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 Your source for the latest technology information of interest to credit unions across America.

Subscribe to our weekly e-mail newsletter and/or our monthly newsletter and stay on top of the latest technology trends in Hardware, Software, ATMs, Biometrics, Wireless, Online Banking, Marketing, Security, Internet Access and Call Centers.

March 11, 2013

~ This Week's News is Sponsored by Better Branches ~

 

General News

* Harland Financial Solutions Signs 286 New Cavion Contracts in 2012
* LendKey Adds 58 CUs to Loan Platform in 2012
* Sharetec Core Selected by Family Focus FCU
* PSCU, MasterCard Team to Offer MasterPass
* Corelation Adds New Staff
 

Harland Financial Solutions announced that it signed 286 new Cavion self-service banking contracts throughout 2012. The Cavion suite offers credit unions a variety of self-service banking solutions, including Internet banking, business banking, voice banking, mobile banking (WAP, SMS and APP), remote deposit capture and bill pay.

Cloud-based lending solutions provider LendKey (formerly Fynanz) added 58 credit union clients to its cloud-based loan origination and servicing platform in 2012. Currently, LendKey partners with CUNA and over 235 credit union partners that leverage its lending platform for private student loan and private student loan refinancing products.

Bradford-Scott Data Corporation, an owner/distributor of the Sharetec System, announced that Family Focus Federal Credit Union in Omaha, NE, has selected the Sharetec core system. The Sharetec core data processing system is utilized by more than 300 credit unions nationwide.

PSCU announced today an agreement with MasterCard to offer the MasterPass digital payment service to the CUSO’s nearly 700 Member-Owner credit unions. The payment platform will enable shoppers to more conveniently and securely perform transactions during checkout.

Credit union core processor Corelation has hired experienced credit union veteran Tim Maron as its Director of Business Development. Maron’s previous positions include Vice President of Account Management for North America at Open Solutions (now part of Fiserv) for three years and Vice President of Account Management at Fiserv for nearly 20 years.

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Credit Union InfoSecurity Conference Sponsored by
imsmartin consulting

The 11th annual CU InfoSecurity Conference will cover the following topics and more:

* BYOD
* Beyond SIEM
* Social Media Risks
* Phishing/Vishing Trends
* Cloud Backup Strategies
* Securing Mobile Banking
* Securing the Human Firewall
* Implementing & Securing IPv6
* Secure Document Management
* Information Security Programs
* Advanced Surveillance Security
* Assessments as IT Funding Tools
* Windows 7 & Windows 8 Security

Click Here for information, agenda, reservations & more.


Hardware News

EMC released its first, purpose-built, all-solid state drive (SSD) array, as well as new software that identifies server flash throughout a data center and allows it to be managed under one interface. EMC's all-SSD XtremIO Array is based on a clustered architecture, allowing multiple SSD modules to be added, increasing performance and capacity linearly. Unlike EMC's current all-flash appliances, which are filled with PCIe cards, the new XtremIO Array uses serial ATA (SATA) SSDs, which come in a 2.5-in. hard-drive form factor. For data protection, XtremIO has a proprietary algorithm that is similar to RAID 6 (capable of protecting data with up to two flash card failures), but with the performance of RAID 1.

SPEC, the standards body for performance benchmarks, has released a new toolkit that should help customers choose the most energy-efficient server for the workloads they need to run. SPEC's Server Efficiency Rating Tool will be used by the U.S. Environmental Protection Agency to provide efficiency data for an update to its Energy Star for Servers program that will roll out soon. The EPA already has an Energy Star program for servers, but the criteria it uses to rate systems is limited, including the efficiency of power supplies and how much power a server draws at idle. The SERT tool will provide much more detailed information. 

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Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)

 

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Software Updates

SolarWinds announced a free tool for managing IT alerts: SolarWinds Alert Central. Here are some of the highlights of the software:

 

  • Offers IT alert management access to unlimited users, teams
  • Consolidates alerts from multiple IT systems
  • Manages on-call scheduling for multiple teams
  • Escalates alerts automatically according to customizable rules
  • Integrates with virtually any IT management product that sends alerts
  • Sends alerts by email or text, user may respond with or without VPN access
  • Provides a weekly statistical and performance data report for each user or team, including open and closed alerts, time to close, and more
Atlantis Computing says that their ILIO Persistent VDI delivers desktops that are cheaper and faster than physical PCs. It uses ILIO In-Memory VDI technology to deliver persistent virtual desktops that run using only server RAM as primary storage, eliminating the traditional requirement for large amounts of expensive, high-performance storage. The solution uses a small amount of shared SAN/NAS storage – up to 95% less – to maintain a real-time optimized backup to help ensure data protection and availability.

