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 Your source for the latest technology information of interest to credit unions across America.

Subscribe to our weekly e-mail newsletter and/or our monthly newsletter and stay on top of the latest technology trends in Hardware, Software, ATMs, Biometrics, Wireless, Online Banking, Marketing, Security, Internet Access and Call Centers.

January 28, 2013

~ This Week's News is Sponsored by Better Branches ~

 

General News

* Six Credit Unions Select Fiserv's OnCU
* MVi Wins 16th Consecutive Laserfiche Winners Circle Award
* Sharetec Adds Provo Postal CU
* Dexter Credit Union Chooses Q2ebanking
 

Fiserv, a leading global provider of financial services technology solutions, announced that six credit unions have selected the OnCU account processing platform, and multiple integrated Fiserv solutions for online banking, bill payment, credit and debit processing and mobile access. The six credit unions are: Reno City Employees FCU, L'Oréal USA FCU, NCP Community Development FCU, Virginia Beach Postal FCU, Polk County CU, and Sioux Valley Co-Op FCU.

Millennial Vision Inc. (MVi), document management provider and reseller of Laserfiche Electronic Content Management Software (ECM), announced that they have won the 2012 Laserfiche Winners Circle Award in recognition of their sales achievements. MVi, whose entire customer base increased by 15% in the last year, has won the Laserfiche award since the contest’s inception 16 years ago.

Bradford-Scott Data Corporation, an owner/distributor of the Sharetec System, announced that Provo Postal Credit Union, in Provo, UT, has selected Sharetec core system. The Sharetec core data processing system is utilized by more than 300 credit unions nationwide.

Q2ebanking, a provider of secure electronic banking solutions for credit unions throughout the U.S., announced that Rhode Island-based Dexter Credit Union has implemented its platform of electronic banking solutions to provide members with more services and a user-friendly interface that remains consistent across any channel or mobile device. Dexter Credit Union is leveraging Q2ebanking’s entire suite of ebanking solutions including online banking, text banking and mobile apps for both the iPhone and Android.

 

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Credit Union InfoSecurity Conference Sponsored by
imsmartin consulting

The 11th annual CU InfoSecurity Conference will cover the following topics and more:

* BYOD
* Beyond SIEM
* Social Media Risks
* Phishing/Vishing Trends
* Cloud Backup Strategies
* Securing Mobile Banking
* Securing the Human Firewall
* Implementing & Securing IPv6
* Secure Document Management
* Information Security Programs
* Advanced Surveillance Security
* Assessments as IT Funding Tools
* Windows 7 & Windows 8 Security

Click Here for information, agenda, reservations & more.


Hardware News

IoSafe claims that their N2 NAS server is the first network-attached storage (NAS) device that offers data protection against both hard-drive failure and disasters. The N2 itself is basically a Synology DS213NAS server housed inside a waterproof, fire-proof, super-rugged 30-pound chassis. The N2 is a dual-bay storage device, and with current 3.5-inch hard drives capping at 4TB capacity, the server is able to offer up to 8TB of storage space in RAID 0 or 4TB of protected storage space in RAID 1. The unit runs about $600 with no hard drive included.

Micron announced it is shipping its highest endurance, multi-level cell (MLC) enterprise-class solid-state drive (SSD) for servers, P400m, which can sustain 10 full drive writes per day for five years. The P400m is a 2.5-in. form factor drive with a serial ATA (SATA) 6Gbps interface. It uses multi-level cell (MLC) 25 nanometer NAND flash, and a Marvell controller with eight channels to the flash chips. In addition to using higher quality NAND flash geared for enterprise data center use, it is also the first drive to use Micron's new wear leveling and error correction code firmware that it calls XPERT (extended performance and enhanced reliability technology). 

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Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)

 

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Software Updates

Smartsheet is an online project management tool that brings employees’ tasks, emails and files into a unified interactive platform. The software looks a lot like an Excel spreadsheet and allows users to assign and view the progress of tasks, share files, create alerts and reminders, run reports and follow comment threads. The firm offers a 30-day trial and prices are determined according to an organization’s number of licensed users.

Helge’s Switchblade is a portable application that can be run from a USB, a CD, or a hard drive. Helgel’s Switchblade contains these tools and more to help you diagnose and resolve IT issues:

 

  • Windows Log Grabber
  • RAM & IP Info Viewer
  • Ipconfig tools
  • Driver Backup Tool
  • Process Monitor
  • Uninstaller
  • Software Updater
  • Clean Junk Files
  • CinCDEemu
  • Process Hacker
  • Driver Restore
  • Driver Backup
  • Media player
  • Resource Hacker
  • AppCrashView
  • Error Lookup
  • RegShot
  • UltraDefrag
  • Notepad++
  • PeaZip
  • K-Lite Codec Pack
  • LastActivityView
Despite many detractors, tape is holding on in many organizations that need cost-effective, long-term storage. Long considered slow and outdated, tape still retains the edge over hard disks and flash in many cases. One key advance is Linear Tape File System (LTFS), which is helping keep tape relevant. We will explain how this old technology has managed to hang on and still have many uses going forward in the February issue of Credit Union tech-talk - subscribe today.

