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 Your source for the latest technology information of interest to credit unions across America.

Subscribe to our weekly e-mail newsletter and/or our monthly newsletter and stay on top of the latest technology trends in Hardware, Software, ATMs, Biometrics, Wireless, Online Banking, Marketing, Security, Internet Access and Call Centers.

April 20, 2015

~ This Week's News is Sponsored by Better Branches ~

 

General News  

* Members First CU of NH Selects Synergent
* Q2 Partners with Acculynk
* Aspire FCU & IMM Complete Corelation Integration
* Wincor Nixdorf & IRIS Analytics Extend Partnership
* March Networks & DMP Integrate

Synergent announced that Members First Credit Union located in Manchester, NH, with 11,300 members and $157M in assets, has selected the Episys Core Processing Solution with Synergent Technology Services. In addition to core processing, Members First CU will also implement a variety of Synergent solutions including ATM/Debit Card Services, Direct Marketing Services, Opening Act, and Statement Processing.

Q2 Holdings, a leading provider of secure virtual banking solutions for credit unions, announced its partnership with payments technology company Acculynk to provide real-time person-to-person (P2P) payment solution through Acculynk`s Payzur service. Payzur is simple for members and because it is not ACH based, there is no enrollment or waiting period to use the service once offered by their credit union.

New Jersey-based Aspire Federal Credit Union has used IMM`s TotaleAtlas eSignature platform since 2005 and more recently added remote eSignature capabilities with the Document Exchange cloud-based service. Through their Corelation core conversion, Aspire Federal Credit Union has also continued its use of IMM`s TotaleChecks system. Corelation is based in San Diego, and is one of the many financial core providers with which IMM has developed integrations.

Wincor Nixdorf, one of the world`s leading providers of IT solutions to financial institutions, and IRIS Analytics, a leading supplier of real-time solutions for the control of fraud and risk in electronic payments, have extended their existing cooperation for a further five years. The partnership was originally formed five years ago and enables Wincor Nixdorf to market, implement and support the IRIS real-time transaction scoring software worldwide to its customers in the finance sector.

March Networks and DMP announced the integration of March Networks` 8000 Series Hybrid NVR platform with DMP XR550 and XR500 Control Panels. Managed with March Networks Visual Intelligence software, the integrated solution is available without additional licensing fees. With the integration, any event captured by the DMP control panels can initiate a wide range of actions via the 8000 Series recorders.

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Credit Union InfoSecurity Conference Sponsored by
imsmartin consulting

 The 13th annual CU InfoSecurity Conference will be held June 3 - 5, 2015 in Las Vegas.

This is a one-of-a-kind conference - a security conference dedicated solely to credit unions. Highly experienced, expert speakers discuss the latest security trends as they specifically apply to credit unions. Also included is a virtual tour of F&A Federal Credit Union and a presentation by Alloya Corporate FCU. The CU InfoSecurity Conference is the only conference in the credit union movement that includes two nights lodging in a deluxe room as part of the already incredibly low price: just $595 per attendee and $495 for returning attendees. Topics include:


* Ransomware
* Securing VMs
* Cloud Security
* Breach Prevention
* Pervasive Security
* Device Configuration
* Compliant Social Media
* Transparent Encryption
* CU Virtual Security Tour
* Securing Virtual Branches
* Network Security Strategies

* Account Takeover Prevention

* Intelligence Driven Cyber Security

Click Here for information, agenda, reservations & more.

Also includes a behind-the-scenes tour of Zappos Headquarters - don't miss it!

Zappos

 


Hardware News

Unitrends physical appliances provide unified data protection for physical and virtual environments, including backup, archiving, and disaster recovery. Their Recovery-823 appliance comes in a 2U form factor and supports byte- level deduplication, hardware enhanced AES-NI encryption and 256 GB of tiered cache SSD for improved backup performance, fast restore and recovery. The unit supports 19 TB of raw storage capacity organized in a RAID-1/ RAID-6 configuration with hot-swap user-replaceable drives.

While some pundits have proclaimed the desktop as dead, Intel insists that there is still plenty of life left in the PC. The chip giant points our four technologies that will boost PC sales in the near future: the introduction of the 6th-generation Core processor (AKA Skylake), the launch of Windows 10, integrated RealSense 3D cameras, and "true wireless computing" with the addition of 60GHz WiGig or 802.11ad wireless docking and Rezence wireless charging technology.

Many people are looking for advanced displays to show up in Windows 10 machines. However, Dell has suggested that they won't be able to incorporate OLED screens into Windows 8 laptops or tablets due to lack of native support for the screen type. The company also hinted that it would bring together Windows 10 and OLED displays in the future, though it didn't reveal exact plans. OLED screens are used mostly in TVs, tablets and smartphones, but not yet in Windows PCs. 

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Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)

 

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Software Updates

Centri announced BitSmart which is a solution that encrypts data at rest and in transit. The BitSmart technology is a software-only solution that helps mitigate the Secure Sockets Layer (SSL) flaw that some DDoS attacks exploit. The solution can be deployed in either public or private cloud configurations, or on dedicated servers or a server in a virtual machine connected through a network.

