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 Your source for the latest technology information of interest to credit unions across America.

Subscribe to our weekly e-mail newsletter and/or our monthly newsletter and stay on top of the latest technology trends in Hardware, Software, ATMs, Biometrics, Wireless, Online Banking, Marketing, Security, Internet Access and Call Centers.

April 22, 2013

~ This Week's News is Sponsored by Better Branches ~

 

General News

 

* IMM Enhances TotaleAtlas
* Wauna FCU Chooses CUnify
* ESP Enhances PFM Offerings
* Fiserv's XP2 Selected by 2 CUs
 

IMM, a provider of eSignature, workflow and document solutions for credit unions, announced an enhanced version of TotaleAtlas, its electronic document presentment and eSignature platform. This latest release supports Windows 8, Internet Explorer 10 compatibility and includes key updates to workflow functionality and transaction flow for IMM’s cloud-based eSignature service, Document Exchange.

Wauna Federal Credit Union has selected Fiserv’s CUnify account processing platform from Open Solutions, now part of Fiserv. The Clatskanie, OR-based credit union will also upgrade its document management and online banking capabilities with on-demand deployments of DNAdocument and CUnify-Web through Open Solutions’ Global Operations Center.

Enhanced Software Products (ESP), a Spokane, WA-based Data Processing solutions provider with a strong focus on Client Retention, announced that their Home Banking solution (OASIS 4.0) will have the latest customizations that MoneyDesktop is offering. ESP Clients running OASIS 4.0 will soon see the latest enhancements to MoneyDesktop’s integrated solution at no additional charge.

Greater Iowa Credit Union and E Federal Credit Union have chosen Fiserv’s XP2 account processing platform, along with additional integrated solutions. Other Fiserv solutions selected by Greater Iowa include LynxGate for ATM management, WireXchange for wire transfers and Wisdom for financial management. Meanwhile E Federal Credit Union will also implement ACCEL/Exchange payments network, Corillian Online for online banking, CheckFree RXP for bill delivery and payments, Mobiliti for mobile banking, Teller Source Capture, Nautilus, AML Manager, ConvergeIT: IVR voice response system, Wisdom and LynxGate.

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Credit Union InfoSecurity Conference Sponsored by
imsmartin consulting

The 11th annual CU InfoSecurity Conference will be held June 5 - 7, 2013 at the Platinum Hotel in Las Vegas, NV.

This is a one-of-a-kind conference - a security conference dedicated solely to credit unions. Highly experienced, expert speakers discuss the latest security trends as they specifically apply to credit unions. Also included is a tour of InTouch Credit Union’s Lake Mead high tech branch. The CU InfoSecurity Conference is priced so that the majority of credit unions can afford it - just $395 per person and $295 for returning attendees. Topics include:

 

* BYOD
* Beyond SIEM
* Social Media Risks
* Phishing/Vishing Trends
* Cloud Backup Strategies
* Securing Mobile Banking
* Securing the Human Firewall
* Implementing & Securing IPv6
* Secure Document Management
* Information Security Programs
* Advanced Surveillance Security
* Assessments as IT Funding Tools
* Windows 7 & Windows 8 Security

Click Here for information, agenda, reservations & more.

Mention this ad and get a $100 discount!


Hardware News

Intel has introduced a server reference design that calls for decoupling processors, memory and storage, and putting them in separate boxes. Intel said data would move faster and in a more energy-efficient manner with the design, which could help process data and serve results faster. The company states that the decoupling of units could increase the life of servers, which currently averages 18 to 24 months, and make upgrades easier. Server makers Dell and IBM already offer the option to decouple storage and memory with the help of specialized chips. However Intel believes there is a need for better throughput and traffic management in data centers so the components could be truly decoupled.

The HP ProLiant Gen8 family of servers now comes with HP’s built-in Intelligent Provisioning feature which is a part of HP’s iLO Management engine. The feature enables you to configure your server hardware, install the OS, and perform system maintenance. HP says that Intelligent Provisioning eliminates 45 percent of your server installation and setup steps, so you can deploy servers up to 3 times faster. Intelligent Provisioning is basically a custom embedded OS that you can access when the system performs its Power On Self-Test (POST). 