 

 

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Software Updates Sponsored by
Raddon Financial Group (RFG)


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ATMs/Kiosks

Visa has issued an advisory that states that international law enforcement agencies have determined global ATM cash-out schemes could be on an upswing, based on a recent case involving a limited number of pilfered payment cards recently used to conduct thousands of withdrawals at ATMs in numerous countries. In addition, the FICO Card Alert Service noted that fraudulent ATM withdrawals in certain northeastern U.S. cities had been identified by law enforcement, and a global connection was suspected. In action, ATM cash-out schemes involve a coordinated effort by fraudsters to create fake cards with stolen details and then use the cards at multiple ATMs simultaneously or within a short period of time in an effort to make numerous withdrawals before fraud-detection systems pick up on suspicious activity.

ATMIA announced the publication of a new best practice manual entitled “Best Practice for Developing and Deploying the ATM in a Multi-Channel Retail Banking Delivery System”. The manual addresses the increased focus on better management of retail delivery channels that offer consumers more banking options than ever before. They say that their manual presents a global perspective on how financial institutions can leverage their ATM assets in this new era of consumer choice. ATMIA’s Global Bank Council provided input on these best practices.

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ATMs/Kiosks Sponsored by
Heritage Industries

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CU Success Stories 

 

Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:

 

Harland Financial Solutions

and their client is:

Bellco Credit Union

Credit Unions - if you have a vendor that you are happy with then please This email address is being protected from spambots. You need JavaScript enabled to view it.!

Vendors - if you have a credit union that is happy with your solutions then please This email address is being protected from spambots. You need JavaScript enabled to view it. and we will give you a $100 discount on your Case Study!
 

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Wireless World

According to the “Billing Household Survey,” 8% of households with an Internet connection paid at least one bill with a mobile device last year, up from 6% in 2011. Saving time appears to be the biggest reason for using mobile for bill payment, with 50% of users citing this reason in the survey. Moreover, the smart phone is turning out to be the dominant device for mobile bill payment, with 12% of users paying bills with the device, up 41% from 2011. Mobile could also lead to more credit and debit card usage to pay bills, according to Fiserv, the sponsor of the report.

More than 50 million Americans are expected to do mobile banking by 2015, according to Forrester Research, and many of them are interested in remote deposit capture (RDC). However, mobile RDC implementations require a great deal of planning and risk management considerations. We will take a look at these considerations in the February issue of Credit Union tech-talk - subscribe now.

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Security Section

Malwarebytes has just released a report that reviews 2012's top malware threats and makes predictions about 2013. Near the top of the list is "drive-by exploits" which are compromised websites that infect users' computers with malicious code that is activated simply when the user visits the site or clicks on an infected window. Other major concerns for 2013 include:

- state-sponsored malware such as Stuxnet

- financial Trojans such as Zeus and SpyEye

- ransomware

- mobile malware

A company called Tascet is targeting financial institutions with their biometric identification solution dubbed Financial Iconn. To get an Iconn, members submit fingerprint and facial biometric data as well as their name, address, date and country of birth and gender. Tascet uses this data to generate a 16-digit 'financial security number' which is linked to their account. To identify themselves in a branch and carry out transactions, members then provide their name and fingerprint.

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Security Section Sponsored by
THE FINANCIAL & SECURITY PRODUCTS ASSOCIATION (FSPA)

We are the only trade association in the independent financial equipment and services industry, entering our 40th year of existence. Our 255 company members are located throughout the United States & Canada and are manufacturers, dealers, installers & servicers of all types of financial security equipment such as: ATMs, cash recyclers, safes, vaults & physical security equipment, drive-up banking systems, undercounter steel equipment and the entire spectrum of electronic security & digital video systems.

CREDIT UNIONS:

For more information or for a member referral in your specific geographic area, please This email address is being protected from spambots. You need JavaScript enabled to view it. for a prompt & detailed response. Our members carry a very broad line of products and are able to provide credit unions with many powerful and affordable alternatives for their security equipment & servicing needs.

SECURITY VENDORS:

For more information about joining our organization and all of the accompanying benefits, please This email address is being protected from spambots. You need JavaScript enabled to view it. for a prompt & detailed response.