TestPlant is the maker of the eggPlant range of software quality tools. The company claims that their eggPlant Functional solution is the only test automation tool that uses patented image recognition technology to allow software developers to test any application from mainframe to mobile, by looking at and interacting with the screen exactly as a real user does. Nationwide, the largest credit union in the UK, is using TestPlant's solutions for their online and mobile banking platforms.

The PRTG Network Monitor from Paessler is a full-featured network monitoring solution. The company offers a free 100 sensor license. They also have a Webserver Stress Tool as well as numerous free network monitoring tools on their website, but of course they do not provide technical support for their freeware utilities. All paid licenses include all monitoring features and functionalities, including flow monitoring, as well as an unlimited number of remote probes.

 

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Software Updates Sponsored by
Raddon Financial Group (RFG)


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ATMs/Kiosks

NCR has launched their cloud-based ATM operating platform dubbed Kalpana that they claim can eliminate malware and reduce total cost of ownership by up to 40%. In concert with the roll out of Kalpana, NCR is launching a new thin-client ATM, featuring a 10-inch touchscreen and integrated biometrics and cameras. The Cx110 ATM uses tablet technology in combination with cloud technology to move control and security of ATM transactions to the deployer`s enterprise infrastructure. Kalpana software runs ATMs remotely, initially through a thin-client ATM including an Android operating system.

By some estimates, European ATMs, particularly those in Spain, Portugal and Italy, feature over 70 transactions that can be carried out when visiting an ATM. Some of the many transactions available at these high tech ATMs include: bill pay, cell phone top-up, event and transport ticket purchase, settling taxes or fines, money transmission, and bitcoin cash-out. Many also feature cash recycling, which is actually supported by every ATM in Japan.

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ATMs/Kiosks Sponsored by
Heritage Industries


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CU Success Stories  

 

Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:  

TFactor

Tfactor

and their client is:

SCE Federal Credit Union

Credit Unions - if you have a vendor that you are happy with then please This email address is being protected from spambots. You need JavaScript enabled to view it.!

Vendors - if you have a credit union that is happy with your solutions then please This email address is being protected from spambots. You need JavaScript enabled to view it. and we will give you a $100 discount on your Case Study!
 

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Wireless World Sponsored by
Member Access Pacific (MAP)

MAP

 

The MAP App™ is the first network-branded prepaid card exclusively serving credit unions to offer mobile banking -
contact us now to learn more about this market-leading innovation for credit unions:

(866) 598 - 0698

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Wireless World

Mercator Advisory Group`s most recent Insight Report from the bi-annual CustomerMonitor Survey Series reveals that as usage of mobile banking rises in the United States, more consumers are switching their primary financial institutions. Young adults and mobile banking users are most likely to switch, in part to gain more robust mobile banking services. Now, 3 in 5 U.S. consumers perform banking activities using their mobile phone and/or tablet, up from nearly half who did so in 2013 and one-third who did so in 2012. Mobile-based money transfer to another person`s account is one of the fastest growing mobile banking activities, doubling in usage in the U.S. from 2013 to 2014.

According to Verizon's enterprise security group, mobile cyberattacks are relatively rare and mobile malware is currently relatively benign. Verizon, analyzing data from its Verizon Wireless unit, couldn't gather enough data on Apple iOS malware to deliver any findings; meanwhile most of the malware issues on Android revolve around adware.

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Security Section

FinalCode offers an enterprise-grade file security solution. The company says that their solution is application-, device-, storage-, cloud-, content management- and collaboration-agnostic. In action, users define file security settings and respective recipients, or have such controls applied automatically through corporate policy. The FinalCode client encrypts the file, and the FinalCode server manages keys and permissions. File recipients download a small FinalCode client after secure registration with the FinalCode server in order to have access to and use of the file according to policy.

Silicon Valley startup GhangorCloud says that their solution is designed to effectively stop advanced persistent threats (APTs). The software comes built-in with a variety of preset classifications that identify private data, such as SSNs and credit cards. The user also can create their own rules to identify specific data types to be classified. The GhangorCloud acts as a proxy server, essentially an authorized man-in-the-middle, which has the right to inspect the data as it exits the network, even encrypted data. Using the software's rules, the data can be analyzed to ensure that the VPN is valid and that only authorized data is leaving the network. The software is also able to eliminate any cross-talk in a virtual environment to help ensure that unauthorized servers do not share data.

According to a recent survey by CompTIA, human error accounts for 52 percent of root causes of security breaches, while technology errors account for 48 percent. Meanwhile, the SANS Institute just released its own survey showing that negligent employees accounted for the majority of concerns that companies had about insider threats, more than malicious employees, and all contractors, clients, partners and other affiliates combined. Some security experts say that these results call for more employee training, while other believe that technology can help - especially continuous risk monitoring through automated analytics.

