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 Your source for the latest technology information of interest to credit unions across America.

Subscribe to our weekly e-mail newsletter and/or our monthly newsletter and stay on top of the latest technology trends in Hardware, Software, ATMs, Biometrics, Wireless, Online Banking, Marketing, Security, Internet Access and Call Centers.

February 11, 2013

~ This Week's News is Sponsored by Better Branches ~

 

General News

* March Networks Launches Next-Generation Banking Video Platform
* Iowa Credit Union Chooses Sharetec
* Chevron FCU Implements AppSense’s MobileNow
* Nassau Financial FCU Selects Symitar
 

March Networks, a leading supplier of video surveillance systems to credit unions in the Americas, introduced its completely redesigned video platform. With new 8000 Series Hybrid NVRs as the foundation, the platform supports March Networks Searchlight which is a video intelligence applications suite that is designed to increase the value of video surveillance investments by helping customers reduce fraud and improve branch operations.

Bradford-Scott Data Corporation, an owner/distributor of the Sharetec System, announced that Lennox Employees Credit Union, in Marshalltown, IA, has selected the Sharetec core system. The Sharetec core data processing system is utilized by more than 300 credit unions nationwide.

AppSense announced that Chevron Federal Credit Union will roll out their MobileNow solution. According to AppSense, MobileNow provides a full set of product features that move beyond basic mobile device management capabilities to provide IT with robust policy controls possible across mobile devices, applications and data.

Symitar, a division of Jack Henry & Associates, announced that $393 million Nassau Financial Federal Credit Union will install its Episys core system in-house. Founded in 1936, Nassau Financial Federal Credit Union is Long Island's oldest federally chartered credit union.

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Credit Union InfoSecurity Conference Sponsored by
imsmartin consulting

The 11th annual CU InfoSecurity Conference will cover the following topics and more:

* BYOD
* Beyond SIEM
* Social Media Risks
* Phishing/Vishing Trends
* Cloud Backup Strategies
* Securing Mobile Banking
* Securing the Human Firewall
* Implementing & Securing IPv6
* Secure Document Management
* Information Security Programs
* Advanced Surveillance Security
* Assessments as IT Funding Tools
* Windows 7 & Windows 8 Security

Click Here for information, agenda, reservations & more.


Hardware News

IBM announced new Power Express servers that will integrate some hardware and software elements derived from Watson, the supercomputer that outperformed humans on Jeopardy. The new Power Express 710, 720, 730 and 740 servers include IBM's Power7+ chips, and the servers start at $5,947. Big Blue says that with Watson technologies, organizations can use the new servers to analyze warehouses of data, and to answer complex queries with high levels of confidence.

Apricorn announced the Aegis Bio 3.0, a software-free biometric USB 3.0 drive that safeguards data with secure fingerprint access and military grade 265-bit AES-XTS hardware encryption. The unit is available as either a hard drive or robust SSD, and supports capacities up to 1TB. The fingerprint sensor uses three different sensing methods that penetrate outer layers of skin to read live layers under the skin, giving anti-spoofing protection and meeting the stringent image quality requirements of NIST and the FBI.

Tablet user demographics are very appealing to credit unions: 51% of tablet users are college graduates (compared with 28% of all American adults), and tablet users have higher incomes. Plus research from Javelin Strategy and Research shows that approximately 50% of tablet bankers tend to self-describe themselves as early technology adopters, compared to 39% of smartphone bankers. We will take a look at some ways that you can target this important demographic in the March issue of Credit Union tech-talk - subscribe now

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Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)

 

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Software Updates

Tyrant Ventures, a developer of Microsoft Office and Microsoft SharePoint solutions, has come out with a suite of Excel 2013 feature enhancements. They build custom solutions and release their apps in the Office Store. Some of the apps help ease editing and re-formatting spreadsheets that may not have been created originally on Excel 2013. The suite also includes Change Case, which lets you easily change the letters in selected cells to all caps, lower case or proper case.

NetCitadel launched a product called OneControl intended to help automate determinations about firewall, router and switch settings based on the preferred corporate security policy relative to VM-based workloads. OneControl can be installed to work with the various VM platforms, including VMware, Xen and Hyper-V. The goal is to automate what might otherwise be manual research and changes related to configuring firewalls, switches or other gear when VM workloads are spun up or down.

Network monitoring systems are important components of larger IT shops, but they can be difficult to deploy and monitor. One system is being touted as "the best network monitoring system on earth," so we will take a look at its features and functionality in the March issue of Credit Union tech-talk - subscribe today.

