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 Your source for the latest technology information of interest to credit unions across America.

Subscribe to our weekly e-mail newsletter and/or our monthly newsletter and stay on top of the latest technology trends in Hardware, Software, ATMs, Biometrics, Wireless, Online Banking, Marketing, Security, Internet Access and Call Centers.

January 7, 2013

~ This Week's News is Sponsored by Better Branches ~


General News

* NCR Acquires uGenius Technology
* IQR Consulting Signs IH Mississippi Valley CU
* Belvoir FCU Goes Biometric with DigitalPersona
* 121 Financial CU Partners with Bloxx

NCR has purchased uGenius Technology, a Utah-based pioneer in video banking software. NCR’s acquisition of uGenius will help it continue to grow its APTRA Interactive Teller solution, which lets consumers conduct remote, assisted-teller transactions over an ATM – speaking with a live teller who has control of the machine.

IQR Consulting announced that they have signed IH Mississippi Valley Credit Union to a contract that will have them conduct an in-depth analysis of their credit card and checking account portfolios. IQR said the partnership will provide the $850-million credit union a look into its portfolios from a new perspective.

Belvoir FCU has implemented fingerprint biometrics technology from DigitalPersona for its employees. The Woodbridge, VA-based credit union is looking to enhance security and reduce tech support calls with the new system.

Bloxx announced that 121 Financial Credit Union is moving to a next-generation Web filtering solution. The Jacksonville, FL-based credit union will utilize the new Bloxx solution as a real-time content filtering system that helps protect employees from accessing inappropriate Web content or malicious applications via the Internet.

Hardware News

PowerUSB’s power strips are designed to help users better control the energy consumption of their PCs and peripherals, and they come in four models:

- Standard Basic

- Computer Watchdog

- Smart LCD standalone strip

- Digital IO PLC Controller

The Computer Watchdog model ($89) offers all of the features of the basic model, plus the ability to detect a hung computer by heartbeat and power-cycle it via a graceful scheduled shutdown cycle, so it is probably the most useful model for IT Departments. If the system hangs and the heartbeat becomes unresponsive, the Watchdog will hard cycle the PC's outlet. You can even select how long the power is disabled to the outlet, allowing the PC to “rest” before restarting. Your system must support “automatic start on power failure” and be enabled in BIOS.

For credit unions looking to escape the challenges of managing and maintaining tape backup architectures, disk-to-disk backup is a great alternative. By replacing tape with disk for nightly backups and relegating tape to a long-term archival role, credit unions can shrink backup windows and provide near-instantaneous restores. Yet there are quite a few hardware choices when it comes to implementing disk-to-disk backup systems and we will cover the latest disk-to-disk backup developments in the February issue of Credit Union tech-talk - subscribe today. 


Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)


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Software Updates

NetWrix announced its new User Activity Video Reporter tool that acts like a surveillance camera for critical servers and other IT systems by recording user activity for security, compliance, audit and troubleshooting. Their VideoScape technology allows IT administrators to fast-forward or link directly to specific tasks or actions, e.g., accessing or changing files, web browsing or work done in management tools and applications. The NetWrix User Activity Video Reporter can be used as a standalone product or as part of the NetWrix Change Reporter Suite.

Double-Take Availability for Windows provides fault tolerance and enables immediate recovery from system outages. The software monitors changes to all protected files and replicates only the bytes that change. You can choose between application-level or full-server failover to configure an alternate system to take over for the production server in the event of an outage. Double-Take Availability protects Exchange, SQL Server, SharePoint and more.