 

By many accounts, Windows Server 2012 makes IP management easy, even IPv6. We will show how you can work with this new feature in Windows Server 2012 in the April issue of Credit Union tech-talk - subscribe today.

 

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Software Updates Sponsored by
Raddon Financial Group (RFG)


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ATMs/Kiosks

Red Hawk is offering a two-way audio/video monitoring solution that the company calls "a cop in a box." They say that their service restores a sense of security to the cardholder and reinforces the security of the ATM itself. It is a monitored surveillance system that includes two way audio and two way video, plus a push to call for help police dispatch button.

Cardtronics has acquired i-design group plc, which is a firm that provides the technology and services that transform ATM screens and receipts into delivery devices for interactive consumer communications. The i-design solution repurposes the “waiting time” in a standard ATM transaction. On an i-design enhanced ATM, screen-saver loops and screens that formerly read “processing” or “please wait” can deliver targeted marketing/advertising messages, interactive on-screen consumer surveys, plus a call-to-action message on the receipt after the transaction.

Diebold announced the launch of the world's first "intelligent-powered" ATM, the Diebold 429. Built with a unique intelligent power management system, it automatically switches between three possible power sources (solar panel, alternating current (AC) grid and internal battery). Diebold claims that the machine consumes 40 percent less energy than the previous generation of cash dispensers available in the market. Security features include an EMV card reader, biometric technology and provision for dual security cameras. The ATM is specifically designed to meet the increasing demand for a robust self-service terminal in urban and rural areas of India.

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ATMs/Kiosks Sponsored by
Heritage Industries

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CU Success Stories 

 

Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:

 

Harland Financial Solutions

and their client is:

Ashland Credit Union

Credit Unions - if you have a vendor that you are happy with then please This email address is being protected from spambots. You need JavaScript enabled to view it.!

Vendors - if you have a credit union that is happy with your solutions then please This email address is being protected from spambots. You need JavaScript enabled to view it. and we will give you a $100 discount on your Case Study!
 

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Wireless World

Fiserv has integrated their Popmoney person-to- person payment tool with their mobile banking app. Existing Fiserv mobile banking users are offered the option to add in Popmoney to their apps, while new Fiserv mobile banking users will enjoy the integration out of the box.

USAA is adding voice recognition to its iPhone app via a Siri-like feature, called Virtual Mobile Assistant. USAA says that this new functionality will broaden the ways in which mobile bankers can communicate what they want to do through the mobile banking app while allowing USAA to make mobile banking appealing to a broader range of consumers.

One financial institution has found a way to completely bypass working with handset manufacturers and telecommunications companies to implement NFC (near field communications) payments. We will tell you how their solution enables consumers to download an app to their NFC-enabled phone, register the product through their website and start making contactless payments within minutes in the April issue of Credit Union tech-talk - subscribe now.

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Security Section

HID Global announced its new ActivID Appliance solution for strong authentication. ActivID Appliance, formerly 4TRESS Authentication Appliance, is a full SAML v2 compliant identity provider, available as both a hardware appliance and a virtual appliance. New features include:

 

  • Simpler and improved high-availability with automatic recovery after network failure
  • Customizable self-service portal allows users to establish and maintain their own credentials or tokens without IT admin support
  • Control over which soft token platform is used in a particular environment (e.g. a user can decide to enable iOS, Windows and Blackberry but disable usage from Android and J2ME phones)
  • Version control for any and all soft tokens, providing customers with additional options for risk mitigation
  • Multiple security domains, allowing segregated management of different groups (e.g. employees and customers)
  • SNMP v3 monitoring
According to the SANS Institute, 95% of all attacks on enterprise networks are the result of successful spear phishing - employees clicking on an email link or opening a file that they weren't supposed to. Some security experts contend that most spear phishing attacks take one of two approaches - they either appeal to human greed or fear. For the greed angle, they offer money, coupons, discounts or bargains, while for the fear angle they announce that your checking account or eBay account has been frozen and you need to re-enter your credentials, or some other scenario in which you are required to enter personal information.

