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 Your source for the latest technology information of interest to credit unions across America.

Subscribe to our weekly e-mail newsletter and/or our monthly newsletter and stay on top of the latest technology trends in Hardware, Software, ATMs, Biometrics, Wireless, Online Banking, Marketing, Security, Internet Access and Call Centers.

May 4, 2015

~ This Week's News is Sponsored by Better Branches ~

 

General News  

* COCC Selects SNL Banker as BI Partner
* C-B-W Schools Partners with IMM
* Fiserv Releases Four New Modules
* Savannah Schools FCU Selects CU*South

COCC, a client-owned leading provider of banking technology solutions for credit unions across the Northeast, announced the signing of a new agreement that makes SNL Banker a preferred partner for business intelligence and launches the COCC iDashboards product. Under the terms of the agreement, COCC will offer a white-labelled dashboard solution, powered by SNL Banker known as iDashboards.

IMM, a pioneer of integrated eSignature, workflow and document solutions for credit unions, announced that C-B-W Schools Federal Credit Union has implemented its TotaleAtlas and Document Exchange solutions. The $106 million credit union operates across a large geographic area with just two branch locations, so they turned to IMM to deploy a fully integrated eSignature environment for both in-branch and remote signing events.

Fiserv, a leading global provider of financial services technology solutions, announced the launch of four new solutions on its Financial Crime Risk Management (FCRM) platform. The four new additions are: Check Fraud Manager, Payment Fraud Manager, Customer Risk Manager and AML Risk Manager.

CU*South announced that Savannah Schools FCU has selected the credit-union owned CUSO as its core processing and member services delivery partner. Savannah Schools was founded in 1954 as the Chatham County Teacher Association CU and they plan a conversion for early 2016.

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Credit Union InfoSecurity Conference Sponsored by
imsmartin consulting

 The 13th annual CU InfoSecurity Conference will be held June 3 - 5, 2015 in Las Vegas.

This is a one-of-a-kind conference - a security conference dedicated solely to credit unions. Highly experienced, expert speakers discuss the latest security trends as they specifically apply to credit unions. Also included is a virtual tour of F&A Federal Credit Union and a presentation by Alloya Corporate FCU. The CU InfoSecurity Conference is the only conference in the credit union movement that includes two nights lodging in a deluxe room as part of the already incredibly low price: just $595 per attendee and $495 for returning attendees. Topics include:


* Ransomware
* Securing VMs
* Cloud Security
* Breach Prevention
* Pervasive Security
* Device Configuration
* Compliant Social Media
* Transparent Encryption
* CU Virtual Security Tour
* Securing Virtual Branches
* Network Security Strategies

* Account Takeover Prevention

* Intelligence Driven Cyber Security

Click Here for information, agenda, reservations & more.

Also includes a behind-the-scenes tour of Zappos Headquarters - don't miss it!

sponsored by Ongoing Operations

Zappos


Hardware News

The Sensaphone IMS Series products can monitor a small server room, or a large data center. The Sensaphone IMS-4000 system is a stand-alone infrastructure monitoring system with an integrated voice and modem, an internal UPS, flash-disk storage, and a web server. Each unit supports up to eight Environmental Sensors such as: Temperature, Humidity, Smoke, Sound Level, Motion, Water Leak Detection, Intrusion, and Power Outages. When a problem occurs, the Sensaphone IMS Series supports multiple communication interfaces for alerting IT staff, e.g., an Ethernet port or a standard telephone interface.

SanDisk has launched their next generation Fusion ioMemory PCIe solid state drives with their new SX350 Series. The new series offers capacities of 1.25 TB to 6.4 TB and are designed to satisfy the requirements of mixed-use workloads, such as virtualization, databases and real-time financial data processing. The SSDs provide up to 350,000/385,000 random read/write IOPS. 

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Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)

 

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Software Updates

When a Windows system becomes unresponsive, the Task Manager is often used to troubleshoot the problem. But there are other tools available that can provide even more insight into what's going on. One such tool is Process Lasso which can be used to analyze the processes that are running on your PC. It maintains lists of all processes and active processes. In addition to displaying running processes, the software plots processor use, memory load, responsiveness, and memory restraint on a graph. The software includes features such as the ability to balance processes, park CPU cores, limit process instance counts, and configure anti-sleep processes. Process Lasso sells for $32.95, but a free 30 day trial is available for download.

LOGbinder announced new updates to LOGbinder for Exchange and LOGbinder for SQL Server. LOGbinder for Exchange, version 3.0, now allows customers to manage mailbox audit policy from inside the LOGbinder application. LOGbinder for SQL Server, now at version 2.5, adds events to support Microsoft SQL Server 2014 and introduces LEEF output. The company says that their software offers the only solution for collecting security log data from inside mission critical Exchange, SharePoint and SQL Server applications into SIEM log management deployments.