 

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Software Updates Sponsored by
Raddon Financial Group (RFG)


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ATMs/Kiosks

Visa announced new liability shift dates for its EMV roadmap, specifically those affecting third-party acquirers of ATM transactions. Effective April 1, 2015, U.S. third-party ATM acquirer processors and sub-processors must be able to support EMV chip data. According to Visa, these and other newly added dates ensure that by 2017, a single global liability policy will be in place that encourages chip-on-chip (EMV chip card read by an EMV chip card reader) transactions at both the POS and the ATM.

Some credit unions are using clever ATM marketing campaigns to tout the advantages of using their machines. We will cover some ATM marketing tips in the March issue of Credit Union tech-talk - subscribe today.

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ATMs/Kiosks Sponsored by
Heritage Industries

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CU Success Stories 

 

Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:

 

Connect Financial Software Solutions

CU Answers

and their client is:

Altra Federal Credit Union

Credit Unions - if you have a vendor that you are happy with then please This email address is being protected from spambots. You need JavaScript enabled to view it.!

Vendors - if you have a credit union that is happy with your solutions then please This email address is being protected from spambots. You need JavaScript enabled to view it. and we will give you a $100 discount on your Case Study!
 

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Wireless World

Acknowledging that the mobile wallet wars have just begun, consulting firm Carlisle & Gallagher Consulting Group says that non-FIs are the current frontrunners. Carlisle & Gallagher evaluated 20 wallets based on depth of payment capabilities and ease of the overall consumer experience. The report looked at mobile wallets that use NFC, QR barcodes and cloud-based transactions, and concluded that it won't be just one type of payments technology that dominates the mobile wallet landscape. The current leaders are:

- LevelUp

- PayPal

- Square

- Starbucks

In a related story, new research from comScore says that very few consumers understand what a digital wallet is and even fewer have used one, the notable exception being PayPal. Consumers seem to understand that they’re supposed to facilitate mobile payments and perhaps earn users some rewards, but overall the digital wallet is a somewhat complicated concept for many of those surveyed. ComScore also said that while consumers rated security as a major concern, many were unaware of the locking features on digital wallets designed to prevent them from being used by unauthorized persons.

A company called Sionic Mobile is targeting credit unions with their new white-label mobile community marketplace platform. The ION Local m-commerce platform lets credit unions provide members with a mobile payment, loyalty and reward program. In action, members download the ION Rewards app for iOS and Android devices and link it to a payment account, such as credit or debit card. To pay, members enter a payment amount and the app presents a barcode to be scanned by a merchant. The app then presents a confirmation that the payment has been made.

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Security Section

F-Secure is introducing the latest version of its corporate endpoint security product, F-Secure Client Security. DeepGuard 4 is the latest incarnation of F-Secure’s detection engine, which uses heuristical, behavioral and reputation-based technologies to help provide protection against both existing malware and previously unknown threats.

PandaLabs released its annual security report which states that 31 percent of all computers scanned around the world contain malware. Trojans continued to account for most of the new threats, comprising three out of every four new malware strains created in 2012.

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Security Section Sponsored by
THE FINANCIAL & SECURITY PRODUCTS ASSOCIATION (FSPA)

We are the only trade association in the independent financial equipment and services industry, entering our 40th year of existence. Our 255 company members are located throughout the United States & Canada and are manufacturers, dealers, installers & servicers of all types of financial security equipment such as: ATMs, cash recyclers, safes, vaults & physical security equipment, drive-up banking systems, undercounter steel equipment and the entire spectrum of electronic security & digital video systems.

CREDIT UNIONS:

For more information or for a member referral in your specific geographic area, please This email address is being protected from spambots. You need JavaScript enabled to view it. for a prompt & detailed response. Our members carry a very broad line of products and are able to provide credit unions with many powerful and affordable alternatives for their security equipment & servicing needs.

SECURITY VENDORS:

For more information about joining our organization and all of the accompanying benefits, please This email address is being protected from spambots. You need JavaScript enabled to view it. for a prompt & detailed response.

Call Today: 800.843.6082

Visit Us Online Today: http://www.fspa1.com

 

 

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Leaders Roundtable

Security:

Online, Mobile, Network & Physical – Securing the Spectrum

BrandProtect
BrandProtect - http://www.brandprotect.com
Read Michael Kiefer's comments:
https://www.cunews.com/BrandProtect.pdf

 
CloudAccess
CloudAccess - http://www.cloudaccess.com
Read Kevin Nikkhoor's comments:
https://www.cunews.com/CloudAccess.pdf

CloudAccess
Easy Solutions - http://www.easysol.net
Read David Sylvester's comments:
https://www.cunews.com/EasySolutions.pdf