 

AhnLab announced the AhnLab Malware Defense System (MDS), an enterprise strength security system that combines local and cloud-based analytics to help stop advanced persistent threats and zero-day threats. It protects endpoints, servers, networks and cloud resources, all within a single architecture and integrated management environment. AhnLab says that all aspects related to file execution are considered when analyzing behavior, and their system evaluates the results of the behavior analysis in combination with signature-based determination.

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Security Section Sponsored by
THE FINANCIAL & SECURITY PRODUCTS ASSOCIATION (FSPA)

Our members, located in every state, will be more than happy to consult with your credit union regarding: Upgrading branch security equipment, remodeling branches, servicing all types of physical & electronic security equipment (to include keeping older equipment operational), and providing quotes on ATMS, cash-recyclers, safes, vaults, safe-deposit boxes, after-hour-depositories, drive-up banking systems, tellers’ undercounter steel & storage units, insulated products and all types of electronic security & digital video systems. This email address is being protected from spambots. You need JavaScript enabled to view it. by telephone or e-mail for an immediate referral to a member-company in your local area.

CREDIT UNIONS:

For more information or for a member referral in your specific geographic area, please This email address is being protected from spambots. You need JavaScript enabled to view it. for a prompt & detailed response. Our members carry a very broad line of products and are able to provide credit unions with many powerful and affordable alternatives for their security equipment & servicing needs.

SECURITY VENDORS:

For more information about joining our organization and all of the accompanying benefits, please This email address is being protected from spambots. You need JavaScript enabled to view it. for a prompt & detailed response.

Call Today: 800.843.6082

Visit Us Online Today: http://www.fspa1.com

 

 

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Leaders Roundtable

Security:

Online, Mobile, Network & Physical – Securing the Spectrum

BrandProtect
BrandProtect - http://www.brandprotect.com
Read Michael Kiefer's comments:
https://www.cunews.com/BrandProtect.pdf

 
CloudAccess
CloudAccess - http://www.cloudaccess.com
Read Kevin Nikkhoor's comments:
https://www.cunews.com/CloudAccess.pdf

CloudAccess
Easy Solutions - http://www.easysol.net
Read David Sylvester's comments:
https://www.cunews.com/EasySolutions.pdf

 
GreyCastle
GreyCastle Security - http://www.greycastlesecurity.com
Read Reg Harnish's comments:
https://www.cunews.com/GreyCastle.pdf
 
GuardianAnalytics
Guardian Analytics - http://www.guardiananalytics.com
Read Terry Austin's comments:
https://www.cunews.com/Guardian.pdf
 
Harland Financial Solutions
Harland Financial Solutions - http://www.harlandfinancialsolutions.com
Read Tom Berdan's comments:
https://www.cunews.com/HFS.pdf

Horsetail
Horsetail Technologies - http://www.horsetailtech.com
Read Chris Sachse's comments:
https://www.cunews.com/Horsetail.pdf
 
IMM
 
Integrated Media Management - http://www.immonline.com  
Read Nish Shah's comments:

MokaFive
MokaFive - http://www.mokafive.com
Read Purnima Padmanabhan's comments:
https://www.cunews.com/MokaFive.pdf

MVi
Millennial Vision - http://www.mviusa.com
Read Scott Cowan's comments:
https://www.cunews.com/MVi.pdf

Network Box
 
Network Box - http://www.networkboxusa.com  
Read Pierluigi Stella's comments:

Onbase
Hyland Software - http://www.onbase.com
Read Steve Comer's comments:
https://www.cunews.com/Hyland.pdf

Ongoing Operations
 
Ongoing Operations - http://www.ongoingoperations.com  
Read Kirk Drake's comments:  
https://www.cunews.com/OGO.pdf

Q2ebanking
Q2ebanking - http://www.q2ebanking.com
Read Jay McLaughlin's comments:
https://www.cunews.com/Q2ebanking.pdf

Rallypoint
Rallypoint Solutions - http://www.rallypoint.us.com
Read Kris Zupan's comments:
https://www.cunews.com/Rallypoint.pdf

SCA
Security Compliance Associates - http://www.scasecurity.com
Read Jim Brahm's comments:
https://www.cunews.com/SCA.pdf

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Technology and Marketing

Some credit unions are taking advantage of the improving economy to expand their loan portfolio beyond new and used cars into promoting motorcycle and RV loans. Case in point: motorcycle sales were up 2.6% last year, according to the Motorcycle Industry Council. Plus there is even better news on the high ticket RV marketplace: shipments of towable RVs and motor homes were up 14.6% and 27.3% respectively year over year in 2012, according to the Recreation Vehicle Industry Association. With spring almost here, some credit union marketing departments are starting to make a big push towards motorcycle and RV loans.