Software Updates Sponsored by
Raddon Financial Group (RFG)

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Security features for banknotes fall into two categories: those that can be verified by the public — retailers, credit unions, cash-in-transit companies and average citizens; and those that can be verified only by a central bank using special technology. While ATMs use fairly sophisticated anti-counterfeiting technology, a German company says that they can offer the general public an alternative to watermarks and security threads. Giesecke & Devrient (G&D) is the company in charge of producing a number of the world's currencies, and has introduced MAGnite which is basically a thin and durable microcapsule that contains enclosed and protected dyes which react to magnetic force. They claim that their new security feature for banknotes allows them to be verified with a simple, garden-variety magnet, such as that in a smartphone speaker or a handbag clasp. The MAGnite process employs special ink pigments that align when the note is held over a magnet, making the security feature visible.

Florida's largest credit union is working with ARCA to install ARCA CM18 cash dispensers in 13 of 53 branches, with additional dispensers to follow. Suncoast Schools Federal Credit Union, which has more than $5 billion in assets, said that the new machines will allow them to focus more on serving their members instead of counting, banding and denominating cash. The new units feature the ability to use up to 12 cassettes.


ATMs/Kiosks Sponsored by
Heritage Industries

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CU Success Stories 


Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:


Better Branches

and their client is:

Abilene Teachers Federal Credit Union

Credit Unions - if you have a vendor that you are happy with then please This email address is being protected from spambots. You need JavaScript enabled to view it.!

Vendors - if you have a credit union that is happy with your solutions then please This email address is being protected from spambots. You need JavaScript enabled to view it. and we will give you a $100 discount on your Case Study!


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Wireless World

A firm called Crosscliq has developed an NFC (near field communications) solution that they say "offers advertisers for the first time in history, the means to connect the offline print world with the online digital world." Their BlackBerry magazine ad includes an NFC tag which when tapped with an enabled handset, delivers a holiday gift offer to the user. From there customers scroll across three online offers that include free premium BlackBerry apps, information on the new BB10 line-up including options for updates and articles, and the option to download the CIBC Sure Tap app, which lets users make contactless payments.

There are a wide array of regulations that affect mobile payments and at least one federal regulator is concerned about how financial institutions will effectively deal with all of the compliance issues swirling around mobile payments. We will take a look at their concerns in the February issue of Credit Union tech-talk - subscribe now.


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Security Section

Palo Alto Networks recently introduced the VM-Series, a new next-generation firewall in a virtual form factor which is designed to protect virtual and cloud environments. They say that their solution:


  • safely enables intra-host virtual machine traffic
  • tracks security policies to virtual machine movement
  • automates and easily orchestrates security policies

The Cloud Security Alliance (CSA) was formed to promote the use of best practices for providing security assurance within cloud computing, as well as to provide education on the uses of cloud computing to help secure all other forms of computing. The research arm within the CSA has spent several years developing guidance on all areas of security-as-a-service. Recently the CSA released the SIEM guideline as part of its overall Security-as-a-Service Implementation Guidance. A 33-page section of the guide provides best practices on how to evaluate, architect and deploy cloud-based SIEM services to both enterprise and cloud-based networks, infrastructure and applications.



Security Section Sponsored by

We are the only trade association in the independent financial equipment and services industry, entering our 40th year of existence. Our 255 company members are located throughout the United States & Canada and are manufacturers, dealers, installers & servicers of all types of financial security equipment such as: ATMs, cash recyclers, safes, vaults & physical security equipment, drive-up banking systems, undercounter steel equipment and the entire spectrum of electronic security & digital video systems.


For more information or for a member referral in your specific geographic area, please This email address is being protected from spambots. You need JavaScript enabled to view it. for a prompt & detailed response. Our members carry a very broad line of products and are able to provide credit unions with many powerful and affordable alternatives for their security equipment & servicing needs.


For more information about joining our organization and all of the accompanying benefits, please This email address is being protected from spambots. You need JavaScript enabled to view it. for a prompt & detailed response.