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Leaders Roundtable

Security:

Meeting the Challenges of Attacks, Breaches & Compliance


Alloya Corporate FCU - http://www.alloyacorp.org
Read Biff Myre's and Ron Schlecht's comments:
https://www.cunews.com/Alloya.pdf

CatchFire Creative - http://catchfirecreative.com
Read Drew Schulthess' comments:
https://www.cunews.com/CatchFire.pdf

D+H - http://www.dh.com
Read Jeff Marshall's comments:
https://www.cunews.com/D+H.pdf

Easy Solutions - http://www.easysol.net
Read Daniel Ingevaldson's comments:
https://www.cunews.com/EasySolutions.pdf

eScope Solutions - http://www.escope.net
Read Dean Marshall's comments:
https://www.cunews.com/eScope.pdf

Horsetail Technologies - http://www.horsetailtech.com
Read Mark Berman's comments:
https://www.cunews.com/Horsetail.pdf
 
HyTrust - http://www.hytrust.com
Read Hemma Prafullchandra's comments:
https://www.cunews.com/HyTrust.pdf
 
IMM - http://www.immonline.com  
Read John A. Levy's comments:

Info@Risk - http://www.infoatrisk.com
Read David Trepp's comments:
https://www.cunews.com/This email address is being protected from spambots. You need JavaScript enabled to view it.

Ingalls Information Security - http://www.iinfosec.com
Read Russell “Rusty” Wilson's comments:
https://www.cunews.com/Ingalls.pdf

KnowBe4 - http://www.knowbe4.com
Read Stu Sjouwerman's comments:
https://www.cunews.com/KnowBe4.pdf

Millennial Vision - http://www.mviusa.com
Read Scott Cowan's comments:
https://www.cunews.com/MVi.pdf

Hyland Software - http://www.onbase.com
Read Steve Comer's comments:
https://www.cunews.com/OnBase.pdf

PhishLabs - http://www.phishlabs.com
Read Stacy Shelley's comments:
https://www.cunews.com/PhishLabs.pdf

Q2 - http://www.q2ebanking.com
Read Jay McLaughlin's comments:
https://www.cunews.com/Q2.pdf

Rallypoint Solutions - http://www.rallypoint.us.com
Read Kris Zupan's comments:
https://www.cunews.com/Rallypoint.pdf


SilverSky - http://www.silversky.com
Read Andrew Jaquith's comments:
https://www.cunews.com/SilverSky.pdf


Xamin
Xamin - http://www.xamin.com
Read Erik Gustafson's comments:
https://www.cunews.com/Xamin.pdf

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Technology and Marketing

As branch traffic decreases, some observers believe that credit unions must look to their mobile banking vendors for marketing assistance. That is because many users check their mobile banking app daily and this time can add up to almost an hour a month of viewing. In response, some mobile banking providers are now emphasizing strong, Amazon-like marketing functionality within their products. Proponents say that well-designed mobile ads and offers can drive product and services sales.

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Technology & Marketing Sponsored by
Bluepoint Solutions

Xamin

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Online Banking/E-Commerce/Website Design

Prepaid cards continue to gain in popularity, especially among younger people, and in their feature sets. One recent survey revealed that 60 percent of millennials would consider prepaid cards, versus 49 percent of respondents overall. Other consumers use prepaid cards in addition to traditional checking accounts, and find them convenient when they travel. Others cited security and privacy concerns as top reasons for using prepaid cards.

In an attempt to find ways to make transactions more efficient, Bank of New York Mellon has begun experimenting with blockchain technology. The blockchain is seen as the main technological innovation of Bitcoin, since it stands as proof of all the transactions on the network. A block is the ‘current` part of a blockchain which records some or all of the recent transactions, and once completed goes into the blockchain as permanent database. BNY Mellon built an application using open source code from Bitcoin.org, modified it to run on their internal network. For the time being, they will use the platform internally for an incentive program, with IT managers handing them out to staff, who can then redeem them for gift cards and vouchers.

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Internet Access

Birch Grove Software`s ActivTrak is a cloud-based monitoring software that allows employers of on-site and remote workers to monitor web and application usage, better improving performance and work-place control. You install an agent onto one or more workstations (either directly, remotely or via Active Directory). The agent is invisible to the user, and has a simple dashboard that allows admins to set alarms for user activity notifications and track multiple user sessions in real time from a single screen. The agent collects title bars, URLs, and screenshots and can easily shut down applications or notify you of flagged usage. Monitoring up to three agents is free.

Vonage is known as consumer service, but the company has been selling VoIP and UC (Unified Communications) services to small businesses for the last the 18 months, They recently acquired Simple Signal, a service provider offering Unified Communications-as-a-Service (UCaaS) for SMBs. Vonage offers business service on two platforms. For the customer with less than 25 lines, the platform Vonage acquired when it bought Vocalocity in late 2014 is the best fit. For larger installations, they recommend the BroadSoft BroadWorks platform used by Telesphere, another UcaaS company that Vonage recently acquired.

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Call Centers

NewVoiceMedia offers a cloud contact center solution that turns an Internet connection and a phone into a contact center. The company claims that the robust infrastructure on which their ContactWorld platform is built supports a 99.999% Platform Availability Guaranteed SLA and unique public Trust site that demonstrates platform performance and availability across 7 real-life actions in real-time. NewVoiceMedia states that they can have your contact center working in weeks, and even set a new record of a complete deployment in just 45 minutes.

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