issues, while individual tellers typically handle less than a fourth of the monthly transaction volume of an “i-ATM,” but can cost 150% more annually. They base these numbers on a one time cost of $50,000 for a new ATM (and about $18,000 annually for upkeep and servicing), while a typical teller costs $30,000 for salary and benefits (plus $15,000 for “linked costs” such as recruiting, turnover, training, etc.) At the transaction level, Novantas concludes that there is a 10-to-1 comparative advantage for i-ATM services.

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ATMs/Kiosks Sponsored by
Heritage Industries


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CU Success Stories  

 

Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:

 

Telecom Recovery

Telecom Recovery

and their client is:

Fiscal Credit Union

Credit Unions - if you have a vendor that you are happy with then please This email address is being protected from spambots. You need JavaScript enabled to view it.!

Vendors - if you have a credit union that is happy with your solutions then please This email address is being protected from spambots. You need JavaScript enabled to view it. and we will give you a $100 discount on your Case Study!
 

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Wireless World

According to Parks Associates, more than 40 million U.S. consumers used at least one mobile proximity or mobile e-commerce wallet in 2013. This figure represents about 20 percent of all smartphone users. They are predicting that mobile wallet usage will rise to nearly 113 million, or 43 percent of all smartphone users, by 2017. They also believe that the prospects for the market are no longer tied to the success or failure of NFC due to the emergence of barcode, cloud, and Bluetooth-based wallets.

AT&T has launched a mobile identity toolkit and is hoping to partner with financial institutions on their mobile banking apps. The telecom giant can offer hosted services such as call recording, videoconferencing, geolocation services and mobile identity verification.

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Security Section

Senior managers are the biggest offenders of putting their organizations at risk of a data breach, according to a new survey by breach investigation and risk services firm Stroz Friedberg. While about 25 percent of all employees admit to inadvertently sending the wrong recipient sensitive company information, 58 percent of senior managers say that they have done so. Plus, more than half of senior managers and 37 percent of midlevel managers say they have taken work-related emails, files, or other resources with them when they have left an employer for another job.

At last week's Consumer Electronics Show (CES) in Las Vegas, dozens of new tech products that use biometrics were on display. Some scan fingerprints, palm prints and irises, while others utilize facial recognition, eye tracking, voice recognition and even monitor behavior. Some of the companies that were displaying their biometric wares included:

- YubiKey

- AGNITiO

- FingerQ

- Nok Nok Labs

- Synaptics

- Fingerprint Cards

- EgisTec

- CrucialTec

- GO-Trust

- Sonavation

- Eyelock

- Tobii

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Leaders Roundtable

Security:

Addressing the Big 3: Compliance, Fraud & Cyber Security

>
D+H - http://wwwdhltd.com
Read Jeff Marshall's comments:
https://www.cunews.com/D+H.pdf

DirectRM - http://www.directrm.com
Read Donald E. Malloy's comments:
https://www.cunews.com/DirectRM.pdf


Easy Solutions - http://www.easysol.net
Read Daniel Ingevaldson's comments:
https://www.cunews.com/EasySolutions.pdf


 
Horsetail Technologies - http://www.horsetailtech.com
Read Mark Berman's comments:
https://www.cunews.com/Horsetail.pdf


 
Integrated Media Management - http://www.immonline.com  
Read John A. Levy's comments:


Incapsula - http://www.incapsula.com
Read Marc Gaffan's comments:
https://www.cunews.com/Incapsula.pdf


LogRhythm - http://www.logrhythm.com
Read Mike Reagan's comments:
https://www.cunews.com/LogRhythm.pdf


 
Mimecast - http://www.mimecast.com  
Read Mounil Patel's comments:

Hyland Software - http://www.onbase.com
Read Steve Comer's comments:
https://www.cunews.com/Hyland.pdf


ProPay - http://www.propay.com
Read Dr. Heather Mark's comments:
https://www.cunews.com/ProPay.pdf


Rallypoint Solutions - http://www.rallypoint.us.com
Read Kris Zupan's comments:
https://www.cunews.com/Rallypoint.pdf




SilverSky - http://www.silversky.com
Read Andrew Jaquith's comments:
https://www.cunews.com/SilverSky.pdf


Spikes Security
Spikes Security - http://www.spikes.com
Read Branden Spikes' comments:
https://www.cunews.com/Spikes.pdf


TrustCC - http://www.trustcc.com
Read Andy Robbins' & Brandon Henry's comments:
https://www.cunews.com/TrustCC.pdf


Verafin - http://www.verafin.com
Read Brendan Brothers' comments:
https://www.cunews.com/Verafin.pdf


Wombat Security Technologies - http://www.wombatsecurity.com
Read Joe Ferrara's comments:
https://www.cunews.com/Wombat.pdf


Zerto - http://www.zerto.com
Read Ziv Kedem's comments:
https://www.cunews.com/Zerto.pdf

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Technology and Marketing

With the recent Target and Neiman-Marcus breaches in the news, identity protection is garnering more attention as a worthwhile product for credit unions to offer their members. Javelin Strategy and Research notes that ID theft claims a new victim every three seconds which causes many people to become increasingly worried about this pervasive crime damaging their finances. ID protection proponents argue that the service can help drive revenues, member engagement and act as a retention/loyalty tool.

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Online Banking/E-Commerce/Website Design

Celent is reporting that there has been about 10% growth in the number of check scanners deployed for commercial RDC (remote deposit capture) over the past year, while there has been a tripling in the number of financial institutions offering mobile RDC to consumers and small businesses. The research firm expects continued growth of deployed scanners to commercial locations over the next three years, but the real growth will be with mobile RDC.

A new service called Online Appointment Setting is being offered by Regions Bank. Both existing and prospective customers are now able to tell employees when and where they’d like to meet, either in-person or over the phone. It will also be available on mobile devices soon.

As more and more people forego landlines for mobile phones, some observers believe that credit unions should step up their efforts to make sure that they have their members' cell phone numbers on file. One way to accomplish this is to remind members at login to review their account info on file. Going a step further, you can add a small reminder to have them make their mobile number primary, if desired.

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Internet Access

WAN optimization is increasingly being delivered as a cloud service as opposed to traditional on-premise equipment. WAN Optimization as a Service is available from companies such as Aryaka Networks. With this utility-like cloud service, you are able to deploy WAN optimization quickly because you do not have to install any hardware. Aryaka’s service is based on a global network of distributed PoPs and provides application acceleration proxies for “chatty” protocols like CIFS and MAPI, data deduplication and compression for bandwidth scaling, and a specialized multi-segment approach to TCP optimization.

Oracle announced the Oracle Enterprise Communications Broker which is designed to help make various UC (unified communications) products interoperate. Oracle says that their new product simplifies network operations by eliminating the vendor incompatibilities at the session protocol layer. The Communications Broker also controls the routing of the sessions between the various voice, video and other UC systems.

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Call Centers

Intradiem, formerly Knowlagent, offers intraday management solutions for multi-channel contact centers. As more centers add live chat to their inbound calls and e-mail responses, intraday management becomes more important. The company claims that intraday management technology can create agents who are as much as 20 percent more productive, improving the overall performance of the frontline workforce without increasing headcount. When volume in one channel spikes, agents can be automatically moved from one channel to another to cover peaks and valleys in volume.

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