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 Your source for the latest technology information of interest to credit unions across America.

Subscribe to our weekly e-mail newsletter and/or our monthly newsletter and stay on top of the latest technology trends in Hardware, Software, ATMs, Biometrics, Wireless, Online Banking, Marketing, Security, Internet Access and Call Centers.

January 21, 2013

~ This Week's News is Sponsored by Better Branches ~

 

General News

* MVi Writes Interface to DocuSign’s Mobile e-Signature Solution
* Teri Van Frank Named President/CEO at Share One
* S1Defense Becomes ACI Defense
* Minnequa Works CU Chooses Hyland Software
 

Millennial Vision Inc. (MVi), a document management provider and reseller of Laserfiche Electronic Content Management Software (ECM), has written an interface to DocuSign’s electronic signature solution, the global standard for eSignatures. This interface enables credit union members to remotely sign credit union generated documents outside the branch with DocuSign and then have the signed documents directly imported back into MVi’s ECM System for permanent storage.

Share One announced that Teri Van Frank has been promoted to President/CEO and Chairman of the Share One Board of Directors. Van Frank previously held the role of Senior Vice President/COO, overseeing a major portion of the technology company’s various customer interfacing departments. She replaces Daryl Tanner as President/CEO who retired after fifteen years in that position.

S1 Defense, a trusted provider of information security solutions for the credit union industry, will become ACI defense in early 2013. ACI Worldwide acquired S1 Corporation in 2012 and completed all merger activities in December of last year. The newly branded company says that they will continue to provide best-in-class security technology and services and maintain their relationships with vendors such as IBM, Cisco, Microsoft, ZixCorp and others.

Hyland Software announced that Minnequa Works Credit Union has contracted with them to implement their OnBase workflow and enterprise content management solution. The Pueblo, CO-based credit union selected OnBase through partner Harland Financial Solutions.


Hardware News

CTS North America announced CTS Onepoint which is a new option available on the LS150 teller scanner that enables a receipt printer or other USB device to be connected and powered through the scanner. CTS Onepoint may be used with any USB-connected device - both the scanner and connected device are always active and available. Also, CTS Onepoint can be deployed with multifunction versions of the LS150 enabling credit unions to further consolidate existing teller peripherals.

There are some very interesting second generation intelligent controlled access and automation solutions coming on the market. We will explain how they work and their advantages in the February issue of Credit Union tech-talk - subscribe today.

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Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)

 

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Software Updates

Kroll Ontrack launched Ontrack Eraser 4.0, an enterprise data eraser solution, complete with expanded drive wiping capacities. New features include:

- VMware drive wiping capabilities

- Enhanced system performance

- Enhanced system reporting

- Security and central management capabilities

Net Tools 5 is a set of host monitoring, network scanning, security and administration tools with an intuitive user interface. It is a freeware tool that is written in Microsoft Visual Basic 6, Visual C++, Visual C# and Visual Studio .NET, and among its dozens of features are IP address scanning, IP calculator, IP converter, port listening and scanning, traceroute and TCP/IP configuration.

 

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Software Updates Sponsored by
Raddon Financial Group (RFG)


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ATMs/Kiosks

The ATMIA announced the publication of a new best practice manual for preventing cash trapping at ATMs. The manual defines cash trapping as any method or device used to deliberately prevent a consumer from receiving all, or some, of the cash requested at an ATM. It analyzes all types of known cash trapping devices, including sophisticated electro-mechanical devices. Technical solutions are then discussed and best practice recommendations outlined.

New ATMs capable of dispensing $1 and $5 bills are being deployed by Chase and PNC. To date, Chase has upgraded its fleet with 350–400 multi-denomination dispensing ATMs, while half of the PNC fleet of 7200 ATMs include this functionality. Chase is also planning to pilot coin dispensing capabilities.

According to a recent Callahan & Associates' report, 28% of credit unions responding to the 2013 Technology Priorities Survey plan on adding a wholly-owned, cash only ATM. Meanwhile, another 22% of credit unions plan to offer a full-service ATM for their members. Next in line for technology investments were:

- coin recyclers

- coin counters

- video personal teller machines

- kiosks with cash/deposit capabilities

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ATMs/Kiosks Sponsored by
Heritage Industries

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CU Success Stories 

 

Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:

 

CUBUS Solutions

and their client is:

Redstone Federal Credit Union

Credit Unions - if you have a vendor that you are happy with then please This email address is being protected from spambots. You need JavaScript enabled to view it.!

