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 Your source for the latest technology information of interest to credit unions across America.

Subscribe to our weekly e-mail newsletter and/or our monthly newsletter and stay on top of the latest technology trends in Hardware, Software, ATMs, Biometrics, Wireless, Online Banking, Marketing, Security, Internet Access and Call Centers.

May 16, 2016

~ This Week's News is Sponsored by Better Branches ~

BB

 

General News  

* Hyland Releases OnBase 16
* IMM and CU Direct Partner
* Corelation Adds 50th CU Client
* Bluepoint Signs Market USA FCU

Hyland announced the annual release of its enterprise information platform, OnBase 16, which includes more than 3,000 customer-driven enhancements that they say will help organizations better manage content, processes and cases throughout the information lifecycle. In this latest release, enhancements span across the entire OnBase platform, which combines the capabilities of enterprise content management (ECM), case management, business process management (BPM) and capture.

IMM, a provider of eTransaction automation solutions, announced that its eSignature capabilities are now fully integrated with CU Direct's Lending 360 loan origination and account enrollment platform. Integrating IMM's eSignature technology expands the platform's connectivity to third parties in support of more streamlined origination, underwriting, processing and disbursement.

Credit union core processing vendor Corelation has just signed its 50th credit union, Lone Star Credit Union ($111 million; 11,362 members; Dallas, TX) to convert to its KeyStone core. The credit union noted that Corelation`s new technology means that they will be more efficient with the KeyStone platform removing many current manual processes.

Bluepoint Solutions announced that Market USA Federal Credit Union (Laurel, MD-based, 17,000 members, $95M in assets) has selected FASTdocs, its ECM suite. FASTdocs keeps electronically-originated content in its digital form through all stages of processing, eliminating intermediate manual steps.

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Hardware News

Chip Shield released their consumer focused personal chip card reader which fits in the palm of your hand and connects to desktop computers over USB and mobile devices over the audio connector. The device works with any credit or debit chip card, and with the Chip Shield Web Assistant, it can provide enhanced security for any online shopping or banking site without any changes to those sites. Chip Shield uses EMV encryption technology to generate unique private key signatures that will unlock online accounts and personal data only when the card is inserted into the Reader. The Assistant can also manage online account passwords and provide extended authentication to protect online banking sites.

The BrightSign HD222 Networked Interactive digital signage system supports 1080p or 4K HDMI displays as well as nearly any HID-compatible touch interface. Templates provide options to display an interactive Web page while a ticker window can scroll Twitter or RSS feeds as a banner across the screen. It also supports tiled windows to display clocks, video feeds, PowerPoint shows, etc. 

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Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)

 

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Software Updates

Containers encapsulate an application in a container within its own operating environment. The combination of containerization coupled with input/output controls on sophisticated network adaptors like those from Solarflare allows for more granular forms of security than firewalls. Many analysts are seeing increased use of containers among financial firms for managing issues like performance and control on private cloud infrastructures, in addition to the security benefits that they provide.

Paragon Protect & Restore is a software solution for backing up virtual and physical IT infrastructures - it supports VMware, vSphere, Microsoft Hyper-V, physical servers or a combination thereof. It also supports remote recovery, on-site hardware independent restore (bare-metal restore) and application-level backup of MS Exchange databases. The basic editions of Paragon Protect & Restore are complimentary, while additions of advanced features, additional licenses, and premium support are available starting from $399/CPU.

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ATMs/Kiosks

NCR has partnered with Huntington Technology Finance to provide lease financing for NCR ATMs, including "ATM-as-a-Service" options, for credit unions. A single monthly payment will cover: NCR equipment, deployment, service, administration and software. Finally, the companies say that their solution will eliminate unnecessary end-of-life costs, including product disposal.

Citi is pilot testing Bluetooth Low Energy (BLE) beacon technology that allows customers to unlock doors to ATM lobbies after hours using their iPhones or Apple watches. The pilot is being conducted in select New York City branches, using tech from mobile engagement provider Gimbal. The enhanced ATMs are able to conduct transactions typically reserved for tellers, in addition they will be testing biometric, cardless ATMs. User who opt in can also receive location-based customized messaging direct to their mobiles, promoting special offers and events.