Call Today: 800.843.6082

Visit Us Online Today:



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Leaders Roundtable


Online, Mobile, Network & Physical – Securing the Spectrum

BrandProtect -
Read Michael Kiefer's comments:


CloudAccess -
Read Kevin Nikkhoor's comments:


GreyCastle Security -
Read Reg Harnish's comments:


Guardian Analytics -
Read Terry Austin's comments:


Harland Financial Solutions
Harland Financial Solutions -
Read Tom Berdan's comments:


Horsetail Technologies -
Read Chris Sachse's comments:


Integrated Media Management -  
Read Nish Shah's comments:


MokaFive -
Read Purnima Padmanabhan's comments:


Millennial Vision -
Read Scott Cowan's comments:


Network Box
Network Box -  
Read Pierluigi Stella's comments:


Hyland Software -
Read Steve Comer's comments:


Ongoing Operations
Ongoing Operations -  
Read Kirk Drake's comments:


Q2ebanking -
Read Jay McLaughlin's comments:


Rallypoint Solutions -
Read Kris Zupan's comments:


Security Compliance Associates -
Read Jim Brahm's comments:


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Technology and Marketing

Service Credit Union is targeting seniors who are 62 and older who utilize direct deposit of their income into a credit union account, including their Social Security and retirement payments. These seniors enjoy the following benefits:

- access to high-yielding savings accounts and share certificates

- a 0.5% discount on consumer loans and credit cards

- no-fee checking

- numerous free digital services such as online banking, online bill pay, e-statement, mobile banking and remote deposit capture services


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Online Banking/E-Commerce/Website Design

ACH Alert, a vendor of anti-fraud technology to credit unions, said its ALERT and C.O.P.S. services prevented more than $100 million in attempted fraudulent automated clearing house and wire-transfer transactions in 2012. ACH ALERT's patented technology allows subscribing account holders to control the pay/no pay decision for incoming ACH debits, while C.O.P.S. (Credit Origination Positive-Pay Services) is designed to prevent losses that result from account takeover. C.O.P.S. transaction level validation occurs after transactions are received by the credit union and before they are released to the respective payment networks.

According to the Federal Trade Commission (FTC), small issuers of debit cards have been largely unaffected by the Dodd-Frank legislation. Their report concludes that there has been no adverse effect on institutions under $10B in assets that are exempt from interchange limits. However, CUNA disagrees and cites an earlier GAO study that noted smaller institutions had seen a 5% decrease in interchange revenue during the first three months of the law’s implementation. They also state that their own survey of credit unions found per-transaction interchange revenue has declined in five of the six quarters since implementation.


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Internet Access

A new study by tech blog shows that utilizing VoIP phones (VoIP networks) and investing in unified communications (UC) services can dramatically save costs for organizations of all sizes. Unified communications blends voice, data, SMS, IM, video and other platforms together on the same network to save costs and boost efficiency, while VoIP provides the backbone to support your UC infrastructure, says a study collaborator.

The worldwide market for software-defined networking (SDN) products and services in the enterprise and cloud service provider segments will grow from $360 million in 2013 to $3.7 billion by 2016, according to one large research firm. By decoupling element policy and control from the elements themselves, SDNs are application driven and allow for greater flexibility, innovation, dynamism and scale in networks. We will survey SDN vendors in the February issue of Credit Union tech-talk - subscribe today.


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Call Centers

Ringio, a cloud-based contact center provider, recently released Ringio Call Center, which they say is an affordable and simple cloud-based contact center meant for smaller organizations. The solution offers a number of features, including a virtual PBX, smart call queuing, mobility support, rich call screening, a desktop client, and a REST API that allows companies and third parties to extend the call center’s functionality, in addition to the built-in CRM functionality. Its built-in CRM functions keep contacts in sync with Google Contacts, Salesforce, Highrise or other CRM systems.


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Catch Tom and Bill Rogers, Associate Editor of Credit Union tech-talk, at these upcoming conferences:

May 30 - June 1, Scottsdale - 40th Annual FSPA Conference

June 5-7, Las Vegas - Credit Union InfoSecurity Conference

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