Vendors - if you have a credit union that is happy with your solutions then please This email address is being protected from spambots. You need JavaScript enabled to view it. and we will give you a $100 discount on your Case Study!
 

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Wireless World

According to research house Forrester, the value of US mobile payments is set to soar over the next few years, from $12.8 billion in 2012 to $90 billion in 2017. They predict that the 48% compound annual growth rate will be driven by proximity payments which are transactions carried out in-store using technologies such as NFC.

The Shazam debit network launched its Shazam Bolts mobile app which works on iPhones and iPads. Initially the app will enable members to receive alerts and check balances on their debit card accounts. But Shazam plans to introduce a P2P feature later this year and for those P2P transactions, ordinary Shazam switch fees will apply.

USAA is running a pilot test of a mobile feature that allows consumers to use their smartphone's embedded camera to photograph blank checks to help fund USAA accounts while avoiding data entry via keystroke. The check photo feature targets new members who are opening a new checking or savings account, and the photo captures routing and account numbers from the outside checking account.

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Security Section

Verizon's 2012 Data Breach Investigations Report found that, of the breaches it surveyed, 96% were not highly difficult for attackers and 97% could have been avoided through simple or intermediate controls. Some security experts are convinced that least privilege management falls among those simple or intermediate controls. LPM basically grants privileges to applications instead of users, with the goal that only those who need access will get it.

Comodo recently announced the release of its Internet Security 2013 software. Comodo claims that CIS 2013 delivers malware prevention that is unmatched in the industry and backed by Comodo's $500 Virus-Free Guarantee, an industry first. Comodo's Default Deny Protection uses a combination of firewall, antivirus, host intrusion prevention, automatic sandboxing and behavior analysis to protect machines.

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Security Section Sponsored by
THE FINANCIAL & SECURITY PRODUCTS ASSOCIATION (FSPA)

We are the only trade association in the independent financial equipment and services industry, entering our 40th year of existence. Our 255 company members are located throughout the United States & Canada and are manufacturers, dealers, installers & servicers of all types of financial security equipment such as: ATMs, cash recyclers, safes, vaults & physical security equipment, drive-up banking systems, undercounter steel equipment and the entire spectrum of electronic security & digital video systems.

CREDIT UNIONS:

For more information or for a member referral in your specific geographic area, please This email address is being protected from spambots. You need JavaScript enabled to view it. for a prompt & detailed response. Our members carry a very broad line of products and are able to provide credit unions with many powerful and affordable alternatives for their security equipment & servicing needs.

SECURITY VENDORS:

For more information about joining our organization and all of the accompanying benefits, please This email address is being protected from spambots. You need JavaScript enabled to view it. for a prompt & detailed response.

Call Today: 800.843.6082

Visit Us Online Today: http://www.fspa1.com

 

 

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Leaders Roundtable

Security:

Online, Mobile, Network & Physical – Securing the Spectrum

BrandProtect
BrandProtect - http://www.brandprotect.com
Read Michael Kiefer's comments:
https://www.cunews.com/BrandProtect.pdf

 
CloudAccess
CloudAccess - http://www.cloudaccess.com
Read Kevin Nikkhoor's comments:
https://www.cunews.com/CloudAccess.pdf

 
GreyCastle
GreyCastle Security - http://www.greycastlesecurity.com
Read Reg Harnish's comments:
https://www.cunews.com/GreyCastle.pdf
 
GuardianAnalytics
Guardian Analytics - http://www.guardiananalytics.com
Read Terry Austin's comments:
https://www.cunews.com/Guardian.pdf
 
Harland Financial Solutions
Harland Financial Solutions - http://www.harlandfinancialsolutions.com
Read Tom Berdan's comments:
https://www.cunews.com/HFS.pdf

Horsetail
Horsetail Technologies - http://www.horsetailtech.com
Read Chris Sachse's comments:
https://www.cunews.com/Horsetail.pdf
 
IMM
 
Integrated Media Management - http://www.immonline.com  
Read Nish Shah's comments:

MokaFive
MokaFive - http://www.mokafive.com
Read Purnima Padmanabhan's comments:
https://www.cunews.com/MokaFive.pdf

MVi
Millennial Vision - http://www.mviusa.com
Read Scott Cowan's comments:
https://www.cunews.com/MVi.pdf