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Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)

 

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Software Updates

Aite Group forecasts that approximately 330 US financial institutions will replace their core banking systems this year. The research firm predicts that 90% of US banks deploying a new core system this year will select a hosted environment and that 60% of credit unions will do so. They note that some vendors have created a migration path and pricing programs that enable core customers to begin with a licensed deployment and then move to a hosted environment.

AlienVault released its AlienVault Unified Security Management (USM) virtual appliance, a collection of open source tools for asset discovery, vulnerability assessment, threat detection, behavioral monitoring and security intelligence. Here are some of the program's features:

 

  • Five essential security capabilities including asset detection, vulnerability assessment, threat detection, behavioral monitoring and security intelligence built-in for security visibility and threat protection.
  • Compatibility with VMware ESXi.
  • Continuous vulnerability monitoring.
  • Free customer support and maintenance as well as a subscription to AlienVault Labs Threat Intelligence for the first year.

 

 

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Software Updates Sponsored by
Raddon Financial Group (RFG)


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ATMs/Kiosks

The US Government Accountability Office has released a new report on ATM fees in the US titled "Some Consumer Fees Have Increased." GAO estimates that the prevalence and amount of ATM surcharge fees charged by financial institutions have increased since 2007, and that the estimated average surcharge fee for financial institutions that charged a fee increased from $1.75 in 2007 to $2.10 in 2012.

A recently released white paper entitled, “The Future of Interchange in the United States,” concludes that interchange rates on ATM transactions are falling and may not have hit bottom yet. Based on an industry survey, the average interchange fee per withdrawal has declined from 55 cents in 2006 to 36 cents in 2012, according to the report. The report, sponsored by the ATM Industry Association (ATMIA) and Kahuna ATM Solutions, described the reduction in interchange to be the biggest concern of independent ATM distributors today.

Bank of America announced the launch of ATM with Teller Assist. Using the new ATMs, ATM users can speak with a teller in English or Spanish via real-time video. Other features include the ability to:

- Cash checks for the exact amount, including receiving change.

- Receive cash withdrawals in a variety of denominations ($1, $5, $20 and $100).

- Deposit checks with cash back (future functionality).

- Split a deposit into two or more accounts (future functionality).

- Make loan or credit card payments (future functionality).

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ATMs/Kiosks Sponsored by
Heritage Industries

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CU Success Stories 

 

Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:

 

Harland Financial Solutions

and their client is:

Credit Union of America

Credit Unions - if you have a vendor that you are happy with then please This email address is being protected from spambots. You need JavaScript enabled to view it.!

Vendors - if you have a credit union that is happy with your solutions then please This email address is being protected from spambots. You need JavaScript enabled to view it. and we will give you a $100 discount on your Case Study!
 

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Wireless World

The Merchant Customer Exchange (MCX) announced that it will work with digital security vendor Gemalto to build the platform for the group's previously announced mobile wallet. The MCX is a group of U.S. retailers - including Wal-Mart Best Buy and Target - who are cooperating on the new mobile commerce platform. The MCX will also use Gemalto's software for the app and development kits to enable retailers to embed the wallet functionality within their own apps. Additionally, Gemalto is providing the security framework for the mobile wallet offering from Isis, the mobile payments venture formed by AT&T Mobility, T-Mobile USA and Verizon Wireless.

Fiserv announced what it calls Prepaid Source Capture, which they say makes it easy to deposit a check on a prepaid card. Prepaid card issuers can offer their users a mobile app which will feature Fiserv's mobile RDC functionality. At the issuer's discretion, funds can be made immediately available. They say that they run 60,000 rules against an item to check for fraud and return a decision quickly.

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Security Section

Even though attackers find it easy to avoid signature- and heuristic-based anti-malware defenses, many security experts recommend alternatives to traditional antivirus programs be used alongside them, not in lieu of them. Malwarebytes, for example, augments antivirus and helps users detect and clean malware. Sourcefire's Immunet uses a crowdsourcing approach, combining results from its own systems and that of other antivirus programs. Whitelisting which creates lists of known-good files and only allows those files to run, is another option. Finally, organizations can place all potentially malicious code from untrusted sources inside virtual machines, monitoring them for signs of malicious activity. Bromium and Invincea both offer these types of security solutions.