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ATMs/Kiosks Sponsored by
Heritage Industries


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CU Success Stories  

 

Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:  

CUtopia

CUtopia

and their client is:

Parlin DuPont Employees Federal Credit Union

Credit Unions - if you have a vendor that you are happy with then please This email address is being protected from spambots. You need JavaScript enabled to view it.!

Vendors - if you have a credit union that is happy with your solutions then please This email address is being protected from spambots. You need JavaScript enabled to view it. and we will give you a $100 discount on your Case Study!

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Wireless World

According to an Adobe study, entitled “State of Banking,” the U.S. lags other developed nations, including Australia, the U.K. and Canada in smartphone access to mobile banking. The Adobe survey highlighted that 53 percent of millennials do more than half of their banking online; and that Gen Xers manage 62 percent of their banking mostly online. More surprisingly, 39 percent of millennials and 36 percent of Gen Xers expressed concern about the quality of mobile banking apps.

Personetics announced the launch of Personetics Anywhere chatbot which provides a way for credit unions to offer members personalized assistance and guidance using messaging platforms such as Facebook Messenger. In action, members can use Facebook Messenger and other messaging apps to receive instant and contextual responses to questions related to their accounts, or get immediate assistance executing financial transactions such as sending a payment. Personetics Anywhere can also analyze member spending patterns and provide advance warning if an account may become overdrawn, suggest ways to increase savings, and deliver other insights related to the member's most current financial activities.

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Wireless World Sponsored by
Member Access Pacific (MAP)

MAP

 

The MAP App™ is the first network-branded prepaid card exclusively serving credit unions to offer mobile banking -
contact us now to learn more about this market-leading innovation for credit unions:

(866) 598 - 0698

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Security Section

Morphisec recently announced the general availability of its Endpoint Threat Prevention solution. The company claims that their solution stops 99 percent of advanced attacks with less than 1 percent false positives and practically zero performance degradation. They say that Morphisec Endpoint solution prevents and traps advanced attacks, vulnerability exploits, and zero-days by making sure attackers never find their targets.

A 2015 ZK Research study found that east-west traffic (laterally within the organization) was growing at about 5x the rate of north-south traffic (in and out of the organization). The growth of east-west traffic is due to the rise of virtual servers, containers and private clouds. ThreatTrack is one company that is addressing this issue with their ThreatSecure Network which helps IT Departments identify and respond to multi-stage cyberattacks moving laterally across their network. They note that while most organizations have invested heavily in next-generation perimeter defenses to combat advanced malware, many are still blind to the network security threats lurking behind their firewall, going unnoticed within their networks. ThreatSecure Network helps by providing visibility into malware behavior, including its lateral movement, replication and exploration of your network – all indicators of a data breach in progress.

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Security Section Sponsored by
StrongAuth, Inc.

StrongAuth

 

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Leaders Roundtable

Security:

Addressing Insider Threats, Cyber Attacks & Data Security

 

Accellion - http://www.accellion.com
Read Yorgen H. Edholm's comments:
https://www.cunews.com/Accellion.pdf

 

Allied Solutions - http://www.alliedsolutions.net
Read Ann D. Davidson's comments:
https://www.cunews.com/Allied.pdf

 

Alloya Corporate FCU - http://www.alloyacorp.org
Read Teresa Brent's comments:
https://www.cunews.com/Alloya.pdf

 

 

Cummins Allison - http://www.cumminsallison.com
Read Dean Theodore's comments:
https://www.cunews.com/CumminsAllison.pdf

 

 

Easy Solutions - http://www.easysol.net
Read Daniel Ingevaldson's comments:
https://www.cunews.com/EasySolutions.pdf

 

EnableSoft - http://www.enablesoft.com
Read Richard Milam's comments:
https://www.cunews.com/EnableSoft.pdf

 

Horsetail Technologies - http://www.horsetailtech.com
Read Mark Berman's comments:
https://www.cunews.com/Horsetail.pdf

 

 
IMM - http://www.immonline.com  
Read John A. Levy's comments:

 

Info@Risk - http://www.infoatrisk.com
Read David Trepp's comments:
https://www.cunews.com/This email address is being protected from spambots. You need JavaScript enabled to view it.