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Online Banking/E-Commerce/Website Design

Many analysts believe that credit unions must make an all out effort to offer robust tablet banking apps. In support of their beliefs, they cite research showing that nearly half of U.S. households are expected to own at least one tablet by the end of 2013. Additionally, Fiserv said its 2012 Consumer Trends Survey revealed that nearly half of tablet owners have already used tablets to access their financial institutions' banking services, and almost two-thirds of future tablet owners would like to do so. Some observers believe that credit unions should treat tablets as a separate channel that should supplement online and mobile banking, and be app-driven to leverage all of the channel's attributes. It is important to note that the tablet lends itself to visual presentations of data, such as charts and graphs, and the ability to navigate with taps and swipes.

According to a new report from Javelin Strategy & Research, nearly half of American consumers want to view all of their financial account balances in one place. Javelin estimates only 21 percent of American consumers - or more than 49 million adults - mix and match current PFM features from software like Quicken, online banking, and various websites. Consumers are interested in both comprehensive and mobile personal finance management (PFM) tools, and are particularly interested in viewing all their account balances in one place, with nearly half prioritizing this feature over all the other PFM services.

The Federal Reserve has announced that, effective April 1, 2013, it will offer an expanded FedACH SameDay service for same day clearing of ACH transactions. The expanded service will feature the following modifications:

 

  • Permits all SEC Codes except International ACH Transactions (IAT), Check Truncated Entry (TRC) and Check Truncated Entries Exchange (TRX)
  • Allows credits as well as debits
  • Accommodates business as well as consumer transactions
  • Places no dollar cap limits other than those set by NACHA on check-conversion transactions

 

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Internet Access

Hiper PBX is an IP PBX solutions provider that builds its solutions around the Asterisk PBX, a popular and full-featured open-source PBX solution. The company states that this allows them to offer its customers a lower price point without skimping on advanced unified communications features. The company’s CP-3000 IP PBX, for instance, supports up to 500 extensions, supports SIP, H.323 and IAX2 protocols; trunk support for SIP, H323 and IAX accounts; remote extensions support; call forward, transference and conference support; personalized dial plan, voicemail to e-mail functionality, personalized IVR, and cluster configuration support for high availability, among other features.

Qualys announced that Qualys BrowserCheck Business Edition, the company’s free cloud service, now gives organizations end-to-end automation for continuously monitoring which browsers, plugins, security settings and OS updates are present on users’ computers. IT administrators can now use the solution’s web console to install BrowserCheck on employees’ and contractors’ computers, set up periodic automatic scans that are undetected by the users, and view reports of the results. Using the service, Qualys says that credit unions can more effectively manage computer security and show compliance auditors that systems are being kept up-to-date.

Traditionally, the features and functions available from the hosted unified communications providers weren’t even close to what was available from the premise-based vendors. However over the past few years, this gap has closed significantly to the point that hosted UC solutions are on par with what one could get from a premise-based solution. In the April issue of Credit Union tech-talk, we will discuss some of top business reasons to consider a hosted collaboration solution - subscribe today.

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Call Centers

Victrio is aimed at reducing instances of fraud in call centers. According to the company, the offering, which is available as a fully hosted service or an on-premise installation, is capable of silently screening calls, matching a caller's voiceprint and audio characteristics against a fraudster database. Identity Confidence is scored and reported to the agent or fraud management system. There's also a Customer Alert Review Tool, which integrates with existing fraud management tools and provides a Web-based console for keeping track of known fraudsters and their activities. It provides trend analysis and fraudster profiles as well.

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Conferences

Catch Tom and Bill Rogers, Associate Editor of Credit Union tech-talk, at these upcoming conferences:

May 30 - June 1, Scottsdale - 40th Annual FSPA Conference

June 5-7, Las Vegas - Credit Union InfoSecurity Conference

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