Network Box
 
Network Box - http://www.networkboxusa.com  
Read Pierluigi Stella's comments:

Onbase
Hyland Software - http://www.onbase.com
Read Steve Comer's comments:
https://www.cunews.com/Hyland.pdf

Ongoing Operations
 
Ongoing Operations - http://www.ongoingoperations.com  
Read Kirk Drake's comments:  
https://www.cunews.com/OGO.pdf

Q2ebanking
Q2ebanking - http://www.q2ebanking.com
Read Jay McLaughlin's comments:
https://www.cunews.com/Q2ebanking.pdf

Rallypoint
Rallypoint Solutions - http://www.rallypoint.us.com
Read Kris Zupan's comments:
https://www.cunews.com/Rallypoint.pdf

SCA
Security Compliance Associates - http://www.scasecurity.com
Read Jim Brahm's comments:
https://www.cunews.com/SCA.pdf

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Technology and Marketing

Didgebridge says that their new interactive video ABM-ROI Metrix platform allows organizations to measure actual, real-time response to marketing campaigns including email, print, social, banner, bill boards, etc. The company brings interactive video to multiple consumer contact points including rapidly expanding digital video-capable mobile devices. Didgebridge is a Purdue Research Park company.

Even with the skyrocketing popularity of social media, 92% of adult Internet users maintain at least one email account and 59% of marketers say they believe email is the best outlet for generating revenue. Some marketers even believe that the growth of social media and mobile devices has increased email marketing's effectiveness. We will lay out some email marketing tips in the February issue of Credit Union tech-talk - subscribe now.

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Online Banking/E-Commerce/Website Design

Guardian Analytics has uncovered a new attack scheme that takes advantage of the live chat feature in the FI's online banking platform. Here is how it operates:

1. The fraudster logs into online banking using stolen credentials. He does so from his own computer, using his own Internet Service Provider (ISP).

2. The fraudster does some initial reconnaissance and fraud setup such as checking account balances and completing internal transfers into the checking account, sometimes from multiple accounts. But no transaction is initiated.

3. The fraudster enters into a live chat session with member service.

4. The fraudster requests assistance with a wire transfer over chat and the member service rep completes the wire transfer request on behalf of the fraudster.

Guardian Analytics recommends that when suspicious or unusual activity is identified – such as chat being used for the first time, a new login location, a new ISP, or particularly large internal transfer amounts – immediately notify other departments, such as member service, to be on alert for the account in question.

The average online banking penetration rate for the industry was 41.7% in September, up from 31.0% in September 2008, according to Callahan & Associates. The top performer was Country Federal Credit Union ($50M, Macclenny, FL) which had 99.5% of its members using online banking as of September 30.

A new provider of mobile and online payments announced the national availability of what they are calling a 100% secure digital check payment platform. They claim that it is the first online and mobile payment system designed to deposit guaranteed funds into a business's operating account on the morning of the next business day. We will cover them in the February issue of Credit Union tech-talk - subscribe today.

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Internet Access

6Scan, a Web security startup based in Tel Aviv, has launched a new service that can scan websites for security issues, such as vulnerabilities and malware infections, and allows the website owners to automatically fix the problems. The scanning part of the service can be used for free by anyone, but features like automatic vulnerability fixing and malware removal, a Web application firewall or SMS and email notifications, are only available to customers who pay a monthly subscription. There are three pricing plans: "Basic" for $9.99 per month, "Professional" for $29.99 per month and "Enterprise" for $49.99 per month.

AT&T and Polycom have announced a strategic agreement to personalize, mobilize and virtualize video meetings. AT&T will supply its Business Exchange, MPLS, Internet and mobility networks, while Polycom will provide its RealPresence Platform, offering greater availability of cloud-based video communication and collaboration. Video equipment is available as part of the managed service for a monthly fee.

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Call Centers

Taking call after call can be very stressful which is why many contact center agents look forward to training sessions, team meetings and special projects to help alleviate the stress and break up their daily grind. Some call center experts believe that even more should be done to add to agents' activities, such as:

- back office tasks

- social media interactions on behalf of the credit union

- outbound welcome calls to new members

- peer awards

- short exercise/stretch breaks

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Conferences

Catch Tom and Bill Rogers, Associate Editor of Credit Union tech-talk, at these upcoming conferences:

May 30 - June 1, Scottsdale - 40th Annual FSPA Conference

June 5-7, Las Vegas - Credit Union InfoSecurity Conference

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