 

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Software Updates Sponsored by
Raddon Financial Group (RFG)


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ATMs/Kiosks

Kiosks are becoming more popular at credit union branches because they allow visitors to get details about current rates, advertise your products and services, sign in to meet with an MSR, and much more. Kiosks can setup on a PC or a tablet. One tool for locking down a tablet is SureFox which is available as an Android and IOS app that locks a tablet into browser mode and allows you to set a whitelist of pages the browser can visit. SureFox lets you set up categories for users to select and add multiple URLs (and even include subdomains). Other features include the ability to enable/disable zoom, complete device lockdown, and configure remotely.

Gas attacks on ATMs are increasingly popular in Europe, but fortunately have not made it to America yet. There were no such attacks in England until 2013, but since then there have been more than 90. Gas bomb gangs have struck all over the world due to the effectiveness of the technique - it can quickly expose the cash inside the vault for a quick getaway.

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ATMs/Kiosks Sponsored by
Heritage Industries


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CU Success Stories  

 

Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:  

RPost

RPost

and their client is:

University of Iowa Community Credit Union

Credit Unions - if you have a vendor that you are happy with then please This email address is being protected from spambots. You need JavaScript enabled to view it.!

Vendors - if you have a credit union that is happy with your solutions then please This email address is being protected from spambots. You need JavaScript enabled to view it. and we will give you a $100 discount on your Case Study!
 

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Wireless World Sponsored by
Member Access Pacific (MAP)

MAP

 

The MAP App™ is the first network-branded prepaid card exclusively serving credit unions to offer mobile banking -
contact us now to learn more about this market-leading innovation for credit unions:

(866) 598 - 0698

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Wireless World

Apple Pay is a closed system, but Android phones offer the potential for credit unions to supply a mobile wallet on them. Prairie Cloudware says that they offer credit unions the ability to provide an Apple Pay-like experience for Android devices. Their Digital Payments Guardian provides a token switching service on the digital wallet side. DPG, which is delivered within a virtual private cloud environment, allows the member to manage all payment types from one place including DDA accounts as well as credit, debit, store and gift cards.

About 3,000 FIs offer mobile deposit capture, and Celent estimates that nearly a thousand financial institutions have licensed the product and are waiting to implement it. Some institutions that are concerned about fraud have enlisted Early Warning to help fight RDC fraud. Early Warning, a bank-owned organization that shares deposit data to fight fraud, can scan a deposit to see if the suspect check was written on an open or closed account and conducts other reviews in an attempt to stop fraud at the moment of deposit.

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Security Section

92 percent of finance professionals firmly believe that EMV cards will be effective in reducing point-of-sale fraud, according to the "2015 AFP Payments Fraud & Control Survey." The survey, produced by the Association for Financial Professionals, also found that 61 percent believe that chip-and-PIN would be the most effective authentication method for mitigating credit and debit card payments fraud. However, old fashioned checks still remain the payment method most subjected to actual or attempted fraud, and they accounted for the largest dollar amount of loss. The most targeted payment methods in 2014 were: checks (77 percent); and credit and debit cards (34 percent); and wires (27 percent).

Quick Heal Technologies has released their SEQRITETM line of data security solutions for small to medium sized organizations in the US. The software covers endpoint, server, network and mobile device protection, as well as cloud-enabled management. Quick Heal Technologies was founded in 1993, and has more than 1,300 employees worldwide.

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Leaders Roundtable

Security:

Meeting the Challenges of Attacks, Breaches & Compliance


Alloya Corporate FCU - http://www.alloyacorp.org
Read Biff Myre's and Ron Schlecht's comments:
https://www.cunews.com/Alloya.pdf


CatchFire Creative - http://catchfirecreative.com
Read Drew Schulthess' comments:
https://www.cunews.com/CatchFire.pdf

D+H - http://www.dh.com
Read Jeff Marshall's comments:
https://www.cunews.com/D+H.pdf

Easy Solutions - http://www.easysol.net
Read Daniel Ingevaldson's comments:
https://www.cunews.com/EasySolutions.pdf

eScope Solutions - http://www.escope.net
Read Dean Marshall's comments:
https://www.cunews.com/eScope.pdf

Horsetail Technologies - http://www.horsetailtech.com
Read Mark Berman's comments:
https://www.cunews.com/Horsetail.pdf
 
HyTrust - http://www.hytrust.com
Read Hemma Prafullchandra's comments:
https://www.cunews.com/HyTrust.pdf
 
IMM - http://www.immonline.com  
Read John A. Levy's comments:

Info@Risk - http://www.infoatrisk.com
Read David Trepp's comments:
https://www.cunews.com/This email address is being protected from spambots. You need JavaScript enabled to view it.