According to a new report from Symantec, cybercriminals are increasingly targeting small businesses due to their less sophisticated defenses. Companies with 250 employees or less absorbed 18% of targeted cyberattacks in 2011, but the figure jumped to 31% in 2012, Symantec said in its Internet Security Threat Report 2013. The most attacked industry in 2012 was manufacturing, at 24%. It was followed by finance, insurance and real estate companies at 19% and by non-traditional services at 17%, Symantec said.

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Security Section Sponsored by
THE FINANCIAL & SECURITY PRODUCTS ASSOCIATION (FSPA)

Our members, located in every state, will be more than happy to consult with your credit union regarding: Upgrading branch security equipment, remodeling branches, servicing all types of physical & electronic security equipment (to include keeping older equipment operational), and providing quotes on ATMS, cash-recyclers, safes, vaults, safe-deposit boxes, after-hour-depositories, drive-up banking systems, tellers’ undercounter steel & storage units, insulated products and all types of electronic security & digital video systems. This email address is being protected from spambots. You need JavaScript enabled to view it. by telephone or e-mail for an immediate referral to a member-company in your local area.

CREDIT UNIONS:

For more information or for a member referral in your specific geographic area, please This email address is being protected from spambots. You need JavaScript enabled to view it. for a prompt & detailed response. Our members carry a very broad line of products and are able to provide credit unions with many powerful and affordable alternatives for their security equipment & servicing needs.

SECURITY VENDORS:

For more information about joining our organization and all of the accompanying benefits, please This email address is being protected from spambots. You need JavaScript enabled to view it. for a prompt & detailed response.

Call Today: 800.843.6082

Visit Us Online Today: http://www.fspa1.com

 

 

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Leaders Roundtable

Security:

Online, Mobile, Network & Physical – Securing the Spectrum

BrandProtect
BrandProtect - http://www.brandprotect.com
Read Michael Kiefer's comments:
https://www.cunews.com/BrandProtect.pdf

 
CloudAccess
CloudAccess - http://www.cloudaccess.com
Read Kevin Nikkhoor's comments:
https://www.cunews.com/CloudAccess.pdf

CloudAccess
Easy Solutions - http://www.easysol.net
Read David Sylvester's comments:
https://www.cunews.com/EasySolutions.pdf

 
GreyCastle
GreyCastle Security - http://www.greycastlesecurity.com
Read Reg Harnish's comments:
https://www.cunews.com/GreyCastle.pdf
 
GuardianAnalytics
Guardian Analytics - http://www.guardiananalytics.com
Read Terry Austin's comments:
https://www.cunews.com/Guardian.pdf
 
Harland Financial Solutions
Harland Financial Solutions - http://www.harlandfinancialsolutions.com
Read Tom Berdan's comments:
https://www.cunews.com/HFS.pdf

Horsetail
Horsetail Technologies - http://www.horsetailtech.com
Read Chris Sachse's comments:
https://www.cunews.com/Horsetail.pdf
 
IMM
 
Integrated Media Management - http://www.immonline.com  
Read Nish Shah's comments:

MokaFive
MokaFive - http://www.mokafive.com
Read Purnima Padmanabhan's comments:
https://www.cunews.com/MokaFive.pdf

MVi
Millennial Vision - http://www.mviusa.com
Read Scott Cowan's comments:
https://www.cunews.com/MVi.pdf

Network Box
 
Network Box - http://www.networkboxusa.com  
Read Pierluigi Stella's comments:

Onbase
Hyland Software - http://www.onbase.com
Read Steve Comer's comments:
https://www.cunews.com/Hyland.pdf

Ongoing Operations
 
Ongoing Operations - http://www.ongoingoperations.com  
Read Kirk Drake's comments:  
https://www.cunews.com/OGO.pdf

Q2ebanking
Q2ebanking - http://www.q2ebanking.com
Read Jay McLaughlin's comments:
https://www.cunews.com/Q2ebanking.pdf

Rallypoint
Rallypoint Solutions - http://www.rallypoint.us.com
Read Kris Zupan's comments:
https://www.cunews.com/Rallypoint.pdf

SCA
Security Compliance Associates - http://www.scasecurity.com
Read Jim Brahm's comments:
https://www.cunews.com/SCA.pdf

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Technology and Marketing

Big data is a hot buzzword right now, but how can it be put to use in the real world? Teachers Credit Union found a good use for big data - they studied where members were using their debit cards and then established a successful member rewards program with a local grocer. They sorted the debit card purchases at the 20 most-used merchants that their members frequented, eliminated the big box retailers, and identified local vendors. They used data such as the average amount spent on each visit, the frequency of the store visits, and the average age group of shoppers to convince the grocery store chain Martin’s to partner with them on the mutually beneficial rewards program.