 

InfoSight - http://www.infosightinc.com
Read Brian Smith's comments:
https://www.cunews.com/InfoSight.pdf

 

KnowBe4 - http://www.knowbe4.com
Read Stu Sjouwerman's comments:
https://www.cunews.com/KnowBe4.pdf

 

Millennial Vision - http://www.mviusa.com
Read Scott Cowan's comments:
https://www.cunews.com/MVi.pdf

 

MVi
Nintex - http://www.nintex.com
Read Mike Fitzmaurice's comments:
https://www.cunews.com/Nintex.pdf

 

Onbase by Hyland Software - http://www.onbase.com
Read Steve Comer's comments:
https://www.cunews.com/OnBase.pdf

 

Pwnie Express - http://www.pwnieexpress.com
Read Paul Paget's comments:
https://www.cunews.com/PwnieExpress.pdf

 

Securonix - http://www.securonix.com
Read Chris Inglis' comments:
https://www.cunews.com/Securonix.pdf

 

SentinelOne - http://www.sentinelone.com
Read Scott Gainey's comments:
https://www.cunews.com/SentinelOne.pdf

 

StrongAuth, Inc. - http://www.strongauth.com
Read Arshad Noor's comments:
https://www.cunews.com/StrongAuth.pdf

 

TruShield - http://www.trushieldinc.com
Read Paul Caiazzo's comments:
https://www.cunews.com/TruShield.pdf

 

Venminder - http://www.venminder.com
Read Aaron Kirkpatrick's comments:
https://www.cunews.com/Venminder.pdf

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Technology and Marketing

Financial tech startup Shastic has released the first Shastic Index, a quarterly ranking that scores financial institutions on innovation. The Shastic Index reveals where a financial institution ranks in user satisfaction and performance across digital channels such as mobile banking and social media compared to peers in the industry. The index analyzes end user data, taking into account iTunes user ratings and Facebook metrics. It then consolidates this data into a score that financial institutions can use to determine their performance within their peer group.

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Online Banking/E-Commerce/Website Design

Finovera says that their mission is to make the process of receiving, managing, paying and organizing household bills and documents simple, automatic and effortless. They state that innovative credit unions can use Finovera to help redefine the new bill management experience. Here are some features:

  • User experience – expand engagement compared to traditional bill pay
  • Offer credit/debit card bill pay for instant payments
  • Generate interchange fees and reduce costs

A new study by financial product comparison site MagnifyMoney found that credit unions that offer fewer digital services are losing assets. Their study found these results:

- Credit unions earning digital adoption scores of 75 to 100 increased their assets by 3.85 percent in six months

- Credit unions earning digital adoption scores of 25 to 50 increased their assets by 0.23 percent in six months

- Credit unions earning digital adoption scores below 25 saw their assets shrink by 1.12 percent in six months

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Internet Access

Complimentary conference call services are constantly improving with features such as audio recording capability, support for screen-sharing, automated transcripts (created by converting digital recordings into text), Web interfaces with hosting tools for managing calls and keeping track of participants. Some even offer advanced features like operator assistance and participant “dial-out” capabilities. Here are eight conference call services options:

1) ConferenceCalling.com

2) join.me

3) FreeConferenceCall.com

4) Skype for Business

5) GoToMeeting

6) UberConference

7) InterCall

8) WebEx

Marshall Electronics (aka MXL Microphones) has produced high quality USB microphones for years, but they also offer a wireless version. The MXL AC-410W wireless condenser microphone is powered by a USB interface with the wireless microphone up to 20 feet away powered by two AA batteries. With a pickup pattern of 180 degrees, the MXL AC-410W is well suited to small room videoconferences.

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Call Centers

The PCI DSS (Payment Card Industry Data Security Standard) was formed in December 2004 and protects credit card holders during the storage, processing and transmission of their personal information. Communications recording technology plays an integral role for call centers in meeting the PCI DSS standard, because recorded caller interactions can intentionally or unintentionally store personal data. At a minimum, communications recording solutions must encrypted the storage of audio data, and apply secure transmission mechanisms (HTTPS, SFTP, SSL, etc).

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