Call Today: 800.843.6082

Visit Us Online Today: http://www.fspa1.com

 

 

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Leaders Roundtable

Security:

Online, Mobile, Network & Physical – Securing the Spectrum

BrandProtect
BrandProtect - http://www.brandprotect.com
Read Michael Kiefer's comments:
https://www.cunews.com/BrandProtect.pdf

 
CloudAccess
CloudAccess - http://www.cloudaccess.com
Read Kevin Nikkhoor's comments:
https://www.cunews.com/CloudAccess.pdf

 
GreyCastle
GreyCastle Security - http://www.greycastlesecurity.com
Read Reg Harnish's comments:
https://www.cunews.com/GreyCastle.pdf
 
GuardianAnalytics
Guardian Analytics - http://www.guardiananalytics.com
Read Terry Austin's comments:
https://www.cunews.com/Guardian.pdf
 
Harland Financial Solutions
Harland Financial Solutions - http://www.harlandfinancialsolutions.com
Read Tom Berdan's comments:
https://www.cunews.com/HFS.pdf

Horsetail
Horsetail Technologies - http://www.horsetailtech.com
Read Chris Sachse's comments:
https://www.cunews.com/Horsetail.pdf
 
IMM
 
Integrated Media Management - http://www.immonline.com  
Read Nish Shah's comments:

MokaFive
MokaFive - http://www.mokafive.com
Read Purnima Padmanabhan's comments:
https://www.cunews.com/MokaFive.pdf

MVi
Millennial Vision - http://www.mviusa.com
Read Scott Cowan's comments:
https://www.cunews.com/MVi.pdf

Network Box
 
Network Box - http://www.networkboxusa.com  
Read Pierluigi Stella's comments:

Onbase
Hyland Software - http://www.onbase.com
Read Steve Comer's comments:
https://www.cunews.com/Hyland.pdf

Ongoing Operations
 
Ongoing Operations - http://www.ongoingoperations.com  
Read Kirk Drake's comments:  
https://www.cunews.com/OGO.pdf

Q2ebanking
Q2ebanking - http://www.q2ebanking.com
Read Jay McLaughlin's comments:
https://www.cunews.com/Q2ebanking.pdf

Rallypoint
Rallypoint Solutions - http://www.rallypoint.us.com
Read Kris Zupan's comments:
https://www.cunews.com/Rallypoint.pdf

SCA
Security Compliance Associates - http://www.scasecurity.com
Read Jim Brahm's comments:
https://www.cunews.com/SCA.pdf

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Technology and Marketing

According to research commissioned by Pitney Bowes Software, many marketers are using social media incorrectly - while consumers want details on discounts, vouchers, and new products and service, firms are concentrating on unwanted newsletters and satisfaction surveys. Consumers and marketers both rate Facebook as the most important social media channel, but while organizations are spending the rest of their money on Twitter and Google+, consumers prefer YouTube. While only a quarter of 3000 consumers quizzed use social media to follow and keep up-to-date with certain companies or brands, more than three quarters are predominantly on the various platforms to keep in touch with friends and family. If people do follow brands, around half are receptive to receiving their marketing messages, while 40% say they would be annoyed to receive messages from organizations that they do not follow.

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Online Banking/E-Commerce/Website Design

In order to facilitate migration to the EMV standard, MasterCard said that they will make some of their proprietary technology solutions available to other U.S. debit networks. The card giant believes that this will allow issuers to simplify their EMV implementation and enable chip entry with potentially lower costs. They added that additional details concerning the implementation of the Maestro AID will be shared with the parties involved in coming weeks.

Credit card disputes and chargebacks are frustrating for issuers, merchants and consumers. How big of a problem is it? Here is the breakdown by the big two card networks:

- In the 12 months ending Sept. 30, 2012, Visa processed $2.07 trillion in transactions in the United States. Cardholders disputed .037 percent of that amount which adds up to $765.9 million.

- Meanwhile MasterCard states that about .05 percent of its transactions worldwide are subjects of dispute, so its card issuers will deal with over 15 million questionable charges this year.

While none of the card networks actually disclose exact fraud percentages, some analysts estimate that about 20 percent of disputes involve fraud.

One large research firm insists that financial institutions are not evolving to meet the current online needs and expectations of consumers. They have specific recommendations for improving the digital experience and we will lay them out for you in the February issue of Credit Union tech-talk - subscribe today.

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Internet Access

Toshiba announced upgrades to its IPedge family of IP business telephone systems designed to meet the needs of small to midsize businesses. The latest features include:

- a mobile client called IP Mobility

- voice mail survivability via direct cluster networking

- new "gateway wizards."

The FCC introduced the Gigabit City Challenge which says that all 50 states should have at least one community where consumers can get 1Gbps or faster Internet access by 2015. The FCC will not offer any financing or incentives, but will create an online clearinghouse of best practices for raising the speed and lowering the cost of broadband, and hold workshops on gigabit communities, where broadband providers, state and local leaders, and others can work out problems in high-speed network creation. Currently, there are only about 42 communities in 14 states that have "ultra-high-speed" fiber Internet access.

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Call Centers

Some observers believe that mobile is the killer device for consumer self-service. They are convinced that mobile service apps that take advantage of the power of the device to deliver rich consumer experiences will alleviate pressure on the contact center to provide live agent assistance, and this will cut costs in the contact center. Well designed mobile apps can help with handling simple tasks and transactions, which then clears the way for agents to focus on more complex member needs.

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Conferences

Catch Tom and Bill Rogers, Associate Editor of Credit Union tech-talk, at these upcoming conferences:

May 30 - June 1, Scottsdale - 40th Annual FSPA Conference

June 5-7, Las Vegas - Credit Union InfoSecurity Conference

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