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Online Banking/E-Commerce/Website Design

GoBankingRates.com has come out with a list of the best free apps for managing your finances. Here is their Top Ten list:

#1. Pageonce Money and Bills

#2. Mint.com

#3. Expensify

#4. BlackGold

#5. Mortgage Calculator by Zillow

#6. Venmo

#7. Easy Envelope Budget Aid (EEBA)

#8. Adaptu Wallet

#9. Key Ring

#10. ShoeBoxed

Believe it or not, one financial institution is moving full speed ahead with developing banking apps for Google Glass. Google Glass is a wearable computer with a head-mounted display that is being developed by Google X Lab, which has worked on other futuristic technologies such as driverless cars. Ukraine's PrivatBank says customers wearing Google Glass will be able log into their accounts, make payments, conduct video calls with a personal banker and even open the door to their local branch using simple voice commands, glances and gestures.

According to Cisco, in 2012 the average mobile user made at least one video call per month, and by 2017 it is predicted that at least five video calls will be made each month. The networking giant is convinced that once video is implemented across your branch footprint and multiple products and services are offered over the system, the benefits will outweigh the cost exponentially. We take a closer look at their reasoning in the May issue of Credit Union tech-talk - subscribe today.

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Internet Access

Using Zipwhip Landline Texting, businesses can use their landline phone numbers to send and receive texts. Essentially, they add a second carrier (text carrier) with no change in infrastructure required. Business-class text messaging from Zipwhip turns on the text messaging channel for business landlines so that you can send and receive text messages from your desktop, laptop, and tablet computers. The company touts the ability to connect with the growing community of consumers who choose text messaging as their first means of communication.

What is meant by responsive versus adaptive web design? While similar in their goal, the approaches are different. We will highlight the similarities and differences in the May issue of Credit Union tech-talk - subscribe now.

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Internet Access Sponsored by
Mkryptor

CREDIT UNIONS IGNORING EMAIL SECURITY RISKS

Simple Solution Ensures Confidential Information Remains Private

The Financial Sector will find it easier to meet increasing demands for secure communications with the launch of a foolproof, simple and cost-effective email encryption solution.

Mkryptor (www.mkryptor.com) is a new, low cost and easy to use email encryption across devices from PCs and Macs to smartphones. Mkryptor requires no special keys at the recipient end and no extra software on either the sender or recipient device.

Email users should always consider encryption of sensitive material, but professional bodies are routinely emailing confidential client information unsecured, which is highly risky.

We used to drive without seatbelts, ride without helmets, smoke indoors in public places. We’ll soon look back and see how crazy it was to send confidential email unencrypted.

Email incidents risk ending careers, a business collapsing under legal costs and reputational damage of confidentiality breach. Next time you send unprotected email, ask yourself what you are going to tell your member if their data turns up on the Internet?

Existing encryption products fail the usability test. Mkryptor delivers peace of mind and ensures that your credit union’s confidential information stays confidential; it not only lowers your risk, provides a clear audit trail and it takes just a few seconds to use.

For more information on how to improve your member service and lower your risk visit www.mkryptor.com for a demonstration or email us at This email address is being protected from spambots. You need JavaScript enabled to view it.

 

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Call Centers

KANA says that their the new KANA Enterprise helps agents resolve issues at the first call while offering interactive channel choices such as video, virtual assistant, and knowledge. The platform also includes: dynamic case management, Web self-service, proactive and mobile chat, co-browsing, social listening, proactive analytics and community engagement, e-mail, campaign and white mail management and advanced knowledge management.

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Conferences

Catch Tom and Bill Rogers, Associate Editor of Credit Union tech-talk, at these upcoming conferences:

May 30 - June 1, Scottsdale - 40th Annual FSPA Conference

June 5-7, Las Vegas - Credit Union InfoSecurity Conference

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