Ingalls Information Security - http://www.iinfosec.com
Read Russell “Rusty” Wilson's comments:
https://www.cunews.com/Ingalls.pdf

KnowBe4 - http://www.knowbe4.com
Read Stu Sjouwerman's comments:
https://www.cunews.com/KnowBe4.pdf

Millennial Vision - http://www.mviusa.com
Read Scott Cowan's comments:
https://www.cunews.com/MVi.pdf

Hyland Software - http://www.onbase.com
Read Steve Comer's comments:
https://www.cunews.com/OnBase.pdf

PhishLabs - http://www.phishlabs.com
Read Stacy Shelley's comments:
https://www.cunews.com/PhishLabs.pdf

Q2 - http://www.q2ebanking.com
Read Jay McLaughlin's comments:
https://www.cunews.com/Q2.pdf

Rallypoint Solutions - http://www.rallypoint.us.com
Read Kris Zupan's comments:
https://www.cunews.com/Rallypoint.pdf


SilverSky - http://www.silversky.com
Read Andrew Jaquith's comments:
https://www.cunews.com/SilverSky.pdf

Vormetric - http://www.vormetric.com
Read Sol Cates' comments:
https://www.cunews.com/Vormetric.pdf

Xamin
Xamin - http://www.xamin.com
Read Erik Gustafson's comments:
https://www.cunews.com/Xamin.pdf

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Technology and Marketing

Despite lowered debit interchange fees, debit rewards programs have not gone away. A new study by the Mercator Advisory Group found that five years after the Dodd-Frank Act's Durbin Amendment was enacted, 50 to 60 percent of U.S. financial institutions offer debit rewards. Merchant-funded debit rewards programs are offered by 22 percent of FIs with less than $10 billion in assets, and 31 percent of large regulated FIs over $10B, according to the study, and rewards programs are associated with higher debit card use, particularly among young adults. Ten of the top twenty five largest credit unions offer the programs.

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Technology & Marketing Sponsored by
Bluepoint Solutions

Xamin

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Online Banking/E-Commerce/Website Design

According to a new Forrester Research report, broad U.S. adoption of EMV cards will not happen until 2020. The research firm says the new payments standards currently fail to resolve basic security issues, while emergent technologies such as contactless and mobile payments could further slow uptake. Forrester predicts payments via magnetic stripes will continue to account for most transactions, but secure mobile payment solutions such as Apple Pay and the Merchant Customer Exchange, as well as a boost in digital wallets, could offer less expensive and more secure alternatives.

A newly released Harris Poll EquiTrend report ranked Visa as the highest payment card in brand equity for five years running. MasterCard came in second, with American Express and Discover ranking below the category average. The survey also polled consumers about mobile wallets for the first time, and PayPal led all of their direct competitors by a wide margin.

A new report, entitled "Understanding Bitcoin`s Implications for Credit Unions," hedges it bets on the future of bitcoin and its distributed ledger, the blockchain. The Mercator Advisory Group predicts that credit unions may one day find some of their core functions replicated by bitcoin, but only if bitcoin's market volatility lessens and security mechanisms develop further. Mercator believes that credit unions that primarily serve the remittance market could benefit from working with bitcoin exchanges, particularly CoinX and Coinbase. However, Mercator also questions whether or not bitcoin can be a vehicle for consumers` payments, and as a replacement for credit and debit cards in particular.

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Internet Access

Many experts believe that the rise of the Internet of Things (IoT) will lead to an explosion of Simple Service Discovery Protocol (SSDP)-based amplification attacks. With the proliferation of the Internet of Things, any network-connected device with a public IP address and vulnerable operating system will increase the number of devices that could be used to launch SSDP-based reflection type attacks. According to NSFOCUS, this particular type of DDoS (distributed denial of service) attack was seen as the second most dominant threat, after NTP-based attacks, in 2H 2014. One piece of good news: 90 percent of DDoS attacks lasted less than 30 minutes.

Revolabs has introduced the FLX UC 1000 IP & USB Conference Phone. Doubling as a high-performance IP conference phone and a USB audio device, the UC 1000`s design enables unified communications by supporting both USB audio for PC communication tools and SIP telephony for market leading IP PBXs. It also features HD audio quality for call bridging between VoIP and USB calls.

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Call Centers

RingCentral, a cloud-based business communications provider, has added contact center capabilities to its portfolio. The company has partnered with inContact, which is a third-party provider of cloud contact center software that has deployed over 2,000 cloud contact center instances. The service is bundled into packages with the basic tier supporting a voice channel; an advanced tier that adds multichannel support for email, chat and SMS; and a top of the line edition that adds automated outbound voice calling.

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