 
GreyCastle
GreyCastle Security - http://www.greycastlesecurity.com
Read Reg Harnish's comments:
https://www.cunews.com/GreyCastle.pdf
 
GuardianAnalytics
Guardian Analytics - http://www.guardiananalytics.com
Read Terry Austin's comments:
https://www.cunews.com/Guardian.pdf
 
Harland Financial Solutions
Harland Financial Solutions - http://www.harlandfinancialsolutions.com
Read Tom Berdan's comments:
https://www.cunews.com/HFS.pdf

Horsetail
Horsetail Technologies - http://www.horsetailtech.com
Read Chris Sachse's comments:
https://www.cunews.com/Horsetail.pdf
 
IMM
 
Integrated Media Management - http://www.immonline.com  
Read Nish Shah's comments:

MokaFive
MokaFive - http://www.mokafive.com
Read Purnima Padmanabhan's comments:
https://www.cunews.com/MokaFive.pdf

MVi
Millennial Vision - http://www.mviusa.com
Read Scott Cowan's comments:
https://www.cunews.com/MVi.pdf

Network Box
 
Network Box - http://www.networkboxusa.com  
Read Pierluigi Stella's comments:

Onbase
Hyland Software - http://www.onbase.com
Read Steve Comer's comments:
https://www.cunews.com/Hyland.pdf

Ongoing Operations
 
Ongoing Operations - http://www.ongoingoperations.com  
Read Kirk Drake's comments:  
https://www.cunews.com/OGO.pdf

Q2ebanking
Q2ebanking - http://www.q2ebanking.com
Read Jay McLaughlin's comments:
https://www.cunews.com/Q2ebanking.pdf

Rallypoint
Rallypoint Solutions - http://www.rallypoint.us.com
Read Kris Zupan's comments:
https://www.cunews.com/Rallypoint.pdf

SCA
Security Compliance Associates - http://www.scasecurity.com
Read Jim Brahm's comments:
https://www.cunews.com/SCA.pdf

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Technology and Marketing

EdgeWave Social is a stand-alone product that allows organizations to permit social media access while helping to mitigate risks. EdgeWave Social is designed to monitor, filter and report on end-user interactions with social media applications through policy-driven controls and enable real-time policy matching and enforcement across your credit union.

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Online Banking/E-Commerce/Website Design

Coming on the heels of MasterCard's offer, Visa is offering the U.S. debit industry a solution for the problem of how to route EMV debit transactions in compliance with federal law. Under Visa’s proposal, the network will make available what it is calling a “generic, unbranded application identifier [AID]” that will let EMV debit cards comply with the Durbin Amendment’s requirement that the cards support at least two unaffiliated networks. MasterCard's proposal was not met with much support because it requires that transactions pass through its switch, however Visa has no such requirement.

According to a study by Moody's Analytics, electronic payments stimulate economic growth. The study, sponsored by Visa, states that card usage in the U.S. increased GDP by 0.3 percent, adding $127 billion to the U.S. economy. Meanwhile, the study of 56 countries that represent 93% of global GDP concluded that: "Card usage makes the economy more efficient, yielding a meaningful boost to economic growth, year after year, through a multitude of factors including transaction efficiencies, consumer access to credit and consumer confidence in the payment system overall."

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Internet Access

VoIP-Info.org, a VoIP and hosted PBX comparison website, just announced the top three best hosted PBX providers for businesses. Using customer feedback, hosted PBX pricing, service features and expert ratings to arrive at the annual ranking, the site declared these three winners:

- Vocalocity

- Nextiva

- Jive Communications

GFI FaxMaker Online is a cloud-based fax solution for smaller organizations. It provides both fax-to-email and email-to-fax communications from any Internet-connected device, with no hardware, software or dedicated phone lines required. They offer a free trial and three monthly pricing plans based on usage: $12.75, $39.00 and $76.50.

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Call Centers

Whether it's Twitter, Facebook, MySpace, Pinterest or any other of the numerous social media sites, social media service does not replace traditional consumer service channels, but represents an increasingly important communications channel. Yet, many organizations are finding it difficult to connect with consumers via social media as evidenced by a recent ICMI Quick Poll. The survey yielded the following results:

- 33% of contact centers are not yet involved in social media

- 33% of contact centers are trying hard to make it work

- 12% of contact centers are finding it fairly hard to implement social media service

- 12% of contact centers are finding it fairly easy to implement social media service

- 9% of contact centers have no social media plans

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Conferences

Catch Tom and Bill Rogers, Associate Editor of Credit Union tech-talk, at these upcoming conferences:

May 30 - June 1, Scottsdale - 40th Annual FSPA Conference

June 5-7, Las Vegas - Credit Union InfoSecurity Conference

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